River Island Reviews - www.riverisland.com

★★☆☆☆
1.7 / 5
24% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★☆☆☆

“FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS...”

Written on: 10/03/2010

FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS EXCEPT THEY USE A COURIER SERVICE AND IF YOU ARE NOT AT HOME THEY TAKE IT BACK THEY ARE TOO FAR AWAY TO COLLECT. WHAT WRONG WITH POST OFFICE AT LEAST ITS A FRIENDLY MORE ACCOMODATING DELIVERY. ITS A NIGHTMARE TRYING TO ARRANGE A SUITABLE TIME IN ORDER TO GET GOODS. WHY THE HELL DO THEY NOT HAVE A MORE SUITABLE AND CHEAPER SERVICE LIKE PLACING ORDER ONLINE OR IN STORE AND COLLECTING FROM STORE FREE OF CHARGE. WHICH IS THE IDEAL ANSWER. NEVER EVER… Read Full Review

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★☆☆☆☆

“The absolute WORST of the worst!! Shop very regularly...”

Written on: 23/02/2010

The absolute WORST of the worst!! Shop very regularly at river island stores and have never had a problem, customer service is fine, always willing to help. HOWEVER, ordered online for the first time recently and will NEVER order again. As I have wanted a belt for a while now that has never been available to buy in my local store, I decided to order online. However, as I think the postage charge is quite hefty, and refused to pay £3.95 to have just one belt delivered, I decided to order some… Read Full Review

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★☆☆☆☆

“Ordered 6 items, delivery 3 weeks late, then 2...”

Written on: 29/01/2010

Ordered 6 items, delivery 3 weeks late, then 2 attempted deliveries during the week I'd informed them I'd be out of town. Items no longer available (!?!?!), although paid for - they do not read emails, just send template responses. Shocking!… Read Full Review

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★☆☆☆☆

“i wanted to purchase something on riverisland web site...”

Written on: 10/01/2010

i wanted to purchase something on riverisland web site only to find out now the site is now updated by security which is fine but i was unable to buy nothing , at the moment there are good deals but i cannot buy the prducts it is a BIG let down because either the card that was sent out is not able to to be used on the SITE I AM NOT HAPPY… Read Full Review

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★☆☆☆☆

“The worst online shopping experience one could ever...”

Written on: 08/01/2010

The worst online shopping experience one could ever undertake, useless website, says items are in stock that arent, says they are ordered when they are not, then numerous auto generated responses from the order system and Customer services.
No actual human feedback to my complaints.
Your better off using someone like Next their so much slicker than this shower, I would say its like dealing with a business entirelly staffed by Remploy, but that would do Remploy staff a severe injustice, as… Read Full Review

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★☆☆☆☆

“Just shocking! Still waiting for delivery, no response...”

Written on: 30/12/2009

Just shocking! Still waiting for delivery, no response from customer services, seems that after they've taken the money, they have no knowledge of me as a customer… Read Full Review

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★★★★★

“i was impressed with the ease in which i could make my...”

Written on: 17/12/2009 by fatherabraham (1 review written)

i was impressed with the ease in which i could make my purchases on the riverisland web site. I was actually encouraged to buy more than I anticipated as the layout was very customer friendly. I purchased several menswear items such as trainers, shirt, coat and jeans and they all arrived very quickly and on time. I would recommend the website as it's much nicer than the stores and they had all my choices in stock - which was fantastic. A very good site in comparison to other retailers sites… Read Full Review

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★☆☆☆☆

“River Island fronts itself with an attractive, easy to...”

Written on: 18/11/2009

River Island fronts itself with an attractive, easy to navigate online site that means its easy to make regretable purchases.

Compared to the other major retail outlets River Island overprices its goods. What do we look for when we value an item? Personally if I am going to pay above the odds I'd expect quality and durability. The clothing fails misserably on both. Clothes perish after only a few wears/washes and given the price tag I find this particularly dissapointing… Read Full Review

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★☆☆☆☆

“It took 3 working days for the dress to be despatched...”

Written on: 16/09/2009

It took 3 working days for the dress to be despatched from River Island(this was ordered on 7th Sept 09). The courier company mis-sorted it. Since this time I have made 8 phone calls, no one is getting back to me re this parcel. River island said they would call me back on two occasions and I have heard nothing............I am still waiting… Read Full Review

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★★★★☆

“I had nearly been put off from buying from this site,...”

