Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
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“Sooo Impressed and I didn't even know about You!!”

Written on: 15/04/2014 by bundels (1 review written)

Having been used to only dealing with Us Hosting sites, I was pleasantly surprised to find a Uk based company that excels in customer service, they took away the pain of a domain transfer and helped me to complete it. Also the speed with which they responded to every single ticket was incredible, even over the weekend. I had been considering taking my domain to another hosting company as I already have an account there, then when I started to deal with HeartInternet I realised I wish it was the… Read Full Review

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“Excellent products and services at a fantastic price”

Written on: 15/04/2014 by andy56_uk (1 review written)

I have been a Heart Internet customer for many years, and have always been pleased with their services. They regularly update the features that are available to customers, and still manage to keep their prices extremely competitive. I've found their servers to be incredibly reliable, and in the whole time I've been a customer, I've never been aware of an unscheduled outage. Technical support is second to none, and unlike some companies I deal with who's customer service has gone rapidly down… Read Full Review

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“Best Support Ever”

Written on: 14/04/2014 by clivemcg56 (1 review written)

I've been with Heart as a Reseller for over 10 years now and never felt the need to hot my sites anywhere else. Their Support is second to none, any tie of day and any dy of the week. Yesterday evening, it was a Sunday, I received detailed answers and help re my Virtual Server and database backups query - techie stuff. Great stuff!… Read Full Review

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“Honestly the best web hosting company i've ever dealt with”

Written on: 14/04/2014 by Wazuke (1 review written)

I have used Heart Internet for years now, and i can honestly say that they are the best web hosting company i have ever used. Their prices are very competitive, and the level of support is fantastic. I would definitely recommend their services to anyone looking for a professional company who is focused on delivering fantastic products at a reasonable price… Read Full Review

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“Response to a Helpdesk call”

Written on: 12/04/2014 by Rodgers32 (1 review written)

Virtually instant help, interaction was low tech for the benefit of a low tech customer and friendly. Problem solved with updates every step and completion quickly achieved.I have absolutely no hesitation in recommending Heart Internet to anyone. First Class… Read Full Review

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“Heartfelt recommendation for HeartHeart Internet ”

Written on: 09/04/2014 by Thisprocessannoysme (1 review written)

Whilst not an important client as my domain name is almost totally used only to play at web-mastering, however,the service and assistance provided when requested consistently found to be first class. This opportunity is taken to say 'thank you' to the Heart Internet Team. Malcolm Perry C Eng … Read Full Review

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“Shocking customer service”

Written on: 03/04/2014 by 77Wood (1 review written)

The one thing I despise in business almost more than anything else, are those companies who claim, in their 'about us' fantasy, to be great at customer service but are clearly the opposite. Heart Internet is an absolute shining example. We care ! You don't care...if you did you'd actually speak to customers who have a serious issue. We listen! You don't listen.....you don't even answer the phone.....and don't say you listen online....all you do is respond to support tickets with robotic… Read Full Review

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“OK when it goes well - be very careful in your dealings!”

Written on: 02/04/2014

Used this company for about 12 months without issue, downtime is minimal, and service works, what you'd hope for with hosting, albeit their control panel is a minefield for the uninitiated. Now - where it goes wrong, and if you decide to use this company - read carefully: 1. Whatever you do - make a note of when your renewal is due. Put this in the diary - do not rely on advance notification of renewal - chances are it won't come. this is vital if you need to cancel the service. 2… Read Full Review

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“Heart Internet are blatant spammers & offer terrible...”

Written on: 21/03/2014 by MacKinnonxu5 (1 review written)

Heart Internet add customers to their spam lists and do not allow you to unsubscribe. It says in the footer of some of their spam: "To be removed from this newsletter, update your subscription preferences in your control panel." However, I have already unsubscribed from ALL emails countless times. I have checked repeatedly and it states in my account that I am unsubscribed from all emails from Heart Internet. Yet they keep spamming me. I have emailed them over 20 times, but the spam… Read Full Review

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“Disconnection Roll-Over Charges”

Written on: 21/02/2014

In October 2013 I informed Heart Internet that I wanted to transfer the web-hosting and domain name to a new hosting company. However, Heart Internet claimed that I did not cancel correctly on their ticketing system, which I beleive I did. Consequently, Heart charged me for another year's web hosting and refused to refund any of it despite highlighting their mistake within three weeks of renewal. Heart ensure this practice because they do not send you an invoice so that you can complain… Read Full Review

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Petesmithuk's Comment

Written on: 21/03/2014

Agreed. Heart Internet are terrible.

