Disgusting level of service. Left my Wife and 2 x small children stranded for over 9 hours. Call centre full of lies and empty promises and they even refused to give the direct number of the "contractor" to my wife so they could talk directly. Avoid at all costs

Yesterday I broke down 16 miles from home. I had to wait 6 hours for the RAC to come out. The guy did a diagnostic on my car and then checked my oil level. There was to much oil in the car so he told me he had to stop and could not do anything else for me. He just left me there. This is the customer service level you will get from the RAC. What happened to human kindness.

Our car broke down yesterday 1:40 pm and RAC made us wait on the side of A1M motorway until 8:10 pm. That’s 6 and half hours! Even though we told RAC multiple times that we are with a baby and a puppy. They literally did not care. After paying RAC for over 15 years, the service we have received so far is absolutely disgraceful, dangerous and disappointing. It’s the second day and we are still stuck and our own way as RAC has failed miserably.

I paid for brand new battery but they fitted one that is not able to hold charge right after they installed it. Their complaint system sends you back to breakdown team, so you have to breakdown again to get help. I hope my experience helps someone not to waste their money the way i did.. 

My car broke down and they quoted 8 hours+ to arrive. After 2 hours the police arrived and towed it - saying it could not stay at the side of a busy road for 8 hours. The next day the RAC could not commit to attending my car. On the next day at 7AM i called and they confirmed they would arrive at 8.51AM. I drove 60 miles to be there - as they wont do any checks unless the driver is present. They then cancelled. A nightmare

Thankyou to the employee who went above and beyond and saved the day for 1 grateful employee at royal mail today in easington county durham! his determination to retrieve the keys from the back of the van was to say the least fantastic!! Well done you 

DO NOT USE RAC - especially for Motorhome/ Caravan cover. We broke down 8 hours from home, vehicle wouldn't start. RAC towed us to a local garage, within 2 days the garage said they couldn't help, it needs to be towed to a Nissan specialist. We called RAC to get it towed to our home by a Nissan specialist, they said that while the car was in the garage they towed it to, it's MOT ran out (two days ago) and they cant tow a car without MOT. We can't get an MOT as the car wont start. We can't get RAC to tow as they wont without MOT. So our £26k car and motorhome (our second home) has been stranded 8 hours from home for 5 months. We're completely stuffed as we cant afford a tow. It's literally created a critical circumstance for our life and the complaints department don't care.

I just received my complimentary 1 year breakdown cover for my triumph motorcycle and there is nowhere online as suggested to do this, is this a problem with the RAC or Triumph or both, if they can’t make it as easy as the letter suggests then don’t bother.

Complete waste of time and money! At the beginning of December, we had an extremely cold snap in the south east. It was literally freezing. My car broke down at 10:30am. I reported my breakdown at 12pm and was told I would be rescued before 4pm. Just to add, I am diabetic. I had no food, water or medication with me as I had simply popped out to run an errand. I told the RAC this and was told that I was a medical priority and they would get someone to me ASAP. Long story short, by 10:30pm I decided to defer my rescue for the following morning. Told to be with my car by 8am and someone would be with me very soon after. 9:30am a mechanic finally arrived. He was lovely, followed me to a local garage and dropped me home with the contact number for onward travel. I made 4 different phone calls to 3 different departments trying to get them to honour my 3 day car hire. They gave me one day car hire and a £50 cheque for my delayed wait... I didn't want the £50, I wanted the hire car! After more phone calls and many tears, they finally agreed to the hire car my policy included! The absolute worst experience I've ever had. I have been posting on Facebook about their poor service and now they are threatening me! What a wonderful company ????

