Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
3322
95.7% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Outstanding service for a good price”

Written on: 30/01/2013 by Rgda2910 (1 review written)

Really quick efficient service. After bring palmed off by another company claiming my phone was faulty. Mazuma processed my order at no cost to me and paid me within two days of enquiry. Very impressed. I fault the service. Can't fault the payment would defiantly use there service again… Read Full Review

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“1st Class”

Written on: 29/01/2013

This is the 3rd or 4th time that I've used Mazuma and as always service has been 1st class, easy transaction, prompt despatch of mailing envelope and extremely prompt payment. I've looked at other mobile phone recycling services but Mazuma will always be my first choice… Read Full Review

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“Fantastic service”

Written on: 29/01/2013 by neil250863 (1 review written)

After checking the Internet for the best price for my 2 phones mazuma were not the best offer but checking the reviews mazuma was the only one without any bad feedback and was recommended by a friend as well. As the 2 phones together were priced at £275 I sent them special delivery on the Monday at 16.30 at the post office they received them on the Tuesday morning and was emailed to say they had got them and were being processed, then another email in the afternoon saying the money was been… Read Full Review

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“Very slow and unreliable ”

Written on: 29/01/2013 by Colinabraham1 (1 review written)

When I went on the site I was lead to believe the phone would be received in quick order and payment made by faster transfer... However it took 4 working days for the envelope to arrive and then 13 days for it to arrive at the factory and now I'm waiting for payment.... Faster payment is an instant payment not before midnight that is a joke!!! So all in all I have waited 18 days for a payment that I urgently needed and have ended up doing without when I could have sold the phone for more on… Read Full Review

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Mazuma's Response to Colinabraham1's Review

Written on: 29/01/2013

Hi Colin
Thanks for your review and sorry to hear you are unhappy with our service.
We can confirm your phone was received on the 29/01/13 and full payment was made by same day bank transfer on the same day. We advise customers that payment will be in your account before midnight but it typically clears in your account within 2hrs of us making the transfer.
We apologise if there was a delay with the Royal Mail delivering your pone to us and hope you appreciate that we processed your phone and made payment on the same day of receipt.
Please note that most other recyclers will take a number of days to process your phone and pay via BACS which then takes a further 3 days to clear in your account.
We hope this helps.
Mazuma Mobile

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“Rubbish”

Written on: 29/01/2013 by Qwerty18967 (1 review written)

I sent off my old iPhone 4 and was offered £110 which I thought was really good. After afew days I got an email telling me the phone was faulty and they would only give me £40. Apparently there was a problem with the home button? It worked fine before I sent it, it was sometimes abit slow but it worked. I requested them to send my phone back now as this is ridiculous. The phone is fine, it is worth a lot more than £40… Read Full Review

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Mazuma's Response to Qwerty18967's Review

Written on: 29/01/2013

Thanks for your review and sorry to hear your comments.
Our website does state that all buttons must work in order for a phone to be classed as 'working'. The Home button on an iPhone is a key button for functionality.
We offered you the non-working value with the option to have the phone returned free of charge.
We hope this helps
Mazuma Mobile

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“Fantastic hassle free ”

Written on: 28/01/2013

Great fast service no fees to pay - e mail to say the money was winging its way to the bank, would definately recommend - thankyou!! :)… Read Full Review

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“Fantastic Service”

Written on: 28/01/2013 by JimJacqui (1 review written)

Made the order to sell my phone on the Wednesday. Received the Pack on Thursday and returned the phone that day. Received the PAYMENT IN FULL on the Friday. 2 Days from Start to Finish - Could not believe how efficient this service was. Look forward to using it again soon… Read Full Review

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“super fast service”

Written on: 27/01/2013 by maggs1812 (1 review written)

sent my phone to them on thursday and recieved my payment the next day would recommend everyone to use mazuma fantastic and quick :)… Read Full Review

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“Fantastic service would reccomend”

Written on: 26/01/2013

great service recieved payment within a 2 days , easy to use and happy with overall payment of phone:)… Read Full Review

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“Very Quick Service”

Written on: 24/01/2013

Quoted price was paid in full. Posted 4pm and the cash was in my account at 2.30pm next day. I was kept informed of the mobile phones arrival and that it had been accepted. Payment followed a few hours later. Hard to fault really. Can't see how there could be any improvement - apart from paying more !… Read Full Review

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“Best service ever”

Written on: 23/01/2013 by Lottiebelle (1 review written)

Oh how I wish every transaction I did could be as slick as this. Online sale emailed off saturday, received bag and indtructions monday, I toddled off to post office Tuesday at midday and an email was received wednesday to say money will be in my account by midnight!! I've used mazuma before and was tempted in my last phone sale by what appeared to be a better offer from O2...except O2 made all these sneaky deductions from their original quote - totally unreasonably - ie they deducted £30 as… Read Full Review

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“Mazuma unwanted phone sale.”

