Shop Goodwill Reviews - www.shopgoodwill.com

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★☆☆☆☆

“Rip Off!”

Written on: 09/05/2014 by Coffey273 (1 review written)

I purchased a defective item. The auction listed it as working. Shopgoodwill refuses to acknowledge my inquiries about the item. I paid $13.50 for the item and $26.00 for shipping. Greedy people. I will never shop there again… Read Full Review

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★☆☆☆☆

“shopgoodwill sells counterfeit items”

Written on: 04/05/2014 by casartain (1 review written)

I notified shopgoodwill.com that an item they had listed was a counterfeit item. It was a very rare knife. I emailed more than once notifying them of this. I gave tgem the item number and all other relevent info. As of today which is 3 days after notifying them, the item is still listed and bidding is over 100… Read Full Review

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★★☆☆☆

“Shipping and Misrepresentation”

Written on: 01/05/2014 by EvetteH (1 review written)

When I first started shopping on the auction site, I truly loved it. I found some wonderful items at great prices and soon became obsessed with it. Unfortunately, the auction site has followed the same greedy path that many of the Goodwill stores have adopted. The prices have increased astronomically; damages are hidden leaving you stuck with something you can't use and can't return (the stores are intentionally poorly lighted so that you can't see stains on clothing);corporate type managers… Read Full Review

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★★★☆☆

“The decline of in store and online Goodwill”

Written on: 16/04/2014 by Newtoncn314 (1 review written)

I have been a shopper at and on Goodwill for years and agree with many of the previous posts. I never needed UPS to get the merchandise to me, Post Office is fine (USPS). So I confined purchasing to the stores which offer that route of getting an item to me, and I only shop from stores which are on the same coast as I am. My local Goodwill used to have half price Sunday each week but no longer. We are not a wealthy community and their prices are way too high. Not only do I not buy there, I no… Read Full Review

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★☆☆☆☆

“Shop Goodwill does not practice "good will" ”

Written on: 15/04/2014 by rippedoffinusa (1 review written)

This auction site is a complete ripoff!! They take your money on the shipping and almost never package the items in a way to prevent damage. I wont do business with goodwill ever. They are a bunch of greedy pigs… Read Full Review

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★☆☆☆☆

“Shopgoodwill's shipping and handling charges are a...”

Written on: 30/03/2014

Shopgoodwill's shipping and handling charges are a complete ripoff, an example would be an empty golf bag shipped from the west coast to the east they will show 60 lbs shipping weight and a $5.00 handling charge, the 60lbs equates to about $65.00 , I think they do this to discourage people from bidding so that employees of the shopgoodwill advertising the item can then but it themselves without having to pay the shipping or handling I have had employees that I know personally tell me that this… Read Full Review

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★☆☆☆☆

“They will charge you insane shipping prices AND...”

Written on: 24/03/2014 by crookwatcher1 (1 review written)

They will charge you insane shipping prices AND handling fees but will not ship your items in the manner you expect! They will ship in the cheapest way possible after charging you the max amount for a better shipping service, items are just dropped into boxes or envelopes with no protection,fragile items will be damaged! Its a fight to get them to pack properly and use the money you paid them for the correct service. After several damaged items you realize they are just stealing your money not… Read Full Review

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★★☆☆☆

“Goodwill online to expensive”

Written on: 23/03/2014 by Dallas140 (1 review written)

The pricing for the items are way too high, I can purchase items on ebay for lower cost.The shipping cost are extremely high as well. The money they are charging for these items that were DONATED to them for people that can not afford store prices is highway robbery.I have shopped at all the goodwill stores in my area and I would never pay the online prices. THEY … Read Full Review

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★☆☆☆☆

“I'm done with Goodwill”

Written on: 22/02/2014

I have shopped retail Goodwill stores and online for years. They are now charging insane shipping and handling costs on shopgoodwill.com and have raised the prices in the retail stores to match the local walmarts. Today was the last straw. I purchased a vera bradley purse on shopgoodwill.com that was described as excellent. Always the cautious one, I emailed and inquired as to the exact condition. I was assured it was "like new". It arrived today....with mildew all over it, smelling terrible… Read Full Review

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Elrivas's Comment

Written on: 06/03/2014

I live in Puerto Rico and the shipping for one pound item was 70.00 plus $4.00 for handling. If we want to buy from goodwill is because we don't have the money to buy expensive, how in the world I am going to pay $74 for an item that only cost me $6.00. What kind of charity is this? Why not to send the items through the post office, please someone look into this rip off!!!

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★☆☆☆☆

“Astronomical Shipping & Handling (Items were...”

Written on: 21/02/2014

I knew going into the auction that the shipping was high but I was in love with the vintage necklace and matching bracelet. Shipping & Handling charges were $13.12, and this was not for Priority mail; just first class. I weighed the package when it arrived and it was all of 5 ounces for which the USPS charges $2.68. The necklace and bracelet are gorgeous, but the transaction left me feeling like I had been taken advantage of. There is no justification for such high charges. Hence, I have… Read Full Review

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★☆☆☆☆

“Item Damaged”

Written on: 30/01/2014

Bought a wardrobe closet for my daughters dolls that was supposed to be in good condition except a loose hinge on a door. I got the item yesterday (after paying the huge shipping fees) and the item is damaged beyond repair! The Door is hanging off and where the hinge was there was a chunk of wood missing, the drawer is completely broken, there are chunks of wood missing in various areas of the closet, and the wood is pulling apart at the seams. My daughter was so upset to see the closet that… Read Full Review

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★☆☆☆☆

“Not receiving merchandise ad shipping fees ”

Written on: 23/01/2014

In the last month have not received two PAID purchases . When you attempt to find out where it went your told was sent maybe your neighbors have it" in other words" oh well. shipping charges and handling fees are ridiculous. I say purchase from trustworthy site like Amazon… Read Full Review

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★★★★☆

“Great communication regarding an issue which was solved.”

