Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
95.3% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Quick and Reliable”

Written on: 12/04/2012 by DeadlyDirk (1 review written)

I've used Mazuma for a few years now, I once deviated and used one of the bigger companies which offered me more for my phone (they took 3 to 4 weeks to do a bank transfer, the less said about them the better! - By the way it was Envirofone).. So yes, Mazuma, they don't offer the best price, but I know that if I send my phone special delivery on say, Tuesday, the money will be in my bank account the very next day, normally in the late afternoon, evening time. They've done this without fail… Read Full Review

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“DO NOT USE MAZUMA MOBILE”

Written on: 06/04/2012

I sent my Blackberry to them in order to receive cash. I used their prepaid envelope enclosing the delivery note. They claim they are not in receipt of my phone, and I sent it over 15 days ago!!! How convenient! CANNOT BE TRUSTED!… Read Full Review

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Mazuma's Comment

Written on: 02/05/2012

Thanks for your review and sorry to hear you are unhappy with our service.
Unfortunately, without knowing your name or order number we are very limited in replying to your comments.
Please let us know what your order number is if you would like us reply to this review in greater detail.
Thank you.

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“DO NOT USE WASTE OF TIME”

Written on: 05/04/2012

i sent a them a nokia c7 not blocked perfect working then next day i get an email from them that it is blocked and they are going to keep it i rather go with fonebank they gave me good service… Read Full Review

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Mazuma's Comment

Written on: 02/05/2012

Thanks for your review and sorry to hear you are unhappy with our service.
Unfortunately, without knowing your name or order number we are very limited in replying to your comments.
Mazuma Mobile support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit. UK legislation states that we cannot under any circumstances return or pay for a blocked mobile phone or device at any time unless the block has been removed.
If your phone is blocked, you would have be given 28 days to unblock the phone in order for us to make payment.
Please let us know what your order number is if you would like us reply to this review in greater detail or if you would like us to provide you with a CheckMEND report evidencing your phone is blocked (registered lost/stolen).
We hope this helps.

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“rip of !! ”

Written on: 29/03/2012

I sent of my blackberry 9700 sent it next day recorded to make sure it got there. Then received an email saying because there a tiny bit of mega pixel damage its classed as not working which is complete crap as the phone still works, u can ring textake photos. And there offering a non working price what a load of crap. I would not recommend to anyone!!!! Ripping people of !!!… Read Full Review

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Mazuma's Comment

Written on: 02/05/2012

Thanks for your review and sorry to hear you are unhappy with our service.
Unfortunately, without knowing your name or order number we are very limited in replying to your comments.
Our website does state that a phone must have a fully functional screen in order to be classed as working. Pixel damaged requires the whole LCD screen to be replaced in order to be repaired. We would have emailed you a non-working offer with the option to have the phone returned free of charge.
Please let us know what your order number is if you would like us reply to this review in greater detail.
We hope this helps.

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“Excellent”

Written on: 16/03/2012

Registered to sell phone Thursday morning with Mazuma, posted on the way home, bank transfer in my account Friday! couldn't ask for a better service i am well impressed. I bought my own jiffy bag for 60p and posted it myself 1st class recorded, all done an dusted for less than £2.50. Will definitely use again… Read Full Review

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“DO NOT TRUST MAZUMAMOBILE , I WILL NEVER USE AGAIN !!!!!!!”

Written on: 01/03/2012

I got offered £35 for my old Nokia N95, it worked fine with just the usual wear on the keys. So i wrapped it really well in bubble wrap and tissue paper and used their free post service. Big mistake !!! when they received my phone they claimed it had a broken screen and offered me £15 for it. I contacted them by phone immediately and they said it must have been damaged in the post, which is what i was expecting them to say, as it is your word against theirs. I know my phone was too well… Read Full Review

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Mazuma's Comment

Written on: 02/05/2012

Thanks for your review and sorry to hear you are unhappy with our service.
Unfortunately, without knowing your name or order number we are very limited in replying to your comments.
We're afraid that we can only assess phones by the condition they were received in. We can assure you that we do not damage phones. We have 1000's of phones safely arrive with us on a daily basis.
Please let us know what your order number is if you would like us reply to this review in greater detail.
We hope this helps.

