Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.7 / 5
4222
93% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Mazuma Mobile - www.mazumamobile.com - Ask a question now

Media Gallery for Mazuma Mobile - www.mazumamobile.com

Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“1 hell of a FANTASTIC selling experience!!!”

Written on: 09/05/2014 by Claytonet1993 (1 review written)

WOW!!!! Fast or what!! I sent my old phone in the weekend before bank holiday Mon & the money that was quoted me for my old phone was in my bank on the Wed,2 days after the bank hols. COOL!! I am well satisfied with how the whole "Mazuma" selling thing works. I will definitely be using them again… Read Full Review

Visit mazumamobile.com
Report this review

“sell my phone”

Written on: 09/05/2014

Thank you so much Mazuma for an easy smooth and fast transaction money straight in my bank I am very pleased with the way you handled everything and also for free postage was also kept in touch by email at what stage the transaction was at… Read Full Review

Visit mazumamobile.com
Report this review

“fantastic fare trade”

Written on: 08/05/2014 by billinghamlass (1 review written)

Hi I followed steps 1 2 3 so easy, I then received a prepaid envelope I popped the phone in and took it to the post office they gave me a receipt and that was it. a few days later hey ho a nice cheque… Read Full Review

Visit mazumamobile.com
Report this review

“Ace”

Written on: 08/05/2014 by Huntern1960 (1 review written)

Best service around. Fast and so easy!! They got my phone in the morning by 2pm the money was paid into the bank. This service is the best and only one I would use or tell friends about. Thank you mazuma… Read Full Review

Visit mazumamobile.com
Report this review

“Top quality service! ”

Written on: 08/05/2014 by Zayden5 (1 review written)

Very quick process - especially for a bank holiday weekend! Would definitely recommend in the future!… Read Full Review

Visit mazumamobile.com
Report this review

“Very, very easy”

Written on: 08/05/2014 by 186Nunez (1 review written)

This is a very easy way to sell your phone… Read Full Review

Visit mazumamobile.com
Report this review

“My contact with Mazumax”

Written on: 08/05/2014 by nfTodd381 (1 review written)

A delightful and easy way toe cycle you old mobile with very fast results from Mazuma. Everything is so organised and dealt with straight away. A great firm to deal with, many thanks to all the team, Barry Bradshaw… Read Full Review

Visit mazumamobile.com
Report this review

“Maybe”

Written on: 08/05/2014 by Dunlapcc52 (1 review written)

I do think that you get a lot of your phones on the cheap and you most definitely would not be my first choice next time… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 08/05/2014

Thanks for your review.

The prices we offer are very competitive. Other websites may offer a few pounds more on some models but their prices are likely to be 'up to' prices which are likely to be reduced once they have assessed your phone.

The prices we offer are fixed.

We hope this helps.

Mazuma Mobile

Reply to this comment
Report this review

“Amazing service”

Written on: 07/05/2014 by Beck2505 (1 review written)

Amazing service, posted lunchtime Tuesday 6th May at lunchtime and received payment today (Wednesday 7th May) under 24 hours this is outstanding. I have used other companies in the past and have waited up to 2 weeks for payment so do not use them use these guys. I will from now on continue to use this site. Thank you so much!… Read Full Review

Visit mazumamobile.com
Report this review

“Postage incorrect and not free!”

Written on: 07/05/2014 by AmyHickey (1 review written)

The Royal Mail postage options are incorrect and out of date. You cannot send free of charge, only option is special delivery which costs £7.15. Not what Mazuma promised, update your leaflets! I would like a refund of my postage costs also!!!!… Read Full Review

Visit mazumamobile.com

By Mazumamobile

Written on: 07/05/2014

Thanks for review.

It appears you have been misinformed by the Post Office. Our freepost bags include free postage, tracking and up to £50 loss or damage cover. We have 1000's of customer use this service everyday.

We only recommend using Special Delivery for high value orders.

We hope this helps and apologies for the misinformation you were given by the post office.

Mazuma Mobile

Reply to this comment

Amyhickey's reply to Mazumamobile's Comment

Written on: 07/05/2014

So how do I get my postage refunded? I am not happy, I gave her your leaflet and she clearly stated option 1 does not exist. Please advise on what I need to do to sort this out.

Reply to this comment

By Mazumamobile

Written on: 07/05/2014

I'm afraid you have been misinformed. Our freepost service is called Royal Mail Tracked Returns. The Post Office should have known this when looking at our address label.

We suggest you contact Post Office complaints. They should be able to arrange a refund.

We hope this helps.

