BT 118 500 Reviews

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★☆☆☆☆
1.3 / 5
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Summary

Review your 118 500 Directory Enquiries Service or find whether this is the best Directory Enquiry number for you. With the increasing number of Directory services available determining which comes out Tops can be no less than difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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★★★☆☆

“As A Former BT 118500 Advisor..”

Written on: 16/05/2012 by lauraleilana (1 review written)

I worked for BT a few months ago when I was 18 and I will be the first to say that their pricing IS ridiculous, and several people I worked with definitely wouldn't be my first choice as an employee. I genuinely cared about my customers and tried to help them despite the mountains of unnecessary abuse I received every single day, and the constant blame for a number being either ex-directory or not being in the database, or being wrongly listed, which is completely down to the business or the… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 12/05/2012 by DCEB001 (1 review written)

I called 118500 during the early hours of the morning because I had a very sick 2 year old and needed to speak to NHS Direct, at no point was I advised how much the call per minute would be and in fact they did not ask if I wished to be connected they just connected me I was charged £45 !!!! The call lasted 26 minutes because the nurse had to do checks for meningitis. I am disgusted, it was a medical emergency not calling for a pizza shop !! Warning never use this service BT are awful ! I had… Read Full Review

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★☆☆☆☆

“directory enquiry misleading”

Written on: 24/04/2012

I had to make a call and could not find the number to the person I needed to contact. I phoned 118 500 and was put through. The call lasted 9 minutes according to my bill and cost over £17.00 I didn't recall being given the option of being put through - I would normally take a note of the number and phone it myself. I found there was a lack of any information about call charges and I cannot recall being given the option of taking the number myself. If I had the option of being put through… Read Full Review

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★☆☆☆☆

“Connection Scam!!!”

Written on: 15/04/2012

My wife agreed to be connected by bt118500 operator to her call and was not told that the the connection would be charged at premium rate and we were re that this wacharged over £30 for a 20 miute phone call. She was not made aware that this would be the case. I consider this to be "sharp practice" and should be stopped… Read Full Review

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★☆☆☆☆

“rip off bt”

Written on: 06/04/2012

ripped us o for £3,50 for one number for directory enquries on xmas eve!! only on phone for 1min 43 secs. going to change my provider form BT now as have 3 lines with them !! its there loss now… Read Full Review

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★☆☆☆☆

“crap”

Written on: 05/04/2012

5 pounds for wrong number and told its right go on internet and get right number so why cant thay do it crap survice… Read Full Review

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★☆☆☆☆

“Blind mother ripped off! £76.34 for 45 minute call!”

Written on: 11/03/2012 by alrobis (1 review written)

My Mother is 89 and 85% blind. Lost her brothers number so asked her other brother for the number, he advised 118500. Rang it from Virgin Media, they must have offered to put her through bill arrived 45 minute call to a landline £76.34! Dont know if its virgin media or BT who are ripping her off probably both, they should be ashamed! And these changes were brought in to bring more competition to 192! Its a total disgrace!!… Read Full Review

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★☆☆☆☆

“47 quid for getting 7 numbers Thanks BT 118 500!”

Written on: 16/02/2012 by steveknox (1 review written)

Just complained about the fact my mum asked for 7 numbers and was charged 47(forty seven) pounds. I phoned the operator who offered to deduct 10 pounds if i took it no further. I refused as i felt it was an insult and wanted to take it further. I admit that she agreed to be connected but she obviously didn't realise the high cost of them doing this. especially as the service many years ago was once free. I contacted the customer help line who seemed to be understanding but they didn't get back… Read Full Review

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Joeok's Response to steveknox's Review

Written on: 18/02/2012

Don't give in Steve, I got a full refund (in postal orders and 1st class stamps)Put your claim in writing they will pay up eventually. This service is a complete rip off

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★☆☆☆☆

“Disgraceful Charging”

Written on: 05/01/2012 by Farnleywoodfarm.789 (1 review written)

This evening my 87 year old mother in law rang 118 500 to enquire how much it was to enquire about a number, she was given the information and was told that call she had just made also cost her £1.69. She worked at the Leeds Telephone Exchange in excess of 20 years and was disgusted at this particular charge!… Read Full Review

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★☆☆☆☆

“£2.00 per minute inc vat. When connected by BT on Orange”

Written on: 16/11/2011 by joeok (3 reviews written)

My son used his Orange mobile to contact his local Police Station (I pay the bill)He obtained the number from 118500, he was not informed there would be an additional charge for being connected. As a result over £26 for a 13 minute local call. Cat326 writes a review from the point of view of a BT operator and asks "everybody please read" I suggest that everybody does read along with her employer to see the attitude of these people. She suggests that having a "degree" means she will always… Read Full Review

