Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
96% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Better than Envirophone!”

Written on: 17/04/2013

When selling my Samsung GalaxyS3 I looked at both Envirophone and MazumaMobile. Envirophone offered a slightly better price so I went with them. 3 days after posting they sent me an E-mail stating my handset was damaged and dropped the offer by 60%. I asked them for proof of this "damage" as the phone was sent in pristine condition to them. I receive this photo after plenty of E-mails showing a join on the handset that every GalaxyS3has. So they returned the phone to me, free of charge, and I… Read Full Review

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“Super quick bank transfer- same day you received the...”

Written on: 17/04/2013

Super quick bank transfer- same day you received the phone. Very happy thank you. … Read Full Review

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“Excellent! Quick & easy with no catch. Would...”

Written on: 17/04/2013

Excellent! Quick & easy with no catch. Would definitely use again… Read Full Review

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“Poked in eye”

Written on: 16/04/2013 by Ashley225 (1 review written)

I have sent several phones to mazuma and never Had a problem but today after sending a iPhone 4 You say there are white marks on the LCD when Viewed on a white screen dam you must have good eyes The phone was in perfect working order I used it to the Night before I sent it and also checked it in the morning I payed 7.95 to post it to you in your bag in its original box as It arrived to me it was kept in a rubber case all it's life funny that It's a used phone you offered a used price the… Read Full Review

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Mazuma's Response to Ashley225's Review

Written on: 17/04/2013

Thanks for your review and sorry to hear you are unhappy with our service.

Without knowing your name or order number it is difficult to comment in detail however, it sounds like your iPhone screen is either defective or damaged. White marks in the screen are usually caused by excessive pressure, water ingress or damage pixels. Unfortunately, the only way to repair this is to replace the whole screen.

For this reason, we would have classed your phone as 'Faulty'. Our website does explain that your phone will be classed as 'Faulty' if it has a damaged or faulty screen. Please note that all other recyclers would also class this phone as 'Faulty'.

We would have emailed you a 'faulty' offer with the option to have the phone returned free of charge.

We hope this helps.

Mazuma Mobile

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Ashley225's reply to Mazuma's Comment

Written on: 17/04/2013

You didnt state you wanted ro get new phones off people i sent a used phone in perfecr working order. In use the phone was perfectly ok I had not noticed any problem nor had my family no dead pixels or colour issues in my opinion it's just a way of getting better profit out of people you say you noticed white marks on the screen under a white back ground surly I would have noticed this on a background with more contrast as I had a black back ground white marks would stick out like a sore thumb your post is nothing more than damage limitation all you did is cost me money !!!!! If you want new phones in future try the apple store I hear they keep plenty

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Mazuma's reply to Ashley225's Comment

Written on: 17/04/2013

Thanks for your comment.

White mark damage is mostly visible on a white screen. If you google 'white marks on iPhone screen' you will see many posts on this damage.

We do not expect phones to be new. Unlike many other recyclers, we accept cosmetic wear & tear or scratches. However, as explained on our website, 'working' phones must be fully functional and not have any screen damage.

Please let us know what your order number is and we'll be able to confirm exactly what was wrong with your phone.

Hope this helps.

Mazuma Mobile

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“Poor payment value”

Written on: 16/04/2013 by julie201220 (1 review written)

I sent this phone to you and is was informed i would recieve £38.00. I was given £13.00 due to 2 SMALL parts of where the numbers are had small scratches. Now the phone worked PERFECTLY and you could CLEARLY see the numbers. To take £25.00 off for this is discusting. To me the term as SCRATCHES should be that they are in an unusable state due to visability. I had to accelt the offer as i am out of the Country for a few weeks. My friend had the same problem with you some time ago with… Read Full Review

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Mazuma's Response to julie201220's Review

Written on: 17/04/2013

Thanks for your review and sorry to hear your are disappointed with our service.

Without knowing your name or order number it is difficult to comment in detail however, we can confirm that we do not ever reduce value for cosmetic wear & tear or scratches.

If you can provide your order number, we'll be happy to explain why your phone was classed as 'Faulty'. Alternatively, if you look at the email we sent you classing your phone as 'Faulty' it will detail the reason for why we classed your phone as 'Faulty'.

We hope this helps.

Mazuma Mobile

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“Thank you for such a wonderful and fast service. ”

Written on: 15/04/2013

I would recommend you to all my friends. Wonderful service… Read Full Review

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“I was very pleased with your service it was fast and...”

