Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
81% of users recommend this
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“Heart Internet is awesome”

Written on: 23/05/2013

Heart Internet are the best web hosts on the planet, end of… Read Full Review

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“I would recommend!”

Written on: 22/05/2013 by bstubbs (1 review written)

I have used several different hosting providers in the past but non as good as heart internet. They have a fast and helpful support team which has proven extremely helpful. I would (and already have) recommended them to many. They did up the annual cost recently but personally don't mind paying an extra few quid so that they can continue to deliver quality as long as that's all it is… Read Full Review

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“Reseller Options”

Written on: 22/05/2013

This solution is just what we where looking to help grow our IT Company, the services are quick and hassle free and the support is just as good. We need a solution to be as reliable and branded as possible and we have found it right here. it has been a painless process setting up and branding the account and with quick domain transfers we where up and running in no time. Hostpay looks fantastic and just the ticket. All we have to do now is set this up and we have our selves a great… Read Full Review

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“LOSS OF DATA- AFTER SERVER RESTART”

Written on: 17/05/2013

Hi, Has anyone else experienced complete data loss recently with Heart Internet. We were informed of a routine restart PERFORMED BY HEART INTERNET , which unfortunately resulted in both our main server and our backup server "Simply not restarting" I am no server technician but this seems like a much wider problem to effect two separate servers at the same time. Heart Internet handled this EXTREME ISSUE APPALLINGLY refusing to provide a contact number or SNR IT, and we were left at the mercy… Read Full Review

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“I've never looked back.”

Written on: 17/05/2013 by RGCreative (1 review written)

I used to have a reseller hosting account with another well known provider. Let's just say the only thing "fast" about their hosting service was the way my money disappeared paying for little extras for my clients. When I discovered Heart Internet it sounded too good to be true. For half my basic fee to the other host I could provide everything -in fact far more than I was already providing to my clients... and all the chargeable add-ons would be inclusive. I could save nearly £200 per… Read Full Review

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“Fast, helpful sevice”

Written on: 16/05/2013

The guys are really quick to reply and their response is always polite and comprehensive. Every time I've needed support I have been 100% satisfied. I would certainly recommend… Read Full Review

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“Great customer service”

Written on: 16/05/2013

The support is second to none. There are occasional glitches when my sites go offline for one reason or another (though this is probably the case with most hosts) - but these problems are always sorted out within a matter of minutes. Good value for money. I would definitely recommend Heart… Read Full Review

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“Phone contact please!”

Written on: 15/05/2013 by mmikesteph (1 review written)

this was a long 'ticket' with a question and answer session spreading over 2 days - it was to do with my email address and the fact that my mac email system wasn't accepting the details as supplied by yourselves -in the end, I solved the problem myself by going with POP (like my other emails) instead of the recommended IMAP - your rep tried very hard to figure out the problem but the to-ing and fro-ing was time-consuming and tedious - CHANGE TO PHONE CONTACT PLEASE!!! in answer to your… Read Full Review

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“Customer Support”

Written on: 15/05/2013

We recently had need to contact Heart Internet customer support to deal with an email server issue. The support given over 2 days of back and for messages was very quick, efficient and has helped resolve the problem. Staff evidently looked into the problem accurately and solved the matter helpfully and quickly, much appreciated at a busy time of year!… Read Full Review

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“Prompt service when something goes wrong”

Written on: 14/05/2013 by neenster03 (1 review written)

Heart has a very good support database, but when the answer can't be found in there, I've found that the customer support team are always very prompt and helpful in responding to any of the tickets that I open. Good to know there is a live, capable person on hand when you need one… Read Full Review

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“Excellent web hosting and service from Heart Internet”

Written on: 14/05/2013 by Pappous (1 review written)

I switched my web hosting to Heart about a year ago. During that time my site has been stable and, so far as I'm aware, downtime has been zero. I thought otherwise, briefly, a few days ago when I got a 'server error' message when trying to view the site. I contacted Heart via their support portal. Their maintenance schedule reported a problem with a server that had been resolved an hour previously. Thinking this was a problem with my server I submitted a support ticket. Almost immediately… Read Full Review

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“Fast, efficient and extremely helpful.”

Written on: 14/05/2013 by davidmilnes (1 review written)

I have found the sales and support team to be one of the best I have ever came across. Their teams in-depth knowledge is amazing and they are always there to help in a very fast and efficient manor. Price may be how some companies get business, excellent customer service is how you keep businesses. I'm keeping my business with the professionals at heart internet… Read Full Review

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“Brilliant Hosting Company”

Written on: 09/05/2013 by IanSpencer (1 review written)

Being a web design company, we have to host hundreds of websites and therefore need a host that is reliable, quality and has an excellent frontline customer service team. We have had a reseller account with Heart Internet for about 2 years now, and have always found them to not only be very reliable, but to also be very reactive to issues that do arise and have always massively helped us when we needed them to. They also offer a lot of excellent tools from a customer point of view, and… Read Full Review

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“Technical Support”

Written on: 05/05/2013 by alexandervolobuev (1 review written)

Hi! You have an excellent technical support platform, and your technicians seems to be genuine database center technicians (not third party outsourced overseas). This provides very short and precise answers to all technical questions I ever had any time 24/7 (even my time difference is +10 Hours from GMT and during my busy day [which is deep night at your end], I always get prompt answers!). A lot of other web hosting companies suffer due to lack of such great technical support, but you are… Read Full Review

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“Support simply rubbish”

Written on: 03/05/2013 by drejdrej (1 review written)

Maybe they're good for simple domain name related issue, such as add/delete a DNS record, ftp access which you can do yourself anyway.. but when there is a serious issue that you want them to deal with in timely manner, than forget it, they are simply clueless. … Read Full Review

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“Support Truly Rocks”

Written on: 02/05/2013 by andycheeseman (1 review written)

In my experience the customer service team at Heart always go above and beyond what I expect of them. It would be awesome if the reseller hosting front end could be integrated into a more usable form, rather than going through some backwards rails setup. But compared to the rest of the jokers out there, Heart is a sound company I'd be happy to recommend… Read Full Review

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“Best support team around”

Written on: 02/05/2013 by imagesgroup (1 review written)

We have had a reseller account with Heart Internet since March 2005. Since that time we have hosted hundreds of websites on our account. Not only was their reseller account the best priced at the time it was also the most fully featured. Over the years their hosting accounts have continued to stay up-to-date offering new features and supporting newer technologies and packages. The reason we are still with Heart are because of the excellent support they provide. I do not wish to phone a hosting… Read Full Review

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“Incredible reseller product for the price”

Written on: 02/05/2013 by Scarrott (6 reviews written)

We've been a reseller for Heart for 2 and a half years now and the service and product is fantastic for the price paid. The support is as good as i've ever known and very quick (we've raised 94 tickets to date and never waited more than 30mins for a response.) The product is very good indeed. The extend control panel for customers is simple, and the back end reseller admin panel and the Hostpay system are brilliant. It is very simple to manage customer accounts and most things are automated… Read Full Review

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“Just the ticket”

Written on: 02/05/2013 by bob2860 (3 reviews written)

Great company with second to none customer service. I have recommended them several times, including to good friends. … Read Full Review

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“Wordpress Installation Not Working ”

Written on: 01/05/2013 by mywebguru (1 review written)

Had a problem installing wordpress into one of my domains using the one click install. The support team had a look at the issue and informed me that I had a directory in the public html folder that was causing the problem. The support team offered to install it for me (without charge) and set up any sub directories that I may require. I took them up on their offer and was very happy with the result-- a clean wordpress install and my old site still intact. Hassle free and great support. What… Read Full Review

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