Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
3713
95% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com

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“Not a very good service ”

Written on: 22/01/2016 by Brandong108 (1 review written)

I sent my old phone in full working order to mazuma . There was no contact from them within 5 days so i made contact to them . It took 2 days for a reply . They then stated my phone was not working and the original price of £90 was no longer offered to me just the £30 not working offer . it then took them 4 more days to put any money into my account by bank transfer . I sent this phone to them in return for cash as it was to big and needed to be unlocked to 02 as the area i live in you can… Read Full Review

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By Mazumamobile

Written on: 22/01/2016

Thanks for you review and sorry to hear your comments.

Unfortunately, we believe a number of the negative reviews we receive on Review Centre are fake. To ensure you are a genuine customer and to help us look into the comments stated, can we please ask that you provide us with your order number?

Thank you.

Mazuma Mobile

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“Great prompt service.”

Written on: 22/01/2016 by 381Joyce (1 review written)

What a great selling experience! So easy and was kept informed at every part of the process.That was a email from registering to another when my product had arrived , then processing my application and finally when the money was transferred to my account. Dont take my word for it, you need to try it if you are selling you phone or tablet. Thank you Mazuma… Read Full Review

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“MAZUMA MAGIC”

Written on: 21/01/2016 by Mick501 (2 reviews written)

Best all rounder.Price as agreed or returned free of charge;all postage paid no personal expenses;money paid out same day as phone processed;4 day turn round start to finish.What's not to like?… Read Full Review

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“Great service!”

Written on: 21/01/2016 by JakobDaniel (1 review written)

Fast and efficient service. Good price and very prompt payment. Excellent communication. Would definitely recommend… Read Full Review

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“Good service quick easy”

Written on: 21/01/2016 by McKayze180 (1 review written)

Me and my partner both sold out iPad 2's. The process was easy and quick. My envelope to send my iPad in was alittle late so I emailed with my ref and mazuma got back to me quickly and sent out another quickly. Would recommend for sure… Read Full Review

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“Brill sercice”

Written on: 21/01/2016 by ArielAtkinson (1 review written)

Always keeping you informed of order. Quick service. Would def recommend… Read Full Review

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“Less than quoted”

Written on: 20/01/2016 by Angela1979 (1 review written)

Totally discussed with the amount £50 as quoted £80 I could of sold separately and got more. Terrible service… Read Full Review

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By Mazumamobile

Written on: 21/01/2016

Thanks for your review and sorry to hear your comments.

Can you please let us know what you order number is?

Thanks

Mazuma Mobile

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“Fab service ”

Written on: 20/01/2016 by RaidenDonnelly335 (1 review written)

Great service from start to finish and cash for my old phone happy days… Read Full Review

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“Excellent speedy service definitely recommend ”

Written on: 19/01/2016 by 66Pereira (1 review written)

I have used mazuma twice now, both times excellent service provided. They always keep in touch letting you know by email each step of the process eg. when you're phone arrives, when they have sent your money etc. My phone arrived there first thing, by 12.30 my money was in the bank. Would definitely use them again. Also if you have a question and email them they reply really quickly aswell. Brilliant… Read Full Review

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“AMAZING ALL ROUND SERVICE”

Written on: 18/01/2016 by C3C4 (1 review written)

Recommended to me by my son who has used the company before. An amazing all round service, no fuss, good price and very easy to complete the transaction. Highly recommended to everyone… Read Full Review

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“Get phone offer less twice”

Written on: 18/01/2016 by Sid583 (1 review written)

Recently upgraded my phone so got a quote for £110 for old handset. Sent it off and 2 days later get an email saying phone is faulty and will offer £25. Strange as I was using that handset without any problems and never used without a case just 48 hours prior. Happens last time with old phone, won't be making same mistake again. Pull you in then rip you off. Getting phone returned, rather use it as a paper weight that take that… Read Full Review

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By Mazumamobile

Written on: 19/01/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Verification of faulty units”

Written on: 18/01/2016 by Dodd374 (1 review written)

So I packaged up my iPad 2 32 gb as directed, paid £11.50 to get it to Mazumo safely and in my opinion the unit was is good working order, there were a few scuffs on the back of the casing but well worth £80. However upon mazumos inspection the touch screen was lifting in the top right hand corner. They should send a photograph via email to verify their claim not just an anecdotal report because I didn't notice this reported defect and I know for a fact that it's never been opened up assuming… Read Full Review

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By Mazumamobile

Written on: 18/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Jo1965X1's Comment

Written on: 18/01/2016

M6960731 is the order number.

