Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
3854
94% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“So efficient ”

Written on: 14/04/2016

Incredibly fast efficient service. I posted my phone on Saturday, received 4 emails during Monday to keep me up to date. Money was in my account by Monday evening. Simple straight forward service, they do what they say they will. … Read Full Review

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“Highly Recommend - Great Service”

Written on: 14/04/2016 by qjRichards150 (1 review written)

First Class quick service and payment. A definite recommend and super faultless communication… Read Full Review

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“Undervalued ”

Written on: 13/04/2016 by EmilianoLowe (1 review written)

Reduced my phone from £35 to £10 for a missing charger flap. Their own terms stated a working phone must not have screen damage etc understandably but to knock 65% off price offered is ridiculous. Afterwards I looked on other recycling sites and they would have not reduced by such a significant amount. Last time I use these… Read Full Review

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By Mazumamobile

Written on: 14/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

We're afraid without knowing who you are your order order number it's difficult for us to comment specifically on the phone you sold.

Our website does explain devices cannot have any missing parts. Although a missing charging port cover may seem insignificant, most water proof phones are not water proof without one fitted. Some covers are also very labour intensive to replace.

We hope this helps.

Mazuma Mobile

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“Brilliant”

Written on: 13/04/2016 by Jeremyn248 (1 review written)

Posted my phone yesterday, received payment the very next day, can't get better service than that, very impressed. I would recommend Mazuma mobile to everyone… Read Full Review

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“Super fast payment”

Written on: 13/04/2016 by 318White (1 review written)

Phone posted Friday, money in bank Monday! Paid the offer price. Have used them before and will continue to do so… Read Full Review

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“Fantastic, so quick!!!”

Written on: 12/04/2016 by juliejadweslew (1 review written)

I first time I have used them and I have to say I am impressed. I usually used envirophone but they don't quote an upfront payment for faulty phones. So quick responding and paying. I would definitely use again!… Read Full Review

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“Made up problems with fully working phone to reduce...”

Written on: 12/04/2016 by McConnellsj20 (1 review written)

Made up problems with fully working phone to reduce the price and to have the item returned would need someone to be in to relieve parcel Will never use them again to be ripped off… Read Full Review

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By Mazumamobile

Written on: 12/04/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Excellent service thanks!”

Written on: 11/04/2016 by Mikewot (1 review written)

Very smooth and zero problems. Sent on Saturday, email so say it had been received Monday morning 8.15. Another email a few hours later to say processed and a couple of hours after that another mail to say money had been transferred. It was in the bank that afternoon. Highly recommended… Read Full Review

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“Very fast payment”

Written on: 11/04/2016 by Nelsonat254 (1 review written)

Very pleased would recommend to anyone. Very fast and reliable. Have recommended to family and friends… Read Full Review

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“Fantastic”

Written on: 09/04/2016

They were happy to extend my delivery date twice and once they received my phone I received the full amount of money that day. Would definitely recommend!… Read Full Review

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“Quick, constant updates”

Written on: 09/04/2016 by Dwyergo68 (1 review written)

Amazing, wouldn't go anywhere else. The others may offer a couple of pounds more but takes weeks to pay out!… Read Full Review

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“Very unhappy customer”

Written on: 08/04/2016 by Andreawhitfield (1 review written)

I sent an iPhone 6plus in perfect condition I'd looked after my phone and always kept it in a case never in my back pocket. It certainly wasn't damaged when I posted it the original offer was for £240 yet they tried to say that the handset had a bend in the chassis and therefore they offered me £90. I know damned well it left in perfect condition with no bends. I have asked for the handset back and I doubt I will use them again Reply to this comment… Read Full Review

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By Mazumamobile

Written on: 11/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks.

Mazuma Mobile

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Andreawhitfield's reply to Mazumamobile's Comment

Written on: 13/04/2016

My order number was M7011125 I'm still waiting for you to return my handset, I know damned well there was certainly no bend in the chassis when I sent it to you as I look after my things and it has been in a case since I got the phone. I certainly hope it's not damaged when you return it to me or I will be taking further action!!!!