Written on: 28/08/2009 by jessica87 (22 reviews written)

I had nearly been put off from buying from this site, as a friend spent £200 on items that never actually left the warehouse, even though she'd got an email to say they'd been dispatched, and taken the money.
She eventually got a refund after 3 weeks.
I love a lot of the clothes from River Island so it would have been a shame to let that get in the way. The website was a bit of a nightmare to navigate, but I was happy with the delivery time and packaging. But looking at previous reviews… Read Full Review

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★★★★★

“Received unbelievably good service the first time I...”

Written on: 31/07/2009 by amberwood (8 reviews written)

Received unbelievably good service the first time I ordered-I'd seen a pair of shoes instore but they didn't have my size. Found them online, placed my order on a Saturday, selected Standard Delivery as Express seemed pricey especially as it wasn't a Next Day service. I couldn't belive it when they arrived on Monday! River Island had actually shipped them on a Sunday and Homr Delivery Network, although the were sent on a 48 hour service, delivered them the very next day! The shoes were well… Read Full Review

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★★★★★

“brilliant site, i find it easy to navigate through the...”

Written on: 15/07/2009

brilliant site, i find it easy to navigate through the site and find what i want and everything i have ever ordered from them has come on time, usually when i order normal delivery i get my things within 2-3 days, things are a bit expensive but i think if your shopping at river island you know things arent gonna be that cheap… Read Full Review

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★☆☆☆☆

“Not happy - ordered 6 items from River Island - came...”

Written on: 11/07/2009 by lostgirl (1 review written)

Not happy - ordered 6 items from River Island - came to around £215 with next day delivery
then went on to my account to find they had cancelled one of the items as it wasnt in stock - NO EMAIL TO TELL ME THIS
THEN... to make matters worse they then charged my card again for the total without the item!!!!

Sent them an email and NO REPLY - bad customer service

Customer service not open on Saturdays - so now I have to wait till Monday to get my £215 back!!!!!

Ruined my weekend as I needed the… Read Full Review

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★★★★★

“River Island has really nice clothes”

Written on: 07/07/2009

River Island has really nice clothes… Read Full Review

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☆☆☆☆☆

“River Island have the worst serivise ever recieved...”

Written on: 01/07/2009 by leila d (1 review written)

River Island have the worst serivise ever recieved still waiting after over 2 weeks for a pair of shoes i ordered to be delivered with in 48 hours
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★★★★★

“Love river island, I am a complete sucker for them, my...”

Written on: 06/06/2009 by x4sophiax (4 reviews written)

Love river island, I am a complete sucker for them, my wardrobe is full of clothes from there! I have ordered loads of times and not had any problems. There's only 1 thing that I don't like, and that is if you want express delivery it's £6.95, which is extortionate compared to other websites!… Read Full Review

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★☆☆☆☆

“nothing works, carnt even get on the River Island site”

Written on: 28/05/2009

nothing works, carnt even get on the River Island site… Read Full Review

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★☆☆☆☆

“Ordered a top from the website, wore it once and...”

Written on: 05/05/2009 by Spendaholic (1 review written)

Ordered a top from the website, wore it once and washed it following manufacturers guidelines. The top ripped so I took it to my local store where the shop asisstant said it definitely wasnt a manufacturers fault and it must have been my washing machine! I asked for a contact number for head office and was given a card with their number on it.
I contacted consumer direct who told me I should have been given a pre paid envelope so that my top could be sent away to be examined for fault.
I… Read Full Review

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★★★★★

“Staff were very helpful. went to check sizes and...”

Written on: 03/05/2009

Staff were very helpful. went to check sizes and offered alternatives. However, managers were on shop floor moaning at staff infront of customers. River Island has very nice clothes and friendly atmosphere… Read Full Review

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★☆☆☆☆

“Well I ordered some clothes two weeks ago, for just...”

Written on: 05/04/2009 by asbestrossity (1 review written)

Well I ordered some clothes two weeks ago, for just over £130 quid. Paid extra for the 48hr delivery. Two days after I returned from work to find a delivery card from "The Home Delivery Network", stating that they had left my parcel at my back door (on a busy street, with a popular high school across the road). Having checked the back door and finding no parcel there, obviously I was a tad annoyed so immediately contacted the delivery company.

I was told directly that the delivery driver had… Read Full Review

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