Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
586
80% of users recommend this
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“Best Reseller Hosting Out There”

Written on: 06/06/2013

Im a web designer with 83 clients that i host sites for and i must say that heart have been great i pay £50 a month and have unlimited everything on 83 package this pays for its self 10 times over and the service is pretty much faultless, Their is no phone support but providing your competent enough to explain the issue well i have sound my support tickets to be answered well and quickly and when faults have occurred they have always been fixed where possible, I moved from FastHost to heart… Read Full Review

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“Good service delivery, excellent customer support”

Written on: 06/06/2013 by maranjo (1 review written)

The range of services available to me as a reseller is excellent and I always find what I'm looking for. On the few occasions when I get technical problems - server response time is the usual one, but I have experienced a wide range of issues - the customer support response is second to none. I almost always get a first response within 20-30 minutes, and a fix shortly after if one is required. It is for this reason, added to value for money, that I prefer to stick with Heart Internet despite… Read Full Review

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“Great Service & Support”

Written on: 05/06/2013 by netcreater (1 review written)

The hosting service they provide is excellent value for money. The actual best for us is the customer service support, you submit a support ticket and they ALWAYS respond within the hour solving your problem. I would definitely recommend Heart Internet to all friends and family for all your hosting needs… Read Full Review

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“Great service”

Written on: 02/06/2013

Heart Internet offer us domain hosting services which are fast, effective and efficient. When we do have any issues their Technical Support is fast & friendly. I'd recommend Heart hosting wholeheartedly :)… Read Full Review

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“Rescued my sleepless night!”

Written on: 31/05/2013 by i4detail (1 review written)

I recently moved an ecommerce website from its previous host over to my reseller hosting at Heart Internet. But it didn't go smoothly - mainly because of the strange file structure of the website and the process was not the "drag and drop" I expected. After spending some hours struggling, instead of things becoming clearer, I seemed to be digging myself deeper into a hole. I turned to Heart Internet support to ask for their advice. They quickly pointed out the causes and were incredibly… Read Full Review

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“Reliable Host provider”

Written on: 30/05/2013 by Wingyip11 (1 review written)

Everyone are looking for pricing over service providing, well all I have to say is choose this one, not the cheapest and not the expensive - there service over cheapness cover it. One problem I have is ease of use to navigate domain out of this service - every is orientated to stay within Heart Internet but due to some circumstances (clients) want to go to another service and trying to do that on Heart Internet 7 out of 10 times I have to contact them to for instruction to do that... Sometimes… Read Full Review

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“Support when it matters”

Written on: 28/05/2013 by alan.n (1 review written)

Heart Internet were recommended to us by an IT company. Since joining them with a Reseller Account we have had first class service on every aspect from initially setting up the account through help and advice with sub domain and script installation to calls for support. However, having just launched a new site earlier in the month that we were actively promoting for feedback, down-time and database connection issues suddenly became a concern that escalated last week to a serious problem for… Read Full Review

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“Friendly and value”

Written on: 25/05/2013

Heart internet is good, off late there were some server related issues but its part of the game. Overall happy with the service… Read Full Review

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“very slow support response”

Written on: 24/05/2013

The servers themselves are good & sales department are very responsive, if with a tendency to over promise, eg Stating a server will set up in 3 hours & it taking about 27 hours. However critical technical support issues are often left unsolved for hours with little or no communication. Errors reoccur with no apology or explanation, requests for this information go unanswered. Even when we submit tickets stating that a previously reported problem has re-occurred we receive the same standard… Read Full Review

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“Fantastic Customer Service!”

Written on: 24/05/2013 by sedcokreep (1 review written)

I've used HeartInternet now for about 5 years and I've never once been disappointed or let down by them. 99% of the time their servers are online and working perfectly. When I have had problems with websites or even in need some extra knowledge or a helping hand, they have always been there to assist. Their customer service levels are over and above the call of duty in most cases; friendly, informative and most importantly, helpful. HeartInternet systems are intuitive and constantly updating… Read Full Review

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“Heart Internet is awesome”

Written on: 23/05/2013

Heart Internet are the best web hosts on the planet, end of… Read Full Review

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“I would recommend!”

Written on: 22/05/2013 by bstubbs (1 review written)

I have used several different hosting providers in the past but non as good as heart internet. They have a fast and helpful support team which has proven extremely helpful. I would (and already have) recommended them to many. They did up the annual cost recently but personally don't mind paying an extra few quid so that they can continue to deliver quality as long as that's all it is… Read Full Review

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“Reseller Options”

Written on: 22/05/2013

This solution is just what we where looking to help grow our IT Company, the services are quick and hassle free and the support is just as good. We need a solution to be as reliable and branded as possible and we have found it right here. it has been a painless process setting up and branding the account and with quick domain transfers we where up and running in no time. Hostpay looks fantastic and just the ticket. All we have to do now is set this up and we have our selves a great… Read Full Review

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“LOSS OF DATA- AFTER SERVER RESTART”

Written on: 17/05/2013

Hi, Has anyone else experienced complete data loss recently with Heart Internet. We were informed of a routine restart PERFORMED BY HEART INTERNET , which unfortunately resulted in both our main server and our backup server "Simply not restarting" I am no server technician but this seems like a much wider problem to effect two separate servers at the same time. Heart Internet handled this EXTREME ISSUE APPALLINGLY refusing to provide a contact number or SNR IT, and we were left at the mercy… Read Full Review

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“I've never looked back.”

Written on: 17/05/2013 by RGCreative (1 review written)

I used to have a reseller hosting account with another well known provider. Let's just say the only thing "fast" about their hosting service was the way my money disappeared paying for little extras for my clients. When I discovered Heart Internet it sounded too good to be true. For half my basic fee to the other host I could provide everything -in fact far more than I was already providing to my clients... and all the chargeable add-ons would be inclusive. I could save nearly £200 per… Read Full Review

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“Fast, helpful sevice”

Written on: 16/05/2013

The guys are really quick to reply and their response is always polite and comprehensive. Every time I've needed support I have been 100% satisfied. I would certainly recommend… Read Full Review

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“Great customer service”

Written on: 16/05/2013

The support is second to none. There are occasional glitches when my sites go offline for one reason or another (though this is probably the case with most hosts) - but these problems are always sorted out within a matter of minutes. Good value for money. I would definitely recommend Heart… Read Full Review

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“Phone contact please!”

Written on: 15/05/2013 by mmikesteph (1 review written)

this was a long 'ticket' with a question and answer session spreading over 2 days - it was to do with my email address and the fact that my mac email system wasn't accepting the details as supplied by yourselves -in the end, I solved the problem myself by going with POP (like my other emails) instead of the recommended IMAP - your rep tried very hard to figure out the problem but the to-ing and fro-ing was time-consuming and tedious - CHANGE TO PHONE CONTACT PLEASE!!! in answer to your… Read Full Review

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“Customer Support”

Written on: 15/05/2013

We recently had need to contact Heart Internet customer support to deal with an email server issue. The support given over 2 days of back and for messages was very quick, efficient and has helped resolve the problem. Staff evidently looked into the problem accurately and solved the matter helpfully and quickly, much appreciated at a busy time of year!… Read Full Review

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“Prompt service when something goes wrong”

Written on: 14/05/2013 by neenster03 (1 review written)

Heart has a very good support database, but when the answer can't be found in there, I've found that the customer support team are always very prompt and helpful in responding to any of the tickets that I open. Good to know there is a live, capable person on hand when you need one… Read Full Review

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