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Written on: 15/02/2011
15th February 2011. I have just spoken to Hays Travel for the 100th time and today I am assured customers affected by the Goldtrail collapse will now be refunded by HAYS Travel (Not CAA) or Insurance companies involved. I have today been advised that money WILL be paid within 6 wks( Believe that when I see it)Does anyone know if we are entitled to compensation as they have had our money for over 9 months? I have been passed from pillar to post on every phone call and now feel that all the staff… Read Full Review
Written on: 12/02/2011
Booked though Hays Travel for a Gold Trail holiday, Gold trail went bust before I flew.
Hays Travel took over 4 months to send the paperwork to the CAA and I still have not heard a word about my refund over 6 months after the event.
Avoid them like the plague, they are all very nice until they have your money then they are very unhelpfull… Read Full Review
Written on: 07/02/2011 by RosieS (2 reviews written)
I went to Menorca with Hays last year, we booked 8 mths before because we only wanted to go to Cala Galdana as we were going in August and my family have problems with burning in the sun. The day before the holiday Hays rang to say the hotel was overbooked and we had to go to a different resort, Son Bou, which was miles away and very open and bleak. After an afternoon of many phone calls, arguing and threatening to claim compensation (as advised by ABTA) a supervisor rang and said we were in… Read Full Review
Written on: 20/01/2011
Our holiday was cancelled due to the collapse of Goldtrail and although I returned my form immediately (received by Hays 26th July) I have still had no indication as to when I will be receiving a refund for my flight costs. I've been advised that the claim was sent to CAA on 8th Dec but been rejected. No-one on the helpline can tell me what was happening with my claim between 26th July and 8th December or why the claim was rejected. I've been waiting for feedback from the manager since 11th… Read Full Review
Written on: 06/01/2011
I HAVE ALWAYS USED RETAILS SHOP TRAVEL AGENT SO WHEN I FIRST BOOKED THROUGH HAYS I WAS QUITE UNSURE OF WHAT TO EXPECT AS I HAVE READ SOME VERY MIXED REVIEWS. I BOOKED THORUGH ONE OF THE HOME WORKERS AND TO BE HONEST SHE WAS VERY HELPFUL INDEED, THEY GO THAT LITTLE BIT FURTHER TO HELP YOU AND YOU CAN CONTACT THEM PRETTY MUCH ANY TIME OF THE DAY SHOULD YOU HAVE QUESTION OR QUERY. I FIRSTLY BOOKED A HOTEL THAT SHE OFFERED AND IT WAS THE PRICE THAT GRABBED MY ATTENTION SO I BOOKED IT, LATER I… Read Full Review
Written on: 06/01/2011
Returned Atol form 15 september 10,CAA still not recievd this 4 months later,sent number of email which are being read but no reply,asked about failure to supply insurance no reply,totally rubbish cusotmer service DONT BOOK WITH THIS COMPANY,you have been warned… Read Full Review
Written on: 03/12/2010 by Ben Moore (2 reviews written)
We have planned a trip to New Zealand over Christmas 2010 for myself and partner and both my parents. My partner is from New Zealand and we have made the journey together over a dozen times. We usually book flights direct with an airline. This is an extra special trip as we are showing my parents New Zealand for the first time and my partner's brother is terminally ill with cancer so it could be the last time they will see each other. For this reason we decided to book the flights 8 months… Read Full Review
Written on: 01/12/2010
booked hol to dom rep.sept 2010 the same hol was taken out my bank account twiced a mistake on hays,was not just few hundred pounds,puttn me into hefty overdraft and numerous calls to hays customer service,with promises of returned calls from supervisers eg.never happend,contact customer services after lenthy calls again demanded this number,needless to say nearly 7 wks later and more calls told them policy is to recieve letter acknowledgement within 14 days settle complaint within 4 wks agreed… Read Full Review
Written on: 29/11/2010 by JPBEire (1 review written)
Do not trust this agency or their subsidiaries with your money… Read Full Review
Written on: 06/10/2010
DO NOT BOOK WITH THIS COMPANY!!!!!!!!
