Hays Travel Reviews - www.haystravel.co.uk

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★★☆☆☆
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★☆☆☆☆

“We have planned a trip to New Zealand over Christmas...”

Written on: 03/12/2010 by Ben Moore (2 reviews written)

We have planned a trip to New Zealand over Christmas 2010 for myself and partner and both my parents. My partner is from New Zealand and we have made the journey together over a dozen times. We usually book flights direct with an airline. This is an extra special trip as we are showing my parents New Zealand for the first time and my partner's brother is terminally ill with cancer so it could be the last time they will see each other. For this reason we decided to book the flights 8 months… Read Full Review

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★☆☆☆☆

“booked hol to dom rep.sept 2010 the same hol was taken...”

Written on: 01/12/2010

booked hol to dom rep.sept 2010 the same hol was taken out my bank account twiced a mistake on hays,was not just few hundred pounds,puttn me into hefty overdraft and numerous calls to hays customer service,with promises of returned calls from supervisers eg.never happend,contact customer services after lenthy calls again demanded this number,needless to say nearly 7 wks later and more calls told them policy is to recieve letter acknowledgement within 14 days settle complaint within 4 wks agreed… Read Full Review

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★☆☆☆☆

“Do not trust this agency or their subsidiaries with...”

Written on: 29/11/2010 by JPBEire (1 review written)

Do not trust this agency or their subsidiaries with your money… Read Full Review

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★★★★★

“DO NOT BOOK WITH THIS COMPANY!!!!!!!! ”

Written on: 06/10/2010

DO NOT BOOK WITH THIS COMPANY!!!!!!!!

I have written a review on anything before but felt that i should let everyone know what a con this company is!!!!!I booked a holiday on line, after having put in my card details and pressed CONFIRM BOOKING it said we will call you to complete your booking. When they eventuly called me back they told me that the holiday i had booked had gone up £30 each and that I had to pay ANOTHER £30 each to take a case each and another £15.00 to add inflight meals… Read Full Review

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★☆☆☆☆

“update on review written 31st Aug .... i have now...”

Written on: 23/09/2010 by socy50 (1 review written)

update on review written 31st Aug .... i have now contacted the CAA and not only has my claim form not been recieved they tell me an agreement is being set up with Hays whereby they handle refunds not the CAA ..... GOD HELP US!!!!! I do not think we will see our money again. I have written a letter of complaint to Hays needless to say no reply or acknowledgment. It is impossible to get any informatoin as all i get from customer services is that the department handling claims does not take phone… Read Full Review

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Johnny2403's Response to socy50's Review

Written on: 19/10/2010

I have written to Watchdog (well emailed them)
<br/>We are in exactly the same boat as you ref our claim
<br/>One thing that i do is - i have added them as a friend on facebook - every time they post up a holiday deal - i tell the story of how poor their service is
<br/>Good luck with your claim

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Jpbeire's Response to socy50's Review

Written on: 29/11/2010

Hays Travel is a joke. Everytime we email them we get the same copy-and-paste reply. Read on ttc website that there are still 8,000 of 17,000 refunds to process which they hope to do before Christmas! More lies I suspect. I have had no indication from them despite several attempts to contact them as to whether they have received or are processing my claim when I was told when rebooking our holiday we would receive our refund within 12 weeks! Hays claim CAA are not refunding on Hays Travel claims but when contacting the CAA they say they have arranged with Hays Travel to refund claimants. But what really makes me mad is that they sold us a the holiday in the first place just 2 days before Goldtrail went bust- which we now know was common knowledge in the travel industry. I hope the MD does have to dig to the depths of his pockets to refund us as a lesson to run a business with integrity and ethics. I hope karma bites him in the ass.

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Andrewtun's Response to socy50's Review

Written on: 08/11/2010

Unfortunately, the Administration Department of Hays Travel Ltd is shambolic and, by all accounts, they haven't issued ATOL receipts for their bookings with Gold Trail Holidays. From what I can gather the CAA is refusing to refund Hays Travel Ltd clients because of this mistake/error and, hence, the Company is having to fork out from its' own resources. I have heard that the MD ( John Hays )is paying from his own pocket ( how true this is I don't know ), but if it is true then the Supplier Failure Cover Insurance they charge for is quite obviously invalid.

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★★★★★

“Excellent service, very knowledgable sales staff, Have...”

Written on: 20/09/2010

Excellent service, very knowledgable sales staff, Have used before would use again. Good Discounts available if you ask!