Written on: 19/01/2014

I recently purchased an item that was delivered damaged (broken). I contacted the Goodwill where it was purchased and spoke with the shipping coordinator. She was very apologetic and concerned about what had happened. She took my information and we communicated via email. I was given a full refund with no problems. I have never had any issues before with items and this confirms my support of Goodwill. I will continue to use this site with assurance and satisfaction… Read Full Review

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★★★☆☆

“Shipping is unreasonable.”

Written on: 06/01/2014

There are bargains to be had, but be careful with the shipping. Many auctions have way overstated cost for shipping and state that a purchase cannot be combined with other items. Since I do a lot of selling and shipping myself, I have a very good knowledge on how much it cost to ship something. It does not cost over $15.00 for most small items and then to add handling cost on top of way overstated shipping cost is in my opinion not a fair way to do business. Not all of the goodwill… Read Full Review

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★★★☆☆

“Can get some bargains but beware.....”

Written on: 31/12/2013

Unfortunately, this is a site that has to be approached cautiously. This should not be necessary with a supposedly charitable organization and I think that Goodwill should get their act straight. As one can see from the other reviews, Goodwill is creating a great deal of ill will among its auction bidders. That being said, I have gotten some great deals on the site; however, you must do the following: Always check the shipping charges before bidding. For some items, the shipping charges are… Read Full Review

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★★★☆☆

“Bidder Beware, Use Caution when bidding!”

Written on: 28/12/2013 by buyingfool (1 review written)

There are bargains to be had at shopgoodwill.com, but the more informed you are as a buyer the better, prices can go extravagantly high on popular items, for the life of me I can't figure out WHY people keep bidding on an item well before the auction closing date (the strategic bidder waits until the last day to make his move, that is the way to get the item for a good price!) Shipping is very expensive, and works as a reserve on the item, IMO, always look at the shipping fee before bidding… Read Full Review

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Rocky5050's Response to buyingfool's Review

Written on: 18/02/2014


"for the life of me I can't figure out WHY people keep bidding on an item well before the auction closing date (the strategic bidder waits until the last day to make his move, that is the way to get the item for a good price!) "



Because its not the public bidding, its the employees and managers.

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★☆☆☆☆

“RAMPANT SHILL BIDDING BUYER BEWARE!”

Written on: 22/12/2013 by rocky5050 (1 review written)

Don't ever put in a maximum bid for an item no matter how bad you want it, employees will bid it up to just a penny below your max bid seconds before it ends. Its only a matter of time before people wise up and stay clear… Read Full Review

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Goodgirl22's Response to rocky5050's Review

Written on: 18/02/2014

This is true. Its happened to me multiple times. I am pretty confident that there is some extreme illegal stuff going on here . There are too many coincidences and the likely hood of it happening in the same exact way more than a couple times to more than one person tells me that what I have suspected is true. They are bidding on their own items . Things on goodwill can end up being more expensive than on ebay - also i am pretty sure that Goodwill is not more profitable and well known than ebay is. There is no way people are placing bids on the stuff..sometimes things fall through the cracks and you are able to get something for less ... but on items like purses and shoes and name brand items the bidding is super duper jacked. They should just put a reserve and stop being shady. This is supposed to be a Charitable company not a Corporation. SHAME ON YOU GOODWILL. SOMEONE NEEDS TO INVESTIGATE THEM !!!

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Rocky5050's reply to Goodgirl22's Comment

Written on: 18/02/2014

They think they're justified because they say to themselves "well that's the price he/she was willing to pay so what's the difference". This is the reason they shouldn't be allowed to run an auction site, because they are just kids that have no clue what they are doing. No one is watching them because they are the great and wonderful Goodwill that does so much for people. The truth is all they are is another greedy corporation with their hand in the cookie jar. Look what happened when they tried to update the entire site, the whole thing crashed for a week or more and it was utter chaos, they are in way over their heads here.

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★★☆☆☆

“shipping/handling rip-off.... and more”

Written on: 13/12/2013

An occasional good buy is to be found but...shipping/handling costs are usually at least 2x actual or typical ebay costs. Items many times not worth the shipping..I have bought several cameras on Goodwill. Untested about 75% of the time means unusable,broke junk or small boat anchor. Majority of people doing the listing do not have a clue about the item they are selling. Add all that to the fact Goodwill has one the lowest percentages of income actually used for charity and one should… Read Full Review

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★☆☆☆☆

“Discourteous service”

Written on: 26/11/2013 by monark88 (1 review written)

Face to face disrespectful. Apparent feeling is that They don't want to deal with customers, picking something up. Description of items is fuzzy at best and untruthful at least. They are aware of what they are doing. I have had to request further info, on an item, by email twice. Ignored on a 3rd item. It is "apparent"(their favorite descriptive word) when hiding behind descriptions of items. I have stopped dealing with Goodwill. I am no longer interested… Read Full Review

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★☆☆☆☆

“Items described bad”

Written on: 23/11/2013

I bought a sewing machine and they did not include the connection cord. The description did not say it did not include it, even say the machine turned on right. So it was intentionally misleading. I will not buy again from them… Read Full Review

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