BT 118 500 Reviews

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★☆☆☆☆
1.4 / 5
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Summary

Review your 118 500 Directory Enquiries Service or find whether this is the best Directory Enquiry number for you. With the increasing number of Directory services available determining which comes out Tops can be no less than difficult. Whether it is time taken to answer the call or simply the cost, make comparisons from the reviews below and get dialling.
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BT 118 500

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★☆☆☆☆

“Wrong phone number”

Written on: 27/11/2013

Called to get the number of a restaurant. Called this number over and over again but got no answer. Waited til I got home and checked online and found out they had given me the wrong number. But how do you claim their charge back! If you call them to discuss you end up paying again!… Read Full Review

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Rovers95's Comment

Written on: 09/05/2014

Call 100; it's free and the same operators take 118500

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★☆☆☆☆

“awful service to use- keep away from it !!”

Written on: 13/11/2013

This service is so unfair especially for the older generation who still feel bt will give a good service. Do not use it !!I even had to give this review one star to say it was terrible as it would not accept it with no star !… Read Full Review

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★☆☆☆☆

“Its a rip off I have been billed for this service and...”

Written on: 10/11/2013

Its a rip off I have been billed for this service and not used it £165.00 All BT say it was dialled from my phone. They cannot tell me the number it was connected to. Oh they tell me they don't make mistakes! GM… Read Full Review

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★☆☆☆☆

“Nothing British about BT”

Written on: 08/11/2013

BT used to stand for good British service. You used them because your mum did and they were so established. The 118500 service is a shocking example of abuse of public trust and how low BT have sunk. I am an intelligent and reasonably savvy person but I was shocked by the cost of 2 calls to this number even when I never let them out me through. Vulnerable people must be really getting ripped off. Shame on you BT… Read Full Review

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★☆☆☆☆

“TOTAL RIP OFF”

Written on: 06/11/2013 by sarahmcinally (1 review written)

I phoned BT directory enquiry for a phone no. only to get a FAX NO. that i did not want or ask for and was chared £8.50 for it I am now going to contact watch dog about this rip off… Read Full Review

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★☆☆☆☆

“Absolute scandal”

Written on: 02/11/2013 by squig (1 review written)

I have just come home from visiting my partially sighted, very aged aunt. She has spent £454 in 3 months on this directory because she does not know how much it is costing. I found one call lasting 29 minutes costing £72!!! the phone is her only lifeline but this is just sickening. How they are allowed to get away with it I just don't know. When I called to complain BT were no help as it is an independent company. I cannot find any way of speaking to them without dialling the dreaded… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 24/10/2013

Just seen my mums phone bill , getting on a bit, denies using 118500 but I think her memories going. 8 calls to 118500 total £114 plus vat ! Tried to block it by ringing 150, can't do it. How the hell are they allowed to charge that amazing and why should Old and vulnerable people be allowed to ring it!! One call she made, 17 mins- £45!!!!! Explain that !! I'm tamping… Read Full Review

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★☆☆☆☆

“118500 Rip off”

Written on: 14/10/2013

My husband often uses 118500 from his mobile (with O2) when he is on the move and needs a number quickly. To day I have found a cost of £40.00 for one call to 118500 as it lasted 16 minutes. Apparently he was put through and although he was warned it would cost to be put through he was NOT told he would be charged for the duration of the call at an exorbitant rate.He presumed it would be a minimal charge like 50p! O2 takes no responsibility and short of calling 118500 and being charged another… Read Full Review

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Gpoman's Comment

Written on: 13/06/2014

STOP THROWING YOUR MONEY AWAY GO TO BTS PREDESSOR POST OFFICE TELECOMMUNICATIONS FOR YOUR DIRECTORY ENQUIRIES ON 118855 ALL YOU WILL PAY IS FOURTY PENCE WHILE BT WOULD BE TEN POUND SO GO TO THE GPO AND SAVE A FORTUNE!

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★☆☆☆☆

“Advice to callers to 118500”

Written on: 29/09/2013 by AlphaOmega1 (1 review written)

BT's clear policy is to artificially extend the length of the call and ensure that operators, to quote "Use EVERY opportunity possible on 118500 to get customers to accept connection." (the capitalisation is in the original internal memo). If callers say no or no thanks to the offer to be put through then the current practice is that "double offer could still be offered if you feel appropriate but it is not mandatory." Where callers say something like "No can I just have the number" or "No… Read Full Review

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Gpoman's Response to AlphaOmega1's Review

Written on: 01/10/2013

BT DIRECTORY ENQUIRIES IS NOW £2.35 per minute plus a 62p call connection charge. MY ADVISE IS TO USE GPO DIRECTORY ENQUIRIES AND PAY JUST 40P PER CALL FROM THE PIONEER OF THE TELEPHONE INDUSTRY. SO STUFF BT USE THE GPO OK!

