Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
3835
94% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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“iPhone 5”

Written on: 04/04/2016 by AyannaMcCain474 (1 review written)

Offered £65 however emailed to say the phone was faulty, which it wasn't. Chose mazuma due to poor reviews of other websites which had offered me more but it seems they are just as bad. Disappointed, will not use again… Read Full Review

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By Mazumamobile

Written on: 04/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Dont waste your time!”

Written on: 04/04/2016 by Scubasteve99 (1 review written)

Sent my phone with the freepost label, phone was in full working order. Checked their website before to make sure its classed as working. I done this as it had the usual wear and tear on casing. They said they accept that. Packed it well. Recieved an email saying there was a fault and they only wanted to give £30 unstead of the £110. Called them got someone who said the screen was de laminated?, she advised me to look on google to see what that was as i know the screen was fine and took a… Read Full Review

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By Mazumamobile

Written on: 04/04/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Scubasteve99's reply to Mazumamobile's Comment

Written on: 04/04/2016

M7004781 order number

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Scubasteve99's reply to Mazumamobile's Comment

Written on: 04/04/2016

Order number M7004781

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By Mazumamobile

Written on: 04/04/2016

Thank you.

We can confirm that your Samsung Galaxy S5 was classed as Faulty due to having a damaged screen. The screen is delaminated from the inside (top right).

This damage is unlikely to have happened in transit.

Although we do not deduct value for cosmetic wear and tear, it's important to not the phone is in very poor condition and has been heavy used.

The phone will be returned to you free of charge.

We hope this helps.

Mazuma Mobile

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Scubasteve99's reply to Mazumamobile's Comment

Written on: 04/04/2016

Excuse me but the phone is in perfect working order. Every button and function works there is no cracks in the screen. Yes there is cosmetic wear and tear. It is not in poor condition and everything works. I took photos before sending it. Yes its been "heavy used" as you put it as its 2 years old. I didnt see anything about heavy use on your website. And you are quite right i dont believe it could have been damaged in transit as i packed it well. I cant wait to get the phone back to see where this magical de lamination has come from. But i also think your reply underlines your appauling customer service and should put people off using your service. The women i spoke to unhelpful and rude as yourself said everything worked. The only question is this mysterious de lamination she spoke off. I havent seen what youve done to my phone since you recieved it but loom forward to getting it back.

Also you said you do not deduct for cosmetic wear and tear but feel the need to highlight that it has been used heavily? Purpose of that statement? Showing of customer service skills?

The phone has already been arranged to be returned free of charge so please dont say it like your doing me a favour. And on your last question no it does not help.

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“Brilliant”

Written on: 03/04/2016 by Demarion144 (1 review written)

I dont go any were else only mazuma you get what they say on there quote every time same day payment brilliant service all round thank you i tell every body i use mazuma to recycle my used digital gear… Read Full Review

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“Superb service yet again - the process just works!!”

Written on: 03/04/2016 by 373Norris (1 review written)

I have used Mazuma many times before and the process is very smooth and things happen when they are due to. Prices are very fair and the process of sending goods and the updates you receive at each stage give confidence that you are dealing with a company that knows what it is doing. Will most certainly use Mazuma again… Read Full Review

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“You are the good”

Written on: 01/04/2016 by Kincaid492 (1 review written)

My granddaughter told me about you, glad she did, excellent service, thank you… Read Full Review

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“The Best Trade-In Service By Far”

Written on: 30/03/2016 by CallMichael (1 review written)

Very quick service & payment. If you want minimum fuss and the cash in your bank quickly, use these guys. I use a few different providers when selling phones & tablets, and though I can sometimes get £10 or £20 more, often the process takes much longer. They keep you informed with email updates, so your not sat waiting to see if they got your stuff, and if the money has been sent. Great Job! … Read Full Review

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“great service”

Written on: 27/03/2016 by MarkusMcBride (1 review written)

Brilliant quick I thought it would be more difficalt… Read Full Review

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“Very disappointed”

Written on: 26/03/2016 by charfrates (1 review written)

I have used Mazuma several times before and had never had any problems. This time, they offered £20 for my dad's Sony Xpedia, which he'd barely used, and I was quite happy to accept as it's quite a few years old now and sent the phone off to them. I was then emailed by Mazuma, who said they were now offering £3 because the camera was faulty. I knew this was blatantly false as we'd taken pictures with it only a few weeks before on my mum's birthday, so I opted to have it returned. It was… Read Full Review

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By Mazumamobile

Written on: 29/03/2016

Thanks for your review and sorry to hear you are disappointed with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Charfrates's reply to Mazumamobile's Comment

Written on: 29/03/2016

Certainly - it was M6995488

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By Mazumamobile

Written on: 29/03/2016

Thank you.