I have written a review on anything before but felt that i should let everyone know what a con this company is!!!!!I booked a holiday on line, after having put in my card details and pressed CONFIRM BOOKING it said we will call you to complete your booking. When they eventuly called me back they told me that the holiday i had booked had gone up £30 each and that I had to pay ANOTHER £30 each to take a case each and another £15.00 to add inflight meals… Read Full Review
Written on: 23/09/2010 by socy50 (1 review written)
update on review written 31st Aug .... i have now contacted the CAA and not only has my claim form not been recieved they tell me an agreement is being set up with Hays whereby they handle refunds not the CAA ..... GOD HELP US!!!!! I do not think we will see our money again. I have written a letter of complaint to Hays needless to say no reply or acknowledgment. It is impossible to get any informatoin as all i get from customer services is that the department handling claims does not take phone… Read Full Review
Written on: 20/09/2010
Excellent service, very knowledgable sales staff, Have used before would use again. Good Discounts available if you ask!
Highly recommended - liked the fact they call you back aswell.
… Read Full Review
Written on: 17/09/2010 by Sandilandsgirl (1 review written)
Just gave up trying to get a deal with someone more interested in putting me on hold than trying to do a proper service. More intend on selling me upgrades and other items that I said I didn't need nor want
Noticed various people have quite a hicksville apporach with a personal profile against themselves 'I am a personal travel consultant working with Hays Travel. My aim is to turn your travel dreams into reality! Whatever your choice, from a beach holiday to a Cruise or maybe just a flight… Read Full Review
Written on: 09/09/2010
Booked a 2 week holiday to Majorca with teletext holidays, dealt with by Hays travel. cost me £458 for transfers, 2 weeks all inclusive, which i thought was very cheap compared to some holidays, managed to get the deposit dropped down from £380 to £178 as i was skint but wanted to book the holiday at the time. Big downside though....awful customer service, got passed from one person to another, had to wait absolutely ages in phone calls whilst they were waiting, put me flying with ryanair, i… Read Full Review
Written on: 06/09/2010
Absolutely disgusting service, avoid like the plague. Didn't even notify us about tour op going bust, been promised a refund seven times over the last seven weeks, didn't tell us we were covered by their own insurance. We are still fighting for a refund. We have used Hays for the past ten years..... Absolutely never again, it would be well worth paying a little extra and using a professional outfit who treat their customers with a modicum of decency and respect and don't lie to loyal… Read Full Review
Written on: 02/09/2010
Got really good quote and had several queries about flights/rooms/board etc -called back and they promised to find out answers and call me back asap - still waiting for them to call me.
I decided to call them back (several times) and the details given on the initial quote were changed ie. no sea view room available, no family room available, increased cost, changed dates depending on who I spoke to. I was made to feel like I had got everything wrong.
Not impressed with their sales dept -… Read Full Review
Written on: 31/08/2010
Booked a holiday to Turkey online with Hays.... Then Goldtrail went down.... ok..... not Hays Travel fault but the level of customer service in attemping to get a refund for the accommodation and transfer sorted out has been a joke. E mails not replied to.. £20 in phone calls so far and still no answers... finance dept now handling it... no phone number for them and customer services no longer dealing with it... been waiting 6 weeks so far last phone to them was told they have no idea how long… Read Full Review
Written on: 23/08/2010 by Marie Rutherford (1 review written)
I booked a holiday to Turkey through Hays Travel at 7pm on Friday 16th July 2010 the evening that Goldtrail went into administration, a friend informed me the next morning that Goldtrail had gone bust, I received nothing from Hays regarding this and had to contact them myself, basically it was - we can get you your money back do you want to book another holiday? this lead me to believe that I wouldn't have anything extra to pay - they didn't explain that it would in fact cost me an additional… Read Full Review
Written on: 19/08/2010
was booked through kiss flights to greece they phoned me before it was anounced that the kiss went under and sorted me out a new flight only cost me an extra £123. the staff were fantastic and werry pleased with the service. they even allowed me to come down the next day and pay cash for the new flights. and they helped me to fill out the caa form as well… Read Full Review
Written on: 18/08/2010
i booked a flight to zante on monday 16th august for sunday 5th september 4 adults 1 child and one infant, i got a phone call tuesday tea time saying that kiss flights had gone bust, i was gutted, i was told to go to shefffield office this morning which i did and was dealt with by a lovely young lady by the name of laura who managed to sort another flight out for us for the same day, ok it cost me another 240 pound and as i live in manchester the nearest office would of been bolton but i wasnt… Read Full Review
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