Holland & Barrett Reviews

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★★☆☆☆
1.7 / 5
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Holland and Barrett

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★☆☆☆☆

“Unsubscribe”

Written on: 10/02/2014

Having had no Contact with this company we suddenly started to receive emails from them ,we have unsubscribed on three occasions and sent emails to them they have all been ignored now it's got really childish we receive them every day,we will never use this company in the future,it's a pity they do not read these reviews to see how unpopular they really are… Read Full Review

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★☆☆☆☆

“Order not received ”

Written on: 01/02/2014 by J200250 (1 review written)

Placed order on the 22/1/2014 only had receipt email, nothing yet. Think will have to start phoning. Any advice???… Read Full Review

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Vivvywin's Response to J200250's Review

Written on: 07/02/2014

I also ordered on 25th January but heard nothing. I emailed two days ago and received an automated response with a case number but still no action. In the past phoning has made a difference but you may have to wait a long time to be answered. I will give them until Monday then I will have to phone as I need the items I ordered!

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★☆☆☆☆

“Never received online order”

Written on: 24/01/2014

After waiting 12 days to receive an online order (their website says delivery should be within 4 working days), telephoning 3 times to find out the status of the order, and e-mailing, I finally cancelled the order (I hope). I do not recommend online shopping with Holland & Barrett. Customer Service is directed through a UK helpdesk - they can't see your order, tell you the status of its delivery or speak to anyone in the Ireland branches - all they do is e-mail someone in Ireland.... to no… Read Full Review

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★★★★★

“On time, fantastic service and free delivery!”

Written on: 23/01/2014

I was concerned about the delivery of my items as I had read the bad reviews on here after having already made my purchase but had a very good experience with Holland and Barrett. When I made the order I was informed that the items would be delivered within 4 working days and as I placed the order on a sunday I was expecting my items on or before Thursday. Being impatient and having not received any emails following my receipt to tell me my order had been processed or dispatched, I decided to… Read Full Review

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★☆☆☆☆

“WARNING: UNSAFE DELIVERY PRACTICE - AWFUL CUSTOMER...”

Written on: 03/01/2014

I AM SO DISGUSTED BY THE UNPROFESSIONAL DELIVERY SERVICE AND CUSTOMER SERVICE RESPONSE TO PARCEL THAT WAS LEFT OUTSIDE IN PUBLIC SPACE by COURIER WITH A CARD PUT THROUGH MY LETTER BOX EXCLAIMING PARCEL LEFT IN FRONT GARDEN BEHIND FLOWER POT. FIRST OF ALL THERE IS NO FRONT GARDEN! JUST PAVEMENT WITH RESIDENTS COMMUNAL DUSTBINS AND THE FRONT OF THE SHARED HOUSE IS IN FULL VIEW TO THE PUBLIC EYE!! NOW INSTEAD OF LEAVING IT WITH ONE OF MY NEIGHBOURS, IE IN A SAFE ATTENDED SPACE AND THEN LEAVING A… Read Full Review

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★☆☆☆☆

“Parcel lost, shop does not want to know”

Written on: 21/11/2013

I ordered quite a number of products over a month ago. One package arrived soon enough, but the other never showed up. I emailed the company several times with no reply. Then two weeks ago I received a claim number and a promise to investigate. Nothing since. Calling them is useless as they do not pick up the phone. I am in the process to have my bank cancel the complete payment. Hopefully that will get their attention… Read Full Review

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★★★☆☆

“Problem with Online Payment ”

Written on: 08/11/2013

I received an email about credit card rejection for the second time from H&B exactly one week after I received the first email. I called the H&B customer service immediately after I saw the email again. They said the order was shipped two days ago and that the payment went through. I had enough amount of money in my bank account all this time, I don't see a reason why there could be a problem. When I checked my payments, the payment to H&B was pending, which means there wasn't anything I or my… Read Full Review

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★☆☆☆☆

“Terrible company - AVOID!”

Written on: 04/11/2013 by Sentral (1 review written)

Ordered products which never arrived, customer service is non-existent. They do no reply to emails, had to get a refund through my bank (luckily paid with credit card). Do not give this atrocious company your business… Read Full Review

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★☆☆☆☆

“Poor quality, awful customer service”

Written on: 28/10/2013

Recently bought a pack of nuts from Holland and Barrett. Not only their products are overpriced, but also of a poor quality. As I was snacking on this bag of walnuts while watching tv, I noticed something strange but didnt pay attention. Almost the whole bag eaten, i realised that most of the walnuts had maggots in them. This is absolutely disgusting and unacceptable!!! When I emailed them about the problem, they took about a week to reply, and just gave me a complaint code and no answer and… Read Full Review

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★★☆☆☆

“Delays to pay and rubbish reward card”

Written on: 26/10/2013 by AltheManUK (2 reviews written)

Most of the time it takes ages to pay. The software on the tills they use seems very slow and cumbersome. Often, the person taking the money is also trying to push the crappy Holland and Barrett Reward Card, causing more delays if a customer agrees to be signed-up for one. I've had the Reward Card for ages and have never cashed in any points. It seems overly complicated. I have to remember to print-out a reward voucher I think, and take it into the shop? Never really sure what I'm… Read Full Review

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Rapidecho's Response to AltheManUK's Review

Written on: 05/11/2013

You need to wake up ./ Every company has a different scheme and just because you are unhappy doesn't means others aren't, they are for sure monitoring it.. Staff in most of the shops has to offer reward cards and unfortunately as most of the things are moving on-line ... who will be updating tills ? seriously .. I am sure you are one of those who shop on-line as well

You don't have to print the voucher if you have a smart phone just open your email and show it to them it will scan it or they just type it in. ...again all companies do data mining

If I start complaining about shop stuff I can go Asda to Harrods
I love comments like that completely useless !!
Lets just replace everyone with machines ... hope you you have a better luck with that

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Althemanuk's reply to Rapidecho's Comment

Written on: 05/11/2013

If they are monitoring it, then they need to change it. Clearly, H&B are monitoring comments like mine - hence your response.

