BT 118 500 Reviews

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★☆☆☆☆
1.4 / 5
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Summary

Review your 118 500 Directory Enquiries Service or find whether this is the best Directory Enquiry number for you. With the increasing number of Directory services available determining which comes out Tops can be no less than difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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BT 118 500

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★☆☆☆☆

“Disgusting Rip Off”

Written on: 29/04/2013 by killerx (5 reviews written)

I collapsed last week and was unable to walk and in a lot of pain fortunately a relative was at hand. It was decided we needed a doctor and browsed the phone book looking for G-Doc's telephone number. I was in an extreme amount of pain and the numbers for directory enquiries escaped me....192 sprang to mind but is of no use any more. Eventually after long worried discussion and my pain worsening the number 118500 sprang to mind and my 68 year old mother rang and had to wait a massive 10 minutes… Read Full Review

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★☆☆☆☆

“Rip Off Merchants!”

Written on: 29/04/2013

My husband rang 118 500 for 1 minute, 11 seconds and was charged £5.90 purely to get a local phone number - thankfully, he didn't ask to be connected through them, or goodness knows how much it would cost. Complete rip off!… Read Full Review

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★★★★★

“Get your facts right people!”

Written on: 28/04/2013

I have read all the reviews about 118 500 1. BT provide a FREE directory service for blind and disabled people, the number is 195; 2. If you ask how much the service costs you will be told; 3. If you want connected it is compulsory for the operator to advise you that it is £1.99pm 4. 118 118 has nothing to do with BT 5. If you are given the wrong number you can get a refund for that call (depends on circumstances) … Read Full Review

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Desmcdougall's Comment

Written on: 14/06/2013

Just found out that a call made through 118500 yesterday has been charged £58 plus. The operater asked very nicely if I wanted the call put through. Fine, maybe another 50p, so what. NOBODY SAID ANYTHING ABOUT £1.99 (OR ANY OTHER CHARGE) FOR DURATION OF CALL.
It is quite disgraceful that OFCOM who was supposedly "looking into it" some time ago, has done nothing.
Presumably this review "Get Your Facts Right" was written by a BT Spin Doctor.

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★☆☆☆☆

“massive rip off”

Written on: 24/04/2013

accidently "pocket" called this service on my mobile,realised and turned off after 2 seconds,charge=£3.00.......£3.00 for 2 seconds..BT should be ashamed of themselves… Read Full Review

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★☆☆☆☆

“Huge Charges for 118 500 connected telephone calls”

Written on: 09/04/2013

I have been charged £34 for a 16min local call. I asked why this was and it seems that the charge, if you ask to be connected to a number obtained from 118 500 is £0.60 PLUS £1.99 per minute. The moral to the story DO NOT SAY YES when asked if you want to be connected, dial the number yourself. … Read Full Review

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★☆☆☆☆

“Ripoff”

Written on: 04/04/2013 by Elewolfe (1 review written)

My mum kept saying her bills were quite high so ended up going through them. What should have been no more than £34. Month for the full works were all in excess of £50. One bill showed she had been on the 118 500 line for 6 minutes, totally £16 in charges! Most charges were over £4, which in my view is typical of this country that allows such blatant thievery. What appears to increase charges is when you allow them to put you through, they just keep on charging. NEVER use this service!… Read Full Review

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★☆☆☆☆

“Daylight Robberry, borderline fraudulant service”

Written on: 26/03/2013

Just got a mobile bill for £65 which was a shock when it is normally £15 - the extra £50 was mostly made up of 118500 charges. I have been waiting months for BT to connect our phoneline and internet - had I had the internet I would not have had to use their 118500 service. I was under the impression that it was a flat rate fee of around 50p to gain a number and I never let them put me through. I have apparantly made a 9 minute (how I could possibly spend 9 minutes on the line asking for a… Read Full Review

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Davidcmoss8's Comment

Written on: 01/04/2013

I agree completely! I mistakenly put this number on my home phone to use for Directory Enquiries as it was from BT, and have just got my present Bill. One call to this number cost me over £4, despite being on the line for 1.4minutes, and did NOT ask to be connected!! Get off your backsides OFCOM and close this service down!!. This is tantamount to EXTORTION by BT!! I will never use this so called "service" again. If anyone wants Directory Enquiries then ring 118365 - costs around 60 -80p in total

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★☆☆☆☆

“Waste of Space 118500”

Written on: 25/03/2013

Not only did BT empty the credit from my mobile - they managed to give me the wrong number twice! A number which I found in 20 seconds at home, unfortunately I wanted to make an urgent call. Wouldn't mind so much if I hadn't carefully spelt out the name and address to the operator!… Read Full Review

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★☆☆☆☆

“Charged for two ghost 118500 calls”

Written on: 18/03/2013

My current bill has a charge for two supposed 118500 calls. Neither my partner nor I have ever used this service or were even familiar with the number to dial. BT insists the calls were made and I insist it was impossible. BT appear to be ignoring me and expect me to pay. So, even if you avoid this service, BT still makes a charge for it. My BT direct debit has now been increased by BT because they say I am using BT more than in the past - due entirely to the false charge. Looks as if I… Read Full Review

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Jg4H's Comment

Written on: 13/04/2013

Hi,

I too, have been charged for ghost calls by BT. On my latest bill there was a charge for calling 118 1118 (I didn't) plus charges to 2 0844 numbers that I know for sure that I didn't call! I went onto BT's online chat for help, but the operator kept insisting that the 1181118 was a legitimate call, and one of the 0844s was a heating company! The third number...they couldn't find out what company it was! I am going to write a formal complaint and send copies of false charges they have billed other people for, if necessary, I will go to the ombudsman - I will not be cowtowed by a large company like this, and will also be changing my service provider.

