Holland & Barrett Reviews

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★★☆☆☆
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Holland and Barrett

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★☆☆☆☆

“Terrible and "Customer Service" is a JOKE !”

Written on: 08/02/2013 by DavidandCarol (1 review written)

Agree wholeheartedly with the negative reviews - excuses from "a computer error" to "new warehouse issues" - don't try emailing Customer Services either as they never respond. Order placed 2nd Feb - money taken from my account 7th Feb - my Order History states items still waiting to be picked - good job the tablets I need aren't life threatening. WON'T BE USING THESE AGAIN -… Read Full Review

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★☆☆☆☆

“The delivery time really is a joke ...”

Written on: 31/01/2013 by Boggybigpants (1 review written)

The delivery time really is a joke ...the prices are ok but please if you do decide to shop with H/B think about how long your order will take .Ive ordered from H/B a few times now and knew what to expect but this time it's 4 weeks ,that's beyond a joke ....I've had enough of them .I would rather pay a bit extra and get a decent sevice… Read Full Review

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★☆☆☆☆

“should have gone to the shop”

Written on: 29/01/2013

i ordered my products on the 13th of january. a week later i hadnt received them so i rang customer care and they said some of my products were out of stock and that the rest will be in tomorow and then theyl be dispatched. waited another week and no sign rang again and they said again some of my items were out of stock and that half of my items should be arriving soon and the other half in a week or so. its the 29th of january and no sign. absolutely disgraceful since they said itl take four… Read Full Review

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★★☆☆☆

“Pushy and disrespectful.”

Written on: 26/01/2013 by ShopperABC123 (1 review written)

Keep trying to force their reward card onto me then laugh derisively when I keep refusing it. … Read Full Review

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Anon000's Response to ShopperABC123's Review

Written on: 05/03/2013

I work at a Holland and Barrett's store and I agree that the rewards card scheme is pushy. We are told by management that we must ask every customer including regulars who we know full well don't have and don't want a card. Mostly done out of fear that a mystery shopper is in the store or that an area manager might turn up unannounced. It's a shame as it's causing the company to lose customers, and it's just embarrassing for us staff who have to keep asking (although if I know the customer doesn't want one I wont ask unless the manager is around).

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★☆☆☆☆

“Don't order on line”

Written on: 16/01/2013

This was the first time I had bought from Holland and Barrett online and I will never order online from them again. I placed my online order and receive an email confirmation telling me that my order would be despatched within 48 hours. On logging in I could see my order in the my account section on their website. A week later my order hadn't arrived so I called their "0870" number to find out what had happened, only to be told that my order had been "unsuccessul" - something to do with a… Read Full Review

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Kishorvaghela's Comment

Written on: 25/01/2013

25/1/2013 Same DONT ORDER ONLINE.

I am still awating my delievery of 18/1/13.
Querried but they have to rely on HERMES their courier.
I would have been better of going to the shop, with friendly staff.

Kishor vaghela

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Jangsanchoi's Comment

Written on: 09/03/2013

I placed an order on 20/Feb/2013 under H&B Ireland online. But I didn't received my order. Then I called the phone 4 times. The 1st time is on 25/FEB/2013. The lady told me that they received my order and asked me some security questions.(include : Receipt ,Name,Address,Phone No., D.O.B , my Laser Card number.)

and ensure that I will receive my order before 28 / FEB/2013. But I didn't receive it. Then I called the Customer Service again. The same lady answered me.

And I tole her that I didn't receive the Order again. The lady said she's busy. She will call me back 1/2 hour. I understand it. But she didn't call me back.

Then I called it 1 week later. And she gave me the same answer. Somebody will call me back 1/2 hour. Okay. I understood again. But I got the same result.

So I called them 14/ Mar/2013 again. The Lady answered me they didn't receive my order .Then let placed an new Order online. Then just handed up.

Hydrolysed Collagen (1000mg) offer in FEB and March are different. This is not because of I have to pay more 26 Euro.

Because this issue should not be existed in a High quality Company. How can they serve customers like this??

I wrote 3 letters on the H&B Feedback. But no answer.

