Written on: 20/09/2010
Excellent service, very knowledgable sales staff, Have used before would use again. Good Discounts available if you ask!
Highly recommended - liked the fact they call you back aswell.
Written on: 17/09/2010 by Sandilandsgirl (1 review written)
Just gave up trying to get a deal with someone more interested in putting me on hold than trying to do a proper service. More intend on selling me upgrades and other items that I said I didn't need nor want
Noticed various people have quite a hicksville apporach with a personal profile against themselves 'I am a personal travel consultant working with Hays Travel. My aim is to turn your travel dreams into reality! Whatever your choice, from a beach holiday to a Cruise or maybe just a... (read more)
Written on: 09/09/2010
Booked a 2 week holiday to Majorca with teletext holidays, dealt with by Hays travel. cost me £458 for transfers, 2 weeks all inclusive, which i thought was very cheap compared to some holidays, managed to get the deposit dropped down from £380 to £178 as i was skint but wanted to book the holiday at the time. Big downside though....awful customer service, got passed from one person to another, had to wait absolutely ages in phone calls whilst they were waiting, put me flying with ryanair, i... (read more)
Written on: 06/09/2010
Absolutely disgusting service, avoid like the plague. Didn't even notify us about tour op going bust, been promised a refund seven times over the last seven weeks, didn't tell us we were covered by their own insurance. We are still fighting for a refund. We have used Hays for the past ten years..... Absolutely never again, it would be well worth paying a little extra and using a professional outfit who treat their customers with a modicum of decency and respect and don't lie to loyal... (read more)
Written on: 02/09/2010
Got really good quote and had several queries about flights/rooms/board etc -called back and they promised to find out answers and call me back asap - still waiting for them to call me.
I decided to call them back (several times) and the details given on the initial quote were changed ie. no sea view room available, no family room available, increased cost, changed dates depending on who I spoke to. I was made to feel like I had got everything wrong.
Not impressed with their sales dept -... (read more)
Written on: 31/08/2010
Booked a holiday to Turkey online with Hays.... Then Goldtrail went down.... ok..... not Hays Travel fault but the level of customer service in attemping to get a refund for the accommodation and transfer sorted out has been a joke. E mails not replied to.. £20 in phone calls so far and still no answers... finance dept now handling it... no phone number for them and customer services no longer dealing with it... been waiting 6 weeks so far last phone to them was told they have no idea how... (read more)
Written on: 23/08/2010 by Marie Rutherford (1 review written)
I booked a holiday to Turkey through Hays Travel at 7pm on Friday 16th July 2010 the evening that Goldtrail went into administration, a friend informed me the next morning that Goldtrail had gone bust, I received nothing from Hays regarding this and had to contact them myself, basically it was - we can get you your money back do you want to book another holiday? this lead me to believe that I wouldn't have anything extra to pay - they didn't explain that it would in fact cost me an... (read more)
Written on: 19/08/2010
was booked through kiss flights to greece they phoned me before it was anounced that the kiss went under and sorted me out a new flight only cost me an extra £123. the staff were fantastic and werry pleased with the service. they even allowed me to come down the next day and pay cash for the new flights. and they helped me to fill out the caa form as well (read more)
Written on: 18/08/2010
i booked a flight to zante on monday 16th august for sunday 5th september 4 adults 1 child and one infant, i got a phone call tuesday tea time saying that kiss flights had gone bust, i was gutted, i was told to go to shefffield office this morning which i did and was dealt with by a lovely young lady by the name of laura who managed to sort another flight out for us for the same day, ok it cost me another 240 pound and as i live in manchester the nearest office would of been bolton but i... (read more)
Written on: 20/07/2010
I went to get some quotes for a holiday through Hays Bolton Branch, the staff look bored and have no enthusiasm. I was hardly asked any questions apart from how much I wanted to spend and was shown holidays which didnt meet my needs so I chose to go and book through First Choice.
Unfortunately I used Hays Bolton branch to purchase Euros for this holiday as it is next door to my office...what a mistake!! I rang in the morning and they offered me 1.16 Euro to the pound so I went in at lunch &... (read more)
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