Reviews for British Gas Reviews

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Stay well away - smaller energy companies are much more helpful and you will usually get through quicker too when you do have a real problem it is dealy with. Service, call centres, call centre staff, there appears to be a non existant complaints procedure, frustration in trying to deal with them

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British Gas continually put a block on my account being switched even after requests from energywatch to allow the account to switch as we were not in breach. Then started taking money out of my bank account with no bill or explanation. Then started sending me credited bills saying I didn't owe th ...

Rowenna41's review has yet to be rated - Be the first!
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British Gas have cold called me in the past into a contract. There is a cancellation fee if the contract is broken. I received too many over-estimated bills. An automated service for the customer to call customer services if the contract is broken, which requires you, the customer to ring it only to ...

musical2's review has yet to be rated - Be the first!
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Absolutely shocking level of customer service! One hand just doesn't appear to know what the other hand's doing in their accounts dept.

Big Dave Midlands's review has yet to be rated - Be the first!
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I thought NTL were poor, but British Gas really are worse. I had the misfortune to have dealings with them in two properties I have occupied.

In the first case I was unaware British Gas were going to supply me, I never asked for it! The first I knew of it was a letter in the post welcoming me to th ...

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Last annual service was in Jan 2007 . They've just written to me saying next one is now due . I phoned to make appointment only to be told they won't be able to do it for at least another month.
How can they call that an 'annual' service?

Bebop1234's review has yet to be rated - Be the first!
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Having a one bedroom flat you would expect you gas and electricity to be at a decent cost but NO. I am continually paying hundreds of pounds a month. Even as i have had to move i have not received my final bill but was advise i now owe them over £700 electricity and £500 for the gas. e ...

keeef's review has yet to be rated - Be the first!
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My experience with this company has been very poor.At my previous address British Gas thought that they supplied my Gas / Elec but they didn't and I had to goto their HQ in Edinburgh to sort it out with them that they were not our supplier. Even after it was agreed that they were not our supplier ...

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Having taken out a boiler servicing contract, was disappointed that it took seven separate British Gas visits to rectify slight water leak on boiler (it was just a gasket). This was followed by three NO-SHOWS for pre-arranged visits to repair a leaking joint on a water pipe, which continued to leak ...

carenza1's review has yet to be rated - Be the first!
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Moved house two years ago only to find out today that I am still paying money on the old house on the home care for the gas boiler, hence getting the rebate. Also we wanted to change our electric to British gas. We got a letter in janauary that it had been done. But today we found that it hadn;t and ...