Written on: 23/01/2013 by G0UFI (1 review written)

what a fantastic company is Mazuma mobile - i posted my unwanted phone yesterday (22nd January 2013) and today the money is in my bank already. thank you Mazuma for a great deal. i will be recommending the company to others when they want to sell thier unwanted phone. … Read Full Review

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Fairydust23's Response to G0UFI's Review

Written on: 25/01/2013

My suggestion was you photograph an identical phone with damage and pretend that is the customers phone. The people who have complained happen to be sending in the same phone to you. Your scripted replies won't change the facts. In another case you said you had lost the phone in your warehouse then claimed there was no paperwork with the phone when it was in fact elastic banded to the iPhone box it was sent to you in, which was then in more protective packaging, then an hour later another of your team claimed it had been on charge all day but wasn't working. -an hour earlier you couldn't find it?! Explain that with a scripted response if you like. You count on people believing their phone miraculously got damaged on its way to you and accepting less money without question- hence perhaps the reason there aren't many more complaints.

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“Did EXACTLY what it said on web page”

Written on: 23/01/2013 by sebelec (1 review written)

23/01/13 I have used Mazuma once before about 4 years ago and they were then recommended by a colleague and they performed excellently. Now - I had a mobile to sell and googled it and many sites are now available, most offering more money than Mazuma. I reviewed the others feed back. Most people did NOT get the original offer but ended up in dispute/disappointment on the final offer received. Not in my case with Mazuma. I accepted the offer, I sent the phone and 2 days later it was confirmed… Read Full Review

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“Brilliant service”

Written on: 23/01/2013

Really pleased. Set up account on Sunday afternoon, received envelope on Tuesday, posted off on Tuesday and by Wednesday the money was in my account. Couldn't have been better. Would definitely recommend and will use in the future… Read Full Review

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“Fantastic every time”

Written on: 23/01/2013 by Lillins (1 review written)

Fantastic quick transaction. Would recommend to friends and family… Read Full Review

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“Disgrace”

Written on: 23/01/2013 by Markfleming25 (1 review written)

M5804374 hi I received an amount of 35pound which I do not want.as I was told I was to receive 80pound for my apple iPad.AS I got told the iPads on and off button wasnt working which is not true there for a want my apple I pad back many thanks mark fleming… Read Full Review

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Mazuma's Response to Markfleming25's Review

Written on: 24/01/2013

Hi Mark
Thanks for your review and sorry to hear you are unhappy with our service.
We can confirm that we received your iPad on the 22/01/13 and classed it as non-working due to having a faulty on/off button. We emailed you on the same day with the option to accept the non-working price or have the iPad returned free of charge.
You accepted the non-working price on the 23/01/13 and we made a same day bank transfer on the same day.
Other than this review, we have had no communication from you to state you wanted the iPad returned.
Unfortunately, as you accepted the non-working offer and payment has been made, we can no longer return the iPad.
We hope this helps.
Mazuma Mobile

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“Amazing fast payment”

Written on: 22/01/2013 by Bexsmith (1 review written)

This was amazing I only posted my phone at 5pm Monday night and received a email Tuesday saying it been received and payment had been made! Amazing fast and easy process! Thanks so much would highly recommend… Read Full Review

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“Excellent safe and very fast payment”

Written on: 22/01/2013 by Hoovermelon (1 review written)

Excellent service and very fast payment. Got a valuation on line, printed off and sent Money was in my account the very next day and at the valuation they promised Have used similar companies before and has taken 4 weeks to process Kept me informed with e mails all the way through Highly recommend… Read Full Review

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“CON ARTISTS- AVOID”

Written on: 22/01/2013

Tried to make out a thickly wrapped, virtually new iphone was not working when they got it, and offered me hardly anything for it. After saying they'd lost it and many other excuses before hand. Will never be using again!!… Read Full Review

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Mazuma's Comment

Written on: 22/01/2013

Thanks for your review and sorry to hear you are unhappy with our service.
We process all phones on the same day of receipt. If a phone is found to be non-working, we email a non-working offer with the option to have the phone returned free of charge.
Please provide your name and order number if you would like us to provide specific details on your sale.
We hope this helps.
Mazuma Mobile.

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Fairydust23's Comment

Written on: 22/01/2013

No unfortunately your robotic response did not help, nor did your horrendous customer service. I will solve this problem myself by never sending you a phone again and recommending that others also save themselves the trouble and don't use your website.

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Mazuma's Comment

Written on: 23/01/2013

We're very sorry you found our response robotic.
Unfortunately, without knowing who you are or what your order number is, it is impossiable for us to provide specific details on your sale.

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“Excellent - a very easy service to use.”

Written on: 22/01/2013

Applied on line on Sunday - printed the documents and sent the phone "signed for" 1st class Monday afternoon in all the snow! Confirmation of payment received this afternoon - Tuesday. All so easy and quick… Read Full Review

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