Highly recommended - liked the fact they call you back aswell.

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★☆☆☆☆

“Just gave up trying to get a deal with someone more...”

Written on: 17/09/2010 by Sandilandsgirl (1 review written)

Just gave up trying to get a deal with someone more interested in putting me on hold than trying to do a proper service. More intend on selling me upgrades and other items that I said I didn't need nor want

Noticed various people have quite a hicksville apporach with a personal profile against themselves 'I am a personal travel consultant working with Hays Travel. My aim is to turn your travel dreams into reality! Whatever your choice, from a beach holiday to a Cruise or maybe just a flight… Read Full Review

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★☆☆☆☆

“Booked a 2 week holiday to Majorca with teletext...”

Written on: 09/09/2010

Booked a 2 week holiday to Majorca with teletext holidays, dealt with by Hays travel. cost me £458 for transfers, 2 weeks all inclusive, which i thought was very cheap compared to some holidays, managed to get the deposit dropped down from £380 to £178 as i was skint but wanted to book the holiday at the time. Big downside though....awful customer service, got passed from one person to another, had to wait absolutely ages in phone calls whilst they were waiting, put me flying with ryanair, i… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service, avoid like the plague....”

Written on: 06/09/2010

Absolutely disgusting service, avoid like the plague. Didn't even notify us about tour op going bust, been promised a refund seven times over the last seven weeks, didn't tell us we were covered by their own insurance. We are still fighting for a refund. We have used Hays for the past ten years..... Absolutely never again, it would be well worth paying a little extra and using a professional outfit who treat their customers with a modicum of decency and respect and don't lie to loyal… Read Full Review

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Socy50's Comment

Written on: 25/09/2010

much the same as us.. no joy from so called customer services... we were caught in goldtrail collapse in july.. told on 26th july refund for hotel and transfer would be in next 7 day still no sign of it... they still have not passed my flight claim form to the CAA i cannot get to talk to anyone as i am told the department dealing with it does not take calls from customers and customer service just fob me off with 'you will hear from us'.. i somehow doubt i will see any of my money again... and will def not be going anywhere near hays in the future.

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★☆☆☆☆

“Got really good quote and had several queries about...”

Written on: 02/09/2010

Got really good quote and had several queries about flights/rooms/board etc -called back and they promised to find out answers and call me back asap - still waiting for them to call me.

I decided to call them back (several times) and the details given on the initial quote were changed ie. no sea view room available, no family room available, increased cost, changed dates depending on who I spoke to. I was made to feel like I had got everything wrong.

Not impressed with their sales dept -… Read Full Review

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★☆☆☆☆

“Booked a holiday to Turkey online with Hays.... Then...”

Written on: 31/08/2010

Booked a holiday to Turkey online with Hays.... Then Goldtrail went down.... ok..... not Hays Travel fault but the level of customer service in attemping to get a refund for the accommodation and transfer sorted out has been a joke. E mails not replied to.. £20 in phone calls so far and still no answers... finance dept now handling it... no phone number for them and customer services no longer dealing with it... been waiting 6 weeks so far last phone to them was told they have no idea how long… Read Full Review

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Johnny2403's Comment

Written on: 14/09/2010

I would check that your application for refund has been passed on to CAA if i were you.
<br/>We were in exactly the same position with Goldtrail going bust - as you say, not Hays fault - just our bad luck.
<br/>We booked a new holiday with them, paid for it - ouch, expecting Hays to process our claim efficiently - we had sent them our form 2 days after Goldtrail went bump!
<br/>Got home after holiday - checked with the CAA - they hadnt received it!
<br/>Checked with Hays - they hadnt sent it, even though they confirmed they had received it on 21st July (7weeks ago).
<br/>After various (ignored) emails - finally got to speak to a nice lady called Catherine who confirmed that ours was being sent to ATOL this week - now nearly 8 weeks after our application.
<br/>Really poor customer service - i am now paying interest on this &pound;4k.
<br/>I know that ATOL may take a while to refund - that is out of my hands - but i do expect the travel company to do what they are supposed to do efficiently - so we rae now 2 months dpwn the line and my refund is nowhere near coming from ATOL.

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Johnny2403's Comment

Written on: 22/09/2010

Manufan - do as i did.
<br/>Add them as a friend on Facebook - then every time they post as ad - do a comment telling everyone how poor they are (power of the internet)
<br/>This finally (after a couple of days) got them to contact me.
<br/>Hope this helps

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Manufan123's Comment

Written on: 17/09/2010

I could have written this word for word! I am still at the stage of constantly emailing Hays though. They are a joke and will never use them again!

