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Written on: 26/01/2013
Ordered a dress for a birthday present, paid for nominated deliver date and put delivery to my workplace, the delivery date came and went. When I checked the tracker it said that delivery had been attempted at 15.47, my workplace was open and I was still there. I contacted Customer Services by email (did not get a response) then managed to speak to someone two days after my nominated delivery date, he said that there was restricted access to the delivery address! I have no idea what that means… Read Full Review
Written on: 16/11/2012 by becsreviews (1 review written)
I'd made an order from MissSelfridge of 60 pounds, from London to Australia in order to get free shipping. I was told I was going to get the item on 13 November (Tuesday), but when it didn't come I decided to read reviews online of MissSelfridge, having it be my first time shopping on here. On this page, everyone was saying how bad it was and it's terrible customer service, and I began to get a little worried. However, the item came today (16th/Friday) and although it came three days late… Read Full Review
Written on: 14/11/2012
Everytime I order something through Miss Selfridge or Top Shop (so Arcadia Group) i have delivery problems. Every time my delivery has ben very late, once taking weeks to arrive. And i have had deliveries to 2 different areas of the country. Even when you do nominated day delivery, they can't make it happen. The customer service line is a joke being on hold ages before someone answers your call - don;t bother emailing them with queries as can take a week before you get any decent sort of… Read Full Review
Written on: 14/09/2012 by eugenewallace (1 review written)
My wife and I visited your Birkenhead branch today (Sept. 14) and spent £133. My wife did not appreciate the manageress saying she was too old to shop there along with other negative comments. My wife would require an apology before visiting that store again. Yours, Eugene Wallace… Read Full Review
Written on: 04/09/2012 by aerospace100 (1 review written)
After purchasing a gift in the Metro Centre Debenhams Miss Selfridge I was completely shocked at how the concession manager of Miss Selfridge spoke to her staff and another nearby customer. She was being loud, patronising and slightly aggressive. In fact she made one young girl cry. I tried to get her name but the name tag she was wearing was turned around. She was around 40-50 years of age and had one serious attitude problem. She deeply embarrassed her staff in front of potential… Read Full Review
Written on: 31/08/2012
There customer service was horrible, I phoned to make a complaint about an order I didnt receive and the first person heard the words I haven't recieved my order and suddenly his computer broke and I placed on hold for nearly an hour and I only got though to someone after I hung up and dialled again, this time I didn't tell them what it was about till they brought up my details on the computer but I still had no joy, they refused to give me a refund till they recieved the goods back but as I… Read Full Review
Written on: 19/07/2012 by NOTOK (1 review written)
dO NOT SHOP ON THIS WEBSITE. THEIR ORDERS TAKE 1 MONTH TO ARRIVE AND THEY NEVER RESPOND TO YOUR EMAILS. WHEN I SAY NEVER I MEAN NEVER. NOT ONE OUT OF 5 EMAILS WERE RESPONDED TO. THEY HAVE REAL BAD CUSTOMER SERVICE AND YOU CANT TRCK YOUR ORDER O IF IT GETS LOST, OH WELL… Read Full Review
Written on: 08/01/2012
I ordered a dress from this website on 12/22/11. I knew I was taking a chance ordering from a UK site but I have ordered from ASOS before and they always showed me great customer service and must importantly my things got here to the US in time. Anyways, when I placed my order I was informed I would recieve my dress NO LATER than the 29th. I'm thinking great everything will work out... WRONG. I ended up checking the status of my order the 28th and the site informed me their warehouse was still… Read Full Review
Written on: 28/11/2011 by Boroukee (2 reviews written)
Well I wanted to purchased a dress from Miss Selfridge Online and there seems to be a problem with my account. When I click confirm to pay, I am not redirected to paypal rather to the thank you tab. Yet the item is still in my bag, fine I think, some sort of technically problem I will contact the 'Customer Service Team' who will surely rectify..... Not a chance. I go to there contact us page and explain my situation and then nothing, so the next day I send another message and this time I… Read Full Review
Written on: 16/11/2011 by Venus-in-furs (1 review written)
