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Written on: 12/05/2011
I have taken 3 days off of work to sit in and wait for HDNL to deliver my item that was supposed to be guaranteed next day delivery.
Day one: They said they had no access to my property. Funny that royal mail and other couriers have never had a problem!
Day two: Driver says item was delivered to me personally. This is a total lie. I have been in all day and no one has come to the door. Nothing has been left with a neighbor and no signature has been obtained.
Miss selfridge customer services… Read Full Review
Written on: 30/03/2011
One month has passed and I am still awaiting a refund. I have contacted customer service who sent an automatic response with exactly the same as what was on the site. Did it not occur to them that I read the site before contacting them? I contacted them a 2nd time and they have yet again, sent me an automatic response. 4 weeks is absolutely disgraceful to await a refund. It gives the perception that the company is struggling with their accounts and consequently, they are making customers pay… Read Full Review
Written on: 03/05/2010
Bought a maxi dress 2 week ago from miss selfrige online shop. the dress was teared, the colour was not as shown online and the quality is poor(very thin textile). Returned by post the same day. After 1 week I enquired about the status of my refund and was told they can confirm they have refunded me, however, I never got the refund. 2 days later they told me they never got the item I returned. Are you playing trick on me? Never ever buy for miss selfrige!!!!!!!!!!!!!… Read Full Review
Written on: 08/02/2010
MISS SELFRIDGE HAS FAB CUSTOMER SERVICE DELIGHTFUL STAFF WELLDONE 10*****.
REALLY LOVE THERE JEWELLERY,AND CUTE CLOTHES ALSO THERE ARE ALWAYS GREAT OFFERS ON.
ALSO ORDERING ON THE INTERNET IS A BREEZE.
HAPPY STAFF AND A VERY HAPPY TIME I HAVE SHOPPING.
FAB FAB ,DEFO RECOMMEND ,KAZZY XX
… Read Full Review
Written on: 03/03/2009
I have ordered a product from Miss Selfridge on 23 jan and they could not delivered the product. On 16th Feb i cancel the order and asked them to refund the money. Until 03 March i am still awaiting for refund and product is still with courier.
I will never buy anything from Selfridge and any related company… Read Full Review
Written on: 13/01/2009
I placed an order, got a shipping notice and a charge to my credit card the next day but didn't receive the package within stated timeframe. Queried customer service and was told they don't ship to the States. Now waiting on a refund.
Shame, that. Cute clothes. Was looking forward to that pair of jeans and had contemplated purchasing several tops...
The low rating is based solely on my experience trying to order. As I have not received the product I am unable to rate on quality… Read Full Review
Written on: 14/02/2008 by vickyc83 (2 reviews written)
if you need something urgently ie. for Valentines Day do not order through Miss Selfridge or any Arcadia Group site they use HDNL to deliver their products who have a very poor reputation. It is not clear on the sites who they use I assumed was Royal Mail and placed an order for next day delivery only to be advised at lunchtime today that my order is delayed due to 'technical problems' at HDNL. Obviously its no good tomorrow and people choose next day for a reason. I'm sooo disappointed grrrr!… Read Full Review
Written on: 11/03/2007 by viking06 (52 reviews written)
I like the lay out of the site and the offers they have on certain items, it's a very good site and I would use it again!… Read Full Review
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