River Island Reviews - www.riverisland.com

★★☆☆☆
1.7 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“Fast Delivery ”

Written on: 05/04/2012 by risingsun (3 reviews written)

I usually prefer buying clothes directly in the shop but have been so busy lately and just placed an order last Monday - three days later it arrived and didnt even pay anything for quicky delivery - with tracking number. Great packaging and good quality products. I'm overall very happy with my order and can only recommend River Island. You will not be dissapointed when buying online… Read Full Review

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★☆☆☆☆

“My delivery never came!”

Written on: 14/03/2012

I ordered clothes on a Wednesday and was told it would take 3-4 working days, which I figured was enough time as I was going out the following weekend. On Monday I received a text saying my package would be delivered between 07:00 and 13:00, when I wasn't in the house. I had given instructions on the website to leave the package in my back door, as it stays open and the second back door is locked. I arrived home on Monday to no package, no 'attempted delivery' slip in the post, nothing. I… Read Full Review

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★☆☆☆☆

“wrong product!”

Written on: 02/02/2012

i ordered a top in the sale that my sister had wanted for son long as a christmas gift, i understand everyone will have been ordering at this time of year so i didnt mind that i recieved the parcel two week after the new year even though the postage did say 3-4 days, not only was the products late but the top i ordered was not even in the parcel, an alterbitive had been sent that my sister hated, when i phoned customer services about this, they were very un-helpful and told me there was no tops… Read Full Review

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★★★☆☆

“Very Hit and Miss”

Written on: 15/12/2011 by RussellsTeapot (4 reviews written)

I started shopping online with River Island when they finally got rid of their Flash-only website; the new site is a definite improvement on its unusable predecessor. Unfortunately they still have no idea how to accurately describe an item online. Mens clothing is getting a little bit silly these days - you can dress fairly normally, but increasing numbers of men want to dress like a lady with skinny jeans, harem pants and silly low-cut tops. Unfortunately, River Island doesn't always let you… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 10/09/2011

I have orded a couple of iteams off river islands website and its a few days late and when iv went to track my order it says been delivered, but i havent received it so dont no what to do, in future i wont order anything else off the RIVER ISLAND website!!!!!!!!!… Read Full Review

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★☆☆☆☆

“appauling customer service in river island limerick....”

Written on: 17/05/2011

appauling customer service in river island limerick. not helpful. no catalogue available. could not care less about customers. with that lack of interest, i am not surprised the shop is not busy. cannot give review on goods or delivery because the manager and sales staff could not be bothered to help me source my request even though i requested they check out with their head office… Read Full Review

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★★☆☆☆

“ordered by standard delivery on the 24th April today...”

Written on: 04/05/2011

ordered by standard delivery on the 24th April today 4th May still not received items, very disappointed in stated 3 - 4 working days delivery, where you even get charged for £3.95. In future if I want something, I will either order from a different company or go in store directly. If you have to wait for over a week for delivery, you should not pay for the goods, very poor customer service, they should also change there delivery for upto 2 weeks. Hope that I will receive the goods soon… Read Full Review

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★★★☆☆

“I have used the River Island Website quite a few times...”

Written on: 18/01/2011

I have used the River Island Website quite a few times for ordering clothes as my local River Island is only small and does not stock a lot of the items that are shown on the website. I find the website easy to use but prefer the old style website, I found it much easier to look at clothes. The only draw back I find about there online store is that they do not offer free collection from store, which most other big high street stores offer so because of this I do shop elsewhere quite a lot as I… Read Full Review

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★★★★★

“Having read other reviews I wasn't sure, but needed...”

Written on: 21/12/2010 by Lauradmxx (1 review written)

Having read other reviews I wasn't sure, but needed these items and the extremely heavy snow meant I had trouble getting to town (and couldn't be bothered!!). So I ordered off River Island on-line on the 19th (Sunday) with standard delivery (£3.95) so was fully expecting to wait about a week for my items. At the same time I spent £5 delivery on Topshop.co.uk to ensure I received my items specifically on Tuesday 21st! HOWEVER, just two days later, i've recieved my items from River Island… Read Full Review

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★☆☆☆☆

“Unfortunately, because I used my office e-mail address...”

Written on: 13/12/2010

Unfortunately, because I used my office e-mail address I have been unable to track my order in spite of forwarding River Island's e-mail to my private e-mail. There should be a link on the actual site so one can easily track one's order. Customer services is only open during regular office hours so not always possible to call. The item is unavailable in-store so had to be ordered on-line but I will not be able to give it to my nephew for Christmas as I am due to leave for my holiday tomorrow… Read Full Review

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★☆☆☆☆

“Tried to order and was ready to move on to paying with...”