Written on: 15/04/2013

I was very pleased with your service it was fast and fare pricing thank you mazuma! I would definitely recommend you to others… Read Full Review

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“Easy to deal with!”

Written on: 14/04/2013

Very easy to deal with. Took phone in myself, no hassle, money always in bank that evening!… Read Full Review

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“mazuma”

Written on: 13/04/2013

I KNOW THIS SITE IS A MUST FOR ANYONE WISHING TO SELL A MOBILE , EASY TO UNDERSTAND ,FAIR PRICE AND THE SPEED OF THE PAYMENT IS A MUST SITE… Read Full Review

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“Mazumna is best”

Written on: 13/04/2013

Mazumba is fast friendly and to their word. they give you a price for your old phone straight away and post an invoice and bag to you and the cash is in your account the day after posting phone . No waiting about a great service ! Just pop your old phone in the bag provided postage paid and send off the next day you will get an email confirming the arrival of your phone and the cash is in your account the same day . Spare cash with no fuss . I would recommend mazumba to everyone because of… Read Full Review

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“ripped of”

Written on: 13/04/2013

you send £37 i get £14 and not a resooin to why… Read Full Review

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Mazuma's Comment

Written on: 15/04/2013

Thanks for your review and sorry to hear you are unhappy with our service.

We would never amend the value of your sale without informing you first and giving you the option to have the phone returned free of charge.

Can we please have your order number so we can advise further?

Thanks

Mazuma Mobile

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“great fast ”

Written on: 12/04/2013

It was fast and easy very reliable always keep you upto date in what is happening with your mobile money transfer very fast I would defiantly recommend friends and family if they want to get rid of their phone with a fast way for money. I liked how I was emailed with all the details I can't say there is anything I didn't like with mazuma mobile I will definitely use this again… Read Full Review

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“Quick and Easy”

Written on: 12/04/2013 by JSDando (1 review written)

I sent my iPhone 4 to Mazuma on the Wednesday and they received it on the Friday morning had an email to tell me each stage my phone was on and it only took a few hours for it to be completed and that the money was in my bank the same day! Would definitely use mazuma again! Great service!!… Read Full Review

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“Very fast”

Written on: 12/04/2013

I was really happy with the Mazuma Mobile service. I needed to get rid of a phone that was just sitting in a drawer, and this service made it easy. Within a few days of sending my order, I had an email saying the money was on its way to my bank. Very pleased. Woudld recommend! … Read Full Review

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“absolutely fine”

Written on: 11/04/2013

Experienced no problems, payment was fast, within one hour of confirmation… Read Full Review

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“Easy peasy!”

Written on: 10/04/2013 by G443 (1 review written)

Very simple process. Didn't manage to send my phone back in original time scale. Extension granted really easily. Contacted them via phone and live chat, both were helpful and quick. Within a few hours of them receiving my old phone I had a confirmation email and the money in my bank. Brilliant… Read Full Review

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“Iphone 4 sale ”

Written on: 10/04/2013

I can not thank Mazuma enough for there fast speedy service applied online to sell my Iphone on Wednesday on Thursday Sales pack arrived. Posted phone to them Friday. 12 noon £110 paid into my bank account Fantastic Service will highly recommend you to all my friends.When I looked in to selling Via ebay prices didn't come anywhere near and I just really didn't want the hassle of dealing with Bidder's So Thank you Mazuma that's my weekend away paid for. One very pleased Customer… Read Full Review

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“Very good service”

Written on: 10/04/2013

I thought the Mazuma service was amazing! Very quick and easy to use and money paid already! I only put my order in 31st March and the money has been paid to me already! Bear in mind there was the 31st was a Sunday and there was a bank holiday in between! Great service, I wouldn't hesitate to use Mazuma again!… Read Full Review

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“Amazing Service!”

Written on: 09/04/2013 by davegliddone (1 review written)

This service was recommended by a customer service guy in The Three shop in Taunton when I upgraded from an iphone4 to iPhone 5. I also traded in an old Samsung phone at the same time. The whole operation was very simple, efficient & the money was paid straight to my bank account. Top service!… Read Full Review

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“Great service - would use mazuma again.”

Written on: 09/04/2013 by Anne3384 (1 review written)

Really pleased with how easy it was to recycle a mobile phone, from use of website, packaging delivered and payment received in bank account. Would recommend to friends/family… Read Full Review

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