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“Perfect”

Written on: 13/02/2012

I was quoted £90 for my 2 year old 16gb iPhone 3GS. I received my pack to send the phone the day after placing my order. I then wrapped the phone in bubble wrap and posted it (with their standard freepost option) on the Saturday. It is now Monday evening and I have received my payment of £90. Couldn't be happier with the service. The only advice I would give is to send your items via first class recorded delivery if they are of high value, just in case. I would recomend them to anyone!… Read Full Review

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“Do not trust”

Written on: 01/12/2011

Mazuma are saying that my phone was lost in the post and that they never received it and are blaming Royal Mail for losing it. Royal mail are blaming Mazuma. Either way I have not been paid and lost m,y phone and money for it. Do not recommend… Read Full Review

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Mazuma's Comment

Written on: 29/12/2011

Sorry to hear your phone did not arrive with us. It's difficult for us to comment without knowing your name or order details. The freepost service we provide includes up to £46 loss/damage cover with the Royal Mail if you obtained a proof of posting. Please contact us if you need any assistance with the Royal Mail claim form. We have 1000's of phones delivered to us safely via this service on a daily basis. We're very sorry your phone was lost in the post.

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Antonyrowe's Comment

Written on: 28/01/2012

In all fairness, how do you know they are not telling you the truth? I think telling people not to trust them is not justified when you cannot prove they are wrong. One would have to askwhy you would post a mobile phone without sending registered post?

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Mazuma's Comment

Written on: 19/01/2012

Thanks for your review and sorry to hear your comments. All handsets are processed and paid on the same day we receive them. Please contact our customer support team on 0845 872 3000 and we will be happy to check the status of your order and advise. Hope this helps.

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“Fast, reliable!”

Written on: 22/11/2011 by guest135 (1 review written)

Brilliant service - fast, reliable. Printed the posting pack and sent my phone using Special Delivery yesterday afternoon. Phone was delivered to Mazuma this morning and this afternoon I recieved money to my account. Would definitely recommend this company to my friends. Thank you Mazuma!… Read Full Review

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“Fantastic Service, would definately recommend”

Written on: 18/11/2011 by FoxtrotOscar (3 reviews written)

WOW what a service!!! Sent 3 phones off on Thursday (including an iPhone 3g) and the money was in my bank by lunchtime the next day. For the life of me I can't see why anybody could knock a service like that!!!! 10/10. If you are in doubt about using Mazuma, don't be!!… Read Full Review

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“Outstanding Service Throughout”

Written on: 15/11/2011

I compared many mobile phone recycling companies and Mazuma Mobile offered what I thought was the best value for money service. A friend of mine has also sold 4 phones through Mazuma Mobile and highly recommended them. With these two points in mind I decided to go ahead with the sale and I'm so glad I did. I printed out my own paperwork on Monday and sent it in my own packaging through the freepost service. Tuesday lunchtime I received an e-mail saying the phone had arrived, then a further… Read Full Review

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“Missing iPhone 4”

Written on: 23/10/2011 by Rixtauk (1 review written)

Really annoyed!! I sent my iPhone 4 on the 11th of October 2011 by there free post, in perfect condition, even charged the battery for them, I chose Mazuma as I read good reviews, and even though they offered me £260 for my 32gb version, Envirophone offered me £280, but I didn't trust them due to their reviews... Anyway I rushed home during lunch to send it off as I paid out £500 for the new 4s sim free, I was anxious to put some money back in the bank It's now the 23rd or October, phone… Read Full Review

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Mazuma's Response to Rixtauk's Review

Written on: 23/10/2011

Unfortunately, without knowing your name or order number it's impossible to advise on specifics. However, if you posted via freepost, it should take 1-3 working days for your phone to arrive with us. Royal Mail advise to allow 15 working days before classing the item as lost. Our posting instructions recommend that you post high value items via Special Delivery, which offers next day delivery, tracking and insurance of up to £500. We hope your phone arrives shortly. When it does, we will email you and make payment on the same day of receipt. We hope this helps.

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Mbyrne3383's Response to Rixtauk's Review

Written on: 22/11/2011

In a similar situation.. Although I only posted on Saturday.. I sent 2 phones, both in seperate packages which they sent to me.. I sent them an old Nokia which they gave me £7 for and an iPhone 3GS which they offered £110 for.. Today I saw that the Nokia was processed and completed, no activity on the iPhone and on their site it still says \"awaiting delivery\".. If nothing happens tomorrow then I'll assume someone has pinched it, I'm sure if they've got one then they'll have the other!

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Ogerrard's Response to Rixtauk's Review

Written on: 14/11/2011

I'm in the same position - posted on November 9th and nothing as of today so far. Just been told that the free post option can take up to 15 days, but I wonder if that'll ever happen. I suppose I should have done it properly and paid for recorded delivery, but I felt incensed at the notion that \"not paying for recorded delivery means your stuff will get nicked\". Did they ever admit to getting your phone and pay you the money?

