Heart Internet www.heartinternet.co.uk Reviews

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★★★★☆
4.1 / 5
81% of users recommend this
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“Awesome Honest Hosting”

Written on: 30/04/2014 by DiyaDowney205 (1 review written)

Very happy with the quality of the VPS hosting and the SSD VPS are very fast. If you're looking for reliable hosting with an easy to use control panel the Heart Internet has you covered… Read Full Review

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“Great Service and Support”

Written on: 29/04/2014 by DarkerDesigns (1 review written)

I have been a Heart Internet Reseller for two years now and have found their prices and service very good. Support Tickets are responded to in a timely fashion even in the evenings and at weekends, and the responses are always very helpful… Read Full Review

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“Excellent Customer Care”

Written on: 29/04/2014 by 1973Reyes (1 review written)

The staff replied and had my issue corrected in less than 24 hours… Read Full Review

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“I have two accounts with Heart Internet and I'm very...”

Written on: 26/04/2014 by Devinehw342 (1 review written)

I have two accounts with Heart Internet and I'm very happy with them. The control panel is very easy to use and their customer support, should a problem arise, is excellent… Read Full Review

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“The best hosting company in the business!”

Written on: 24/04/2014 by ITsECPC (1 review written)

I have used Heart Internet for a number of years, in this time I have experienced very few problems, but when I have, that's when you appreciate the speed, willingness and politeness of their service. This is what really differentiates Heart Internet from others. I deal with many other web hosting companies through the variety of existing clients that I have and yet I still prefer these guys. They offer a great choice of products, easy to set up and a very competitive prices. … Read Full Review

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“Great Support from Heart Internet”

Written on: 24/04/2014 by Austin103 (1 review written)

I used to be a 1&1 customer, but every time I needed support they were slow to respond and often didn't provide a solution. So I looked around for an alternative web hosting provider, eventually settling on Heart Internet. During the installation of my first site with Heart, I had reason to log a support ticket as Plesk wasn't working. I received my first response within 10 minutes, assuring me that someone was looking into the problem. 30 minutes later, I received an explanation of the cause… Read Full Review

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“Amazing out of hours response time”

Written on: 24/04/2014 by Tanya-Jayne (1 review written)

I raised a ticket at 9.25pm, by 9.35 I'd received a reply explaining what the problem was, and how to fix it in the future, but that they're fixed the issue for me as well! Excellent service all round!… Read Full Review

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“Fantastic Service on all levels”

Written on: 23/04/2014 by Farrelluf363 (1 review written)

Heart Internet is a fantastic tool for those of us who know a little about web design, but need occasional help. I host about 150 sites on my package and if I have any questions, they are answered within minutes. The support I get is concise and to the point and always fixes the problem. I can find no fault with them at all and would, in fact do, recommend them regularly to others in my position. The tools they provide are excellent, I can't think of anything you would need on a web site… Read Full Review

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“Wouldn't use anyone else.”

Written on: 22/04/2014 by victortaylor (1 review written)

I've used Heart Internet for about 10 years and the customer service is excellent - fast and thorough, any day or night. Their web hosting is an all-round valuable service. I wouldn't go anywhere else for the assured quality and reliability that Heart Internet provide for both myself and my clients… Read Full Review

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“Solid, helpful and reliable”

Written on: 22/04/2014 by AdrianMcGraw (1 review written)

I've been hosting with Heart since the great recession seemed to send many others out of business. I am glad I retrenched in their direction. I've always been very happy with the speed and helpfulness of their support tickets. They offer a full suite of useful products and I don't feel like I'm constantly being upsold stuff as well. I can just get on with what I need to use, and ask for help if need be. I think it would take something quite tempting to make me move away from them now and… Read Full Review

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“Best Web Hosting Company”

Written on: 17/04/2014 by gadgethelp (1 review written)

From opening up my reseller account - they have offered nothing but brilliant customer service - 24 hour support is very impressive. Will continue to use Heartinternet as long as their is internet… Read Full Review

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“Sooo Impressed and I didn't even know about You!!”

