Heart Internet www.heartinternet.uk Reviews

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★★★★☆
4.1 / 5
586
80% of users recommend this
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“Excellent all round”

Written on: 13/05/2014

I've been a loyal Heart Internet customer for many years. I started off with the purchase of a domain name and some home web hosting, I now have several home and business pro hosting accounts and a multitude of domain names all purchased through them. I've never considered looking elsewhere as their whole service offering is excellent and the customer service and support team are faultless, always quick to advise if I'm stuck with something. I've had to work with other service providers like… Read Full Review

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“Reliable with excellent customer service”

Written on: 12/05/2014 by PaulinaMartin (1 review written)

I have been using Heart Internet for three years now and have always found them to be exceptional. Straightforward customer areas, fast response to queries, competitive pricing. No gimmicks or frills but they offer everything you'd expect and more. Sensible, helpful and knowledgeable staff who respond quickly and with a great attitude. On numerous occasions they have provided technical advice above and beyond the call of duty and seem genuinely committed to ensuring customer… Read Full Review

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“Pretty good, but transfers & general security not great”

Written on: 11/05/2014

POSITIVES: I like Heart, I use them for a number of basic clients and they're pretty good for run of the mill domain name management, cheap/basic hosting and cheap/basic e-mail. They provide a pretty decent support service too (expect to get a response within an hour). SMALL NEGATIVES: When using an e-mail client (Outlook) for collecting e-mail, a user will often receive certificate warnings and connection problems. Their webmail offering cannot be configured to work over HTTPS (or force… Read Full Review

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“Great Service and Excellent Support”

Written on: 09/05/2014 by TimelessInteractive (1 review written)

We have been using Heart Internet for a number of years. We have a reseller account which we use to host our clients websites and also a couple of VPS. Our larger clients sites are all monitored and we have pretty much zero downtime on all of them. We have raised a few support tickets with Heart, and while we would prefer telephone support we have always found the support staff to be very quick to reply and also very knowledgable in everything that we have asked for. Obviously our clients… Read Full Review

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“Support and Cost”

Written on: 09/05/2014 by 21Carver (1 review written)

Great re-seller product, with good support at great prices… Read Full Review

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“Great support service”

Written on: 07/05/2014 by jsJarvis268 (1 review written)

Heart are great, I use them to manage domains and find the interface very easy for things like url redirection or mail forwarding. I've recently used them to host a website on a VPS server, and as a bit of a newbie I needed their support a few times! They were fast, helpful and solved my problems. Highly recommended!… Read Full Review

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“Great!!!”

Written on: 06/05/2014

Heartintertnet have provided me with an excellent level of service. Over the years I have had only a handful of queries and the odd problem regarding my website and these have been addressed quickly and efficiently. They have an excellent support system, reasonable pricing, very generous with their time, knowledge and very friendly and patient. I am truly grateful, and have not hesitation in recommendation. With a service such as their's they will definately be able to successfully hold… Read Full Review

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“Excllent Service and Support”

Written on: 03/05/2014 by KenyaMcCoy188 (1 review written)

Setting up account easy and customer support provide an excellent backup… Read Full Review

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“Great Service”

Written on: 03/05/2014 by JoyCallahan (1 review written)

Having used Heart interview for many years they have been a great provider to use, customer service is excelent and will use them all the time… Read Full Review

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“Very Helpful”

Written on: 02/05/2014 by 484Mills (1 review written)

The support team are always helpful when I have questions or problems… Read Full Review

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“Awesome Honest Hosting”

Written on: 30/04/2014 by DiyaDowney205 (1 review written)

Very happy with the quality of the VPS hosting and the SSD VPS are very fast. If you're looking for reliable hosting with an easy to use control panel the Heart Internet has you covered… Read Full Review

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“Great Service and Support”

Written on: 29/04/2014 by DarkerDesigns (1 review written)

I have been a Heart Internet Reseller for two years now and have found their prices and service very good. Support Tickets are responded to in a timely fashion even in the evenings and at weekends, and the responses are always very helpful… Read Full Review

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“Excellent Customer Care”

Written on: 29/04/2014 by 1973Reyes (1 review written)

The staff replied and had my issue corrected in less than 24 hours… Read Full Review

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“I have two accounts with Heart Internet and I'm very...”

Written on: 26/04/2014 by Devinehw342 (1 review written)

I have two accounts with Heart Internet and I'm very happy with them. The control panel is very easy to use and their customer support, should a problem arise, is excellent… Read Full Review

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“The best hosting company in the business!”

Written on: 24/04/2014 by ITsECPC (1 review written)

I have used Heart Internet for a number of years, in this time I have experienced very few problems, but when I have, that's when you appreciate the speed, willingness and politeness of their service. This is what really differentiates Heart Internet from others. I deal with many other web hosting companies through the variety of existing clients that I have and yet I still prefer these guys. They offer a great choice of products, easy to set up and a very competitive prices. … Read Full Review

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“Great Support from Heart Internet”

Written on: 24/04/2014 by Austin103 (1 review written)

I used to be a 1&1 customer, but every time I needed support they were slow to respond and often didn't provide a solution. So I looked around for an alternative web hosting provider, eventually settling on Heart Internet. During the installation of my first site with Heart, I had reason to log a support ticket as Plesk wasn't working. I received my first response within 10 minutes, assuring me that someone was looking into the problem. 30 minutes later, I received an explanation of the cause… Read Full Review

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“Amazing out of hours response time”

Written on: 24/04/2014 by Tanya-Jayne (1 review written)

I raised a ticket at 9.25pm, by 9.35 I'd received a reply explaining what the problem was, and how to fix it in the future, but that they're fixed the issue for me as well! Excellent service all round!… Read Full Review

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“Fantastic Service on all levels”

Written on: 23/04/2014 by Farrelluf363 (1 review written)

Heart Internet is a fantastic tool for those of us who know a little about web design, but need occasional help. I host about 150 sites on my package and if I have any questions, they are answered within minutes. The support I get is concise and to the point and always fixes the problem. I can find no fault with them at all and would, in fact do, recommend them regularly to others in my position. The tools they provide are excellent, I can't think of anything you would need on a web site… Read Full Review

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“Wouldn't use anyone else.”

Written on: 22/04/2014 by victortaylor (1 review written)

I've used Heart Internet for about 10 years and the customer service is excellent - fast and thorough, any day or night. Their web hosting is an all-round valuable service. I wouldn't go anywhere else for the assured quality and reliability that Heart Internet provide for both myself and my clients… Read Full Review

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“Solid, helpful and reliable”

Written on: 22/04/2014 by AdrianMcGraw (1 review written)

I've been hosting with Heart since the great recession seemed to send many others out of business. I am glad I retrenched in their direction. I've always been very happy with the speed and helpfulness of their support tickets. They offer a full suite of useful products and I don't feel like I'm constantly being upsold stuff as well. I can just get on with what I need to use, and ask for help if need be. I think it would take something quite tempting to make me move away from them now and… Read Full Review

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