Mazuma Mobile Reviews - www.mazumamobile.com

1 Colne Way Court, Colne Way, Watford, WD24 7NE
★★★★★
4.8 / 5
3854
94% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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“Good service”

Written on: 05/02/2014

Quick service very reliable wood use again nd recommend to others… Read Full Review

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“So Easy”

Written on: 05/02/2014

This is the second time I have sold a phone with Mazuma and it is so easy. They are very quick to communicate, keep you updated and payment is extremely swift. A painless, easy process. Keep up the good work!… Read Full Review

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“Quick and very easy. ”

Written on: 04/02/2014 by Peachy505 (1 review written)

I found the process very quick and easy. The whole process from registering the phone to receiving payment took 1 week. The money was in my bank account straight after receiving the confirmation email. Would definitely recommend mazuma mobile to a friend… Read Full Review

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“Exellent,Fast!!!”

Written on: 04/02/2014

Very fast payment and the team keep u uptodae step by step… Read Full Review

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“Super fast payment”

Written on: 03/02/2014

Fantastically easy to use and fast service. I received my pack within days of requesting it. Only negative is that I was selling an ipad and lucky still had the box because I was only sent a plain bag to post it in. Unlike when you sell a phone, you're not provided with any protective packaging. I used the box I already had and wrapped it in bubble wrap. I was really surprised by the speed of payment and the communications. Got an email to say it had been received and an hour later another… Read Full Review

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“A company you can trust”

Written on: 01/02/2014

This is my second experience with Mazuma-they are efficient and honest… Read Full Review

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“Excellent customer service ”

Written on: 30/01/2014 by Robsagoo (1 review written)

Excellent customer service... Phone was delivered and payment made promptly... Definitely going to recommend Mazuma to everyone!!!… Read Full Review

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“I have already recommended to a friend!!!!”

Written on: 29/01/2014 by nicola212013 (1 review written)

I sent my phone by first class £6.95 if your phone is worth enough to pay the price I really would because it arrived the next day and same day mazuma received phone I received payment. Nothing to fault mazuma are great! !!! Perfect I have already recommended to a friend who will be sure to send her phones to them and I will tell anyone who asks and I know of who wants to sell there phones… Read Full Review

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“Hassle Free”

Written on: 29/01/2014 by Runningman74 (1 review written)

This is the third time I have used Mazuma and will continue to use in the future for phones no longer required by me or family. Hassle free, easy to proceed and great communications… Read Full Review

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“Selling iPhone (nervous)”

Written on: 29/01/2014

The ad came on the tv n I had just received my new phone, I didn't know what I was going to do with the old iPhone. Must admit I was sceptical bout selling the phone to a faceless industry, even though I had heard of mazuma, through the adverts on tv n in mags. I was expecting to be told the iPhone was only worth coppers, but to my amazement it was worth more n I was impressed. I received the package to send the phone to mazuma, n all the information of how to protect the phone during postage… Read Full Review

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“Mazuma was fantastic!”

Written on: 28/01/2014 by Nkehal (1 review written)

I have to say it was my first experience of trading in my old Samsung S3 mobile via Mazuma mobile.com and I am over the moon with the excellent service provided. The whole process from the initial registration to the final payment was executed very smoothly during which I was kept informed of the status by email communication which was clear and concise. I will definitely be recommending this option to my close friends and relatives. Once again many thanks for my enjoyable experience and… Read Full Review

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“sold 2 phones 1 working 1 broken”

Written on: 27/01/2014 by FForsyth (1 review written)

They did not have the best price but they had the best feedback, im glad i went with them. Registered online Wednesday envelope arrived Thursday, i posted it back (free) on the Friday cash into my bank account today Monday. well done… Read Full Review

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“Fantastic”

Written on: 26/01/2014

Fantastic service checked in online has a offer made the packaging arrived the next day sent it off and recieved a email to say it has been received money went into account the same day… Read Full Review

