River Island Reviews - www.riverisland.com

★★☆☆☆
1.7 / 5
25% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★☆☆

“I have used the River Island Website quite a few times...”

Written on: 18/01/2011

I have used the River Island Website quite a few times for ordering clothes as my local River Island is only small and does not stock a lot of the items that are shown on the website. I find the website easy to use but prefer the old style website, I found it much easier to look at clothes. The only draw back I find about there online store is that they do not offer free collection from store, which most other big high street stores offer so because of this I do shop elsewhere quite a lot as I… Read Full Review

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★★★★★

“Having read other reviews I wasn't sure, but needed...”

Written on: 21/12/2010 by Lauradmxx (1 review written)

Having read other reviews I wasn't sure, but needed these items and the extremely heavy snow meant I had trouble getting to town (and couldn't be bothered!!). So I ordered off River Island on-line on the 19th (Sunday) with standard delivery (£3.95) so was fully expecting to wait about a week for my items. At the same time I spent £5 delivery on Topshop.co.uk to ensure I received my items specifically on Tuesday 21st! HOWEVER, just two days later, i've recieved my items from River Island… Read Full Review

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★☆☆☆☆

“Unfortunately, because I used my office e-mail address...”

Written on: 13/12/2010

Unfortunately, because I used my office e-mail address I have been unable to track my order in spite of forwarding River Island's e-mail to my private e-mail. There should be a link on the actual site so one can easily track one's order. Customer services is only open during regular office hours so not always possible to call. The item is unavailable in-store so had to be ordered on-line but I will not be able to give it to my nephew for Christmas as I am due to leave for my holiday tomorrow… Read Full Review

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★☆☆☆☆

“Tried to order and was ready to move on to paying with...”

Written on: 10/12/2010

Tried to order and was ready to move on to paying with my debit card when a sign flashed up saying they were unable to deliver to my address. I thought maybe this was down to the recent bad weather. Our roads however are now clear. If that was the case surely they could have put a note on their "home" page to stop me wasting an hour of my valuable time just before Christmas! This would have been my first order but now I have read the other reviews, I won't be wasting my time there again… Read Full Review

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★★☆☆☆

“I love River Island the clothes are very stylish and...”

Written on: 18/10/2010

I love River Island the clothes are very stylish and the Jeans fit perfectly but.... The buttons fall off after a few days, materials bobble zips break, its rubbish. Also I recently bought a 'new in' cardigan £32.99 I loved it, so I bought it. 2 days later it was in the sale for £17.00. Very disappointed as I thought it wouldn't be in the sale for a long time, if at all as it was as I said 'new in' emailed River Island to complain, if they knew it was going in the sale 2 days later I find… Read Full Review

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★★★★★

“I have never had a problem with River Island, either...”

Written on: 29/09/2010

I have never had a problem with River Island, either living in the UK or in the Falkland Islands, the only thing i don't like is their new website, but i'm sure i can live with this as i love their clothes so much, and i have never found a better fitting pair of jeans before. When i wasn't near a River Island shop in the UK i ordered online, and it took a week to get to me but i don't complain, it always arrives in the end you just need to have patience!! from living in the Falklands i have… Read Full Review

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★☆☆☆☆

“I think the new riverisland site style is absoloutly...”

Written on: 07/09/2010

I think the new riverisland site style is absoloutly awful! I used to love the fact that its old site was easy to use and not too technical!
The new site puts me off buying anything..and this was my favourite online shop..
The only good thing to say is that you can clearly see the items as they rotate but other than that nothing positive to say at all. And yes what i bought was priced reasonable but nearly all the new stuff is wayyy to expensive for what they are..the top i got in the sale has… Read Full Review

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★☆☆☆☆

“Every time I go to the checkout to buy the product I...”

Written on: 25/08/2010

Every time I go to the checkout to buy the product I want, other items that I haven't even looked at are added to my basket too, you can't remove them without emptying the whole of the basket, and then when you try and add the product you want, it adds more products. I don't want the other products, they add aren't even in my size. I'm happy to have sites recommend suitable matching items, but not to automatically add them to the basket! Bah :o(… Read Full Review

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★☆☆☆☆

“Tried so many times to order online with River island...”

Written on: 11/08/2010

Tried so many times to order online with River island with never any success at checkout. Tried 2 weeks ago to order a dress for my daughter's 16th, every time I got to checkout, I was able to get so far only to be told transaction not authorised. Went back to start 15 times to be told the same thing. Decided to transfer money into my mums account so she could pick it up from a shop (I live in Australia), only to be told by bank that the amount of the order had been taken out of my account… Read Full Review

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★☆☆☆☆

“on line purchasing very poor. I wanted to treat my...”

Written on: 20/07/2010

on line purchasing very poor. I wanted to treat my daughter for her birthday as she was going on a girly holiday.

tried over for 2 days to pay for my items but the check out part would not let me go any further, cr**. For what river island, its on line shopping the thing its a large part of shopping experience. It's very, poor, and as for the shopping assistants their not got a clue, and there no number so you can contact someone.
No sale no profit… Read Full Review

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★★☆☆☆

“I love the Clothes and every month i buy some clothes...”

