Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
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“Good support for Common Issues, but some uptime issues”

Written on: 25/06/2013

My main problem with the company is that they don't make public reports of server uptime available (shared web hosting) - so they're not as accountable as they should be. Many of us don't visit our own or our clients' websites regularly throughout the day, and so many of Hearts customers will be carrying on regardless unaware that their website/s could have been suffering big downtime problems, or slow response times. I had one website that had to be moved to 3 different Heart servers in the… Read Full Review

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“Always a fast, helpful response”

Written on: 25/06/2013 by Pete_Murray (1 review written)

My main reason for using Heart is their customer support. Everything is done via support tickets rather than the phone (which at first I had my doubts about) but this actually makes for a faster response time (usually around 20 mins) and it is easier to get the point across via a ticket system with detailed advice and screenshots. Also, its good to be talking to guys who seem to really know their stuff rather than call centre people with set responses. Highly recommend in a very competitive… Read Full Review

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“Slow Site, often goes down”

Written on: 22/06/2013

The title says is all. I had an account with Webfusion - no problems at all - but they forced me to move to Heart, I've had lots of connection problems since. I am trying to find a suitable replacement… Read Full Review

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“loss of service”

Written on: 21/06/2013 by yiangos (1 review written)

I was receiving complaints from customers stating they could not respond to my business domain. Test messages I made showed the service was dead! Although I was very happy with the response with your Agent, he could not explain why my service had been disconnected. But I noticed that I had not received any messages since your service set up my system some months/weeks ago (see previous exchanges), which is frustrating as it appears I had paid for a service I was not receiving. Furthermore, it… Read Full Review

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“Reliable business website hosting ”

Written on: 19/06/2013 by EdKings (2 reviews written)

I transferred to Heart about 6 years back and have throughout that time come to know that what ever the hosting requirements my clients need Heart has the resource to help. Their reseller program suits my business perfectly as it allows me to be able to offer my clients a simple to use client site control panel that requires no technical skills at all and is extremely intuitive. Very occasionally there have been the odd hiccup ( it happens ). The difference with Heart is their support people… Read Full Review

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“Needs better Explanation”

Written on: 17/06/2013 by georgej1951 (1 review written)

Hello I signed up for McAfee Secure PCI was told that my home pro server was not the one .Changed to VPS then tried to get McAFee Secure and PCI lot or Vulnerabilities coming up. spoke to a agent said that I would give him admin rights that went OK. Then was told that I would need to pay Heart to get my site fixed not managed. Then I was told I f I wanted a site to Achieve my goals. I would need to spend another £350.00 + Vat to get this. As I am not a Web PC man, Can be a Daunting Task… Read Full Review

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“Simple Fast Effective”

Written on: 14/06/2013

Solid servers, solid support. When there is an issue they are fast to fix. Even if the problem is not theirs, they investigate and come back with helpful ideas, tips and tricks. The actual servers themselves are solid and can take a real pounding. I have a site on a shared server that gets around 80,000 visits a month and there isn't a glitch or performance issue. Sound solution… Read Full Review

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“Great Customer Service”

Written on: 14/06/2013 by turnerst999 (1 review written)

I switched to Heart Internet recently as my #1 source for Domain names as I had domains with multiple suppliers. Some of the suppliers were going out of business so I wanted to consolidate with a provider that are going to be around for some time. The customer service response times and quality of answers has been just what I needed. Sometimes I have found that I've had to state my problem in a different way to help the support person understand, however this is not a major problem. Overall… Read Full Review

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“Almost faultless”

Written on: 13/06/2013 by barringer (1 review written)

Heart Internet have been fantastic. I took over my late Father's business which included all his clients websites being on Heart. I've been with them over 3 years now and I have to say, the speed of response, the un-patonising help, the up-time, the information they supply, the ongoing improvements they make, are all excellent and not to be faulted. I suppose the only criticism I would make is that some of the interfaces seem dated and sometimes it seems that processes are a bit convoluted… Read Full Review

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“Could not have been better”

Written on: 11/06/2013 by langtoncourt (1 review written)

