Written on: 23/03/2010
Do not buy from this company.
We ordered a cot and 1st they said delivery in April, then changed to June and then said they could not give a firm date.
You will pay for stuff that will not get to you and although they will say that you can get a refund they will try to charge 15% ADMINISTRATION FEE or refuse to give you a refund at all.
I am going to Watchdog and Trading Standards Agency to complain and taking them to small claims court.
Anyone who had a problem should do the... (read more)
Written on: 27/01/2010
Ordered a cot bed. The quality was awful and when i called them to ask for a collection they wanted to charge me and then I was asked to send images whick took me a while.
I can understand why any company would treat their customers like this
Written on: 08/10/2009 by luyangbau (2 reviews written)
In Sep 09 we ordered a Jake 3 piece bundle from their website, and within 1 business day, a customer service called us to give the estimated delivery day, which was approximately 2 weeks from the order date. I then noticed that my credit card was charged almost immediately after the order. Despite this, I just waited for the delivery day in good faith. The following week I rang them to confirm the exact delivery date and time and was able to do so easily in 1 phone call. On the delivery day,... (read more)
Written on: 09/08/2009
Do not buy from this website!!!
Extremely bad experience. Ordered a tutti bambini jake cot bed which wasn't right size and wanted to cancel it straight away. The only optionto cancel an item is to send them an e-mail. They were fairly quick with the reply but wnated me to discuss the cancellation on the phone. In their T&C says that 5% cancellation fee will be applied to cover the transaction, so this charge was expected. When I called they told me that they have made an attempt to deliver... (read more)
Written on: 31/07/2009
Oh dear - I wish I had read this before I ordered a cot bed from Tutti Bambini! My cot arrived yesterday and is damaged and of very bad quality. The paint finish is terrible and will never withstand use by a toddler. I am how v worried about trying to get a refund! (read more)
Written on: 28/10/2008
Ordered the Tutti Bambini Jake Cot Bed in Feb, and they didn't have correct items so delivered substitutes on loan. 6 months later still hadn't received original items ordered. When I asked for a refund I was told £150 for delivery would be deducted and I was given use of the loan items. Told them that I would like them to provide the items ordered, they apparently couldn't because they came back and offered a 50% discount or full refund. They collected items 6 weeks ago and I still have... (read more)
Written on: 27/08/2008
Ordered my room set in May and told it was in stock. Arrived end of August at 5 pm they finished installing it at 8pm! Waited in all day. The cot bed, I was told was out of stock but other items were also missing. On inspection the furniture is at least 3 different colours, the finish is disappointing and each item appears to be damaged. Fortunately I didn't buy direct from the company so have been backed by the retailer (who I haven't paid). The reports coming from the delivery guys were... (read more)
Written on: 14/08/2008 by fb42000 (1 review written)
Payment taken early July upon order, they phoned early august to confirm complete delivery mid august - only part of order turned up on delivery (a cotbed which was part of a complete room set and mattress)Contacted them several times to be told different delivery dates for rest of furniture - now looking like October delivery for the second part of roomset although still not confident and no exact date can be said. Delivery dates seem to be beyond them, they appear not to know when they can... (read more)
Written on: 22/05/2008
Don't buy it. looks nice in the pictures, but won't stay that way for a second. (read more)
Written on: 04/03/2008
Service I received from Tutti Bambini was really bad. I ordered through the main website, the delivery was relayed by a few days but i had to keep phoning and harrasing them to get to know when delivery would be. this is not acceptable for working mums we cannot take days off to accommodate companies.
also had to argue to get a refund on the draw for my cot bed. they said they would send one for free. was really happy till i received the draw - my cot bed is white; they sent out... (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
"Perfect fit for our little guy" Read More
"Avoid at all costs - it's just..." Read More
"Highly recommend the company a..." Read More
"Would not buy because of safet..." Read More
"I have 2 hogarths, I would say..." Read More