We can confirm that the Sony Xperia Z was classed as Faulty due to having a faulty rear camera. If you look closely, you will see there is a black mark in the camera lens. This will be mostly visible if you point the camera to a white background.

Unfortunately, the entire camera module requires replacing in order to repair.

We hope this helps.

Mazuma Mobile

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Charfrates's reply to Mazumamobile's Comment

Written on: 30/03/2016

I've looked very closely, and there is not a black mark. I've also taken the same handset to Envirofone this morning, who offered me £22 and couldn't seem to find a fault on the camera either.

Sorry Mazuma, I've lost all faith and will advise my friends and family to be very careful with who they choose to recycle their handsets with in future.

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“Can you trust them”

Written on: 25/03/2016 by freddyfox (1 review written)

Had a LG3 which I wanted to sell, it was faultless, before shipping I ensured it was cleaned of data, cleaned the screen, looked like new, including fully charging the battery. Wrapped it to ensure it would not get damaged and sent it off to collect the quoted £70, a few days later I received an email saying the screen was broken and they offered £20 or a return, I choose the return as I could not believe the screen was broken, sure enough it came back broken along with a flat battery, which… Read Full Review

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By Mazumamobile

Written on: 29/03/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Sale of mobile phone”

Written on: 24/03/2016 by LucilleParker (1 review written)

Excellent and very efficient service. Very easy to use and works well… Read Full Review

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“Absolutely flawless and very quick”

Written on: 22/03/2016 by ocHale91 (1 review written)

I sold my galaxy S6 and an ipad mini, sent out the parcel on Monday, the order was processed and the agreed price was in my account by Tuesday afternoon. I was going to advertise them on a certain auction site but i'my very pleased I didn't. I will definitely use them again anytime I have an old mobile to sell… Read Full Review

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“Excellent and speedy service as always”

Written on: 22/03/2016

I use Mazuma to sell my old phone everytime I upgrade. The service is always excellent and this time was no different. I just sold my old Galaxy S7. They have always paid me the same price quoted on the website, and they transfered the money directly into my account quickly. The price offered is similar to other companies. You may be able to get a few extra pounds by going else where, but for the sake of a few pounds I would rather stick with a company I know and trust. Thanks Mazuma… Read Full Review

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“Great quick service”

Written on: 21/03/2016 by Cv50 (1 review written)

Great quick service.got the money offered to me.would definitely use again… Read Full Review

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“Not Really what I expected”

Written on: 20/03/2016 by smRussell447 (1 review written)

I have often sold my old phones back to o2 but because I had moved to another company I decided to try Mazuma. When they said they would give me £80 I was disappointed but thought that I would accept a £30 difference because it was so easy to do. I was horrified to find that the company actually gave me £15 when I called them they said it was because to camera was faulty!! DISAPPOINTING!!… Read Full Review

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By Mazumamobile

Written on: 21/03/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Super speedy service”

Written on: 19/03/2016

Brilliant idea providing paid postage stamps, and email updates are brilliant at keeping you in the loop. Processed all within the same day regardless of some problems. Fantastic… Read Full Review

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“Excellent Service ”

Written on: 19/03/2016 by Leonz332 (1 review written)

From start to finish the service is excellent,,keep continually in touch with you all the way by email. You receive the sales package in 24hrs after contacting Mazuma Mobile, let you know when you phone has arrived,when been processed by their staff and if every thing is alright tell you when your payment has been sent to you 5 Star Service and will use them again to sell my phone… Read Full Review

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“Very easy”

Written on: 19/03/2016 by Clark496 (1 review written)

Excellent service and very pleased, the whole process was very simple, thank you… Read Full Review

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“great to deal and fast communication no problems...”

Written on: 18/03/2016 by Keeganw65 (1 review written)

great to deal and fast communication no problems always lets u know wot happening… Read Full Review

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“Best service possible”

Written on: 17/03/2016 by Daym101 (1 review written)

I sent my phone on Wednesday afternoon and was processed on the Thursday amazing how quick it was all done with the payment landing in my account the very same day !! THANKYOU , I would most definately recommend mazuma to all my family and friends in the future and use the service again my self… Read Full Review

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“Phone”

Written on: 16/03/2016 by 188Porterfield (1 review written)

Brilliant service completely stress free sale with amazingly fast Payment… Read Full Review

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