Heart Internet www.heartinternet.uk Reviews

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“Heart Internet are blatant spammers & offer terrible...”

Written on: 21/03/2014 by MacKinnonxu5 (1 review written)

Heart Internet add customers to their spam lists and do not allow you to unsubscribe. It says in the footer of some of their spam: "To be removed from this newsletter, update your subscription preferences in your control panel." However, I have already unsubscribed from ALL emails countless times. I have checked repeatedly and it states in my account that I am unsubscribed from all emails from Heart Internet. Yet they keep spamming me. I have emailed them over 20 times, but the spam… Read Full Review

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“Disconnection Roll-Over Charges”

Written on: 21/02/2014

In October 2013 I informed Heart Internet that I wanted to transfer the web-hosting and domain name to a new hosting company. However, Heart Internet claimed that I did not cancel correctly on their ticketing system, which I beleive I did. Consequently, Heart charged me for another year's web hosting and refused to refund any of it despite highlighting their mistake within three weeks of renewal. Heart ensure this practice because they do not send you an invoice so that you can complain… Read Full Review

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Petesmithuk's Comment

Written on: 21/03/2014

Agreed. Heart Internet are terrible.

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Can't provide a basic service”

Written on: 09/02/2014 by slyman63 (1 review written)

Was fine with Heart for a while but then emails started to go missing. After a long help ticket conversation they eventually admitted that their spam filter was not forwarding my emails. Nothing they can do about it. No apology. Oh and they lied on the customer support, said their email filter had changed, then denied it. Customer service agents unable to answer the questions being asked… Read Full Review

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Noheartwebhosting's Response to slyman63's Review

Written on: 21/02/2014

Interesting that you said they lied. They rolled-over my contract after I disconnected by charging my credit card. Then told me that they hadn't received my letter of complaint sent to their Director and still kept the full 1 years fee, despite long tickets explaining I didn't believe I was at fault and a recorded delivery letter. I was with them for 7 years! Their service is poor, but when you try to leave them they take your money anyway. I hope people read this stuff and steer well clear of Heart Internet, because its always the customers fault and misfortune!

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Ken978's Response to slyman63's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Awful web hosting. Waste of money.”

Written on: 02/02/2014

Awful web hosting. Waste of money… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Very fast VPS”

Written on: 29/01/2014 by appdeveloper (1 review written)

Normally don't do reviews, but we have a VPS with heart, and it is solid, we had many problems with a cheaper local hosting company, but paid a bit extra and got a great service. Its fast, reliable and suits a small business/startup from our perspective. Also the remote clients stay hooked in and don't drop out too often, and FTP is solid as well has our automations routines. We host our domain and email elsewhere but it was not hard to integrate everything, 2 days tops. Trust me, pay a… Read Full Review

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Ken978's Response to appdeveloper's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“First class Sales Support from Mike Wain!”

Written on: 15/01/2014 by isheldon79 (1 review written)

I live abroad and just ordered a second VPS on my account. The order process was halted due to a security review and they wanted me to call the UK to verify my order. I started a live chat (so as not to incur expensive international calls) and the advisor was able to help me out and process my order very efficiently. Thanks! :-)… Read Full Review

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Ken978's Response to isheldon79's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Took money they hadn't earned and refused to give it back”

Written on: 12/12/2013 by commiepinkocivvie (3 reviews written)

The package that Heart internet delivers is quite comprehensive and their support when I had problems was fine. However when I came to cancel my annual subscription then all clarity and ease of use disappears. It is no easy task to figure out how to cancel the web hosting package, even though it is very simple to not re-new the domain name. I was left in the position of not having a website (domain name) but having a web hosting service for a non-existent website. By the time I finally figured… Read Full Review

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Ken978's Response to commiepinkocivvie's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Reviewing Heart Internet”

Written on: 13/10/2013

I'm very new - and got into a muddle over the installation of Wordpress - support through online query tickets worked really promptly and accurately (like, within an hour). Excellent service… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“E-mail / Web Hosting”

Written on: 08/10/2013 by KP-Comms-Ltd (1 review written)

Great service, prompt and speedy replies, resolved issues quickly and efficiently :)… Read Full Review

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Ken978's Response to KP-Comms-Ltd's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Very quick to contact us, excellent help with our...”

Written on: 20/09/2013

Very quick to contact us, excellent help with our qustions. Resolved the problem quickly. Thank you… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“ i am with heartinternet since 2007 100% i am...”

