BT 118 500 Reviews

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★☆☆☆☆
1.3 / 5
109
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Summary

Review your 118 500 Directory Enquiries Service or find whether this is the best Directory Enquiry number for you. With the increasing number of Directory services available determining which comes out Tops can be no less than difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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BT 118 500

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★☆☆☆☆

“Awful”

Written on: 14/03/2013

I specifically asked for a high st hairdressers to be asked is this a business or residential number. Stop milking every penny out of your customers. If u provide a good service people will come back. I wont. I'll look number up on ipad in future. Bye bye 118 500! We r finished… Read Full Review

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★☆☆☆☆

“118500 ”

Written on: 12/03/2013 by MICKYJP (1 review written)

Received my BT Bill to find a call to this no. racked up a bill of £42.42 just for the one call albeit lasted 20 mins. What a rip off not only do they charge exorbitant fees but the no. they put through was not disclosed on the bill. WHO WAS THIS PERSON ?? Why charge so much and since when is the cost disclosed!! Be WARNED take the number and call them back yourself DO NOT BE PUT THROUGH UNLESS YOU WANT TO PAY THE EARTH> MONEY BAGS!!!… Read Full Review

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★★★★★

“BT 118500 number”

Written on: 17/02/2013

On my Vodafone Monthly contract bill I found an item, 118500 charged to my account at £2.50 + VAT for 21 senconds use of this number? I had a shock as I am on a Vodafone Monthly at £10.50 including VAT,and I always aim not to go over my Monthly Allowance for Calls and Texts,thus DISABLING any features on my phone that incurs costs such as VoiceMail,Google Access,Internet Access,as I don't want any of these 'stupid features as a Pensioners.Now,I shall have to trace my friend who used this… Read Full Review

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★☆☆☆☆

“How Much?”

Written on: 05/02/2013 by jasoncooke93 (55 reviews written)

£4.50 for 2 x 1-2 minute calls, number required not even found. Wow!… Read Full Review

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★☆☆☆☆

“Biggest rip off ever”

Written on: 23/01/2013

I used just over 4mins charged 10 pound just over no connection charge included in this did not even find me a number disgusted it was them who where looking for number that boosted the time will never use again will tell all I know about this appalling service!… Read Full Review

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Wilshire's Comment

Written on: 02/02/2013

i have been with bt just 2 months and already had a bill for £85 left sky to go on to bt basics nothing was done wrote to tell them i am leaving them and wont be paying ie no direct debit no contract just a phone call to take the line over from sky. was with sky 12 months had no problems i must be an idiot . i suggest we let the rest of the country know to keep well away from bt

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★☆☆☆☆

“High price for a wrong number”

Written on: 08/01/2013

This service costs a fortune so I was particularly irritated to find out they'd given me a wrong number. Bizarrely, when I checked later, I found the correct number easily on their website. When I googled the number they'd given me, it came up as a spam number. Think the call centre woman must have been having a laugh… Read Full Review

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★☆☆☆☆

“the total 118 rip off”

Written on: 04/01/2013

I have a 35 year old son who i am sorry to say has an acute mental problem he is addicted to ringing 118500 numbers ,He has rung up bills of over £100 a month i am with sky which was sold to me with no call charges to land lines in the uk . This band of cowboys should be STOPPED Involve the goverment FSA… Read Full Review

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★☆☆☆☆

“BT Rip off Blind Person using 118500”

Written on: 04/12/2012 by Nounours (1 review written)

My 94 year old mother used 118500 to find the tel number for a hospital where her friend had been taken to as she was worried about her. As a blind person she does not have the option to write down numbers and dial for herself. The cost of two calls was more than she normally pays for the whole bill!!! I regard this as flagrant discrimination of the disabled and will be pursuing the matter through the DDA minister. I cannot believe how anyone would imagine a pensioner of limited means but with… Read Full Review

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Lindsaymcdougall's Response to Nounours's Review

Written on: 22/01/2013

You're not kidding. Here's another pensioner who remembers the days when 192 calls were free, so I didn't hesitate in using the 118500 number. I do know not to get put through, but to write it down, but even so 2 enquiries have cost me ovefr £9.00. I'm fuming. You're right about Watchdog.

