Shop Goodwill Reviews - www.shopgoodwill.com

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★☆☆☆☆

“Astronomical Shipping & Handling (Items were...”

Written on: 21/02/2014

I knew going into the auction that the shipping was high but I was in love with the vintage necklace and matching bracelet. Shipping & Handling charges were $13.12, and this was not for Priority mail; just first class. I weighed the package when it arrived and it was all of 5 ounces for which the USPS charges $2.68. The necklace and bracelet are gorgeous, but the transaction left me feeling like I had been taken advantage of. There is no justification for such high charges. Hence, I have… Read Full Review

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★☆☆☆☆

“Item Damaged”

Written on: 30/01/2014

Bought a wardrobe closet for my daughters dolls that was supposed to be in good condition except a loose hinge on a door. I got the item yesterday (after paying the huge shipping fees) and the item is damaged beyond repair! The Door is hanging off and where the hinge was there was a chunk of wood missing, the drawer is completely broken, there are chunks of wood missing in various areas of the closet, and the wood is pulling apart at the seams. My daughter was so upset to see the closet that… Read Full Review

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★☆☆☆☆

“Not receiving merchandise ad shipping fees ”

Written on: 23/01/2014

In the last month have not received two PAID purchases . When you attempt to find out where it went your told was sent maybe your neighbors have it" in other words" oh well. shipping charges and handling fees are ridiculous. I say purchase from trustworthy site like Amazon… Read Full Review

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★★★★☆

“Great communication regarding an issue which was solved.”

Written on: 19/01/2014

I recently purchased an item that was delivered damaged (broken). I contacted the Goodwill where it was purchased and spoke with the shipping coordinator. She was very apologetic and concerned about what had happened. She took my information and we communicated via email. I was given a full refund with no problems. I have never had any issues before with items and this confirms my support of Goodwill. I will continue to use this site with assurance and satisfaction… Read Full Review

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★★★☆☆

“Shipping is unreasonable.”

Written on: 06/01/2014

There are bargains to be had, but be careful with the shipping. Many auctions have way overstated cost for shipping and state that a purchase cannot be combined with other items. Since I do a lot of selling and shipping myself, I have a very good knowledge on how much it cost to ship something. It does not cost over $15.00 for most small items and then to add handling cost on top of way overstated shipping cost is in my opinion not a fair way to do business. Not all of the goodwill… Read Full Review

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★★★☆☆

“Can get some bargains but beware.....”

Written on: 31/12/2013

Unfortunately, this is a site that has to be approached cautiously. This should not be necessary with a supposedly charitable organization and I think that Goodwill should get their act straight. As one can see from the other reviews, Goodwill is creating a great deal of ill will among its auction bidders. That being said, I have gotten some great deals on the site; however, you must do the following: Always check the shipping charges before bidding. For some items, the shipping charges are… Read Full Review

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★★★☆☆

“Bidder Beware, Use Caution when bidding!”

Written on: 28/12/2013 by buyingfool (1 review written)

There are bargains to be had at shopgoodwill.com, but the more informed you are as a buyer the better, prices can go extravagantly high on popular items, for the life of me I can't figure out WHY people keep bidding on an item well before the auction closing date (the strategic bidder waits until the last day to make his move, that is the way to get the item for a good price!) Shipping is very expensive, and works as a reserve on the item, IMO, always look at the shipping fee before bidding… Read Full Review

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Rocky5050's Response to buyingfool's Review

Written on: 18/02/2014


"for the life of me I can't figure out WHY people keep bidding on an item well before the auction closing date (the strategic bidder waits until the last day to make his move, that is the way to get the item for a good price!) "



Because its not the public bidding, its the employees and managers.

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★☆☆☆☆

“RAMPANT SHILL BIDDING BUYER BEWARE!”

Written on: 22/12/2013 by rocky5050 (1 review written)

Don't ever put in a maximum bid for an item no matter how bad you want it, employees will bid it up to just a penny below your max bid seconds before it ends. Its only a matter of time before people wise up and stay clear… Read Full Review

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Goodgirl22's Response to rocky5050's Review

Written on: 18/02/2014

This is true. Its happened to me multiple times. I am pretty confident that there is some extreme illegal stuff going on here . There are too many coincidences and the likely hood of it happening in the same exact way more than a couple times to more than one person tells me that what I have suspected is true. They are bidding on their own items . Things on goodwill can end up being more expensive than on ebay - also i am pretty sure that Goodwill is not more profitable and well known than ebay is. There is no way people are placing bids on the stuff..sometimes things fall through the cracks and you are able to get something for less ... but on items like purses and shoes and name brand items the bidding is super duper jacked. They should just put a reserve and stop being shady. This is supposed to be a Charitable company not a Corporation. SHAME ON YOU GOODWILL. SOMEONE NEEDS TO INVESTIGATE THEM !!!

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Rocky5050's reply to Goodgirl22's Comment

Written on: 18/02/2014

They think they're justified because they say to themselves "well that's the price he/she was willing to pay so what's the difference". This is the reason they shouldn't be allowed to run an auction site, because they are just kids that have no clue what they are doing. No one is watching them because they are the great and wonderful Goodwill that does so much for people. The truth is all they are is another greedy corporation with their hand in the cookie jar. Look what happened when they tried to update the entire site, the whole thing crashed for a week or more and it was utter chaos, they are in way over their heads here.