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★☆☆☆☆

“Expensive from Vodafone”

Written on: 24/09/2013 by mazvalencia (1 review written)

I rang to request a number for a local Salon. I asked for Professional Beauty on the High street Barton on Humber. There are only 4 salons in Barton and only 1 on the High Street. The lady started reeling off the others until I said no just the high street one please. This was once she finally located Barton on Humber. I declined the offer to be put through and received a text. Almost £8 for just over 2 minutes!!!! and I was only on that long because of her lack of knowledge and training. I… Read Full Review

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★☆☆☆☆

“Absolute disgrace from an "allegedly" respectable company.”

Written on: 15/09/2013 by drsheret (1 review written)

On 30 August I was taken into hospital after a fall. I was in Lincoln, my wife was in Leeds and the only way she knew to find the number of the hospital was through Directory Enquiries. They put her straight through to the hospital and today I received my phone bill which includes a charge of £14.79 + VAT for what used to be a free service!!! This is not a service at all - it is a money making machine and I propose to raise it with OFCOM. To take advantage of people in this was is frankly… Read Full Review

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★☆☆☆☆

“THEY TALK TO MUCH”

Written on: 01/09/2013 by anne1316 (1 review written)

One way to up your bill is for you to stay on the phone too long and the recorded message which is irrelivant probabaly costs around 1.50 before you even get to your requirement . I was charged £6.10 just to find out one number. Total rip off… Read Full Review

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★☆☆☆☆

“Appaulling service - be warned.”

Written on: 23/08/2013

Called this number to get hold of my car insurance company in a hurry. First 15 seconds of the call was taken up by a pre-recorded message advertising other service. Then the operator said she had trouble finding the number (one of the leading insurers)which took the call over a minute. Then, unbelievably, another 15 seconds of pre-recorded advertising before the number was slowly dragged out. Result: 2 minute call costing £6.465. Ripp-off. … Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 20/08/2013

Rang 118500 to try to find a phone number. Had the name and address of the person that I wanted to contact and the operator asked me to 'hang on a minute' whilst he looked for it. After a few minutes of 'umming' and 'erring', he told me, "Sorry, there is no number for that name and address in our records. Maybe they are registered with another phone company?" There was a lot of background on the line, crackling, shuffling noises, as if someone was trying to make it sound like they were working… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 17/08/2013 by Felicity2000 (1 review written)

I live with a disabled person who has memory issues etc She will dial 118500 when she forgets a friends number and then asks to be put through!!! 19 minutes of call time to local numbers.. £39!!!!!!!!! I there any way of blocking dialling to 118500?… Read Full Review

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Alphaomega1's Response to Felicity2000's Review

Written on: 29/09/2013

Your disabled friend needs to call and request an application form to register for a free directory enquiry service provided by BT.

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★☆☆☆☆

“What a rip off!”

Written on: 31/07/2013

Just got our phone bill - over £11 charges for 2 short calls to 118500!!!!!! Seems that BT charge £1.99/minute and charge for a full minute if you run only one second over. Will never, ever use this service again. Disgusted… Read Full Review

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★★★★☆

“the other end of the phone!!”

Written on: 25/07/2013 by busby01 (1 review written)

I work 4 bt 118500 and becos ur bills are high it is a premium rate service that is ok by ofcom, these are the goverment bodies that opened up the market and took away our 192 service, and bcos its competive market we have to compete with other providers! I have experienced alot of people giving us wrong information so thats way its take us a little bit longer on the call, and also people that come to the phones that can not spell what they are looking for and have the name incorrect, some… Read Full Review

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Alphaomega1's Response to busby01's Review

Written on: 29/09/2013

It's not a competitive market. If it was prices wouldn't be rising - their charges have doubled in three years. The abuse and bad language that I know operators receive does not excuse BT's policies of delibrately extending the length of the call.

If it was an ethical business then it would use that 13 second recorded message at the beginning to also give the charges.

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★☆☆☆☆

“shocking rip off merchants!!”

Written on: 20/07/2013

disgusting !!made 4 calls to 118500 this month and now have an extra £30 to pay on my telephone bill!! they kept me on the phone as they couldn't find the number and also one call the number was redialled and the duration on my bill shows 0.00 and still they charged me £1.34 I will never use them again am outraged that I now have to find another £30 money that could be spent on my children !! considering they are such a profitable company there is no need to charge the amount they do . if I… Read Full Review

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★☆☆☆☆

“BT continue to rip off”

Written on: 14/07/2013 by Browbate (1 review written)

My partner called 118 500 three times in a month. Each time the call was over 1 min. Total cost £15 for just over 3 mins! It seems the call will ALWAYS go over a minute so will notch up 2 x the £1.99 per min. Disgusting service… Read Full Review

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★☆☆☆☆

“don't use 118500”

Written on: 07/07/2013 by sghntyfhnd (1 review written)

The best way to get back at BT is not to use it at all. Everyone who suffers the same fate as I (£10 for 4 minutes) should also contact Ofcom. Eventually they will get the message… Read Full Review

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