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Written on: 16/09/2009
It took 3 working days for the dress to be despatched from River Island(this was ordered on 7th Sept 09). The courier company mis-sorted it. Since this time I have made 8 phone calls, no one is getting back to me re this parcel. River island said they would call me back on two occasions and I have heard nothing............I am still waiting… Read Full Review
Written on: 28/08/2009 by jessica87 (22 reviews written)
I had nearly been put off from buying from this site, as a friend spent £200 on items that never actually left the warehouse, even though she'd got an email to say they'd been dispatched, and taken the money.
She eventually got a refund after 3 weeks.
I love a lot of the clothes from River Island so it would have been a shame to let that get in the way. The website was a bit of a nightmare to navigate, but I was happy with the delivery time and packaging. But looking at previous reviews… Read Full Review
Written on: 31/07/2009 by amberwood (8 reviews written)
Received unbelievably good service the first time I ordered-I'd seen a pair of shoes instore but they didn't have my size. Found them online, placed my order on a Saturday, selected Standard Delivery as Express seemed pricey especially as it wasn't a Next Day service. I couldn't belive it when they arrived on Monday! River Island had actually shipped them on a Sunday and Homr Delivery Network, although the were sent on a 48 hour service, delivered them the very next day! The shoes were well… Read Full Review
Written on: 15/07/2009
brilliant site, i find it easy to navigate through the site and find what i want and everything i have ever ordered from them has come on time, usually when i order normal delivery i get my things within 2-3 days, things are a bit expensive but i think if your shopping at river island you know things arent gonna be that cheap… Read Full Review
Written on: 11/07/2009 by lostgirl (1 review written)
Not happy - ordered 6 items from River Island - came to around £215 with next day delivery
then went on to my account to find they had cancelled one of the items as it wasnt in stock - NO EMAIL TO TELL ME THIS
THEN... to make matters worse they then charged my card again for the total without the item!!!!
Sent them an email and NO REPLY - bad customer service
Customer service not open on Saturdays - so now I have to wait till Monday to get my £215 back!!!!!
Ruined my weekend as I needed the… Read Full Review
Written on: 01/07/2009 by leila d (1 review written)
River Island have the worst serivise ever recieved still waiting after over 2 weeks for a pair of shoes i ordered to be delivered with in 48 hours
… Read Full Review
Written on: 06/06/2009 by x4sophiax (4 reviews written)
Love river island, I am a complete sucker for them, my wardrobe is full of clothes from there! I have ordered loads of times and not had any problems. There's only 1 thing that I don't like, and that is if you want express delivery it's £6.95, which is extortionate compared to other websites!… Read Full Review
Written on: 28/05/2009
nothing works, carnt even get on the River Island site… Read Full Review
Written on: 05/05/2009 by Spendaholic (1 review written)
Ordered a top from the website, wore it once and washed it following manufacturers guidelines. The top ripped so I took it to my local store where the shop asisstant said it definitely wasnt a manufacturers fault and it must have been my washing machine! I asked for a contact number for head office and was given a card with their number on it.
I contacted consumer direct who told me I should have been given a pre paid envelope so that my top could be sent away to be examined for fault.
I… Read Full Review
Written on: 03/05/2009
Staff were very helpful. went to check sizes and offered alternatives. However, managers were on shop floor moaning at staff infront of customers. River Island has very nice clothes and friendly atmosphere… Read Full Review
Written on: 05/04/2009 by asbestrossity (1 review written)
Well I ordered some clothes two weeks ago, for just over £130 quid. Paid extra for the 48hr delivery. Two days after I returned from work to find a delivery card from "The Home Delivery Network", stating that they had left my parcel at my back door (on a busy street, with a popular high school across the road). Having checked the back door and finding no parcel there, obviously I was a tad annoyed so immediately contacted the delivery company.
I was told directly that the delivery driver had… Read Full Review
Written on: 12/12/2008
After reading all of the bad reviews of River Island of how peoples items didn't turn up when ordering off their website i was scared to use it, however i ordered my party dress last sunday (7th December) and it came in 4 working days which is within the time they said it would.
The website is also very easy to use and it is well laid out… Read Full Review
Written on: 28/05/2008
River Island www.riverisland.com is the most awful website regarding actually fully loading, took me an hour to access the checkout part of the site, delivery took days longer than i was told, could not track my order due to the website not working AGAIN and the store refuses to hold items for you to collect. Also, the website doesn't have a direct customer services number, you have to call a store for it. What kind of national company is this?… Read Full Review
Written on: 20/04/2008
Great fitting and style clothes at River Island. Lots of very nice and not too expensive clothes and lots of sales and opportunities to snap up a bargain! Handbangs are quite pricey though… Read Full Review
Written on: 28/03/2008 by emmabryce (1 review written)
I placed an order 3 weeks ago, spent over £200 and paid extra for 48hr delivery and guess what? Still no clothes! I am very disappointed after numerous phone calls to their customer service people and email after email. They resonded after a week stating the courier company delivered my parcels in my porch. I don't have a porch! No card was put through either so I either have neighbours as theives, a porch at the front I've been unaware of or maybe River Island's delivery system is poor. It's… Read Full Review
Written on: 19/02/2008 by jessie2 (1 review written)
Have been waiting 2 weeks for my clothes from River Island online shopping and from reading the rest of the reviews I'm not to hopeful, have spent 150 and have nothing to show for it… Read Full Review
Written on: 15/02/2008 by gellygal (1 review written)
River Island is my favourite store of all time. Expensive but their clothes are unique and majority of them are exquisitely pretty which you wouldn't find in any other store. However, as stated, the website is horrendous... avoid at all costs!… Read Full Review
Written on: 03/01/2008
I ordered items from the River Island site on the 21st of November, but I am still waiting!!! I haven't received an answer to my emails, and I don;t know how to get my money back!! I have emailed Trading Standards and I waiting to hear from them! I am currently 126 pounds out of pocket with nothing to show for it!!! If anyone can offer any advice, please leave me a comment… Read Full Review
Written on: 17/12/2007
Overall i think the River Island site is reasonable… Read Full Review
As rated by our community of reviewers
" Very good " Read More
" Where is my order??? " Read More
" Didn't give a refund even when they were at fault " Read More
" Such appalling Customer Service " Read More
" First class service " Read More