I bought my second Dolce Gusto machine - one for work this time. Bought a plain black one. Big surprise scarlet red cable. Not shown on the box, or on marketing pictures - a total surprise when you open the box. Looks pretty odd. Had I known it had a red cable I would NEVER have bought it. OK have some design features but at least be open and honest about such a big feature.

I am sure the coffee is lovely, but to buy additional pods or accessories, there are limits on their website. If you want to buy some pods you MUST buy 4 boxes - no less. Most accessories are under £20, but you MUST order over £20 to place an order! A clear profit making tactic from a company that we know has no problems causing the death of thousands of children in Africa to make a profit!

Bought this a while ago whilst it was offer at Currys (1yr) and have used it many times now as we found that the choice of pods was very good. We didn't buy the most up to date model but bought the smaller machine (piccolo) in white. The machine is so simple to use and makes a really good mug/glass of coffee that rivals some of the coffee shops we have in our area. When the machine gets a bit blocked, there is a handy little unblocking needle located at the back of the machine and a few prods with this and you're back in business. Well worth the £40 we paid for it. Dead chuffed!

This is by far the best coffee you can make at home. I don't know how they achieve the creaminess or the foam at the top every time but it's consistency is perfect! I love all of their coffee and non coffee drinks. I also had a keurig for a long time and can honestly say that their coffee is weak and just plain bad compared to the Dolce Gusto and Iv'e tried hundreds of different keurig coffees, I am a platinum member. I just sold my keurig and am happy with the decision to just use my Dolce! I have had it for alomst 4 years and still works as good as the day I bought it! The only downside is that after buying coffees for a year at bed bath and beyond they stopped selling them in the stores and now you can only buy them online.

The machine is easy to use, but the pods you buy are extremely expensive, would recommend buying another machine to make cappuccinos!!

Great tasting coffee whilst the machine works I am now on my 4th machine all different but if this goes wrong will not be buying another. My 1st one went under warranty and was exchange by Argos for a different model (the pump stopped working). The replacement worked until the warranty just ran out, pipe seal to the pump gave way. Brought another different model new on eBay. This one lasted a year then stopped heating. Could not find the receipt so brought another. This time from Argos. This one had just had its 1st problem blocked piecing jet. Had to look up on the internet on how to unblock does not seem to have this information in the owners manual. These machine are not cheep but do carry a 2 year warranty if you can find the receipt after that time. Need better product after care and warranty registration so this information is held on the web.

I use it every morning to set myself up for the day. The coffee is just as good as Starbucks, Coffee etc, it's cheaper, there's no queue and it doesn't demand to know my name before I get a coffee from it - Perfect!

I bought this machine in November 2011. It worked well, making lovely coffee, until March 2012 when there was no power to the machine. The machine went off to be repaired under warranty. It was returned within a few days working perfectly well. Since then, the machine stopped working on a further 3 occasions, with Nescafe replacing the machine in August 2012. This new machine worked until December 2012, when off it went for repair, being returned in late December. It was back for 3 weeks when it stopped working again. Nescafe assure me that I have been unlucky! It is such a shame as I do enjoy the coffee it makes.

I love the dolce gusto coffee, but my machine started to leak after 4 months. they took 3 months to repair and it started to leak 3 days after. It's a nightmare. The service is very poor and I don't recommend.

first the machine works well, that said nescafe will not honor their points program. did not receive the free sample when purchased the machine. customer service will not answer any emails. and no local retailers will carry the capsules. even wal-mart stop carrying their products. Keurig k-cups are every where, and much more reasonably priced. i will list my Krups Nescafe Douche Gusto on craigslist and try to recoup some of my expenses.

I would advise all consumers to be extremely careful when purchasing Nestle Dolce Gusto products in Canada based on my family’s personal experience, particularly when this is from a sales stand. My wife purchased a Nestle Dolce Gusto ‘Circolo’ coffee maker for me as a father’s day gift last month from a Nescafe Dolce Gusto sales stand in downtown Toronto . I was really delighted, but unfortunately it has turned out to be a an extremely disappointing situation as it appears that we fell for a sales scam organised by the Nestle Dolce Gusto team in Canada to get rid of expiring capsules through a promotion. My wife purchased the machine through a sales stand offering a promo where you get the machine for free by buying ten (10) boxes of the capsules. She was told it was a final sale; which meant that you could not return the machine, but might be able to get it exchanged if it was found to be defective etc. She had no problem with this. When I opened the gift on Father’s Day Sunday, I was very excited. However as I checked out the various capsule flavours she had purchased I noticed something very odd and pointed it out to her. All of the 10 capsule boxes she had purchased were expiring between July and September. We were shocked. I called the Nestle Dolce Gusto team in Canada to report this and the first agent Angelo acknowledged that this was disappointing but that he would do his best to get me a favourable resolution. I received a call a few days later from a supervisor who informed me that we would have to live with the capsules since it was a final sale. When I informed her that this would ordinarily refer to the machine itself and not near expired products, she stated that even if they expired, we could still drink them afterwards. I then repeated her statement to her and stated that this was an unhealthy proposition to suggest and that I was sure she wouldn’t want to be quoted publicly on this. She apologised and said she would try to ensure that something was done to correct the errors. She called me again a few days later to state that she had tried but was unable to get the capsules exchanged for new ones with longer expiry or BB dates. I informed her that as a senior executive myself with inventory management oversight, I would never subscribe to members of my team pulling a fast one on unsuspecting consumers who had relied on brand reputation and trust in purchasing products. I stated that at this stage I was more concerned with ethics and principle of the transaction rather than the 10 boxes I was now saddled with. There was definitely no way I could finish all of the capsules before their expiry date and I couldn’t give them out either. She then said she would again seek new channels of resolution and would call me back. She finally called me today to state that the outcome was unchanged and I would have to keep the capsules. Nestle has been a household brand for my family living whilst living in 5 countries in Europe and North America and the brand experience has been the main reason for this. We have never encountered such practices anywhere else and this is shocking. It is surprising that to some at Nestle Dolce Gusto, the customer experience associated with the brand doesn’t really matter as long as a quick sale is made and I’m sure there are many other individuals with a similar experience who may have kept quiet simply because of the effort it would involve. I’ve chosen to warn others from our experience to simply check the capsules for the BB or expiry dates whenever purchasing the machines outside a store environment, particularly on sales stands set up in public places. You may end up stiffed with near expiring capsules and never get the products exchanged or your money back like us. Caveat emptor!

We have had our Dolce Gusto about 3 years now and it has been used almost every day! The espresso, cappuccino, latte and hot chocolates are wonderful. Im not fond of the lungo but that is just personal taste. Yes it is a bit noisy but you have to expect that with a coffee machine surely? Also it is very important to keep the limescale at bay with regular descaling or the pressure will drop quite considerably but that doesn't take long. Compared to a cup of instant I suppose they are a bit pricey but certainly not when compared to a coffee shop. All in all a brilliant machine. Just wish they sold the mocha capsules in the supermarket.