Written on: 10/12/2010

Tried to order and was ready to move on to paying with my debit card when a sign flashed up saying they were unable to deliver to my address. I thought maybe this was down to the recent bad weather. Our roads however are now clear. If that was the case surely they could have put a note on their "home" page to stop me wasting an hour of my valuable time just before Christmas! This would have been my first order but now I have read the other reviews, I won't be wasting my time there again… Read Full Review

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★★☆☆☆

“I love River Island the clothes are very stylish and...”

Written on: 18/10/2010

I love River Island the clothes are very stylish and the Jeans fit perfectly but.... The buttons fall off after a few days, materials bobble zips break, its rubbish. Also I recently bought a 'new in' cardigan £32.99 I loved it, so I bought it. 2 days later it was in the sale for £17.00. Very disappointed as I thought it wouldn't be in the sale for a long time, if at all as it was as I said 'new in' emailed River Island to complain, if they knew it was going in the sale 2 days later I find… Read Full Review

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★★★★★

“I have never had a problem with River Island, either...”

Written on: 29/09/2010

I have never had a problem with River Island, either living in the UK or in the Falkland Islands, the only thing i don't like is their new website, but i'm sure i can live with this as i love their clothes so much, and i have never found a better fitting pair of jeans before. When i wasn't near a River Island shop in the UK i ordered online, and it took a week to get to me but i don't complain, it always arrives in the end you just need to have patience!! from living in the Falklands i have… Read Full Review

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★☆☆☆☆

“I think the new riverisland site style is absoloutly...”

Written on: 07/09/2010

I think the new riverisland site style is absoloutly awful! I used to love the fact that its old site was easy to use and not too technical!
The new site puts me off buying anything..and this was my favourite online shop..
The only good thing to say is that you can clearly see the items as they rotate but other than that nothing positive to say at all. And yes what i bought was priced reasonable but nearly all the new stuff is wayyy to expensive for what they are..the top i got in the sale has… Read Full Review

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★☆☆☆☆

“Every time I go to the checkout to buy the product I...”

Written on: 25/08/2010

Every time I go to the checkout to buy the product I want, other items that I haven't even looked at are added to my basket too, you can't remove them without emptying the whole of the basket, and then when you try and add the product you want, it adds more products. I don't want the other products, they add aren't even in my size. I'm happy to have sites recommend suitable matching items, but not to automatically add them to the basket! Bah :o(… Read Full Review

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★☆☆☆☆

“Tried so many times to order online with River island...”

Written on: 11/08/2010

Tried so many times to order online with River island with never any success at checkout. Tried 2 weeks ago to order a dress for my daughter's 16th, every time I got to checkout, I was able to get so far only to be told transaction not authorised. Went back to start 15 times to be told the same thing. Decided to transfer money into my mums account so she could pick it up from a shop (I live in Australia), only to be told by bank that the amount of the order had been taken out of my account… Read Full Review

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★☆☆☆☆

“on line purchasing very poor. I wanted to treat my...”

Written on: 20/07/2010

on line purchasing very poor. I wanted to treat my daughter for her birthday as she was going on a girly holiday.

tried over for 2 days to pay for my items but the check out part would not let me go any further, cr**. For what river island, its on line shopping the thing its a large part of shopping experience. It's very, poor, and as for the shopping assistants their not got a clue, and there no number so you can contact someone.
No sale no profit… Read Full Review

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★★☆☆☆

“I love the Clothes and every month i buy some clothes...”

Written on: 15/07/2010

I love the Clothes and every month i buy some clothes but everytime i try to there is some kind of problem. initially the first thing that irritates me is that you look through the entire website clicking on add to basket the things that you like. Get to your basket to make your final decisions but you cant click on the items to see what they were or anything so i end up getting rid of most of it. Second thing is i have to unblock popups and it redoes the website so i have to redo all the… Read Full Review

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★☆☆☆☆

“I've tried several times to order items from River...”

Written on: 10/07/2010

I've tried several times to order items from River Island and have never been able to. Firstly, there is no manual way to enter your home address and the website did not recognise my postcode, therefore I had to have my items delivered to a friend's address. Or I would have, but when it came to processing my order I had entered my card info only to be told that my order could not be processed for whatever reason. This happened repeatedly, even when I tried a different card. Useless… Read Full Review

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★☆☆☆☆

“suits i couldnt order ”

Written on: 02/07/2010

suits i couldnt order

i would give this 0 marks if i could.

such a Sh*t website, fu**ing flash cr*p,
looks like a phising website, (i reported it

any way tried about 20 times over a period of 2 weeks,
but had no luck going through the complete ordering process,
i had messages like , wrong card number, un-acceptable card, etc.

hlfx said its river islands end, (my bank were even on the phone with me on two attempts (my bank was checking the hlfx secure feature whilst i was doing the… Read Full Review

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