Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
96% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Fast and efficient ”

Written on: 13/02/2015 by Shepherduu333 (1 review written)

The service I received was super fast and I will definitely use again and strongly recommend. I placed my order on Friday, and my Freeport envelop arrived on Saturday . I posted my item on Monday and just received email confirming my order was completed today Wednesday. Though the value of my order was slightly less that the competitors, they didn't probude a Freeport service do all in all a better deal for me. Absolutely brilliant. … Read Full Review

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“Quick, easy and 'as promised'”

Written on: 12/02/2015 by Janstannard (1 review written)

Really rate Mazuma. Have unearthed several old phones recently and the process of sending and receiving payment was painless, quick and pleasing. The customer call centre was great when I had a couple of queries… Read Full Review

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“Perfect”

Written on: 12/02/2015 by Jonathony28 (1 review written)

I've only used Mazuma once before, a couple of years ago now, but when I smashed my phone and couldn't seem to find any other company that would take it, not even my service provider, I remembered mazuma. I was amazed they took faulty phones, and was frankly amazed at the price offered for it. I opted to receive a delivery package, rather than do it myself. It arrived the next day and I sent it off. I got an email the following day to say they had received the package, another one an hour or… Read Full Review

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“Painless quick and easy”

Written on: 12/02/2015 by Bateslj256 (1 review written)

Everything was just as described on the website and the corresponding emails kept me up to date with where I was in the process… Read Full Review

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“Excellent”

Written on: 11/02/2015 by AshokK (1 review written)

Sold on-line 3 February, posted phone on 5 February and received a cheque on 10 February. All within 7 days. Brilliant. Also, got £20.00 more than the rival company I have been using for ages. Will definitely use again… Read Full Review

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“Sold my phone”

Written on: 11/02/2015 by Jamesk260 (1 review written)

Excellent service. Sale processed very quickly. I received the price quoted… Read Full Review

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“Simple and Easy”

Written on: 10/02/2015 by Gillespieyk337 (1 review written)

The process is so easy to follow - Mazuma just completely takes the hassle out of everything. I requested a post pack, which arrived in a day and within a couple of days my order was processed and I was paid. It's that easy. They do a really good job of keeping you informed at every step of the way such as when they receive and process your phone and then when they make the payment. Can't recommend them highly enough… Read Full Review

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“Great! ”

Written on: 09/02/2015

Cannot fault mazuma mobile, have now sent them two items in the last 6 months and have received the full amount within 48 hours. Awesome service!… Read Full Review

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“Fantastic fast service ”

Written on: 09/02/2015 by Cullen244 (1 review written)

Incredibly simple and fast service which I am super impressed with! Will definitely be recommending to everyone I know… Read Full Review

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“Excellent Service”

Written on: 09/02/2015 by 400Wilson (1 review written)

Fast and trouble free. Well done !!!… Read Full Review

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“No 1 for customer service fast & reliable postal...”

Written on: 09/02/2015 by Reebok01 (1 review written)

No 1 for customer service fast & reliable postal service thank you mazuma mobile I would recommend to friends & family… Read Full Review

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“Claimed phone was faulty”

Written on: 08/02/2015 by Analysts (1 review written)

Sent my phone to Mazuma as they were offering a good amount to buy it. Was told the next day that the phone was faulty and they were dramatically reducing the amount by £90. The phone was not faulty at all, I had kept it in perfect condition for 2 years, which made me think they were lying. I took the phone instead to a local independent store, who found no fault whatsoever and offered me £15 more than Mazuma's original offer! Needless to say I went with them! They get the one star for… Read Full Review

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By Mazumamobile

Written on: 09/02/2015

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Very quick service”

Written on: 08/02/2015 by Johnathonq102 (1 review written)

After being messed about by MusicMagpie who offered less than half the amount they originally offered I went to Mazumba who offered more than MusiicMagpie and I had the cheque within 48 hours… Read Full Review

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“Highly recommend mazuma mobile recycling ”

Written on: 07/02/2015 by 363York (1 review written)

Absolutely first rate!! Got a quote for old phone agreed to recycle with mazuma.following morning post pack arrived with a easy to under stand step by step guide on to clear phone and how to post .48 hrs later Argos voucher dispatched. I would highly recommend mazuma. They gave me a very competitive price for old phone… Read Full Review

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“Brilliant service”

Written on: 07/02/2015 by AllissonSharp (1 review written)

Obviously worried having never tried this type of service before, but very pleased to report that the process worked perfectly and as described on Mazuma's website. I received a fair price and received the money into my account on the same day that they received my mobile. Will certainly use this service again… Read Full Review

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“Brilliant all round service”

Written on: 07/02/2015 by AngeloNolan185 (1 review written)

I love Mazuma, I've used a few times and never had a problem with them. Their efficient, prompt, polite at all times and they do exactly what it says on the tin if you like. On recent ocassion I put a sale in and was then admitted to hospital and they were really helpful with the looming expiry date etc. I wouldn't hesitate to recomnend at all and will be using again at some point. Well done Mazuma… Read Full Review

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“excellent”

Written on: 06/02/2015 by Hez011 (1 review written)

Easy , no fuss service and prompt responses. Would definitely use again and recommend to others… Read Full Review

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“Quick and easy”

Written on: 06/02/2015 by andrewcamm (1 review written)

Very quick and easy service, and paid the quoted price (which was also the highest I could find) even though the back of the phone was cracked. Will be using again in the future… Read Full Review

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“Fast. Efficient. No Fuss!”

Written on: 05/02/2015

I am new to Mazuma and thought I'd give them a try based on a friend's recommendation. We just used them to sell our iPhone 4S 16gb handset. Mazuma have made the entire process really easy and hassle free from start-to-finish. They have kept us updated with regular emails at each stage and the payment was really fast. Great service! I would definitely use again. Keep up the good work, guys!… Read Full Review

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“Beware these people are not to be trusted”

Written on: 05/02/2015 by LuciaBond69 (1 review written)

If you find yourself on the website and want to be paid cheque or direct transfer you can be trapped into selecting an Argos voucher. If that happens they will take no notice of your complaint. They won't look at the way the website operates or how it can you trap you and they won't listen to your complaint let alone consider a return of your voucher. This will apply even if you have previously been a regular customer. How do I know because thats what has just happened to me… Read Full Review

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By Mazumamobile

Written on: 05/02/2015

Thanks for your review and sorry you are unhappy with our service.

We offer 3 methods of payment - Cheque, Bank Transfer or Argos Voucher. We make selecting your payment method very clear on our website. The payment method selected is confirmed several times during the online process and again by email.

We are able to change the payment method at any time up until payment is issued. As explained on our site, we are unable to change the payment method once payment has been made.

There is absolutely no benefit to us whether customers choose Argos payment over cheque or bank transfer. We pass all of our 10% Argos discount on to the customer.

We hope this helps and hope you are able to make good use of your Argos voucher. Please note the voucher can also be used in any Homebase store.

Mazuma Mobile

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