Stop defending a crappy shop practice and a crappy reward card - instead change it!

I've put my H&B reward card where it belongs . . . . in the bin!

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★☆☆☆☆

“Terrible!”

Written on: 07/10/2013 by ROSIELisa (1 review written)

I have never experienced such inadequate customer service as Holland & Barrett. My parcel of goods never arrived even after several telephone calls so I rang to cancel. Im still waiting for a refund. I assumed they were a reputable business but im afraid they just dont give a damn! Do not order from them as this doesn't look like an isolated incident!… Read Full Review

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★☆☆☆☆

“Do not order online ! Rubbish service. ”

Written on: 02/10/2013 by dizzytart (1 review written)

Ordered on 12/9/13. Order did not arrive so rang customer service. Put phone down after being on hold for 25 mins with no answer! Rang following day & was told parcel had been returned damaged. They arranged to send me a replacement. But had not thought it necessary to inform me ! Took the initial payment quickly enough !!! Rang again today as it has been 8 days & no replacement. Was told it was posted yesterday & will be here by next Monday. Will NEVER order from them again. Shocking service… Read Full Review

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★☆☆☆☆

“do not order on line”

Written on: 25/09/2013

Ordered on line, two weeks later, no delivery! Emailed customer service 4 times and no reply. Rang them, was on hold for 10 mins. No explanation as to where my parcel is. They took the money out of my account fast enough!!!!!!!!… Read Full Review

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Rosielisa's Comment

Written on: 01/10/2013

I'm having the same problem. I placed my order online - 15/9/13. It's now 1 October. I rang to chase it up three times and was given excuses (damaged in transit, orders are behind etc) Even after speaking to the manager they cannot guarantee when my parcel will be delivered! I wont be ordering from them again!

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★☆☆☆☆

“Isn't such a service illegal?”

Written on: 20/09/2013 by muscella (1 review written)

I live in Italy and was delighted to find that Holland and Barrett are one of the few to deliver to this country. I received my parcel two days ago, only to find half the items missing - £50 worth. I've just written to them for the third time but have had no response. It's shocking for a company with such a big name to treat its customers in this way. Sadly, I saw these reviews too late or I would have thought twice about placing an order. Any advice about how to proceed? Is there anyone I… Read Full Review

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Valerienne's Response to muscella's Review

Written on: 22/10/2013

Hi, the same happened to me, i live in italy too. I Made orders from them before and everything went great, but not this time. I spend about 50£ and i just received the half of my parcel! I sent them so many e-mails with no reply. Did They sent you the rest of your order or give you a refund or you lost your money? I hope you will reply me.

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★☆☆☆☆

“Pharmd474”

Written on: 20/09/2013

Hello! fedcaec interesting fedcaec site! I'm really like it! Very, very fedcaec good!… Read Full Review

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★☆☆☆☆

“The worst ever”

Written on: 16/09/2013

It is the worst customer service I have ever experienced. I bought the sunflower oil online and 2 months later it was still not delivered. I sent 2 emails to the customer service and it took almost 2 weeks for a response but the problem has never been resolved. After 3 months of complaining, I am still waiting for a refund… Read Full Review

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★☆☆☆☆

“Rip offs”

Written on: 14/09/2013 by ma_health (1 review written)

I have used Holland & Barrett for over 10 years from time to time. I am absolutely disgusted that, due to greed (they have not given any reason), they keep on raising their prices. For example, I use to be able to buy "Maximum Antioxidant Selenium with A, C & E + Zinc" 30 caplets for around £4.50 only a few years ago. However, they now charge £7.99 for the same product. Manchurian Ginseng (500mg, 50 in a tub) was again under £5 for 50 but now £7.50. Ginseng complex again gone up massively… Read Full Review

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★☆☆☆☆

“Horrible ...”

Written on: 09/09/2013

I sometimes go to Holland and Barrett on Marylebone High Street in London just because they are close to where I live. The store is really shabby and dirty, not very hygienic. The last time I went there I noticed that the keyboards of their tills are completely black ... they have probably never been cleaned for about 20 years! Right next to this "amazing" sight, they have free samples of open food. I am absolutely amazed at the lack of hygiene! … Read Full Review

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Hhhhh12's Comment

Written on: 10/09/2013

Not much seems to have changed since the story came out in the standard.

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★☆☆☆☆

“delivery service is unbelievably atrocious!”

Written on: 21/08/2013

I need a cream to clear skin and I've never ordered anything from holland & barret, seeing that they're all about natural products, I thought I'll start purchasing their products. 3-5 working days they told me it would take. It has been 21 days and I haven't yet received my order. This service is despicable and after reading some of the other reviews, I told all my friends to never buy anything from them. Seriously, how can you expect to sell products to people if you can't keep track of your… Read Full Review

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★★★☆☆

“Piped music!”

Written on: 19/07/2013

Why have Holland & Barrett introduced piped music?! Impartial research shows that more people dislike it than like it. It is particularly unpleasant for people with health problems and for the elderly. It means that Holland & Barrett will have to increase their prices in order to pay the music licence fees. Shops, such as Waterstones, are gradually phasing it out. Lloyds Pharmacy got rid of it. Very few branches of Boots play it now. Why is Holland & Barrett taking this backward step?… Read Full Review

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Aberite's Comment

Written on: 26/08/2013

Shopfitdirect has recently done a survey showing that loud in-store music is one of the main factors driving customers out of high street shops. Perhaps Holland & Barrett should read this.

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