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★★★★★

“everybody please read”

Written on: 18/10/2011 by cat326 (1 review written)

okay so i have just read all 22 reviews all of them being bad and have stated that its a rip off and a rubbish service. i would like to point out the following.. first of all bt 118500 is a premium rate service do not use it if you dont like the price! you wouldnt go to tesco buy a loaf of bread have a slice of toast then look at your receipt and go back and complain about the price of the bread would you... when we onward connect our customers we have a script on the screen which reads… Read Full Review

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Joeok's Response to cat326's Review

Written on: 01/11/2011

Just been charged over £26 to be connected to the local Police Station for a 13 minute call. The operator Did NOT warn me of the cost, but just said \"would you like me to connect you\". I can speak \"properly\" and I'm not \"elderly\" (God forbid)and it would have been more appropriate if the operator said... would you like me to rob you on behalf of BT!!!

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Joeok's Response to cat326's Review

Written on: 01/11/2011

......\"i have a degree and i am not stupid i am doing this job because in my area there is nothing else and i would also like to say that there is many people in the same boat as me in this job educated good people with degrees. there are many tests we have to pass before getting an interview spelling is one example\"

Must send this review to BT with my valid complaint, you obviously did not get a degree in English

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★☆☆☆☆

“118500 disgrace ”

Written on: 30/05/2011

Checked my elderly parents phone bill to find a £15.90p call for 8 mins through 118500.Obviously took the option of being connected through them not realising the extortionate charge.One call £15.90p be aware folks when using this service and Never get connected through them !… Read Full Review

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★☆☆☆☆

“What a rip off. I will never use this again. I thought...”

Written on: 02/04/2011

What a rip off. I will never use this again. I thought it was a one off charge and made two calls to 118500, as the first gave me wrong number only to be charged over £3 for the privelege… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful. £17.55 for a nine minute call....”

Written on: 31/03/2011

Absolutely disgraceful. £17.55 for a nine minute call. Girl offered to put me through, but didn't mention that the entire call would be charged at their premium rate… Read Full Review

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★☆☆☆☆

“A very quick call to 118500 with no connection has...”

Written on: 30/03/2011

A very quick call to 118500 with no connection has left me with a bill for £3.30. I will never use this rip off service again. I give it O rating, unfortunately have to it seems give it a star rating as no nil rating is an option… Read Full Review

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★☆☆☆☆

“bt are totally ripping customers off with there 118500...”

Written on: 09/03/2011

bt are totally ripping customers off with there 118500 number they wont listen to you when you challenge them to justify the cost of these calls .to me these are premium rate numbers… Read Full Review

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★☆☆☆☆

“My daughter phoned the allegedly "friendly" 118500 #...”

Written on: 15/01/2011

My daughter phoned the allegedly "friendly" 118500 # to find a number and then must have accepted the offer to connect her and talked for 6.00 minutes exactly without understanding the charge. At £1.19 / min + 50p connection fee I still cannot get it to the £8.48 they have charged me. I shall make a point to explain to as many people as possible the unfairness and deception of BT Directory Enquiry 118500 service (SIC) and charges… Read Full Review

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R3Vi3W3R's Comment

Written on: 20/01/2011

Update - after a strongly worded complaint - BT have offered to refund the cost. Key point must be that their procedures cannot guarantee operatives warn enquirers that any connection will be charged at prime rate. Just need to wait and see if the promised postal order arrives ! RESULT !

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★☆☆☆☆

“My mother, who is 80, racked up a bill for £13 on a...”

Written on: 30/12/2010

My mother, who is 80, racked up a bill for £13 on a single call to this number. She nearly collapsed when she got her phone bill. I think this service is a scandal. I hope that everyone reading this review warns family, friends and colleagues not to phone this number… Read Full Review

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★☆☆☆☆

“Ihave just recieved my bill and to my surprise i have...”

Written on: 03/11/2010

Ihave just recieved my bill and to my surprise i have been charged £16.01 for making 9 call to 118500, apparently totalled to 5 mins, it is supposed to be £1.16 per min, so that should only cost £5.80, total rip off, called bt and i got a refund of £8, if you want to call directory enquires call 0800100100… Read Full Review

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★☆☆☆☆

“i would never use this service again...after being...”

Written on: 19/10/2010

i would never use this service again...after being charged £99.90 for 1 phone call..so please if you do use this service beware how you can be easily ripped off..this review will most probably not be published as it shows the truth… Read Full Review

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Amy2708's Comment

Written on: 19/10/2010

I found this review very helpful because...it warned me never to use this service again..same as all the other reviews...

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