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Written on: 25/08/2010
Every time I go to the checkout to buy the product I want, other items that I haven't even looked at are added to my basket too, you can't remove them without emptying the whole of the basket, and then when you try and add the product you want, it adds more products. I don't want the other products, they add aren't even in my size. I'm happy to have sites recommend suitable matching items, but not to automatically add them to the basket! Bah :o(… Read Full Review
Written on: 11/08/2010
Tried so many times to order online with River island with never any success at checkout. Tried 2 weeks ago to order a dress for my daughter's 16th, every time I got to checkout, I was able to get so far only to be told transaction not authorised. Went back to start 15 times to be told the same thing. Decided to transfer money into my mums account so she could pick it up from a shop (I live in Australia), only to be told by bank that the amount of the order had been taken out of my account… Read Full Review
Written on: 20/07/2010
on line purchasing very poor. I wanted to treat my daughter for her birthday as she was going on a girly holiday.
tried over for 2 days to pay for my items but the check out part would not let me go any further, cr**. For what river island, its on line shopping the thing its a large part of shopping experience. It's very, poor, and as for the shopping assistants their not got a clue, and there no number so you can contact someone.
No sale no profit… Read Full Review
Written on: 15/07/2010
I love the Clothes and every month i buy some clothes but everytime i try to there is some kind of problem. initially the first thing that irritates me is that you look through the entire website clicking on add to basket the things that you like. Get to your basket to make your final decisions but you cant click on the items to see what they were or anything so i end up getting rid of most of it. Second thing is i have to unblock popups and it redoes the website so i have to redo all the… Read Full Review
Written on: 10/07/2010
I've tried several times to order items from River Island and have never been able to. Firstly, there is no manual way to enter your home address and the website did not recognise my postcode, therefore I had to have my items delivered to a friend's address. Or I would have, but when it came to processing my order I had entered my card info only to be told that my order could not be processed for whatever reason. This happened repeatedly, even when I tried a different card. Useless… Read Full Review
Written on: 02/07/2010
suits i couldnt order
i would give this 0 marks if i could.
such a Sh*t website, fu**ing flash cr*p,
looks like a phising website, (i reported it
any way tried about 20 times over a period of 2 weeks,
but had no luck going through the complete ordering process,
i had messages like , wrong card number, un-acceptable card, etc.
hlfx said its river islands end, (my bank were even on the phone with me on two attempts (my bank was checking the hlfx secure feature whilst i was doing the… Read Full Review
Written on: 07/06/2010
The absolute worse part of the whole river island online ordering is the delivery, they use the worst company imaginable, hdnl, you should read some of the views online regarding it, its always late, theres always some type of problem delivering, also some people are seying they go to the there shopping basket on there website and it wont let them buy anything after they click continue, the reason this is is because the bit that you have to enter your card details on is a pop up, so turn you… Read Full Review
Written on: 20/05/2010
I wanted to Order a top for my friend as a birthday present. so I picked the size ,went to the checkout, said it was processing order, but would not move from the processing order. It just would not process my order ,i hadnt put my card details in , was waiting to pay but it just would not go onto the next page. i tried a different item but kept on doing the same. so i gave up and went to topshop.Awful website… Read Full Review
Written on: 27/04/2010 by Shoppingasahobby (1 review written)
I bought a very flattering navy blazer, in a soft jersey material with nice nautical details on the buttons. I loved it, and thought the design was very well thought out and it all looked lovely. I was very upset shortly afterwards. The material bobbled after wearing if twice and the buttons fell off! Plus the material seems to attract all the static there is in London, including fluff and pet hairs. It hasn't been laundered or gone through any rough treatment, it is simply not made for anyone… Read Full Review
Written on: 10/03/2010
FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS EXCEPT THEY USE A COURIER SERVICE AND IF YOU ARE NOT AT HOME THEY TAKE IT BACK THEY ARE TOO FAR AWAY TO COLLECT. WHAT WRONG WITH POST OFFICE AT LEAST ITS A FRIENDLY MORE ACCOMODATING DELIVERY. ITS A NIGHTMARE TRYING TO ARRANGE A SUITABLE TIME IN ORDER TO GET GOODS. WHY THE HELL DO THEY NOT HAVE A MORE SUITABLE AND CHEAPER SERVICE LIKE PLACING ORDER ONLINE OR IN STORE AND COLLECTING FROM STORE FREE OF CHARGE. WHICH IS THE IDEAL ANSWER. NEVER EVER… Read Full Review