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★☆☆☆☆

“Unbelievable ”

Written on: 28/11/2012

I rang to get one number, I have a slight speech impediment and the operator mad a big thing about not hearing what I said, the call lasted 8mins and 11 sec for which I was charged £15.83 - - I am in a state of shock that is more than I normally spend on calls in a quarter. My sole consolation is that I found this review site and know I am not alone in being swindled by 118 500… Read Full Review

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★☆☆☆☆

“only if you want to be ripped off”

Written on: 31/10/2012

Grossly overpriced. £5.00 for a 2 minute call thats £150 an hour. I don't think you need to know anymore to know not to use… Read Full Review

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★☆☆☆☆

“A legalized scam”

Written on: 25/08/2012

I was trying to get the number for the local walk in clinic and was given a number for the local District Council office. This call cost over £7.00. At no point was the tariff divulged… Read Full Review

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★☆☆☆☆

“fraud”

Written on: 03/08/2012

I have a package with AOL which includes Aol Broadband and all telephone calls totalling £25.00 per month last week I got bill from Aol for £47.99! -the extra charge was for APPARENTLY 8 minutes on 118500 directory enquiries -I am no stranger to their rip-off tactic of offering to connect you which I got stung for £27.00 a couple of years ago!-never again I said! In the 5 calls i made to BTelecom Directory Enquiries last month I can only have spent a maximum of 2 to 3 minutes at MOST… Read Full Review

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★☆☆☆☆

“Directories Rip off”

Written on: 01/08/2012 by LHLH (1 review written)

I asked for two numbers from BT directory enquiries and was charged almost £10. The enquiry was as expensive as the curry I ordered when I got the number. It's a blatant rip off. Don't call them… Read Full Review

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★☆☆☆☆

“118 118 disgrace”

Written on: 02/07/2012

I recently lost my mother so I had to use this service a few times to get number to contact friend and family for 9 call to 118 118 I was charged £158.07....I have written a complain to BT as noone helped me when I contacted them to get this broken down and sent out in writing, I was told by a manager that they could not do this....do they really think I'm going to take their word for it.. DISGRACE BT… Read Full Review

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★☆☆☆☆

“Total rip off, BT should be ashamed.”

Written on: 13/06/2012 by brox2 (1 review written)

My mother made an improtant medical call....she was not given the option of being given the number or connected.They connected her not saying the whole call would be £1.69+vat per min + 62p connecetion....16 mins cost £29.00 an absolutley ridiculous rate especially for a pensioner.Surely once connected from 118 500 the call should be normally priced....shame on BT… Read Full Review

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★☆☆☆☆

“OVER THE TOP”

Written on: 08/06/2012

118500BT HELP, more like help yourself. £4.80 2 mins they could not find the number anyway. No wonder I am no longer with BT. Never use Bt directory again. STAY AWAY ALL… Read Full Review

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★★★☆☆

“As A Former BT 118500 Advisor..”

Written on: 16/05/2012 by lauraleilana (1 review written)

I worked for BT a few months ago when I was 18 and I will be the first to say that their pricing IS ridiculous, and several people I worked with definitely wouldn't be my first choice as an employee. I genuinely cared about my customers and tried to help them despite the mountains of unnecessary abuse I received every single day, and the constant blame for a number being either ex-directory or not being in the database, or being wrongly listed, which is completely down to the business or the… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 12/05/2012 by DCEB001 (1 review written)

I called 118500 during the early hours of the morning because I had a very sick 2 year old and needed to speak to NHS Direct, at no point was I advised how much the call per minute would be and in fact they did not ask if I wished to be connected they just connected me I was charged £45 !!!! The call lasted 26 minutes because the nurse had to do checks for meningitis. I am disgusted, it was a medical emergency not calling for a pizza shop !! Warning never use this service BT are awful ! I had… Read Full Review

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★☆☆☆☆

“directory enquiry misleading”

Written on: 24/04/2012

I had to make a call and could not find the number to the person I needed to contact. I phoned 118 500 and was put through. The call lasted 9 minutes according to my bill and cost over £17.00 I didn't recall being given the option of being put through - I would normally take a note of the number and phone it myself. I found there was a lack of any information about call charges and I cannot recall being given the option of taking the number myself. If I had the option of being put through… Read Full Review

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★☆☆☆☆

“Connection Scam!!!”

Written on: 15/04/2012

My wife agreed to be connected by bt118500 operator to her call and was not told that the the connection would be charged at premium rate and we were re that this wacharged over £30 for a 20 miute phone call. She was not made aware that this would be the case. I consider this to be "sharp practice" and should be stopped… Read Full Review

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