I had problems with my business email in that I could receive but not send mail. I contacted Heart through their support system and very quickly received confirmation that someone was on the case. Because of my very limited computer knowledge he had to send instructions on numerous occassions and in the simplest of terms before we were able to clear the fault. My lack of knowledge must have been a cause of frustration for him as much as it was to myself but his replies were always helpful and… Read Full Review

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“You have tried the rest now try the best”

Written on: 11/06/2013

I have a small web design company and I wanted to get into selling domain names and hosting, after looking around and asking lots of questions I found Heart internet where the only ones that gave me the right answers: They helped me set up and no question was to much for them, Even the silly ones: Their Support is second to none always respond very quick and help you until you are satisfied. They have even helped me with non hosting problems. All in All a GREAT SERVICE... Many Thanks… Read Full Review

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“Low price and good customer service”

Written on: 07/06/2013

Good value for money hosting and if you need help their support team are always available to help solve problem 24 hours a day… Read Full Review

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“Best Reseller Hosting Out There”

Written on: 06/06/2013

Im a web designer with 83 clients that i host sites for and i must say that heart have been great i pay £50 a month and have unlimited everything on 83 package this pays for its self 10 times over and the service is pretty much faultless, Their is no phone support but providing your competent enough to explain the issue well i have sound my support tickets to be answered well and quickly and when faults have occurred they have always been fixed where possible, I moved from FastHost to heart… Read Full Review

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“Good service delivery, excellent customer support”

Written on: 06/06/2013 by maranjo (1 review written)

The range of services available to me as a reseller is excellent and I always find what I'm looking for. On the few occasions when I get technical problems - server response time is the usual one, but I have experienced a wide range of issues - the customer support response is second to none. I almost always get a first response within 20-30 minutes, and a fix shortly after if one is required. It is for this reason, added to value for money, that I prefer to stick with Heart Internet despite… Read Full Review

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“Great Service & Support”

Written on: 05/06/2013 by netcreater (1 review written)

The hosting service they provide is excellent value for money. The actual best for us is the customer service support, you submit a support ticket and they ALWAYS respond within the hour solving your problem. I would definitely recommend Heart Internet to all friends and family for all your hosting needs… Read Full Review

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“Great service”

Written on: 02/06/2013

Heart Internet offer us domain hosting services which are fast, effective and efficient. When we do have any issues their Technical Support is fast & friendly. I'd recommend Heart hosting wholeheartedly :)… Read Full Review

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“Rescued my sleepless night!”

Written on: 31/05/2013 by i4detail (1 review written)

I recently moved an ecommerce website from its previous host over to my reseller hosting at Heart Internet. But it didn't go smoothly - mainly because of the strange file structure of the website and the process was not the "drag and drop" I expected. After spending some hours struggling, instead of things becoming clearer, I seemed to be digging myself deeper into a hole. I turned to Heart Internet support to ask for their advice. They quickly pointed out the causes and were incredibly… Read Full Review

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“Reliable Host provider”

Written on: 30/05/2013 by Wingyip11 (1 review written)

Everyone are looking for pricing over service providing, well all I have to say is choose this one, not the cheapest and not the expensive - there service over cheapness cover it. One problem I have is ease of use to navigate domain out of this service - every is orientated to stay within Heart Internet but due to some circumstances (clients) want to go to another service and trying to do that on Heart Internet 7 out of 10 times I have to contact them to for instruction to do that... Sometimes… Read Full Review

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“Support when it matters”

Written on: 28/05/2013 by alan.n (1 review written)

Heart Internet were recommended to us by an IT company. Since joining them with a Reseller Account we have had first class service on every aspect from initially setting up the account through help and advice with sub domain and script installation to calls for support. However, having just launched a new site earlier in the month that we were actively promoting for feedback, down-time and database connection issues suddenly became a concern that escalated last week to a serious problem for… Read Full Review

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“Friendly and value”

Written on: 25/05/2013

Heart internet is good, off late there were some server related issues but its part of the game. Overall happy with the service… Read Full Review

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