Hays Travel Reviews - www.haystravel.co.uk

Click here if this is your business
★★☆☆☆
1.6 / 5
11% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Hays Travel www.haystravel.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Broken promises/contract”

Written on: 23/03/2013

Hays took over a holiday booking from another company and assured us that everything would be the same. No details arrived, (flights or holiday).Again told all was well. This went on for several weeks.Final payment demand arrived. I refused to pay until I received confirmation in writing that all was in place. Twelve weeks before departure they said they couldn't honour the holiday.Our friends were very upset as they had taken annual leave. Everything cancelled. Shabby treatment. Promised to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible, Dreadful Company - PLEASE PLEASE AVOID!!”

Written on: 26/02/2013

Please do not use this travel company, they are con-artists, booked a holiday through them and when I realised they had booked me into the wrong hotel one month before the date of travel. They wanted to charge me £850 for them to amend their error - WHAT A JOKE - I am so sicked by this travel company that they have made a mistake and wanted to charge me £850. Please avoid using teletext (this is where I orginally found the holiday) as they travel company's act as 'middle men' who are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Booked one hotel, sent to another.”

Written on: 21/11/2012 by keiffyboy (2 reviews written)

We booked a 4 star all inclusive holiday in Rhodes with Hays travel in June 2012, agreeing to stay in the 3 star "annexe" saving £300, but still having access to all the facilities. On arrival at Rhodes airport, we discovered the hotel name had changed. The "annexe" was a sister hotel on its own site where we were told we had to eat and drink only in this so-called "annexe" unless we paid a suppliment of 340 euro to take "free" drinks & have a better choice meals in the hotel we had paid for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Blewie52's Response to keiffyboy's Review

Written on: 09/12/2012

The above review is 100% true as we experienced the same fate,with the same hotel, at virtually the same time. The thing he left out was the free air conditioning which was free at the cost of £110. So far the hotel told us that the travel agent had misrepresented them, hays told us that they couldn't be held responsible for the information they got off the holiday comany(hays is only an agent.) and the holiday company told us that they cant be held responsible that the information they get off the hotel. All we know is that hays took our money, and that even getting a sorry is proving very difficult, the same as hays getting anymore money from us is going to be, as this is the second time that hays has badly let us down.(even sorry would be nice).

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Keiffyboy's reply to Blewie52's Comment

Written on: 02/01/2013

From keiffyboy to Blewie52
Finally had a phone call accepting responsibility which eventually resulted in a refund of £200 transferred into my bank account.
No explanation verbal or in writing for the change of heart.
Assume it was our presence on this website!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Dredful!!!! Complete lack of customer service”

Written on: 09/11/2012

I don't normally write reviews but this one came in top of the pile for bad experiences and definitely warrants it. I would not recommend using this company, unless you like to be treated like rubbish and paying for nothing but the pleasure of What a joke - selected a transfer through them which was all booked through the site we were booking our holiday through. Upon arrival into our destination we were advised, by the aforementioned company, that our hotel would be faxed with the details of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I have been trying to email hays travel since...”

Written on: 04/11/2012 by pamela.mccoy (1 review written)

I have been trying to email hays travel since returning from a disastrous holiday we had at the Evelyn Beach Hotel Crete Sept/Oct.There email site says not installed properly so i rang and was told it should be fine and try again which i did same thing.I rang again and there operator gave me her email address and told me to email her which i have four times no reply.I rang again and was told it takes two weeks to acknowledge the email and four weeks to let you know what they are going to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't book a group travel with this company.”

Written on: 13/09/2012 by unhappywalker (1 review written)

They agreed to vary the return time of some group members who wished to extend their time abroad when the leader enquired what they could do for us. They then refused to make any changes so the cost of return legs on air tickets was lost, and members found they had to buy new tickets on top. They refused to reply to e-mails - you get an automated response promising a reply in 24 hours which never comes. After heated requests for replies, eventually a telephonist explained over the phone they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“dont book with this company ,appalling, rip off merchants.”