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Can't provide a basic service”

Written on: 09/02/2014 by slyman63 (1 review written)

Was fine with Heart for a while but then emails started to go missing. After a long help ticket conversation they eventually admitted that their spam filter was not forwarding my emails. Nothing they can do about it. No apology. Oh and they lied on the customer support, said their email filter had changed, then denied it. Customer service agents unable to answer the questions being asked… Read Full Review

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Noheartwebhosting's Response to slyman63's Review

Written on: 21/02/2014

Interesting that you said they lied. They rolled-over my contract after I disconnected by charging my credit card. Then told me that they hadn't received my letter of complaint sent to their Director and still kept the full 1 years fee, despite long tickets explaining I didn't believe I was at fault and a recorded delivery letter. I was with them for 7 years! Their service is poor, but when you try to leave them they take your money anyway. I hope people read this stuff and steer well clear of Heart Internet, because its always the customers fault and misfortune!

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Ken978's Response to slyman63's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Awful web hosting. Waste of money.”

Written on: 02/02/2014

Awful web hosting. Waste of money… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Very fast VPS”

Written on: 29/01/2014 by appdeveloper (1 review written)

Normally don't do reviews, but we have a VPS with heart, and it is solid, we had many problems with a cheaper local hosting company, but paid a bit extra and got a great service. Its fast, reliable and suits a small business/startup from our perspective. Also the remote clients stay hooked in and don't drop out too often, and FTP is solid as well has our automations routines. We host our domain and email elsewhere but it was not hard to integrate everything, 2 days tops. Trust me, pay a… Read Full Review

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Ken978's Response to appdeveloper's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“First class Sales Support from Mike Wain!”

Written on: 15/01/2014 by isheldon79 (1 review written)

I live abroad and just ordered a second VPS on my account. The order process was halted due to a security review and they wanted me to call the UK to verify my order. I started a live chat (so as not to incur expensive international calls) and the advisor was able to help me out and process my order very efficiently. Thanks! :-)… Read Full Review

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Ken978's Response to isheldon79's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Took money they hadn't earned and refused to give it back”

Written on: 12/12/2013 by commiepinkocivvie (3 reviews written)

The package that Heart internet delivers is quite comprehensive and their support when I had problems was fine. However when I came to cancel my annual subscription then all clarity and ease of use disappears. It is no easy task to figure out how to cancel the web hosting package, even though it is very simple to not re-new the domain name. I was left in the position of not having a website (domain name) but having a web hosting service for a non-existent website. By the time I finally figured… Read Full Review

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Ken978's Response to commiepinkocivvie's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Reviewing Heart Internet”

Written on: 13/10/2013

I'm very new - and got into a muddle over the installation of Wordpress - support through online query tickets worked really promptly and accurately (like, within an hour). Excellent service… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“E-mail / Web Hosting”

Written on: 08/10/2013 by KP-Comms-Ltd (1 review written)

Great service, prompt and speedy replies, resolved issues quickly and efficiently :)… Read Full Review

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Ken978's Response to KP-Comms-Ltd's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Very quick to contact us, excellent help with our...”

Written on: 20/09/2013

Very quick to contact us, excellent help with our qustions. Resolved the problem quickly. Thank you… Read Full Review

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Ken978's Comment

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“ i am with heartinternet since 2007 100% i am...”

Written on: 18/09/2013 by qpali (1 review written)

i am with heartinternet since 2007 100% i am satisfaction, they offer php.ini setting customization, i can config my own php environment … Read Full Review

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Ken978's Response to qpali's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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“Cheapest prices and the best customer service there is”

Written on: 13/09/2013 by TheAllPowerful (2 reviews written)

I've experimented with a few different hosting companies over the years, and none have come close to being as good as Heart Internet. They have very reasonable prices, rock solid security and customer service agents who know exactly what they're talking about and fix your problems as quickly as possible. I can't recommend them highly enough!… Read Full Review

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Ken978's Response to TheAllPowerful's Review

Written on: 21/03/2014

Since March 16, 2014, I cannot login my admin area on my website. And Heart Internet is not bothered

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