Written on: 18/09/2013 by qpali (1 review written)

i am with heartinternet since 2007 100% i am satisfaction, they offer php.ini setting customization, i can config my own php environment … Read Full Review

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Ken978's Response to qpali's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Cheapest prices and the best customer service there is”

Written on: 13/09/2013 by TheAllPowerful (2 reviews written)

I've experimented with a few different hosting companies over the years, and none have come close to being as good as Heart Internet. They have very reasonable prices, rock solid security and customer service agents who know exactly what they're talking about and fix your problems as quickly as possible. I can't recommend them highly enough!… Read Full Review

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Ken978's Response to TheAllPowerful's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“VPS Technical Support”

Written on: 12/09/2013 by swim-with-me (1 review written)

Our VPS server package does not come with support as standard and would greatly benefit with possibly an add on of a paid support contract dedicated to these type of servers. This would have been a great option to have available at the time of purchase reducing the amount of goodwill support. Support staff will always try and help where possible and response to all of our technical support issues with Heart Internet have been responded to on average within 30 minutes of logging. The majority… Read Full Review

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Ken978's Response to swim-with-me's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Superb Customer Service - Fast & Reliable”

Written on: 05/09/2013

I have been a customer of Heart Internet for about 5 years now having signed up for a reseller account. I very rarely have any issues, but when I do need support, the Heart Internet support team is second to none. They are so fast and reliable, they are able to answer my support queries within 10-15mins. Which is outstanding. Support teams of other hosting providers that I've used have taken hours, even days to respond. Which is frustrating when you need a quick answer. I would highly… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Simply The Best Hosting Provider!”

Written on: 04/09/2013 by Suzisunflowers (2 reviews written)

I joined Heart back in 2005, over the years, I have had issues that needed resolving, I have found their support team to be, not only helpful, but fun to deal with. I rate their products highly and have recently decided to migrate to a dedicated server with Heart. I found the salesman to be very helpful and understanding in helping me choose the right solution. I cannot fault this company. To end a support ticket with 'Have a great day', I can thanks to Heart!… Read Full Review

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Ken978's Response to Suzisunflowers's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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Suzisunflowers's reply to Ken978's Comment

Written on: 21/03/2014

if you have normal hosting or reseller, the support really is top notch and super speedy!

never have my support tickets been ignored and I have been with them since 2005.

i have never experienced not being able to login to my admin area either, try another sweet ticket.

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“Nothing Less than Great Customer Service ”

Written on: 27/08/2013 by RayJohnstone (1 review written)

When I decided that I needed a website, I knew I could handle the design aspect reasonably well myself. However I am a computer dinosaur with zero IT skills, so the thought of getting it working properly 'up there in cyberspace' filled me with trepidation. But I needn't have worried. The Customer Service Team held my hand and led me through the process step by step. They were always thoroughly understanding of my needs and quite happy to explain everything in all the necessary detail - but in… Read Full Review

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Ken978's Response to RayJohnstone's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“4 days not resolving a FTP issue”

Written on: 26/08/2013 by Filmpow (1 review written)

They keep replying that they will get back to us. We have been down for 4 days. Www.filmpow.com … Read Full Review

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Ds3Sport's Response to Filmpow's Review

Written on: 21/09/2013

You didn't mention what the actual FTP problem was? I am having a nightmare with their shared hosting ftp recently. Big problems uploading and downloading files yet it's fine on my VPS.

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Ken978's Response to Filmpow's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Excellent Customer Service”

Written on: 19/08/2013 by steveomi (1 review written)

I'm not sure Heart Internet's support could be any quicker in responding and they always have the answer right away. They are polite and often go above and beyond to get everything done for you… Read Full Review

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Ken978's Response to steveomi's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“THE BEST SUPPORT AND SERVICE BY FAR”

Written on: 15/08/2013

I can not speak more highly of Heart Internet. I have been with them for approx. 10 months, not had too many issues but when I have they have replied extremely quickly resolving any problems I have had. Excellent level of support not only from 9am to 5pm. Would definitely recommend them… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“They are good, but going downhill since HostEurope...”

Written on: 08/08/2013 by nevsie (2 reviews written)

I Have been a pretty long term customer of Heart Internet, and used their reseller options quite extensively. Being fair to Heart i do find it probably the best reseller currently out there. Good support, occasionally great, good feature set and it does not cost the earth either. If you are hosting static sites - i.e. no database or no heavy scripting, then these servers are wonderful. However, since the buyout i strongly get the feeling that they have tried to squeeze more out of the… Read Full Review

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Ds3Sport's Response to nevsie's Review

Written on: 21/09/2013

Although Heart Internet don't "officially" offer support on the VPS/Hybrid/Dedicated servers I have found them always willing to help when I have had a problem. I do have both a shared reseller account and a Hybrid and have been with them since 2004 so that may have something to do with it.

As you mentioned though, there does seem to have been a noticeable impact on performance since the buyout and I have been having big issues with FTP to the shared server since then.

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Ken978's Response to nevsie's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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Petesmithuk's Response to nevsie's Review

Written on: 21/03/2014

Agreed. Terrible customer service.

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