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“Great Service”

Written on: 26/01/2014

Fast simple and money in the bank!!… Read Full Review

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“No nonsense phone selling”

Written on: 25/01/2014

Everything about this service is easy to do. Prepaid postage envelopes delivered to your door. Great email comms telling you where your phone is, has it been processed yet and when payment will be completed. It really doesn't get any easier than this. Also, this company gave the best price for my phone. Overall - really happy with level of service and wouldn't hesitate to use again… Read Full Review

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“Excellent service by muzuma ”

Written on: 24/01/2014

Everything was so easy from the go. Applied to sell phone the pre-paid envelope with full instructions arrived the next day within 24hrs after that I received full payment!! More than happy with this service .. No hassle and no dramas just very simple, quick and easy. Thank you mazuma… Read Full Review

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“Great, fast service.”

Written on: 24/01/2014

Very fast service! Received my envelope within two days, sent it off, then two days later revieved the money in my bank. Not bad at all!… Read Full Review

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“Fantastic job you doing very pleased ”

Written on: 23/01/2014 by Gintaraila (1 review written)

You are best team I ever had business with I'm very proud for you doing such are amazing job… Read Full Review

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“Feel completely Conned!”

Written on: 23/01/2014 by Anna369 (2 reviews written)

I was raving about Mazuma only a week ago when I sent my old smashed up phone in and received £35 for it. I have then sent in an iPad 2 in excellent condition, full working order and looks great. As I really cared for it. I also know it was in excellent condition as I was using it right up until I sent it in. I had been waiting for my upgrade ipad air to arrive and I use the iPad for business. I was very careful about packaging it and even sent an email asking whether it had arrived safely… Read Full Review

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By Mazumamobile

Written on: 24/01/2014

Thanks for your review and very sorry you are unhappy with our service on this occasion.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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Anna369's reply to Mazumamobile's Comment

Written on: 24/01/2014

M6327712 I accepted the £50 rather resentfully.

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By Mazumamobile

Written on: 24/01/2014

Thank you.

We can confirm that the iPad we received from you had a defective screen. There were white marks in the LCD screen. Unfortunately, the screen will need to be replaced.

Apple iPads are expensive to repair, so the price we can pay for a Faulty iPad is much lower than a fully working one.

As you have stated, we gave you the option to have the iPad returned to you free of charge but you chose to accept the Faulty value.

We are sorry that your iPad was faulty and that we were unable to pay you the full working price.

We hope this helps.

Mazuma Mobile

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Anna369's reply to Mazumamobile's Comment

Written on: 24/01/2014

No it doesn't.........

It WAS fully working! The "apple iphone " I sent you was completely smashed up but you paid £35 for that,. You gave me £50 for a fully operational ipad, just £15 more than a smashed up apple iphone. I don't understand your reasoning.

You can see why I am skeptical of your judgement and reasoning. I was surprised and delighted to get £35 for a smashed up iphone of course I was expecting a better result from an ipad 2 in great condition.

I am sure you appreciate my need to voice my opinion. Yes I was given the option to decline your offer, but mazuma is suppose to be the easy simple option. If I wanted to go through dealing with postage and selling online I would have gone to eBay.

But no worries you live and learn and I will know next time.


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By Mazumamobile

Written on: 24/01/2014

We're afraid the iPad was not fully working. It had a defective LCD screen. Our website clearly states the LCD screen must be fully working and have no damage such as Cracks, Pixel damage, Pressure marks (faint white blotches) or any other defects.

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“Great price, great service!”

Written on: 23/01/2014

Checked online to see how much my phone was worth, happy with the price so I submitted my order and requested the post pack. By the time i was home from work the next day it had arrived, posted the day after and the morning after that MAZUMA had processed my order and transferred the money into my bank! Cant ask for anything more than that! Great service, will certainly recommend to anyone I know who wants to sell their phone… Read Full Review

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