Written on: 15/04/2014 by bundels (1 review written)

Having been used to only dealing with Us Hosting sites, I was pleasantly surprised to find a Uk based company that excels in customer service, they took away the pain of a domain transfer and helped me to complete it. Also the speed with which they responded to every single ticket was incredible, even over the weekend. I had been considering taking my domain to another hosting company as I already have an account there, then when I started to deal with HeartInternet I realised I wish it was the… Read Full Review

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“Excellent products and services at a fantastic price”

Written on: 15/04/2014 by andy56_uk (1 review written)

I have been a Heart Internet customer for many years, and have always been pleased with their services. They regularly update the features that are available to customers, and still manage to keep their prices extremely competitive. I've found their servers to be incredibly reliable, and in the whole time I've been a customer, I've never been aware of an unscheduled outage. Technical support is second to none, and unlike some companies I deal with who's customer service has gone rapidly down… Read Full Review

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“Best Support Ever”

Written on: 14/04/2014 by clivemcg56 (1 review written)

I've been with Heart as a Reseller for over 10 years now and never felt the need to hot my sites anywhere else. Their Support is second to none, any tie of day and any dy of the week. Yesterday evening, it was a Sunday, I received detailed answers and help re my Virtual Server and database backups query - techie stuff. Great stuff!… Read Full Review

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“Honestly the best web hosting company i've ever dealt with”

Written on: 14/04/2014 by Wazuke (1 review written)

I have used Heart Internet for years now, and i can honestly say that they are the best web hosting company i have ever used. Their prices are very competitive, and the level of support is fantastic. I would definitely recommend their services to anyone looking for a professional company who is focused on delivering fantastic products at a reasonable price… Read Full Review

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“Response to a Helpdesk call”

Written on: 12/04/2014 by Rodgers32 (1 review written)

Virtually instant help, interaction was low tech for the benefit of a low tech customer and friendly. Problem solved with updates every step and completion quickly achieved.I have absolutely no hesitation in recommending Heart Internet to anyone. First Class… Read Full Review

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“Heartfelt recommendation for HeartHeart Internet ”

Written on: 09/04/2014 by Thisprocessannoysme (1 review written)

Whilst not an important client as my domain name is almost totally used only to play at web-mastering, however,the service and assistance provided when requested consistently found to be first class. This opportunity is taken to say 'thank you' to the Heart Internet Team. Malcolm Perry C Eng … Read Full Review

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“Shocking customer service”

Written on: 03/04/2014 by 77Wood (1 review written)

The one thing I despise in business almost more than anything else, are those companies who claim, in their 'about us' fantasy, to be great at customer service but are clearly the opposite. Heart Internet is an absolute shining example. We care ! You don't care...if you did you'd actually speak to customers who have a serious issue. We listen! You don't listen.....you don't even answer the phone.....and don't say you listen online....all you do is respond to support tickets with robotic… Read Full Review

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“OK when it goes well - be very careful in your dealings!”

Written on: 02/04/2014

Used this company for about 12 months without issue, downtime is minimal, and service works, what you'd hope for with hosting, albeit their control panel is a minefield for the uninitiated. Now - where it goes wrong, and if you decide to use this company - read carefully: 1. Whatever you do - make a note of when your renewal is due. Put this in the diary - do not rely on advance notification of renewal - chances are it won't come. this is vital if you need to cancel the service. 2… Read Full Review

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“Heart Internet are blatant spammers & offer terrible...”

Written on: 21/03/2014 by MacKinnonxu5 (1 review written)

Heart Internet add customers to their spam lists and do not allow you to unsubscribe. It says in the footer of some of their spam: "To be removed from this newsletter, update your subscription preferences in your control panel." However, I have already unsubscribed from ALL emails countless times. I have checked repeatedly and it states in my account that I am unsubscribed from all emails from Heart Internet. Yet they keep spamming me. I have emailed them over 20 times, but the spam… Read Full Review

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