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Written on: 31/03/2010
booked a holiday through hays travel i was undecided between turkey /zante we wanted s/c ,the travel agent said most of zante was s/c and better then turkey so i said can u gaurantee us s/c she said yes so i boooked it when we got there it was room only i complained to the rep but we couldnt be moved and there were 4 more couples with the same problem as us very , wrote a letter to hays when we got home said the travel agent wouldnt of said that, THEY DID WISH I HAD OF BOOKED TURKEY… Read Full Review
Written on: 31/03/2010 by Graebags (1 review written)
I booked a holiday with Hays travel (UK) and they issued documentation with the wrong dates. When I noticed their error they admitted fault. As a result I had to cancel my long awaited holiday but they did not would not refund me so I was unable to cancel. I could not go on the holiday due to their error and they are still not willing to pay me back. I want to expose them as much as possible. Any ideas??
I would never recommend that anyone uses this company!!… Read Full Review
Written on: 04/02/2010
Would stay million miles away from this agency. Suffered so much grief and agony before i even went on my holiday and the holiday itself was inferior. the customer services were shoddy and rude individuals who do not believe that the customer is always right. Had to threaten legal proceedings before any positive action was taken. I would never book through them again… Read Full Review
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