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Stephjustharris's Comment

Written on: 25/01/2013

Hi, We can also confirm the same, we placed the order online for the same reasons of being unable to get to our local store 10 days ago, as my Fiance has recently had a stroke we thought this would be a much Simpler and swift process. After being advised that it would be despatched within 48 hours, a week later we sent an email to the customer services team to be advised that the items were only just being sent out of the warehouse and to expect another 7 days wait for our order to be delivered by Hermes couriers. This is an absolute joke! We can agree that the staff customer service is very good in store but words to the wise, DO NOT ORDER ONLINE!!

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★☆☆☆☆

“Dont bother”

Written on: 11/01/2013 by Jackie479 (1 review written)

Still awaiting order 8 days after placing.Telephoned help line but not in the least helpful.Go elsewhere!!!… Read Full Review

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★★☆☆☆

“Delivery too late”

Written on: 08/01/2013 by anonymous2824 (1 review written)

Great products, advertised as 48hr delivery, it took 7 days. Not going to order online again, quicker to take the hassle to go to town and get them from the shop… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 26/10/2012

After researching on the Internet I went to my local shop in eastleigh Hampshire. I was asked if I needed any help very quickly even though it was rather busy and the lady happily showed me to the product I wanted. After starting a conversation she told me that other products my be more beneficial for me and explained why. Feeling very satisfied with what she explained I decided to give her advice a try. So pleased I did I now feel much better after suffering. It's such a friendly store I have… Read Full Review

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★☆☆☆☆

“Are products safe?”

Written on: 02/10/2012

Bought Glucosamine from store. After taking a few noticed that each tablet was slightly different. When I spread then out on sheet of white paper you can see varieations in colour from capsule to capsule. I took photo and sent to Holland and Barrett customer service. They were not interested in investigating product just told me to take to store and get replacement. Now these products were visually bad but unless they investigate any hidden problems will never be discovered. After big argument… Read Full Review

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★☆☆☆☆

“Very poor ”

Written on: 08/09/2012 by Matthew Ogilby (1 review written)

I ordered 2 bottles of 5 for £28 as this seemed pretty good value. They did not arrive. After 10 days I phoned customer services. They told me they would resend the order. Again nothing arrived. After about 1 week I phoned customer services again. They told me it hadn't been dispatched as it was now out of stock. I have asked for a refund. They should at the very least have e-mailed me to say the items were out of stock. How Holland and Barrett can get away with such poor service and stay in… Read Full Review

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★☆☆☆☆

“Awful Online Shopping Experience”

Written on: 08/08/2012

Whatever you do, please do not get sucked into their free shipping offer or the fact that it says that the item you want to order is "in stock". I ordered about 8 things online to avail of the free shipping over €40. The main items being 2 boxes of, very expensive i might add, natural hair dye. 3 days later only €9.98 had been debited from my card. It took a further 5 days to get an delivery from the UK (I'm in ireland) to see 5 of the 8 products but not what I really needed. The only… Read Full Review

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Paul73_Uk's Comment

Written on: 30/08/2012

you can take the hair dye back to a store and get a refund if it helps but you need some sort of docket to show you bought it from the website I know its something like that as I left the company 6 months ago i dont think that has changed. sorry to hear about your experience with holland and barrett you will get better service instore in general although i'm sure there are some bad stores too.

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★☆☆☆☆

“Turmeric Capsules 400mg. Waste of money.”

Written on: 30/05/2012 by Heatherjaney (1 review written)

I bought some turmeric capsules, as I had read about all the health benefits. I went to my local Holland and Barrett, and the assistant even got out a guide, and told me that I only needed to take two capsules a day in order to reap the rewards of this amazing product. Intrigued, I delved further, on the internet. I discovered that what is important, is not the turmeric, but the percentage of curcumin within the turmeric, as that is where all the goodness lies. I wrote to H and B to ask them… Read Full Review

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★★☆☆☆

“Do not buy online”

Written on: 04/05/2012

I ordered several items from here which took 2 and a half weeks to arrive and I'm still awaiting the rest of my order. I have NEVER had to wait this long for an order unless explicitly told otherwise. The website gives absolutely no information regarding shipping other than to state that orders are supposedly dispatched within 48 hours (I highly doubt this). You cannot even view the order on your account. Having sent customer service an email informing them of a lack of delivery, they promised… Read Full Review

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★☆☆☆☆

“very slow....”