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“No problems”

Written on: 02/10/2011 by Jenesis (21 reviews written)

I sent Mazuma my old Blackberry Bold when I upgraded my phone. I asked for the £110 they quoted to be sent via BACs. I got the posting envelope really quickly. Wrapped the phone, took it to the post office, money was in my account the day after next. No problems at all. A very nice touch is that all they want is the phone and the battery - you don't need to find the charger. Just remember to wipe your phone to factory settings and clear the memory! Only slight critique is if you decide to… Read Full Review

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“1st time fine 2nd time nothing”

Written on: 17/09/2011 by lbridge25 (1 review written)

I sent off my sony experia x10 a couple of weeks ago and recieved the money the next day i couldnt have been happier! Sent off my old nokia n95 8gb on thursday and on friday got email saying recieved and then another one saying orders complete and the money will be in my account by midnight tonight and another one with like a reciept of my order saying please allow two hours for payment to cleae! It now saturday and still gave no money for it! If there no money by monday they are going to have… Read Full Review

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Guest's Response to lbridge25's Review

Written on: 17/09/2011

Did you get your money in the end. I'm in the same position!!

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Mazuma's Response to lbridge25's Review

Written on: 19/10/2011

Thanks for your review and sorry to hear you didn't receive funds on the day of transfer. The bank transfers we make are by Faster Payments and clear on the same day of receipt. Please contact our customer supprot team on 0845 8723000 and we'll look into this for you. Hope this helps.

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Marshytheyeti's Response to lbridge25's Review

Written on: 17/09/2011

Did you ever get your money. Same thing happened to me

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“blackberrytourch”

Written on: 09/09/2011 by jamessymons123456 (1 review written)

blackberrytourch all inecellent condition and working order… Read Full Review

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“Terrible ”

Written on: 03/09/2011 by Debbie145 (1 review written)

It has taken atleast 2weeks for my cheque to come through and I'm very disappointed with the service. Wouldnt recommend this to anyone. There are plenty of othere companys out there to use… Read Full Review

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Mazuma's Response to Debbie145's Review

Written on: 09/09/2011

Thanks for your review and sorry to hear you waited 2 weeks to receive your cheque. Without knowing your order details it is impossible to comment on details but we can assure you that Mazuma process and pay all orders on the same day the phones are received. Your cheque would have been posted via 1st class post on the same day we received your phone. We can only assume there was a long delay with your post. We hope this helps.

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Marklm's Response to Debbie145's Review

Written on: 28/10/2011

Had exactly the same problem myself!

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“Can't praise them enough.”

Written on: 06/08/2011 by Sico2 (6 reviews written)

What else to expect, asked for a prepaid envelope, got it the next day. Packed my phone in it, sent out only with battery. 3 days later, full promised amount was on my bank account. Thank you Mazuma! :) … Read Full Review

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“Excellent Service - Received cheque within 7 days!”

Written on: 31/05/2011

Mazuma gave me the best price for my Samsung Chat £15. Received posting pack after 2 days. Sent out the next day. I got an email from them 2 days later to say they had received the phone and the cheque was in the post. Received the cheque 2 days later. I've used other phone recycling services and Mazuma is the best I've used so far. The only other one I recommend is Sainsbury's Phone recycling service as you can get Nectar point's that can be sometimes worth more than a cheque. Whatever you… Read Full Review

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“I wanted to sell my T-Mobile G2 Touch and was a bit...”

Written on: 21/05/2011 by buzzardsrule (2 reviews written)

I wanted to sell my T-Mobile G2 Touch and was a bit worried after reading some negative reviews for Mazuma Mobile, Envirofone and other phone recycling companies on this and other sites but decided to give Mazuma Mobile a go. On the 15th May I requested a pack from Mazuma Mobile after creating an account and received an email confirmation. They were offering £58.00 for my phone. My pack arrived on the 17th and I made sure I read the terms and conditions carefully making sure I removed the sim… Read Full Review

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“I used mazuma to sell my iphone after I was shown a...”

Written on: 20/05/2011

I used mazuma to sell my iphone after I was shown a review site about them (http://www.mazumareview.com/).
There's only a few comments on there, but they were positive, so I took a chance.
I waited for my envelope, sent off my phone and I was a bit cautious to start with, about sending off my £300 odd iphone, but it paid off. I got the cheque a few days later and cashed it no problems.
I would definitely recommend them, and I would use them again to sell my old mobiles, it means I can afford… Read Full Review

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