Wow. Never have I been so utterly disgusted over such terrible customer service. Miss Selfridge should know better- being a huge high street store. I am never, ever going to buy from the again and my friends have been put off too. Bought a coat (online exclusive) over a month ago for a holiday I am going on to New York. Free delivery I thought.....excellent! Over a week went by and no sign of the coat. Checked online only to discover that apparently my coat had been delivered - left on my… Read Full Review
Written on: 18/10/2011
Placed my order and received confirmation of dispatch. Waited for a delivery several weeks to find out that it was OUT of STOCK!!!! After status "dispatched" -> it has been cancelled. Very very disappointed and disgusted. Waited for nothing. Ruined all my plans… Read Full Review
Written on: 10/08/2011
i ordered several item's & two weeks went by & still nothing no word from them at all. i soon recieve an email asking me to review the items i'd purchased! i hadn't been delivered anything so i phone immediately, & am put on hold for half an hour. disgusted by this & the fact that i had no goods i'm quite ansy when i finally get through to someone who was a complete & utter disgrace. she did not once apologise & couldn't tell me what had happened to my order. i then got cut off. i phone… Read Full Review
Written on: 30/07/2011
My online experience: Ordered and paid for on the 02/07/11 confirmation email sent the same day. Dispatch confirmation email sent on the 06/07/11. Estimated delivery to Australia from the UK 5-8 working days. Till this day I have not received my parcel. There are no current strikes or labor disruptions in the postal service for either countries, no weather disruptions nor is it a a public holiday. What could possibly be causing such a delay. No help from customer service at all except for the… Read Full Review
Written on: 18/07/2011 by onlineshopaholic (1 review written)
After waiting over 2 months time, I still have not received the dress I ordered from them. After sending 3 emails to Customer Service, they have still not replied to my queries. I have never purchased from an online company with such poor service standards. I will never purchase from them again… Read Full Review
Written on: 12/05/2011
I have taken 3 days off of work to sit in and wait for HDNL to deliver my item that was supposed to be guaranteed next day delivery.
Day one: They said they had no access to my property. Funny that royal mail and other couriers have never had a problem!
Day two: Driver says item was delivered to me personally. This is a total lie. I have been in all day and no one has come to the door. Nothing has been left with a neighbor and no signature has been obtained.
Miss selfridge customer services… Read Full Review
Written on: 30/03/2011
One month has passed and I am still awaiting a refund. I have contacted customer service who sent an automatic response with exactly the same as what was on the site. Did it not occur to them that I read the site before contacting them? I contacted them a 2nd time and they have yet again, sent me an automatic response. 4 weeks is absolutely disgraceful to await a refund. It gives the perception that the company is struggling with their accounts and consequently, they are making customers pay… Read Full Review
Written on: 03/05/2010
Bought a maxi dress 2 week ago from miss selfrige online shop. the dress was teared, the colour was not as shown online and the quality is poor(very thin textile). Returned by post the same day. After 1 week I enquired about the status of my refund and was told they can confirm they have refunded me, however, I never got the refund. 2 days later they told me they never got the item I returned. Are you playing trick on me? Never ever buy for miss selfrige!!!!!!!!!!!!!… Read Full Review
Written on: 08/02/2010
MISS SELFRIDGE HAS FAB CUSTOMER SERVICE DELIGHTFUL STAFF WELLDONE 10*****.
REALLY LOVE THERE JEWELLERY,AND CUTE CLOTHES ALSO THERE ARE ALWAYS GREAT OFFERS ON.
ALSO ORDERING ON THE INTERNET IS A BREEZE.
HAPPY STAFF AND A VERY HAPPY TIME I HAVE SHOPPING.
FAB FAB ,DEFO RECOMMEND ,KAZZY XX
… Read Full Review
Written on: 03/03/2009
I have ordered a product from Miss Selfridge on 23 jan and they could not delivered the product. On 16th Feb i cancel the order and asked them to refund the money. Until 03 March i am still awaiting for refund and product is still with courier.
I will never buy anything from Selfridge and any related company… Read Full Review
As rated by our community of reviewers
" Terrible Service " Read More
" My dress delivered on time " Read More
" I always purchase my goods in the Ludlow store. The staff are alwa... " Read More
Written by DodieJoJo
" AVOID " Read More
" Medium, mini, e box " Read More