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“Amazingly fast”

Written on: 08/04/2016 by stefanwitton (1 review written)

I logged on at 12pm, posted the phone at 4pm and received the money in my account the next day at 1.30pm! Waiting in line in the post office made me want to poke needles in my eyes but the simple forms to print out and include in the package made it more bearable. They'll even pay postage if you can wait an extra day or two. My favourite things about the whole process? All that lovely money in my bank account. … Read Full Review

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“Fast, simple and slick. Thank you! ”

Written on: 08/04/2016 by 134Jenkins (1 review written)

Easy to use and kept well informed all the way along. Congratulations on a great product… Read Full Review

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“Excellent, top service!”

Written on: 07/04/2016 by Georgebedtisgod7 (1 review written)

The whole process was so easy to follow through and completely hassle free!No doubt I could have got a better price for my phone elsewhere, but I am perfectly happy with the amount I received considering how simple the sale and transaction was. Thank you for your excellent service!… Read Full Review

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“Sell your phone here”

Written on: 07/04/2016 by Conrad1974 (1 review written)

I could of sold my phone for a little bit more money with other companies but their reviews were pretty poor, saw what people said about Mazuma and the service they got so decided to use them. Everything the say they do on the website is exactly how the sale happens, from how you post it, and the confirmation emails and to the same day bank transfer after your phone has been checked and processed .... Posted phone on Tuesday got money transferred to my bank account on Thursday. Will definitely… Read Full Review

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“Apple Store offered more! ”

Written on: 06/04/2016 by Gillian305 (1 review written)

I was offered £60 for my old iPad In Apple store when I upgraded. I was told I may get a lot more selling privately so I tried Mazuma as I had a good deal with my old iPhones. I was only offered £65 but I sent it off . I was then told it was faulty and advised a new price of £25 was now offered- despite Apple telling me it was fine. No way was it faulty when I sent it off well packaged! Very disappointed… Read Full Review

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By Mazumamobile

Written on: 07/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Antheacawdron's Comment

Written on: 10/04/2016

M7002745

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By Mazumamobile

Written on: 11/04/2016

Hi

We can confirm your iPad was classed as Faulty due to having a faulty screen. There is a white mark in the display. Unfortunately, the entire screen needs replacing in order to repair.

We emailed you a Faulty offer with the option to have the iPad returned free of charge. You accepted the faulty offer and we made immediate payment.

We hope this helps.

Mazuma Mobile

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Andreawhitfield's Comment

Written on: 08/04/2016

I sent an iPhone 6plus in perfect condition I'd looked after my phone and always kept it in a case never in my back pocket. It certainly wasn't damaged when I posted it the original offer was for £240 yet they tried to say that the handset had a bend in the chassis and therefore they offered me £90. I know damned well it left in perfect condition with no bends. I have asked for the handset back and I doubt I will use them again

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“Fantastic Service”

Written on: 06/04/2016 by omRossiItalian439 (1 review written)

I have used Mazuma mobile quite a few times and they always give you the best price compaired to other companys. Im always really pleased with the price they give me. I would recommend Mazuma to my friends and family. Thanks again Mazuma fantastic service !… Read Full Review

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“Great speedy service!!”

Written on: 06/04/2016 by TamiaCox40 (1 review written)

Amazing service, I sent my device on the Thursday and received payment on the following Monday ! I like that I got to chose how to send my device, I could either pay my self for special delivery or use their pre paid label (which I did and it was very simple and got there quickly!) Would definitely recommend… Read Full Review

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“iPhone 5”

Written on: 04/04/2016 by AyannaMcCain474 (1 review written)

Offered £65 however emailed to say the phone was faulty, which it wasn't. Chose mazuma due to poor reviews of other websites which had offered me more but it seems they are just as bad. Disappointed, will not use again… Read Full Review

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By Mazumamobile

Written on: 04/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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