Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
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“Cheapest prices and the best customer service there is”

Written on: by TheAllPowerful (2 reviews written)

I've experimented with a few different hosting companies over the years, and none have come close to being as good as Heart Internet. They have very reasonable prices, rock solid security and customer service agents who know exactly what they're talking about and fix your problems as quickly as possible. I can't recommend them highly enough!… Read Full Review

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Ken978's Response to TheAllPowerful's Review

Written on:

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“VPS Technical Support”

Written on: by swim-with-me (1 review written)

Our VPS server package does not come with support as standard and would greatly benefit with possibly an add on of a paid support contract dedicated to these type of servers. This would have been a great option to have available at the time of purchase reducing the amount of goodwill support. Support staff will always try and help where possible and response to all of our technical support issues with Heart Internet have been responded to on average within 30 minutes of logging. The majority… Read Full Review

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Ken978's Response to swim-with-me's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Superb Customer Service - Fast & Reliable”

Written on:

I have been a customer of Heart Internet for about 5 years now having signed up for a reseller account. I very rarely have any issues, but when I do need support, the Heart Internet support team is second to none. They are so fast and reliable, they are able to answer my support queries within 10-15mins. Which is outstanding. Support teams of other hosting providers that I've used have taken hours, even days to respond. Which is frustrating when you need a quick answer. I would highly… Read Full Review

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Ken978's Comment

Written on:

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Simply The Best Hosting Provider!”

Written on: by Suzisunflowers (2 reviews written)

I joined Heart back in 2005, over the years, I have had issues that needed resolving, I have found their support team to be, not only helpful, but fun to deal with. I rate their products highly and have recently decided to migrate to a dedicated server with Heart. I found the salesman to be very helpful and understanding in helping me choose the right solution. I cannot fault this company. To end a support ticket with 'Have a great day', I can thanks to Heart!… Read Full Review

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Ken978's Response to Suzisunflowers's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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Suzisunflowers's reply to Ken978's Comment

Written on:

if you have normal hosting or reseller, the support really is top notch and super speedy!

never have my support tickets been ignored and I have been with them since 2005.

i have never experienced not being able to login to my admin area either, try another sweet ticket.

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“Nothing Less than Great Customer Service ”

Written on: by RayJohnstone (1 review written)

When I decided that I needed a website, I knew I could handle the design aspect reasonably well myself. However I am a computer dinosaur with zero IT skills, so the thought of getting it working properly 'up there in cyberspace' filled me with trepidation. But I needn't have worried. The Customer Service Team held my hand and led me through the process step by step. They were always thoroughly understanding of my needs and quite happy to explain everything in all the necessary detail - but in… Read Full Review

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Ken978's Response to RayJohnstone's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“4 days not resolving a FTP issue”

Written on: by Filmpow (1 review written)

They keep replying that they will get back to us. We have been down for 4 days. Www.filmpow.com … Read Full Review

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Ds3Sport's Response to Filmpow's Review

Written on:

You didn't mention what the actual FTP problem was? I am having a nightmare with their shared hosting ftp recently. Big problems uploading and downloading files yet it's fine on my VPS.

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Ken978's Response to Filmpow's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Excellent Customer Service”

Written on: by steveomi (1 review written)

I'm not sure Heart Internet's support could be any quicker in responding and they always have the answer right away. They are polite and often go above and beyond to get everything done for you… Read Full Review

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Ken978's Response to steveomi's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“THE BEST SUPPORT AND SERVICE BY FAR”

Written on:

I can not speak more highly of Heart Internet. I have been with them for approx. 10 months, not had too many issues but when I have they have replied extremely quickly resolving any problems I have had. Excellent level of support not only from 9am to 5pm. Would definitely recommend them… Read Full Review

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Ken978's Comment

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“They are good, but going downhill since HostEurope...”

Written on: by nevsie (3 reviews written)

I Have been a pretty long term customer of Heart Internet, and used their reseller options quite extensively. Being fair to Heart i do find it probably the best reseller currently out there. Good support, occasionally great, good feature set and it does not cost the earth either. If you are hosting static sites - i.e. no database or no heavy scripting, then these servers are wonderful. However, since the buyout i strongly get the feeling that they have tried to squeeze more out of the… Read Full Review

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Ds3Sport's Response to nevsie's Review

Written on:

Although Heart Internet don't "officially" offer support on the VPS/Hybrid/Dedicated servers I have found them always willing to help when I have had a problem. I do have both a shared reseller account and a Hybrid and have been with them since 2004 so that may have something to do with it.

As you mentioned though, there does seem to have been a noticeable impact on performance since the buyout and I have been having big issues with FTP to the shared server since then.

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Ken978's Response to nevsie's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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Petesmithuk's Response to nevsie's Review

Written on:

Agreed. Terrible customer service.