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By Mazumamobile

Written on: 19/01/2016

Thanks.

We can confirm that your iPad 2 was classed as Faulty due to having a faulty screen. The screen was raised and lifting on the top, right hand side.

We offered you the Faulty price or the option to have the iPad returned free of charge. You accepted the offer and we made payment on the same day.

We hope this helps.

Mazuma Mobile

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Jo1965X1's Comment

Written on: 18/01/2016

M6960731 is order number.

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“Handy, Easy and Quick!”

Written on: 17/01/2016 by Simpson361 (1 review written)

I had an iphone 5 to sell and after getting a quote from Mazuma they sent me a free post bag. After posting and spending £8 in special delivery, My order got processed the next day and the money was in my account within 24h of posting my phone! Great service and I'll definitely use it again in the future. Will definitely recommend… Read Full Review

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“Never pay what they say online always offer less”

Written on: 17/01/2016 by Janet317 (1 review written)

Never pay what they say always offer a lot less when they have received goods… Read Full Review

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By Mazumamobile

Written on: 18/01/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Excellent mobile sales service”

Written on: 17/01/2016 by EvanCollins (1 review written)

I sold an iPhone 5 for £100 Posted it off, and within 3 days the money was in my bank. Straight forwards and an honest service… Read Full Review

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“They do what they say”

Written on: 17/01/2016 by Camreny244 (1 review written)

I have used websites twice before and had two different experiences - one gave me what they promised initially and the other ended up paying me less than they originally promised me for my mobile phone. I have just used Mazuma Mobile and would recommend them 100%. I went on line on Sunday for quotes from various websites but was wary due to past experiences. I chose Mazuma because of their reviews. I printed off postage labels etc on Sunday night, posted using free postage on Monday, they… Read Full Review

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“I'm old, Mazuma is brilliant. Even I could do it. ”

Written on: 16/01/2016 by WilsonCasey (1 review written)

There was nothing to dislike, nothing difficult to do, I was led by the hand at every step. Easy peasy entirely thanks to Mazuma's immaculate system… Read Full Review

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“Let down”

Written on: 16/01/2016 by Carver373 (1 review written)

When my iPhone 5c 16gb phone was received by mazuma mobile they informed me that my mobile was faulty. This was the first I had ever been aware of it, however I didn't doubt their integrity. I am not disputing this issue. The issue I have with the now established company was their staff's reluctance to help and ultimately the lack of understanding I received. I was offered £105 for my mobile a couple of weeks ago, £80 as the handset to my knowledge was in working condition and I also took… Read Full Review

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By Mazumamobile

Written on: 18/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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“Very fast service I would recomend it to everyone did...”

Written on: 15/01/2016

Very fast service I would recomend it to everyone did as they said I posted the phones yesterday and the payment was in my account the next day. Thank you… Read Full Review

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“Wasn't impressed with your service as my mobile was...”

Written on: 15/01/2016 by toniday1977 (1 review written)

Wasn't impressed with your service as my mobile was working and then you said it was faulty and I had to accept the funds as I needed it asap… Read Full Review

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By Mazumamobile

Written on: 15/01/2016

Thanks for your review and very sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Toniday1977's reply to Mazumamobile's Comment

Written on: 15/01/2016

M6955270 order number

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By Mazumamobile

Written on: 18/01/2016

Thank you.

We can confirm that your Sony Xperia Z3 Compact was classed as Faulty due to the micro SD card slot being faulty. The slot does not close properly which makes the phone un-waterproof.

We emailed you a revised Fault offer with the option to have the phone returned free of charge. You accepted the Faulty price and payment was made.

We hope this helps.

Mazuma Mobile

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