Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
3303
96% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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“Thank you for quick and prompt service. I would...”

Written on: 18/06/2013

Thank you for quick and prompt service. I would recommend maxima mobile to friends and family. Hassle free service with quick outcome… Read Full Review

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“Do not trust”

Written on: 17/06/2013 by Mapesyo (2 reviews written)

I sent my £200 iPhone to them they are saying its not been received I've called Royal Mail they are saying it would have been received 3 days ago, and all mazuma say is it will take 15 days for delivery when this is not true what they mean is they can't make a claim for it until the 15 day mark although I'm assured by Royal Mail it's been delivered… Read Full Review

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Mazuma's Response to Mapesyo's Review

Written on: 18/06/2013

Thanks for your review.

As we don't know your name or order number it is very difficult to advise in detail.

You would have been given a tracking number when posting your phone at the post office. You then simply track your parcel on royal mail's site.

Our freepost bags take on average 1-3 working days to arrive with us. The Royal Mail advise to wait 15 days before you can make a loss claim.

If you would like to let us know your order number we will be happy to provide further details.

Hope this helps.

Mazuma Mobile

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Mapesyo's reply to Mazuma's Comment

Written on: 18/06/2013

Yes i was given a tracking number i have used the tracking number i have also called royal mail they advise its not a tracking number as such as it will only allow you to confirm they have recieved it. the royal mail also advised me it would have been delivered to you by now they advised the maximum it would of taken would be 5 working days although you say it take maximum 15!? which is not true according to royal mail my order number is M6035603

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Mazuma's reply to Mapesyo's Comment

Written on: 18/06/2013

Hi

The tracking number you have is trackable. The status will change to delivered once your parcel is delivered to us. We have tracked your tracking number on royal mail's website and it's showing as undelivered.

Our freepost bags should take 1-3 working days to arrive. The Royal Mail advise that you must wait 15 working days before they accept the parcel as lost.

It is likely that your phone has been lost in the post but we will continue to keep a look out for it and email you if it arrives.

If your phone does not arrive within the 15 working days, you will be able to make a loss claim with the Royal Mail. We will email you with details on how to do this once the 15 days are up.

We apologise for the inconvenience caused and hope you appreciate that the Royal Mail have lost your phone not us.

Mazuma Mobile

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Mapesyo's reply to Mazuma's Comment

Written on: 18/06/2013

Yes a loss claim of £50 only £150 loss to me great service from mazuma mobile regardless of weather it was you or Royal Mail that have lost it I hold you guy responsible for not using a more secure service if that's how they treat people property rest assured the bad reviews will be spread over every review site on the web

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Mazuma's reply to Mapesyo's Comment

Written on: 18/06/2013

Hi

We do recommend that customer post high value phones via Special Delivery. This is explained in our posting instructions.

It's unfortunate that your phone has not reached us and we hope it has only been delayed rather than lost.

We'll continue to keep a look out for your phone and keep you updated.

Mazuma Mobile

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Mapesyo's reply to Mazuma's Comment

Written on: 18/06/2013

It doesn't say you recommend it at all it says its an option I believe your just bad

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Mazumamobile's reply to Mapesyo's Comment

Written on: 19/06/2013

If you look at the heading of each posting option, the Special Delivery one has a big 'Recommended for high value orders'.

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By Mazumamobile

Written on: 18/06/2013

Hi

We advise that customers send high value phones via Special Delivery. This offers up to £500 loss/damage cover. This is explained in the posting instructions we sent you.

We will continue to keep a look out for your phone and keep you updated.