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“Best By Far for Reliability”

Written on: by sbrownphoto (1 review written)

From first time purchase to migration of accounts from my reseller to own account, the service from purchase through technical support was flawless and without fault. Having used through a reseller for 2 years, and now on my own account, I must say there has not been any downtime, or problems whatsoever, and for that level of service at such a low cost, it truly is unbelievable. Heart Internet is full of features, bandwidth, and scripts for helping even the newbies to website design and… Read Full Review

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Ken978's Response to sbrownphoto's Review

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Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Good products, good services, great support.”

Written on:

With anything in business it's when things go wrong that you need the best service. With Heart the support is second to none and more than backs up their good range of products. I host many sites here for a modest monthly fee - and have done for years. Wouldn't go anywhere else… Read Full Review

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“Reliable Hosting with really great UK support. ”

Written on:

We've had a few negative experiences with hosting providers before and so we really did our homework before choosing Heart Internet. I'm glad we made the decision to move to them as they have proved to be very reliable and very responsive to any queries that we've had. I only wish I'd found them earlier!… Read Full Review

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“VPS Hosting with Highly Efficient Support for UK Business”

Written on: by Dazoosh (1 review written)

I have been with Heart Internet for nearly a year now, opting for one of their VPS hosting packages having needed to move one of my growing commerce sites from a shared package with another host due to the growth of my business. The transition to Heart Internet was easy and fast, aided by their customer support team who provided clear, easy to follow instructions, meaning my sites was moved and up and running without any delays, straight away I could see the difference in stability and speed… Read Full Review

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“First rate support”

Written on: by arcray (5 reviews written)

I rarely have issues, but when I do need help from support the response times are excellent. At one time I was paying an absolute fortune to rackspace for their so called fanatical support, but to be honest, for £5000 less per year I am getting a response time from Heart that is almost as good! Long may this continue as I now have over 200 sites with Heart. … Read Full Review

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“Fast Responce Always”

Written on: by CWSme (1 review written)

In my some 11 years of using Heart Internet they have not failed me in terms of providing me with response to my support ticket and they have dealt with me in a very professional manner. I found the staff at Heart Internet to be very well equipped with solutions and are very relented in their field of expertise. This is just a note to say thank you for being there. Your tech support team is awesome… Read Full Review

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“Superb Web Hosting”

Written on: by Hcapewell (1 review written)

I have a reseller account with Heartinternet.co.uk and have been with them for a few years now. In all the time i have been with them i have never had a site go down or had any issues with email either. There support team is second to none and always answers support tickets within 10 minutes. One example is yesterday i had a problem with the coding on a web site and even though coding is not in there remit, they looked into it for me and within 10 minutes they had found the problem and fixed it… Read Full Review

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“Atrocious Technical Support”

Written on: by minnie33 (1 review written)

If I could give zero stars I would. Heart's ticketing system is not fit for purpose. The only people at this company who answer a phone is sales but for those already a customer you'll be in for long, frustrating waits where problems sometimes take days to resolve. They say responses should come after five minutes but last night I had wait times of 17 mins, 35 mins, 24 mins, 41 mins, 40 mins and 14 mins with multiple staff dealing with problems and no-one taking ownership of anything. And all… Read Full Review

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Ds3Sport's Response to minnie33's Review

Written on:

You didn't mention what the problem was that you were having? It may have some bearing on your experience?

I have been with Heart Internet since they started and whilst they are not perfect I have never had reason to complain about their customer support. If I put in a ticket I normally don't have to wait more than a few minutes for an answer, depending on the issue of course. Also they often give me support on things that have nothing to do with them.

I'm not doubting your reasons for complaint by the way. It could well have been you were treated atrociously but it has to be put into context and you didn't give that context when you wrote your review.

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Trickyshot's Response to minnie33's Review

Written on:

Sorry about the hassle you are having or did have...if you want superb support and no messing about at all I would highly recommend 5quidhost... no support monkeys guaranteed and they'll help you migrate too and give awesome advice.
I had my sites hosted by another company called Pay as you Host who have the weekends off - thats useless for a start and then gave support if they were 'in the mood'.

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“Great reselling service & helpful support”

Written on: by dominiccushnan (1 review written)

Heart has been fantastic for me. With small clients without the big budgets their uptime is great for a such a great value of service. The Reseller Account is amazing. The customer support have always been helpful and will try their very best to help you. Something I have not had with other hosting companies at this price range. Highly recommend the reseller account to web companies… Read Full Review

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“Superb Technical Support”

Written on:

A client asked me to amend the SRV record to the public DNS, something I have never done before. To avoid making a mistake I asked Tech Support for advice. Within 30 minutes I received a reply reading: "I hope you do not mind but I have just added this SRV Record to your DNS zone file in your Heart account for you." Don't mind? I was delighted. What superb service. … Read Full Review

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“Reliable, Tolerant and Professional”

Written on:

Being UK based, I was surprised at the speed of response even in the early hours, when I usually work. No matter the issue they are resolved promptly and without taking offence at my sometimes agitated communications. Generally, the majority of any contact with staff support is more to do with my own shortcomings or misunderstandings rather than any fault at heart. I may get cheaper overseas, but that is of little importance when a clients has issues and I look foolish as i cannot contact… Read Full Review

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