I broke down on the M1 going south at Junction 29 shortly before 15.00 hrs on a bitterly cold Wednesday 24th January and reported the situation from SOS bay 4303B and explained that I was a member of the RAC via Barclays and my car was non-driveable. They told me to report the breakdown directly to the RAC. The noise of the motorway traffic made it virtually impossible to hear but I was told by an automated answering service that I had to complete an online app and fill out all my details; it would take about an hour to pick me up and that I should stay near my car and wait. I waited over an hour and nothing happened. I was then texted to say that the recovery would be in the region of 2 hours. The phone call to the RAC was handled so very poorly; dimissive, impersonal and abrupt and obviously could not care less. Out of desperation and with no one showing any interest I resorted to phoning 999 from my phone and they arranged for a highway patrol vehicle to come out. As my phone charge was getting low the patrol driver suggested that she would take me to the nearest service station which she thought was called Markham Vale and I could get coffee, warm up, and charge my phone. When we arrived the RAC phoned to say that the breakdown vehicle would be with me in 30 minutes so she drove me the 15 minutes back to my car and said that the maximum time allowed at these SOS laybys was 2 hours. Meanwhile, my wife was trying to speak to the RAC from my home near Reading, and was given so many brush-offs with questions like is the car used for business or pleasure I ended up making 60 calls to the RAC and associated parties and I was advised to try and take my car off the motorway to a safe layby and then let the RAC know where it was, which I did. I rang them 3 times to say I was still waiting and when I asked them if they knew where my car was they said that they thought it was still on the motorway. The RAC eventually outsourced the recovery to a third party who arrived and took me to the Premier Inn in Alfreton where there would be a taxi to take me to Chesterfield where I would either get a train or taxi the next day to my home.; there is no Premier Inn in Alfreton and when I arrived with the transporter driver he suggested I try the Days Inn and to confirm it with the taxi driver who was going to pick me up. The taxi driver eventually found me and agreed to take me home which is about a 3-hour drive and a `£250 fare. I got home at midnight having broken down at 3 pm; 9 hours is not good by any standards but is compounded by the appalling attitude and manner of some of the call-handling staff; not one word of sympathy. Reading the many 1-star reviews they are an exact mirror of the terrible experience I received. Finally this morning, I got a text message saying that they are very busy but one of their drivers would be there to help me as soon as possible and I would have to pay for further tows if the garage was closed; that was timed at midnight by which time I had just arrived home. Meaningless words from a meaningless organization and no one had any idea what was going on. Difficult to think of The RAC as a "Club" I would be interested to see the reply to this complaint so I can decide what I should do next.

RAC left us broken down for thirteen hours on a garage exit On the A1 , 8th January 2024 one of the coldest nights I’ve ever experienced, Sent an empty recovery vehicle after four hours , but just to asses the situation , he was ‘over his hours’ so refused to recover us and we waited another nine hours in the freezing cold , Myself my partner and our small dog were totally abandoned by this so called service , Eventually a third party recovery arrived and told us we were not a priorty as we were near a garage !!!! Shocking .

Rac are a waste of money they are unreliable having left me with a broken down vehicle forv28 hours! With sod all communiation and NONE of the regular text upsates they claim to issue...

SHould have left them a couple of years ago when they left me a single woman by the motorway for more than 7 hours in summer heat. Definitely going elsewhere after today: waited more than 12 hours today for them to respond to my husband's van which broke down and blocked our back lane at 07.30 this morning ... so rubbish! Been saying all day that they will be here in a couple of hours. SO angry!

I waited 24hrs to be recovered but after many phone calls to them I decided to cancel it and arrange another recovery company. Total disgrace just kept pushing the time back and even had a patrol drive past me. They did offer a hotel but I declined.

Truck broke down on Tuesday afternoon 19/12/2023 at 16:30. The driver is still stranded over 28 hours later and they are now saying the recovery will be Thursday morning, absolutely ridiculous, take your money then don't want to know - DO NOT GIVE THEM YOUR MONEY!

Broke down 5 o clock this morning still waiting ETA 11.45 what a joke reading reviews there bad for it join the AA this company is not fit for purpose

Disgusting company left my daughter to wait for hours at roadside then phomed and said they werent coming.RAC happy to take payments for a Year to do absolutely nothing.No Regards for anyones life!!!

Left me stranded twice now. In freezing cold conditions. 1st time on motorway DANGEROUS CONDITION in the freezing cold. 8&half HR wait. Even the traffic patrol cars felt sorry and let us sit in their car to warm up and gave foil blankets. 2nd time left me stranded again 1hr from home freezing cold conditions. I have onward travel. Makes no use. Unless their patrol car comes out 1st. Said could be 6 hrs and after call back several times. They tell me not likely gonna happen today. The manager says everytime no help can be provided u til patrol car comes. BUT NO PATROL CAR IS COMING Unbelievable they can do this to people!! Stay away and stay alive. Even their own patrol cars have said. Someone will have to die before they do something