Mazuma Mobile

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Report this review Read 8 Comments Read Verified Business Response

“quick, easy simple”

Written on: 16/06/2013

very pleased with the service was so simple to do and had no troubles along the way… Read Full Review

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“Super fast service”

Written on: 16/06/2013

Great fast easy to use service would highly recommend and use again. Also great communications Mazuma keep you informed at every step of the process. … Read Full Review

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“Fast and prompt payment will use again no question ”

Written on: 15/06/2013

Fast and prompt payment will use again no question… Read Full Review

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“Well worth checking maxima out”

Written on: 15/06/2013

What can I say! If you've an old phone sitting in your draw check out mazurka, you will get cash for your old phone! Great service ,good price for your old phone. I sent my phone off on the 11.6.13 and had the money sent to my bank account on the 13.6.13. Great service from mazuma fast and reliable service from this company. 5/5 thanks mazuma. ID London… Read Full Review

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“brilliant”

Written on: 14/06/2013 by ashuttleworth51 (1 review written)

What an amazing and brilliant professional service Mazuma are from start to finish. From requesting to sell my phone to receiving payment took as little as 3 days. Cannot fault this company at all. It is a pleasure to have a company who values its customers and gives an impeccable service. CONGRATULATIONS & WELL DONE ALL AT MAZUMA, YOU SHOULD BE VERY PROUD!!… Read Full Review

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“Quick service and reasonable price”

Written on: 13/06/2013 by samham89 (1 review written)

After sending my Galaxy S3 via Special delivery I received an email the very next day to acknowledge receipt of my phone. There was great communication through the whole process via email and I received my payment before the end of the day as promised. Very good service… Read Full Review

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“Fantastic! Posted phone on Thursday and Mazuma Mobile...”

Written on: 13/06/2013

Fantastic! Posted phone on Thursday and Mazuma Mobile received it on the Monday and I received the money Monday night. Excellent service!… Read Full Review

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“Super Fast Service”

Written on: 12/06/2013 by JulieNo22 (1 review written)

What can I say - phone received by Mazuma at 9.21am payment sent to my bank at 12.31 Thank you Mazuma for a fast hassle free service No postage to send my phone in and the promised £120 in my bank in three hours Brilliant would definitely use again… Read Full Review

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“Very easy”

Written on: 12/06/2013

Very easy to use, was sent my postage letter very quickly and payment was in my bank within a day. Would use again!… Read Full Review

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“Recycled Mobile Phone”

Written on: 12/06/2013

Great service, I was going to throw my mobile in the bin as it was no longer working and the screen and bottom corner were smashed. I sent it off to Mazuma(Free P&P)and within a couple of days the money agreed on screen was in my account. Excellent and pain free. I would definitely use them again in the future and wished I had have used them in the past… Read Full Review

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“Fast, speedy, excellent ”

Written on: 12/06/2013

Title says it all really. First time used but very impressed with the company… Read Full Review

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“Ultra-fast service!”

Written on: 12/06/2013

I was so impressed with the five star rated customer service on a low priced item!… Read Full Review

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“Sold an IPhone 4, couldn't be happier with the service”

Written on: 12/06/2013

I was a little apprehensive about sending off my phone to a company without speaking to anyone in person but I'm very glad I did! They relieved my phone at 10am, it's now 12:45 and the money is in my account (I went for the bank transfer option). I'm going to look around and see if I've got any other devices lying around I can get shot of… Read Full Review

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“Unsurpassed Service”

Written on: 12/06/2013

I posted my phone on Saturday and it the transaction was completed on Monday. Incredible! if you want to return an old phone for cash there is only one option… Read Full Review

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“3 sales now every time brilliant”

Written on: 11/06/2013

Every thing is so easy and fast, completed 3 sales now over the last 2 years and every time it was trouble free… Read Full Review

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“Fast, Efficient and a fair price”

Written on: 10/06/2013 by chriswalton (1 review written)

To begin with I tried to recycle my old phone with another company (gadgets4everyone) because they had offered me more money. It took them a week to process my phone to then be told they had reduced the value by 75% because my screen was scratched (not possible as it still had its screen protector on) , the headphone jack was broken (again this was not true as it worked when I sent it and also still worked when I had it returned) and there was some paint missing around the bezel this was true… Read Full Review

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“Excellent service”

Written on: 09/06/2013

Used about 6 times always get a good fast service thank you mazuma mobile always recomend mazuma to friends and family… Read Full Review

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