River Island Reviews - www.riverisland.com

★★☆☆☆
1.7 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

''Find the latest clothing trends at River Island as well as the latest girls and boys clothes collection. Shop online at your favourite high street store.'' If you have shopped at River Island online share your experience by adding your review.
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★☆☆☆☆

“Ordered a top from the website, wore it once and...”

Written on: 05/05/2009 by Spendaholic (1 review written)

Ordered a top from the website, wore it once and washed it following manufacturers guidelines. The top ripped so I took it to my local store where the shop asisstant said it definitely wasnt a manufacturers fault and it must have been my washing machine! I asked for a contact number for head office and was given a card with their number on it.
I contacted consumer direct who told me I should have been given a pre paid envelope so that my top could be sent away to be examined for fault.
I… Read Full Review

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★★★★★

“Staff were very helpful. went to check sizes and...”

Written on: 03/05/2009

Staff were very helpful. went to check sizes and offered alternatives. However, managers were on shop floor moaning at staff infront of customers. River Island has very nice clothes and friendly atmosphere… Read Full Review

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★☆☆☆☆

“Well I ordered some clothes two weeks ago, for just...”

Written on: 05/04/2009 by asbestrossity (1 review written)

Well I ordered some clothes two weeks ago, for just over £130 quid. Paid extra for the 48hr delivery. Two days after I returned from work to find a delivery card from "The Home Delivery Network", stating that they had left my parcel at my back door (on a busy street, with a popular high school across the road). Having checked the back door and finding no parcel there, obviously I was a tad annoyed so immediately contacted the delivery company.

I was told directly that the delivery driver had… Read Full Review

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★★★★★

“After reading all of the bad reviews of River Island...”

Written on: 12/12/2008

After reading all of the bad reviews of River Island of how peoples items didn't turn up when ordering off their website i was scared to use it, however i ordered my party dress last sunday (7th December) and it came in 4 working days which is within the time they said it would.
The website is also very easy to use and it is well laid out… Read Full Review

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★★★☆☆

“River Island www.riverisland.com is the most awful...”

Written on: 28/05/2008

River Island www.riverisland.com is the most awful website regarding actually fully loading, took me an hour to access the checkout part of the site, delivery took days longer than i was told, could not track my order due to the website not working AGAIN and the store refuses to hold items for you to collect. Also, the website doesn't have a direct customer services number, you have to call a store for it. What kind of national company is this?… Read Full Review

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★★★★☆

“Great fitting and style clothes at River Island. Lots...”

Written on: 20/04/2008

Great fitting and style clothes at River Island. Lots of very nice and not too expensive clothes and lots of sales and opportunities to snap up a bargain! Handbangs are quite pricey though… Read Full Review

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★☆☆☆☆

“I placed an order 3 weeks ago, spent over £200 and...”

Written on: 28/03/2008 by emmabryce (1 review written)

I placed an order 3 weeks ago, spent over £200 and paid extra for 48hr delivery and guess what? Still no clothes! I am very disappointed after numerous phone calls to their customer service people and email after email. They resonded after a week stating the courier company delivered my parcels in my porch. I don't have a porch! No card was put through either so I either have neighbours as theives, a porch at the front I've been unaware of or maybe River Island's delivery system is poor. It's… Read Full Review

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☆☆☆☆☆

“Have been waiting 2 weeks for my clothes from River...”

Written on: 19/02/2008 by jessie2 (1 review written)

Have been waiting 2 weeks for my clothes from River Island online shopping and from reading the rest of the reviews I'm not to hopeful, have spent 150 and have nothing to show for it… Read Full Review

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★☆☆☆☆

“River Island is my favourite store of all time. ...”

Written on: 15/02/2008 by gellygal (1 review written)

River Island is my favourite store of all time. Expensive but their clothes are unique and majority of them are exquisitely pretty which you wouldn't find in any other store. However, as stated, the website is horrendous... avoid at all costs!… Read Full Review

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☆☆☆☆☆

“I ordered items from the River Island site on the 21st...”

Written on: 03/01/2008

I ordered items from the River Island site on the 21st of November, but I am still waiting!!! I haven't received an answer to my emails, and I don;t know how to get my money back!! I have emailed Trading Standards and I waiting to hear from them! I am currently 126 pounds out of pocket with nothing to show for it!!! If anyone can offer any advice, please leave me a comment… Read Full Review

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★★★★☆

“Overall i think the River Island site is reasonable.”

Written on: 17/12/2007

Overall i think the River Island site is reasonable… Read Full Review

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★★☆☆☆

“I bought pair of jeans from River Island which have a...”

Written on: 14/12/2007 by not register (1 review written)

I bought pair of jeans from River Island which have a problem and i took it back before I even wore them. The manager told me i have to wash the new jeans to get rid of that problem when i told him i do not want to wash the new jeans (which i do not think any body would like to do that) he kept me in the shop for 45 minutes and he said he made contact with the customer service and they said the same, I took the number and called customer service and they told me he never called them. They… Read Full Review

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☆☆☆☆☆

“River Island online ordering service is rubbish never...”

Written on: 07/12/2007 by aineh (2 reviews written)

River Island online ordering service is rubbish never buy any thing from them online as u will not recieve it!… Read Full Review

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☆☆☆☆☆

“I ordered boots online at river island three weeks...”

Written on: 07/12/2007 by aineh (2 reviews written)

I ordered boots online at river island three weeks ago. never do this as i not recieved the product and there is way to contact the online company,they have taken the money and i have no way of contacting them to find out where my boots are! it is a total joke and i will be letting everyone know this!… Read Full Review

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★☆☆☆☆

“I really like the style of clothes that they have but...”

Written on: 18/10/2007 by leah graham (1 review written)

I really like the style of clothes that they have but the sizes are terrible! and the website isn't good either!… Read Full Review

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☆☆☆☆☆

“I ordered two tops for Christmas parties on 25...”

Written on: 15/12/2006 by Linda307 (1 review written)

I ordered two tops for Christmas parties on 25 November. I am still waiting for this to be delivered. The first email back from them, they apologised for the delays and refunded my delivery charge. Another week passed and River Island said the Courier returned goods back to the depot and they didn't have a reason why. They were giving me a full refund. However, if I wanted to buy these goods, to go back and order them through the website. I would do that, as I like the tops very much, BUT my… Read Full Review

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