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★☆☆☆☆

“Awful”

Written on: 14/03/2013

I specifically asked for a high st hairdressers to be asked is this a business or residential number. Stop milking every penny out of your customers. If u provide a good service people will come back. I wont. I'll look number up on ipad in future. Bye bye 118 500! We r finished… Read Full Review

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★☆☆☆☆

“118500 ”

Written on: 12/03/2013 by MICKYJP (1 review written)

Received my BT Bill to find a call to this no. racked up a bill of £42.42 just for the one call albeit lasted 20 mins. What a rip off not only do they charge exorbitant fees but the no. they put through was not disclosed on the bill. WHO WAS THIS PERSON ?? Why charge so much and since when is the cost disclosed!! Be WARNED take the number and call them back yourself DO NOT BE PUT THROUGH UNLESS YOU WANT TO PAY THE EARTH> MONEY BAGS!!!… Read Full Review

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★★★★★

“BT 118500 number”

Written on: 17/02/2013

On my Vodafone Monthly contract bill I found an item, 118500 charged to my account at £2.50 + VAT for 21 senconds use of this number? I had a shock as I am on a Vodafone Monthly at £10.50 including VAT,and I always aim not to go over my Monthly Allowance for Calls and Texts,thus DISABLING any features on my phone that incurs costs such as VoiceMail,Google Access,Internet Access,as I don't want any of these 'stupid features as a Pensioners.Now,I shall have to trace my friend who used this… Read Full Review

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★☆☆☆☆

“How Much?”

Written on: 05/02/2013 by jasoncooke93 (43 reviews written)

£4.50 for 2 x 1-2 minute calls, number required not even found. Wow!… Read Full Review

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★☆☆☆☆

“Biggest rip off ever”

Written on: 23/01/2013

I used just over 4mins charged 10 pound just over no connection charge included in this did not even find me a number disgusted it was them who where looking for number that boosted the time will never use again will tell all I know about this appalling service!… Read Full Review

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Wilshire's Comment

Written on: 02/02/2013

i have been with bt just 2 months and already had a bill for £85 left sky to go on to bt basics nothing was done wrote to tell them i am leaving them and wont be paying ie no direct debit no contract just a phone call to take the line over from sky. was with sky 12 months had no problems i must be an idiot . i suggest we let the rest of the country know to keep well away from bt

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★☆☆☆☆

“High price for a wrong number”

Written on: 08/01/2013

This service costs a fortune so I was particularly irritated to find out they'd given me a wrong number. Bizarrely, when I checked later, I found the correct number easily on their website. When I googled the number they'd given me, it came up as a spam number. Think the call centre woman must have been having a laugh… Read Full Review

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★☆☆☆☆

“the total 118 rip off”

Written on: 04/01/2013

I have a 35 year old son who i am sorry to say has an acute mental problem he is addicted to ringing 118500 numbers ,He has rung up bills of over £100 a month i am with sky which was sold to me with no call charges to land lines in the uk . This band of cowboys should be STOPPED Involve the goverment FSA… Read Full Review

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★☆☆☆☆

“BT Rip off Blind Person using 118500”

Written on: 04/12/2012 by Nounours (1 review written)

My 94 year old mother used 118500 to find the tel number for a hospital where her friend had been taken to as she was worried about her. As a blind person she does not have the option to write down numbers and dial for herself. The cost of two calls was more than she normally pays for the whole bill!!! I regard this as flagrant discrimination of the disabled and will be pursuing the matter through the DDA minister. I cannot believe how anyone would imagine a pensioner of limited means but with… Read Full Review

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Lindsaymcdougall's Response to Nounours's Review

Written on: 22/01/2013

You're not kidding. Here's another pensioner who remembers the days when 192 calls were free, so I didn't hesitate in using the 118500 number. I do know not to get put through, but to write it down, but even so 2 enquiries have cost me ovefr £9.00. I'm fuming. You're right about Watchdog.

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★☆☆☆☆

“Unbelievable ”

Written on: 28/11/2012

I rang to get one number, I have a slight speech impediment and the operator mad a big thing about not hearing what I said, the call lasted 8mins and 11 sec for which I was charged £15.83 - - I am in a state of shock that is more than I normally spend on calls in a quarter. My sole consolation is that I found this review site and know I am not alone in being swindled by 118 500… Read Full Review

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★☆☆☆☆

“only if you want to be ripped off”

Written on: 31/10/2012

Grossly overpriced. £5.00 for a 2 minute call thats £150 an hour. I don't think you need to know anymore to know not to use… Read Full Review

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★☆☆☆☆

“A legalized scam”

Written on: 25/08/2012

I was trying to get the number for the local walk in clinic and was given a number for the local District Council office. This call cost over £7.00. At no point was the tariff divulged… Read Full Review

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