Written on: 23/02/2010
The absolute WORST of the worst!! Shop very regularly at river island stores and have never had a problem, customer service is fine, always willing to help. HOWEVER, ordered online for the first time recently and will NEVER order again. As I have wanted a belt for a while now that has never been available to buy in my local store, I decided to order online. However, as I think the postage charge is quite hefty, and refused to pay £3.95 to have just one belt delivered, I decided to order some… Read Full Review
Written on: 29/01/2010
Ordered 6 items, delivery 3 weeks late, then 2 attempted deliveries during the week I'd informed them I'd be out of town. Items no longer available (!?!?!), although paid for - they do not read emails, just send template responses. Shocking!… Read Full Review
Written on: 10/01/2010
i wanted to purchase something on riverisland web site only to find out now the site is now updated by security which is fine but i was unable to buy nothing , at the moment there are good deals but i cannot buy the prducts it is a BIG let down because either the card that was sent out is not able to to be used on the SITE I AM NOT HAPPY… Read Full Review
Written on: 08/01/2010
The worst online shopping experience one could ever undertake, useless website, says items are in stock that arent, says they are ordered when they are not, then numerous auto generated responses from the order system and Customer services.
No actual human feedback to my complaints.
Your better off using someone like Next their so much slicker than this shower, I would say its like dealing with a business entirelly staffed by Remploy, but that would do Remploy staff a severe injustice, as… Read Full Review
Written on: 30/12/2009
Just shocking! Still waiting for delivery, no response from customer services, seems that after they've taken the money, they have no knowledge of me as a customer… Read Full Review
Written on: 17/12/2009 by fatherabraham (1 review written)
i was impressed with the ease in which i could make my purchases on the riverisland web site. I was actually encouraged to buy more than I anticipated as the layout was very customer friendly. I purchased several menswear items such as trainers, shirt, coat and jeans and they all arrived very quickly and on time. I would recommend the website as it's much nicer than the stores and they had all my choices in stock - which was fantastic. A very good site in comparison to other retailers sites… Read Full Review
Written on: 18/11/2009
River Island fronts itself with an attractive, easy to navigate online site that means its easy to make regretable purchases.
Compared to the other major retail outlets River Island overprices its goods. What do we look for when we value an item? Personally if I am going to pay above the odds I'd expect quality and durability. The clothing fails misserably on both. Clothes perish after only a few wears/washes and given the price tag I find this particularly dissapointing… Read Full Review
Written on: 16/09/2009
It took 3 working days for the dress to be despatched from River Island(this was ordered on 7th Sept 09). The courier company mis-sorted it. Since this time I have made 8 phone calls, no one is getting back to me re this parcel. River island said they would call me back on two occasions and I have heard nothing............I am still waiting… Read Full Review
Written on: 28/08/2009 by jessica87 (22 reviews written)
I had nearly been put off from buying from this site, as a friend spent £200 on items that never actually left the warehouse, even though she'd got an email to say they'd been dispatched, and taken the money.
She eventually got a refund after 3 weeks.
I love a lot of the clothes from River Island so it would have been a shame to let that get in the way. The website was a bit of a nightmare to navigate, but I was happy with the delivery time and packaging. But looking at previous reviews… Read Full Review
Written on: 31/07/2009 by amberwood (8 reviews written)
Received unbelievably good service the first time I ordered-I'd seen a pair of shoes instore but they didn't have my size. Found them online, placed my order on a Saturday, selected Standard Delivery as Express seemed pricey especially as it wasn't a Next Day service. I couldn't belive it when they arrived on Monday! River Island had actually shipped them on a Sunday and Homr Delivery Network, although the were sent on a 48 hour service, delivered them the very next day! The shoes were well… Read Full Review
As rated by our community of reviewers
" Everything went very well with the transaction and service was very... " Read More
" Waterproof jacket " Read More
" Would certainly purchase once again! " Read More
Written by tammywhite
" Worst Service I Have Ever Received " Read More
" Very satisfied " Read More