Written on: 04/11/2011 by harleyman69 (1 review written)

Booked a week away in Lanzarote with wife and daughter ,resort was surposed to be 5 star ,more like no star ,appalling ,no rep was available to complain to ,hotel staff couldn't care less , box coin operated tv what a joke ,cracked tiles ,paint missing everywhere ,cups and plates chipped ,a absolute nightmare ,Hays travel in Northallerton avoid at all costs ,lieing cheating rip off crooks ,the best thing to happen to this company is to go bust .DON'T BOOK A HOLIDAY THROUGH THEM ,YOU HAVE BEEN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Winstonchurchill's Response to harleyman69's Review

Written on: 18/11/2012

i had a holiday to zante evert were closed bad food no entertainment dog s every were i sent emails month a go still not heard of them

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“highway men of travel”

Written on: 30/10/2011 by georgemartin (1 review written)

I agree 100% with RUSWARPBOY avoid this company like the plague. Transfers were a joke and yes they dont give a monkeys about you & its all your fault if anything goes wrong… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Couldn't care less!”

Written on: 23/09/2011 by RuswarpBoy (1 review written)

The first impressions having booked the holiday were good with quick e-mail follow up. From then on it goes downhill. Not all the paperwork arrives. The hotel description is not 100% accurate and with airline, hotel ownership and transfer agents all different third parties with no apparent process management from Hays you trust to luck that everything works. It doesn't. Having being let down on private transfer back to the airport and having to pay personally for a taxi it only took from July… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to RuswarpBoy's Review

Written on: 30/10/2011

ditto, went with them to vegas & LA and the same as you , no transfer when we got to LA but guess what same as you my fault not theirs & it cost us $230 they said they had sent us vouchers by e.mail but nothing came my way. They are very good at getting out of complaints perhaps they run courses in it (chaired by Dick Turpin), they have a plaster for every sore. If anyone else reads this please dont use Hays Travel.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Hotel was completely mis-sold to me.”

Written on: 05/07/2011

We saw the Best Negresco in Cap Salou advertised on the Hays website. It looked nice right on the waters edge with completely uninterrupted views of the sea for which we paid extra. When we got there were were told we were in the hotel opposite (The best Negresco 2). They claimed it was a complex but the reality was just another hotel over the road for the overspill of guests. It still had its old princess name in our room. We did get a sea view but also a big view of the back of the hotel we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 09/07/2011

did you get any compensation for your upsetting time

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Keiffyboy's Comment

Written on: 21/11/2012

Same thing happened to me in Rhodes.They claim they don't know anything about the switch of hotels, but of course they do.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“I have wriiten emailed and telephoned Hays Travel...”

Written on: 24/05/2011 by lynnbrereton (1 review written)

I have wriiten emailed and telephoned Hays Travel consistently since my accident in resort over 8 months ago and todate I have not received any reply. Hays agree that they should reply within a maximum of 52 days and can not state why they have not even though they agree they have received all my documentation. If I had known before booking that they really do nt care about their customers and have zero customer service I would never have booked I am still recovering and having hospital… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Eileen45's Response to lynnbrereton's Review

Written on: 21/09/2014

Erm why is it hays or Thomas cooks fault you had an accident,why are you writing to either,if you have a complaint then state what it is,ie bad hotel,no transfer etc,these would be there fault,not an accident,if accident was caused by faulty equipment in hotel then that would be the hotels fault and you or your insurance company would have to contact hotel,so sorry you dont make sense because you have not stated your complaint

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Never ever in my life will i book with Hays Travel...”

Written on: 04/05/2011 by jacksconnor (1 review written)

Never ever in my life will i book with Hays Travel again. Two years running i have done this and two years running i have not received my inflight meals voucher. Why did you book again i hear you ask, well nothing to do with me, this was booked with one of the other family members. I have now threatned legal action and also went to a national newspaer as this is not about sitting eating a meal on a flight but the £66 they have taking from us. As i am writing this, still no vouchers and this has… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“An organisation that boasts as UK's largest...”

Written on: 21/03/2011

An organisation that boasts as UK's largest independently owned travel agent has a motor "nobody offers you more" but my experience with them makes both claims a sound like a joke. I would not recomment them as a good travel agent to book through. Avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The CAA have farmed out the claims to third party...”

Written on: 24/02/2011

The CAA have farmed out the claims to third party companies.

These companies will not answer the 'phone.