Written on: 15/07/2010

I love the Clothes and every month i buy some clothes but everytime i try to there is some kind of problem. initially the first thing that irritates me is that you look through the entire website clicking on add to basket the things that you like. Get to your basket to make your final decisions but you cant click on the items to see what they were or anything so i end up getting rid of most of it. Second thing is i have to unblock popups and it redoes the website so i have to redo all the… Read Full Review

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★☆☆☆☆

“I've tried several times to order items from River...”

Written on: 10/07/2010

I've tried several times to order items from River Island and have never been able to. Firstly, there is no manual way to enter your home address and the website did not recognise my postcode, therefore I had to have my items delivered to a friend's address. Or I would have, but when it came to processing my order I had entered my card info only to be told that my order could not be processed for whatever reason. This happened repeatedly, even when I tried a different card. Useless… Read Full Review

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★☆☆☆☆

“suits i couldnt order ”

Written on: 02/07/2010

suits i couldnt order

i would give this 0 marks if i could.

such a Sh*t website, fu**ing flash cr*p,
looks like a phising website, (i reported it

any way tried about 20 times over a period of 2 weeks,
but had no luck going through the complete ordering process,
i had messages like , wrong card number, un-acceptable card, etc.

hlfx said its river islands end, (my bank were even on the phone with me on two attempts (my bank was checking the hlfx secure feature whilst i was doing the… Read Full Review

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★☆☆☆☆

“The absolute worse part of the whole river island...”

Written on: 07/06/2010

The absolute worse part of the whole river island online ordering is the delivery, they use the worst company imaginable, hdnl, you should read some of the views online regarding it, its always late, theres always some type of problem delivering, also some people are seying they go to the there shopping basket on there website and it wont let them buy anything after they click continue, the reason this is is because the bit that you have to enter your card details on is a pop up, so turn you… Read Full Review

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★☆☆☆☆

“I wanted to Order a top for my friend as a birthday...”

Written on: 20/05/2010

I wanted to Order a top for my friend as a birthday present. so I picked the size ,went to the checkout, said it was processing order, but would not move from the processing order. It just would not process my order ,i hadnt put my card details in , was waiting to pay but it just would not go onto the next page. i tried a different item but kept on doing the same. so i gave up and went to topshop.Awful website… Read Full Review

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★☆☆☆☆

“I bought a very flattering navy blazer, in a soft...”

Written on: 27/04/2010 by Shoppingasahobby (1 review written)

I bought a very flattering navy blazer, in a soft jersey material with nice nautical details on the buttons. I loved it, and thought the design was very well thought out and it all looked lovely. I was very upset shortly afterwards. The material bobbled after wearing if twice and the buttons fell off! Plus the material seems to attract all the static there is in London, including fluff and pet hairs. It hasn't been laundered or gone through any rough treatment, it is simply not made for anyone… Read Full Review

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★★☆☆☆

“FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS...”

Written on: 10/03/2010

FIRST TIME ORDERED ONLINE AS NEED ITEMS FOR HOLS EXCEPT THEY USE A COURIER SERVICE AND IF YOU ARE NOT AT HOME THEY TAKE IT BACK THEY ARE TOO FAR AWAY TO COLLECT. WHAT WRONG WITH POST OFFICE AT LEAST ITS A FRIENDLY MORE ACCOMODATING DELIVERY. ITS A NIGHTMARE TRYING TO ARRANGE A SUITABLE TIME IN ORDER TO GET GOODS. WHY THE HELL DO THEY NOT HAVE A MORE SUITABLE AND CHEAPER SERVICE LIKE PLACING ORDER ONLINE OR IN STORE AND COLLECTING FROM STORE FREE OF CHARGE. WHICH IS THE IDEAL ANSWER. NEVER EVER… Read Full Review

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★☆☆☆☆

“The absolute WORST of the worst!! Shop very regularly...”

Written on: 23/02/2010

The absolute WORST of the worst!! Shop very regularly at river island stores and have never had a problem, customer service is fine, always willing to help. HOWEVER, ordered online for the first time recently and will NEVER order again. As I have wanted a belt for a while now that has never been available to buy in my local store, I decided to order online. However, as I think the postage charge is quite hefty, and refused to pay £3.95 to have just one belt delivered, I decided to order some… Read Full Review

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★☆☆☆☆

“Ordered 6 items, delivery 3 weeks late, then 2...”

Written on: 29/01/2010

Ordered 6 items, delivery 3 weeks late, then 2 attempted deliveries during the week I'd informed them I'd be out of town. Items no longer available (!?!?!), although paid for - they do not read emails, just send template responses. Shocking!… Read Full Review

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★☆☆☆☆

“i wanted to purchase something on riverisland web site...”

Written on: 10/01/2010

i wanted to purchase something on riverisland web site only to find out now the site is now updated by security which is fine but i was unable to buy nothing , at the moment there are good deals but i cannot buy the prducts it is a BIG let down because either the card that was sent out is not able to to be used on the SITE I AM NOT HAPPY… Read Full Review

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