Written on: 08/01/2012
I ordered a dress from this website on 12/22/11. I knew I was taking a chance ordering from a UK site but I have ordered from ASOS before and they always showed me great customer service and must importantly my things got here to the US in time. Anyways, when I placed my order I was informed I would recieve my dress NO LATER than the 29th. I'm thinking great everything will work out... WRONG. I ended up checking the status of my order the 28th and the site informed me their warehouse was... (read more)
Written on: 28/11/2011 by Boroukee (1 review written)
Well I wanted to purchased a dress from Miss Selfridge Online and there seems to be a problem with my account. When I click confirm to pay, I am not redirected to paypal rather to the thank you tab. Yet the item is still in my bag, fine I think, some sort of technically problem I will contact the 'Customer Service Team' who will surely rectify..... Not a chance. I go to there contact us page and explain my situation and then nothing, so the next day I send another message and this time I... (read more)
Written on: 16/11/2011 by Venus-in-furs (1 review written)
Wow. Never have I been so utterly disgusted over such terrible customer service. Miss Selfridge should know better- being a huge high street store. I am never, ever going to buy from the again and my friends have been put off too. Bought a coat (online exclusive) over a month ago for a holiday I am going on to New York. Free delivery I thought.....excellent! Over a week went by and no sign of the coat. Checked online only to discover that apparently my coat had been delivered - left on my... (read more)
Written on: 18/10/2011
Placed my order and received confirmation of dispatch. Waited for a delivery several weeks to find out that it was OUT of STOCK!!!! After status "dispatched" -> it has been cancelled. Very very disappointed and disgusted. Waited for nothing. Ruined all my plans. (read more)
Written on: 10/08/2011
i ordered several item's & two weeks went by & still nothing no word from them at all. i soon recieve an email asking me to review the items i'd purchased! i hadn't been delivered anything so i phone immediately, & am put on hold for half an hour. disgusted by this & the fact that i had no goods i'm quite ansy when i finally get through to someone who was a complete & utter disgrace. she did not once apologise & couldn't tell me what had happened to my order. i then got cut off. i phone... (read more)
Written on: 30/07/2011
My online experience: Ordered and paid for on the 02/07/11 confirmation email sent the same day. Dispatch confirmation email sent on the 06/07/11. Estimated delivery to Australia from the UK 5-8 working days. Till this day I have not received my parcel. There are no current strikes or labor disruptions in the postal service for either countries, no weather disruptions nor is it a a public holiday. What could possibly be causing such a delay. No help from customer service at all except for... (read more)
Written on: 18/07/2011 by onlineshopaholic (1 review written)
After waiting over 2 months time, I still have not received the dress I ordered from them. After sending 3 emails to Customer Service, they have still not replied to my queries. I have never purchased from an online company with such poor service standards. I will never purchase from them again. (read more)
Written on: 12/05/2011
I have taken 3 days off of work to sit in and wait for HDNL to deliver my item that was supposed to be guaranteed next day delivery.
Day one: They said they had no access to my property. Funny that royal mail and other couriers have never had a problem!
Day two: Driver says item was delivered to me personally. This is a total lie. I have been in all day and no one has come to the door. Nothing has been left with a neighbor and no signature has been obtained.
Miss selfridge customer... (read more)
Written on: 30/03/2011
One month has passed and I am still awaiting a refund. I have contacted customer service who sent an automatic response with exactly the same as what was on the site. Did it not occur to them that I read the site before contacting them? I contacted them a 2nd time and they have yet again, sent me an automatic response. 4 weeks is absolutely disgraceful to await a refund. It gives the perception that the company is struggling with their accounts and consequently, they are making customers pay... (read more)
Written on: 03/05/2010
Bought a maxi dress 2 week ago from miss selfrige online shop. the dress was teared, the colour was not as shown online and the quality is poor(very thin textile). Returned by post the same day. After 1 week I enquired about the status of my refund and was told they can confirm they have refunded me, however, I never got the refund. 2 days later they told me they never got the item I returned. Are you playing trick on me? Never ever buy for miss selfrige!!!!!!!!!!!!! (read more)
Written on: 08/02/2010
MISS SELFRIDGE HAS FAB CUSTOMER SERVICE DELIGHTFUL STAFF WELLDONE 10*****.
REALLY LOVE THERE JEWELLERY,AND CUTE CLOTHES ALSO THERE ARE ALWAYS GREAT OFFERS ON.
ALSO ORDERING ON THE INTERNET IS A BREEZE.
HAPPY STAFF AND A VERY HAPPY TIME I HAVE SHOPPING.
FAB FAB ,DEFO RECOMMEND ,KAZZY XX
Written on: 03/03/2009
I have ordered a product from Miss Selfridge on 23 jan and they could not delivered the product. On 16th Feb i cancel the order and asked them to refund the money. Until 03 March i am still awaiting for refund and product is still with courier.
I will never buy anything from Selfridge and any related company. (read more)
Written on: 13/01/2009
I placed an order, got a shipping notice and a charge to my credit card the next day but didn't receive the package within stated timeframe. Queried customer service and was told they don't ship to the States. Now waiting on a refund.
Shame, that. Cute clothes. Was looking forward to that pair of jeans and had contemplated purchasing several tops...
The low rating is based solely on my experience trying to order. As I have not received the product I am unable to rate on quality. (read more)
Written on: 14/02/2008 by vickyc83 (2 reviews written)
if you need something urgently ie. for Valentines Day do not order through Miss Selfridge or any Arcadia Group site they use HDNL to deliver their products who have a very poor reputation. It is not clear on the sites who they use I assumed was Royal Mail and placed an order for next day delivery only to be advised at lunchtime today that my order is delayed due to 'technical problems' at HDNL. Obviously its no good tomorrow and people choose next day for a reason. I'm sooo disappointed grrrr! (read more)
Written on: 11/03/2007 by viking06 (52 reviews written)
I like the lay out of the site and the offers they have on certain items, it's a very good site and I would use it again! (read more)
As rated by real users
" Great Quality and Service " Read More
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