Reply to this comment

By Mazumamobile

Written on: 08/05/2014

If you are able to provide us with your order number, we should be able to arrange the Post Office refund for you. Hope this helps.

Reply to this comment

Amyhickey's reply to Mazumamobile's Comment

Written on: 08/05/2014

Hello my order number is: M6432980 sorry I missed a call today but I work full time in the NHS, however tomorrow I will keep my phone on me if you need to call again. I appreciate your help in this matter.

Reply to this comment

By Mazumamobile

Written on: 09/05/2014

We will call you again shortly. Thank you.

Reply to this comment

By Mazumamobile

Written on: 16/05/2014

Hi

We understand that the Post Office have now refunded the postage.

We are sorry you were misinformed by the Post Office and are pleased they acknowledged their mistake and made sure you were not out of pocket.

Sorry for the inconvenience caused.

Mazuma Mobile

Reply to this comment
Report this review Read 7 Comments Read Verified Business Response

“Super phone recycler :D”

Written on: 07/05/2014 by 1968Trevino (1 review written)

I'm so pleased I picked mazuma to sell my old phone to! It was such a quick and easy process. No fuss at all. Everything has been done incredibly efficiently. I sent my phone off over the bank holiday but it has still all been done and processed within only a short amount of time, I didn't think I'd be hearing anything for a few more days yet so I'm really pleased :) Will definitely use this company again as well as recommend it to friends… Read Full Review

Visit mazumamobile.com
Report this review

“excellent, fast service”

Written on: 06/05/2014 by Hazel.1973 (1 review written)

Really impressed with everything from start to finish. Prepaid envelope came quickly and was easy to use. Happy that I was emailed every step of the way and payment was the same day my phone was received. Could not be happier and you paid the best price for my mobile, good times :)… Read Full Review

Visit mazumamobile.com
Report this review

“Excellent efficient service!”

Written on: 06/05/2014 by Cameronw23 (1 review written)

Easy to deal with, envelope arrived for free postage back within 24 hours and payment without hassle or trying to offer less! Would recommend!… Read Full Review

Visit mazumamobile.com
Report this review

“Simple”

Written on: 06/05/2014 by swBauer416 (1 review written)

Two old phones quickly and easily despatchec. Cheque in the post. Thank you… Read Full Review

Visit mazumamobile.com
Report this review

“Amazing - so easy!”

Written on: 06/05/2014

Very impressed. So easy from start to finish. Kept me informed every step of the way. Website clear and instructions easy to follow. Prompt service. Had the money in my account within days. Couldn't have been easier. Would definitely use again. Thanks!… Read Full Review

Visit mazumamobile.com
Report this review

“Very fast efficient fantastic service. I work in...”

Written on: 04/05/2014 by Wood233 (1 review written)

Very fast efficient fantastic service. I work in customer service for a leading bank and you are top notch. Well done need more business like you… Read Full Review

Visit mazumamobile.com
Report this review

“Excellent service from start to finish!”

Written on: 04/05/2014 by Rudyl98 (1 review written)

After upgrading my mobile Mazuma was recommended as an efficient way of turning my old phone in to cash. Couldn't be more pleased with the fast efficient service from Mazuma. Received the mailing pack one day, sent my old phone off the next, and money in my account the day after that. Well done Mazuma!… Read Full Review

Visit mazumamobile.com
Report this review

“fantastic ”

Written on: 04/05/2014 by Destiney103 (1 review written)

Very good. fast will 100 percent will use again and will tell everyone to use you … Read Full Review

Visit mazumamobile.com
Report this review

“mazuma service”

Written on: 04/05/2014 by MarcoManning (1 review written)

An absolutely fantastic service very efficient and fast delivery of the re-post letter which is very easy to use and a fast and efficient sorting process.The communication to the customer is fast class and they keep you up to date with your order frequently the payment is prompt and I can not recomend them highly enough… Read Full Review

Visit mazumamobile.com
Report this review

“Lied about broken phone to cut down value!!!”

Written on: 03/05/2014 by Taniai449 (1 review written)

Have used mazuma before for £80 old iphone - they were great, no problem. Sent off my 32gb iphone 5 with the promise of £205. Got an email to say it had a faulty SIM card reader and they would give me £80 for it. I called and spoke to a very snotty woman who tried to tell me I sent them a phone that won't read a SIM card which is ridiculous as it was fine 3 days earlier when I sent it. I asked how this fault could occur to be told it must have happened when I took the sim out which isn't… Read Full Review

Visit mazumamobile.com
Report this review
overview
mazumamobile.com