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Written on: 29/08/2011 by nickel6 (1 review written)
I ordered some protein shakes and a drinks shaker bottle. The parcel arrived in good time, and all the items were there. The protein shakes were also good value as they were on special offer. The drinks shaker bottle was broken, and I couldn't open it to use it at all. I emailed customer service as per instructions on the website. A fe days later I received a reply saying the issue was being looked into. 8 days later still nothing had been done. I emailed again, and received no reply at… Read Full Review
Written on: 03/08/2011 by zhiu (1 review written)
I purchased some natural cosmetic online from this shop, spent £60 for goods and yet when they delivered them body cream was missing and shower shampoo was nor one that I ordered and at the end of payment discount wasn't made (when I made an order where was a promotion buy one, get second for a half price). When I e-mailed them about the problems I received only automatic answer saying that they received my letter and they will get in touch with me soon, but they never did... I wrote maybe… Read Full Review
Written on: 25/04/2011
Ordered some vitamins from the online store at the beginning of March 2011 and waited for them to arrive. After a few weeks, I contacted them to see where they were and received no reply. After chasing it again a month after I had placed the order, I was told to wait a little longer.
By this point I was getting very frustrated and asked them to refund me as it was a long time after the original order was placed and a full month from the supposed despatch date. They told me to fill out a form… Read Full Review
Written on: 23/11/2010
In 7 days I have received the shipment. As prices are much cheaper than in Spain. Buy here again.
… Read Full Review
Written on: 26/07/2010
I have been taking vitamins and supplements for a few years and have used Holland & Barrett locally and online. I recently decided to research prices, ingredients, reviews etc. I was completely converted to another supplier through H & B's pricing alone.. they are one of the most expensive suppliers around... I am now able to get my vitamins at a fraction of the cost I was paying and the service I receive is second to none. I was very dubious at first about sourcing a new supplier, there are… Read Full Review
Written on: 21/07/2010
Holland and Barratt online ordering/website
I ordered from Holland and Barratt's website for the first time recently and noted that they normally despatch within 48 hours (but to allow 10-14 days) I hoped for the former.. I received an order confirmation same day.. detailing my shipping address and billing address.. 11 days later I still havent had my order. On calling to find out where my order was I was told very casually that I hadnt built up a 'customer history' and so could not ship to a… Read Full Review
Written on: 21/06/2010
I ordered some goods on a Friday, payed £33, got free delivery, products are really cheap in comparison to other companies, in addition, these products were delivered on the Monday morning, how they processed this and had my items shipped so quickly is beyond me, just brilliant.
As for the products recieved, they are great, the vitamin E oil is fantastic, minor wrinkles appear reduced and the supplements have made me feel great, definately a thumbs up!!… Read Full Review
Written on: 14/06/2010 by Princessblogger (1 review written)
Holland + Barratt customer/internet service waste of time do yourself a favor and use any other company instead. The lack of communication and the fact their credit card facilities where down meant I received three emails telling me my card had been refused when in fact my card was fine. I rang the customer service twice the first time no one mentioned to me their difficulties instead I received more emails. The lady I spoke to today 14.06.10 wasn't very interested did half heartedly apologize… Read Full Review
Written on: 23/04/2010
I placed an online order with H&B just over a month ago and I am still waiting for it.
If you ever have any query regarding your oder do not bother with emailing them simply because they will never reply.
After speaking to them three times on the phone in the last week they finally managed to tell me that my order has been lost (it's like I didn't know that?!?!)
Anyway there is still hope they might deliver before my summer holidays in June :))… Read Full Review
Written on: 02/04/2010
Went to the Oxford Street shop today to stock up. Took my purchases to the till (total of £54) and was told that i would have to pay extra for a bag as i couldn't carry everything in my hands. This so called "green" charging for bags is a con = if they were really green they wouldn't have bags. I refused and walked the 5 minutes to Whole Foods in Piccadily and bought better quality products for £41 including a bag and the service and enviroment at Whole Foods is far superior to Holland &… Read Full Review
Written on: 19/11/2009
I have been shopping at my local Shrewsbury store for a long time, but 2 assistants who seem to be fairly recent just totally ignore customers queing at the counter (even if they are just stocking shelves) or act as though the customers are a huge inconvenience. The last time I visited, the assistant totally ignored me whilst serving , talking into her mobile the whole time, and just holding out her hand for the money without any acknowledgement whatsoever during the whole… Read Full Review
Written on: 12/08/2009
Don't be fooled by Holland and Barrett, nice looking website but don't deliver as promised. Product out of stock had to wait ages, should have been told this before ordering... Will be going elsewhere next time… Read Full Review
Written on: 20/07/2009 by fluffysoda (1 review written)
I bought Holland and Barrett own brand probiotic- acidophillus chewable tablets and have caused me with chronic cramps, bloating and wind. I tried to exchange them with alternative tablets and was completely blanked by the store. I will never go there again- vey poor quality controlled products… Read Full Review