The email address's Hays will not give out below ;0)

Claims handlers for Kiss flights CAAClaims@cegagroup.com

Claims handlers for Goldtrail caaclaims@huntswood.com… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 12/07/2011

I have also had problems with Hayes, Hayes told me to send all the paperwork to them as they were claiming through their insurance. When I phoned chasing the claim they told me they were in the process of sending all the paperwork to the CAA as Kiss would not pay out. I phoned numerous times and each time they had an excuse to extend the claim time.I have received part of my money back from the CAA but as I had not cancelled the hotel Hayes persuaded us to go on another flight but had to book 2 more days as the flights were not available for 10 tens so we are claiming for the extra flight costs and 2 days extra hotel cost which they promised we would get reinbursed for from their insurance. Every time I phone they keep adding on another 3 months to payout even though they have told me my claim is ready to go. Disgusting what can I do...I will never use Hayes again!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“This company and associated companies such as...”

Written on: 16/02/2011

This company and associated companies such as 2bookaholiday are so poor I have complained to ABTA who can enforce penalties and I am also now considering legal action. I am owed £600 from when Kiss Airlines ceased trading in August last year.

I would love to hear from anybody else who has been experiencing difficulties with this company as I will also be going to watchdog shortly. Please could everybody send summaries of there issues to complaintsagainsthays@gmail.com - I will reply to any… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“15th February 2011. I have just spoken to Hays Travel...”

Written on: 15/02/2011

15th February 2011. I have just spoken to Hays Travel for the 100th time and today I am assured customers affected by the Goldtrail collapse will now be refunded by HAYS Travel (Not CAA) or Insurance companies involved. I have today been advised that money WILL be paid within 6 wks( Believe that when I see it)Does anyone know if we are entitled to compensation as they have had our money for over 9 months? I have been passed from pillar to post on every phone call and now feel that all the staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Booked though Hays Travel for a Gold Trail holiday,...”

Written on: 12/02/2011

Booked though Hays Travel for a Gold Trail holiday, Gold trail went bust before I flew.

Hays Travel took over 4 months to send the paperwork to the CAA and I still have not heard a word about my refund over 6 months after the event.

Avoid them like the plague, they are all very nice until they have your money then they are very unhelpfull… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I went to Menorca with Hays last year, we booked 8...”

Written on: 07/02/2011 by RosieS (2 reviews written)

I went to Menorca with Hays last year, we booked 8 mths before because we only wanted to go to Cala Galdana as we were going in August and my family have problems with burning in the sun. The day before the holiday Hays rang to say the hotel was overbooked and we had to go to a different resort, Son Bou, which was miles away and very open and bleak. After an afternoon of many phone calls, arguing and threatening to claim compensation (as advised by ABTA) a supervisor rang and said we were in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Our holiday was cancelled due to the collapse of...”

Written on: 20/01/2011

Our holiday was cancelled due to the collapse of Goldtrail and although I returned my form immediately (received by Hays 26th July) I have still had no indication as to when I will be receiving a refund for my flight costs. I've been advised that the claim was sent to CAA on 8th Dec but been rejected. No-one on the helpline can tell me what was happening with my claim between 26th July and 8th December or why the claim was rejected. I've been waiting for feedback from the manager since 11th… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I HAVE ALWAYS USED RETAILS SHOP TRAVEL AGENT SO WHEN I...”

Written on: 06/01/2011

I HAVE ALWAYS USED RETAILS SHOP TRAVEL AGENT SO WHEN I FIRST BOOKED THROUGH HAYS I WAS QUITE UNSURE OF WHAT TO EXPECT AS I HAVE READ SOME VERY MIXED REVIEWS. I BOOKED THORUGH ONE OF THE HOME WORKERS AND TO BE HONEST SHE WAS VERY HELPFUL INDEED, THEY GO THAT LITTLE BIT FURTHER TO HELP YOU AND YOU CAN CONTACT THEM PRETTY MUCH ANY TIME OF THE DAY SHOULD YOU HAVE QUESTION OR QUERY. I FIRSTLY BOOKED A HOTEL THAT SHE OFFERED AND IT WAS THE PRICE THAT GRABBED MY ATTENTION SO I BOOKED IT, LATER I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Michaelb34's Comment

Written on: 24/08/2012

I wouldnt be surprised if you work for haystravel compered to the other reviews. I find it hard to believe that all the other reviews are wrong and that you are the only one that seemed to give hays a five star rating. I dont trust your review.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
overview