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★★☆☆☆

“shipping/handling rip-off.... and more”

Written on: 13/12/2013

An occasional good buy is to be found but...shipping/handling costs are usually at least 2x actual or typical ebay costs. Items many times not worth the shipping..I have bought several cameras on Goodwill. Untested about 75% of the time means unusable,broke junk or small boat anchor. Majority of people doing the listing do not have a clue about the item they are selling. Add all that to the fact Goodwill has one the lowest percentages of income actually used for charity and one should… Read Full Review

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★☆☆☆☆

“Discourteous service”

Written on: 26/11/2013 by monark88 (1 review written)

Face to face disrespectful. Apparent feeling is that They don't want to deal with customers, picking something up. Description of items is fuzzy at best and untruthful at least. They are aware of what they are doing. I have had to request further info, on an item, by email twice. Ignored on a 3rd item. It is "apparent"(their favorite descriptive word) when hiding behind descriptions of items. I have stopped dealing with Goodwill. I am no longer interested… Read Full Review

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★☆☆☆☆

“Items described bad”

Written on: 23/11/2013

I bought a sewing machine and they did not include the connection cord. The description did not say it did not include it, even say the machine turned on right. So it was intentionally misleading. I will not buy again from them… Read Full Review

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★☆☆☆☆

“Please do yourself a favor and buy off CL or ebay....”

Written on: 31/10/2013 by Monkeyboie (1 review written)

Please do yourself a favor and buy off CL or ebay. Some of the reasons why you should not buy from Goodwill are: 1. Prices are inflated and run up by employees of Goodwill. There is no policing of this practice as eBay does. And you wonder why their prices are so much higher than eBay's prices? It's ridiculous how much more items cost! A price conscious buyer should research sold items on eBay before making an overzealous purchase on Goodwill. Go to sold item on eBay people and see the… Read Full Review

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★★★☆☆

“Not bad is you keep it local”

Written on: 13/10/2013

Better to buy local if you can to alleviate the shipping costs. My purchase would have doubled my winning bid after S/H, and I live in town. If you can, pick up at the store is preferable… Read Full Review

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★★☆☆☆

“Exorbitant Shipping Prices ”

Written on: 09/10/2013 by tWopeaches (1 review written)

No complaints on the prices of the products - after all, you set your own limits on that. But the shipping prices are often absolutely ridiculous. Somehow their system for determining shipping prices is extremely deficient - or else they intentionally inflate shipping & handling costs in order to make more money. It's for a good cause, but still. The shipping often kills the deal for me… Read Full Review

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★★☆☆☆

“Beware Erroneous North Florida Listings & No Refunds!”

Written on: 04/10/2013 by sc46535 (1 review written)

I've shopped quite a lot through this venue and find that the experience depends on the location and the ability of its employees to accurately describe items offered. Most recently, GoodWill of North Florida listed Spode Buttercup saucers as plates. I had just bid and won dinner plates so these 7 inch salad plates were perfect. Imagine my surprise to open a box and find saucers! After numerous emails, the customer service representative just said, "Sorry for the confusion." Even after I… Read Full Review

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Edh562's Response to sc46535's Review

Written on: 21/10/2013

The people working there are making $8/hr and probably only working there because they will violate their parole if they don't maintain a job. Plate, saucer, if you got what was in the picture, quit bitching.

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★★☆☆☆

“Be very careful”

Written on: 24/09/2013 by MorleyWaddington (1 review written)

I do occasionally shop here, but seldom. Most people who use this site have no idea how to bid. In example it's not unusual to see a newly listed item with a multitude of bids, and still a week to go! Furthermore you must check the shipping/handling charges close so you don't pay too much. I find it common to find ebay with better deals. It's like people on this site are somewhat dumb or somehow think they are doing a good deed buying here, then pay too much. There is much more risk here than… Read Full Review

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★☆☆☆☆

“DON'T WASTE YOUR TIME OR MONEY!”

Written on: 17/09/2013

Shop Goodwill, I believe, is the worst example of abusing the public in the name of Non-Profit! ALL ITEMS they get are DONATED so no cost for merchandise! Wouldn't it be GREAT to start a business and NEVER have to purchase your goods, but get them all free and then set your profit margine at not 100% but 1000's of percentages higher than your cost? This is a big business, which is doing just that and do it under the guise of a charitable organization- helping people, but they are really a… Read Full Review

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★☆☆☆☆

“I have used shopgoodwill.com for numerous items and...”

Written on: 03/09/2013

I have used shopgoodwill.com for numerous items and have nothing good to say about the experience. The last 2 items I bid on and won were paid for right away. I never received the items and have been told by a rep for the company that it's out of their hands. They claim the items were delivered and that the case was closed. They keep the money and I get the shaft. I am in the process of disputing these purchases through my credit card company as shopgoodwill.com is no help at all. Anyone… Read Full Review

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★★★☆☆

“its all under are control!!!not shopgoodwill!”

Written on: 28/08/2013

I frequently shop on goodwill.com and I see a lot of the same people over bidding on items that I bid on after noticing that I always just put the max of what I would pay for something never high maybe 5 dollars less then max and if these employees are going home and up bidding the item oh well there beat for instance if I see a pair of sneakers that I like I would put a bid in like for 20 bucks lets just say I wouldn't go any higher and if the bid did oh well there beat let them have it!!why… Read Full Review

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★☆☆☆☆

“Overpriced”

Written on: 23/08/2013

Shipping cost is just downright robbery. Every item I was interested in an item the shipping cost was 2-3 times what it should be. I am a daily ebay seller and I personally know the cost of the shipping. Don't waste your time… Read Full Review

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