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★☆☆☆☆

“I booked a holiday to Turkey through Hays Travel at...”

Written on: 23/08/2010 by Marie Rutherford (1 review written)

I booked a holiday to Turkey through Hays Travel at 7pm on Friday 16th July 2010 the evening that Goldtrail went into administration, a friend informed me the next morning that Goldtrail had gone bust, I received nothing from Hays regarding this and had to contact them myself, basically it was - we can get you your money back do you want to book another holiday? this lead me to believe that I wouldn't have anything extra to pay - they didn't explain that it would in fact cost me an additional… Read Full Review

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★★★★★

“was booked through kiss flights to greece they phoned...”

Written on: 19/08/2010

was booked through kiss flights to greece they phoned me before it was anounced that the kiss went under and sorted me out a new flight only cost me an extra £123. the staff were fantastic and werry pleased with the service. they even allowed me to come down the next day and pay cash for the new flights. and they helped me to fill out the caa form as well… Read Full Review

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★★★★★

“i booked a flight to zante on monday 16th august for...”

Written on: 18/08/2010

i booked a flight to zante on monday 16th august for sunday 5th september 4 adults 1 child and one infant, i got a phone call tuesday tea time saying that kiss flights had gone bust, i was gutted, i was told to go to shefffield office this morning which i did and was dealt with by a lovely young lady by the name of laura who managed to sort another flight out for us for the same day, ok it cost me another 240 pound and as i live in manchester the nearest office would of been bolton but i wasnt… Read Full Review

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★☆☆☆☆

“I went to get some quotes for a holiday through Hays...”

Written on: 20/07/2010

I went to get some quotes for a holiday through Hays Bolton Branch, the staff look bored and have no enthusiasm. I was hardly asked any questions apart from how much I wanted to spend and was shown holidays which didnt meet my needs so I chose to go and book through First Choice.
Unfortunately I used Hays Bolton branch to purchase Euros for this holiday as it is next door to my office...what a mistake!! I rang in the morning and they offered me 1.16 Euro to the pound so I went in at lunch &… Read Full Review

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★☆☆☆☆

“I booked to go to Turkey tomorrow through them, they...”

Written on: 17/07/2010

I booked to go to Turkey tomorrow through them, they phoned me the next day and asked for my debit card details again so they could refund £2 which they said they overcharged me (but they did not!)
Then found out they had booked it through Goldtrail, who went into administration yesterday. They did not even inform me of this I had to see it on the news! When I called and asked them for an alternative flight and they said they can not do this unless I pay the full fee again! Even though other… Read Full Review

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★★☆☆☆

“Was overcharged £40 and when we called to enquire...”

Written on: 24/05/2010

Was overcharged £40 and when we called to enquire there was no one able to explain it to us and we got the usual evasive, difficult, obnoxious, ignorant call centre staff that you would expect with a budget company.

They were at the time of booking though by far the cheapest around, but my advice would be to pay the extra 10% for a more reputable company because this lot could really ruin your summer if you had serious problems.

Our apartment had spiders, ants and other things the wrong side… Read Full Review

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★☆☆☆☆

“under no doubt, you should never book with this tour...”

Written on: 22/04/2010

under no doubt, you should never book with this tour operator. we were left stranded in egypt for 5 days with no help at all. we booked everything with them as a complete deal on the internet.there did not try and sort us a safe passage home. had to camp out in airport to get flight home by dealing with airport staff for jet2. not a firm to be trusted… Read Full Review

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★☆☆☆☆

“Booked and paid for three single rooms in Gran...”

Written on: 06/04/2010

Booked and paid for three single rooms in Gran Canaria, got to the hotel and they had put the three of us into the one room. No joy, from customer services, sort it out yourselves at the resort was the only advice they could give. AVOID LIKE THE PLAGUE!!!!… Read Full Review

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★☆☆☆☆

“booked a holiday through hays travel i was undecided...”

Written on: 31/03/2010

booked a holiday through hays travel i was undecided between turkey /zante we wanted s/c ,the travel agent said most of zante was s/c and better then turkey so i said can u gaurantee us s/c she said yes so i boooked it when we got there it was room only i complained to the rep but we couldnt be moved and there were 4 more couples with the same problem as us very , wrote a letter to hays when we got home said the travel agent wouldnt of said that, THEY DID WISH I HAD OF BOOKED TURKEY… Read Full Review

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