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Written on: 31/08/2010
Booked a holiday to Turkey online with Hays.... Then Goldtrail went down.... ok..... not Hays Travel fault but the level of customer service in attemping to get a refund for the accommodation and transfer sorted out has been a joke. E mails not replied to.. £20 in phone calls so far and still no answers... finance dept now handling it... no phone number for them and customer services no longer dealing with it... been waiting 6 weeks so far last phone to them was told they have no idea how long… Read Full Review
Written on: 23/08/2010 by Marie Rutherford (1 review written)
I booked a holiday to Turkey through Hays Travel at 7pm on Friday 16th July 2010 the evening that Goldtrail went into administration, a friend informed me the next morning that Goldtrail had gone bust, I received nothing from Hays regarding this and had to contact them myself, basically it was - we can get you your money back do you want to book another holiday? this lead me to believe that I wouldn't have anything extra to pay - they didn't explain that it would in fact cost me an additional… Read Full Review
Written on: 19/08/2010
was booked through kiss flights to greece they phoned me before it was anounced that the kiss went under and sorted me out a new flight only cost me an extra £123. the staff were fantastic and werry pleased with the service. they even allowed me to come down the next day and pay cash for the new flights. and they helped me to fill out the caa form as well… Read Full Review
Written on: 18/08/2010
i booked a flight to zante on monday 16th august for sunday 5th september 4 adults 1 child and one infant, i got a phone call tuesday tea time saying that kiss flights had gone bust, i was gutted, i was told to go to shefffield office this morning which i did and was dealt with by a lovely young lady by the name of laura who managed to sort another flight out for us for the same day, ok it cost me another 240 pound and as i live in manchester the nearest office would of been bolton but i wasnt… Read Full Review
Written on: 20/07/2010
I went to get some quotes for a holiday through Hays Bolton Branch, the staff look bored and have no enthusiasm. I was hardly asked any questions apart from how much I wanted to spend and was shown holidays which didnt meet my needs so I chose to go and book through First Choice.
Unfortunately I used Hays Bolton branch to purchase Euros for this holiday as it is next door to my office...what a mistake!! I rang in the morning and they offered me 1.16 Euro to the pound so I went in at lunch &… Read Full Review
Written on: 17/07/2010
I booked to go to Turkey tomorrow through them, they phoned me the next day and asked for my debit card details again so they could refund £2 which they said they overcharged me (but they did not!)
Then found out they had booked it through Goldtrail, who went into administration yesterday. They did not even inform me of this I had to see it on the news! When I called and asked them for an alternative flight and they said they can not do this unless I pay the full fee again! Even though other… Read Full Review
Written on: 24/05/2010
Was overcharged £40 and when we called to enquire there was no one able to explain it to us and we got the usual evasive, difficult, obnoxious, ignorant call centre staff that you would expect with a budget company.
They were at the time of booking though by far the cheapest around, but my advice would be to pay the extra 10% for a more reputable company because this lot could really ruin your summer if you had serious problems.
Our apartment had spiders, ants and other things the wrong side… Read Full Review
Written on: 22/04/2010
under no doubt, you should never book with this tour operator. we were left stranded in egypt for 5 days with no help at all. we booked everything with them as a complete deal on the internet.there did not try and sort us a safe passage home. had to camp out in airport to get flight home by dealing with airport staff for jet2. not a firm to be trusted… Read Full Review
Written on: 06/04/2010
Booked and paid for three single rooms in Gran Canaria, got to the hotel and they had put the three of us into the one room. No joy, from customer services, sort it out yourselves at the resort was the only advice they could give. AVOID LIKE THE PLAGUE!!!!… Read Full Review
Written on: 31/03/2010
booked a holiday through hays travel i was undecided between turkey /zante we wanted s/c ,the travel agent said most of zante was s/c and better then turkey so i said can u gaurantee us s/c she said yes so i boooked it when we got there it was room only i complained to the rep but we couldnt be moved and there were 4 more couples with the same problem as us very , wrote a letter to hays when we got home said the travel agent wouldnt of said that, THEY DID WISH I HAD OF BOOKED TURKEY… Read Full Review
Written on: 31/03/2010 by Graebags (1 review written)
I booked a holiday with Hays travel (UK) and they issued documentation with the wrong dates. When I noticed their error they admitted fault. As a result I had to cancel my long awaited holiday but they did not would not refund me so I was unable to cancel. I could not go on the holiday due to their error and they are still not willing to pay me back. I want to expose them as much as possible. Any ideas??
I would never recommend that anyone uses this company!!… Read Full Review
Written on: 04/02/2010
Would stay million miles away from this agency. Suffered so much grief and agony before i even went on my holiday and the holiday itself was inferior. the customer services were shoddy and rude individuals who do not believe that the customer is always right. Had to threaten legal proceedings before any positive action was taken. I would never book through them again… Read Full Review
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