Written on: 17/03/2012 by chamihs (1 review written)

I ordered some vitamins...their web site says they ship in 48 hrs, now 5 days im still waiting for my goods...comparing to other internet dealers its a shame how this company works...at amazon they let you know when they dispatch...with those people we have to open out mouth and wait thinking when its gonna come....terrible experience...they let you know after dispatch only if you buy more than two kilos...??? crazy company… Read Full Review

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★★★★★

“If I can't find shop with organic food always go H&B”

Written on: 09/11/2011 by Dorothea (4 reviews written)

And exactly how it works for me. If I can't find shop with organic food always go H&B. This is not cheap shop, but I don't have time to make research for Organic shops always go there and usually find what I need… Read Full Review

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★☆☆☆☆

“Holland & Barrett Online A Poor Shopping experience ”

Written on: 09/11/2011

I shop in Holland and Barrett Shops and registered my loyalty card. Some time after I received an email offering 30% off on-line shopping I made and on-line order on 17th October 2011 of sufficient cost to get free delivery. A week later I emailed to say that I had not had any communication from Holland and Barrett except for the confirmation to say that my order had been received. The order confirmation said that they expect to despatch within 48 hours and that I would receive and email to… Read Full Review

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Guest's Comment

Written on: 22/11/2011

I have the same problem. There are 3 weeks since I ordered, and I've not received my order yet. I sent them 6 e-mails without answers. I tried to call but they kept me in queue, so I gave up. I'll try to call to the same number that you called, hopefully somenone will help me to sent me my order. Have you received your order?
For me this problem looks like a scam. Shame on H&B!!

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Guest's Comment

Written on: 13/12/2011

I had the same problem I ordered on the 8th of November and did not receive it, so I rang the 08 number to be told they would send a replacement which I again did not receive. Then I rang asking for my money back which they said they would do.. two weeks later I still have not had my money back and have spent a fortune on the phone to them. Will never shop with them again!

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★★★★★

“Excellent Service got products within 2 days of ordering”

Written on: 31/08/2011 by soulcara (1 review written)

I have been very impressed with delivery and everything I ordered I got. Am not getting myself ready to begin taking the supplements and will hope to see an improvement in my well being over the winter months… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 29/08/2011 by nickel6 (1 review written)

I ordered some protein shakes and a drinks shaker bottle. The parcel arrived in good time, and all the items were there. The protein shakes were also good value as they were on special offer. The drinks shaker bottle was broken, and I couldn't open it to use it at all. I emailed customer service as per instructions on the website. A fe days later I received a reply saying the issue was being looked into. 8 days later still nothing had been done. I emailed again, and received no reply at… Read Full Review

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Nickel6's Response to nickel6's Review

Written on: 29/08/2011

Sorry, I meant I would NOT recommend ordering online from Holland and Barrett!

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★★★☆☆

“Terrible Customer Servise”

Written on: 03/08/2011 by zhiu (1 review written)

I purchased some natural cosmetic online from this shop, spent £60 for goods and yet when they delivered them body cream was missing and shower shampoo was nor one that I ordered and at the end of payment discount wasn't made (when I made an order where was a promotion buy one, get second for a half price). When I e-mailed them about the problems I received only automatic answer saying that they received my letter and they will get in touch with me soon, but they never did... I wrote maybe… Read Full Review

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★☆☆☆☆

“Ordered some vitamins from the online store at the...”

Written on: 25/04/2011

Ordered some vitamins from the online store at the beginning of March 2011 and waited for them to arrive. After a few weeks, I contacted them to see where they were and received no reply. After chasing it again a month after I had placed the order, I was told to wait a little longer.

By this point I was getting very frustrated and asked them to refund me as it was a long time after the original order was placed and a full month from the supposed despatch date. They told me to fill out a form… Read Full Review

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