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Written on: 13/09/2012 by unhappywalker (1 review written)
They agreed to vary the return time of some group members who wished to extend their time abroad when the leader enquired what they could do for us. They then refused to make any changes so the cost of return legs on air tickets was lost, and members found they had to buy new tickets on top. They refused to reply to e-mails - you get an automated response promising a reply in 24 hours which never comes. After heated requests for replies, eventually a telephonist explained over the phone they… Read Full Review
Written on: 04/11/2011 by harleyman69 (1 review written)
Booked a week away in Lanzarote with wife and daughter ,resort was surposed to be 5 star ,more like no star ,appalling ,no rep was available to complain to ,hotel staff couldn't care less , box coin operated tv what a joke ,cracked tiles ,paint missing everywhere ,cups and plates chipped ,a absolute nightmare ,Hays travel in Northallerton avoid at all costs ,lieing cheating rip off crooks ,the best thing to happen to this company is to go bust .DON'T BOOK A HOLIDAY THROUGH THEM ,YOU HAVE BEEN… Read Full Review
Written on: 23/09/2011 by RuswarpBoy (1 review written)
The first impressions having booked the holiday were good with quick e-mail follow up. From then on it goes downhill. Not all the paperwork arrives. The hotel description is not 100% accurate and with airline, hotel ownership and transfer agents all different third parties with no apparent process management from Hays you trust to luck that everything works. It doesn't. Having being let down on private transfer back to the airport and having to pay personally for a taxi it only took from July… Read Full Review
Written on: 05/07/2011
We saw the Best Negresco in Cap Salou advertised on the Hays website. It looked nice right on the waters edge with completely uninterrupted views of the sea for which we paid extra. When we got there were were told we were in the hotel opposite (The best Negresco 2). They claimed it was a complex but the reality was just another hotel over the road for the overspill of guests. It still had its old princess name in our room. We did get a sea view but also a big view of the back of the hotel we… Read Full Review
Written on: 24/05/2011 by lynnbrereton (1 review written)
I have wriiten emailed and telephoned Hays Travel consistently since my accident in resort over 8 months ago and todate I have not received any reply. Hays agree that they should reply within a maximum of 52 days and can not state why they have not even though they agree they have received all my documentation. If I had known before booking that they really do nt care about their customers and have zero customer service I would never have booked I am still recovering and having hospital… Read Full Review
Written on: 04/05/2011 by jacksconnor (1 review written)
Never ever in my life will i book with Hays Travel again. Two years running i have done this and two years running i have not received my inflight meals voucher. Why did you book again i hear you ask, well nothing to do with me, this was booked with one of the other family members. I have now threatned legal action and also went to a national newspaer as this is not about sitting eating a meal on a flight but the £66 they have taking from us. As i am writing this, still no vouchers and this has… Read Full Review
Written on: 21/03/2011
An organisation that boasts as UK's largest independently owned travel agent has a motor "nobody offers you more" but my experience with them makes both claims a sound like a joke. I would not recomment them as a good travel agent to book through. Avoid at all costs… Read Full Review
Written on: 24/02/2011
The CAA have farmed out the claims to third party companies.
These companies will not answer the 'phone.
The email address's Hays will not give out below ;0)
Claims handlers for Kiss flights CAAClaims@cegagroup.com
Claims handlers for Goldtrail email@example.com… Read Full Review
Written on: 16/02/2011
This company and associated companies such as 2bookaholiday are so poor I have complained to ABTA who can enforce penalties and I am also now considering legal action. I am owed £600 from when Kiss Airlines ceased trading in August last year.
I would love to hear from anybody else who has been experiencing difficulties with this company as I will also be going to watchdog shortly. Please could everybody send summaries of there issues to firstname.lastname@example.org - I will reply to any… Read Full Review
Written on: 15/02/2011
15th February 2011. I have just spoken to Hays Travel for the 100th time and today I am assured customers affected by the Goldtrail collapse will now be refunded by HAYS Travel (Not CAA) or Insurance companies involved. I have today been advised that money WILL be paid within 6 wks( Believe that when I see it)Does anyone know if we are entitled to compensation as they have had our money for over 9 months? I have been passed from pillar to post on every phone call and now feel that all the staff… Read Full Review
Written on: 12/02/2011
Booked though Hays Travel for a Gold Trail holiday, Gold trail went bust before I flew.
Hays Travel took over 4 months to send the paperwork to the CAA and I still have not heard a word about my refund over 6 months after the event.
Avoid them like the plague, they are all very nice until they have your money then they are very unhelpfull… Read Full Review
Written on: 07/02/2011 by RosieS (2 reviews written)
I went to Menorca with Hays last year, we booked 8 mths before because we only wanted to go to Cala Galdana as we were going in August and my family have problems with burning in the sun. The day before the holiday Hays rang to say the hotel was overbooked and we had to go to a different resort, Son Bou, which was miles away and very open and bleak. After an afternoon of many phone calls, arguing and threatening to claim compensation (as advised by ABTA) a supervisor rang and said we were in… Read Full Review
Written on: 20/01/2011
Our holiday was cancelled due to the collapse of Goldtrail and although I returned my form immediately (received by Hays 26th July) I have still had no indication as to when I will be receiving a refund for my flight costs. I've been advised that the claim was sent to CAA on 8th Dec but been rejected. No-one on the helpline can tell me what was happening with my claim between 26th July and 8th December or why the claim was rejected. I've been waiting for feedback from the manager since 11th… Read Full Review
Written on: 06/01/2011
I HAVE ALWAYS USED RETAILS SHOP TRAVEL AGENT SO WHEN I FIRST BOOKED THROUGH HAYS I WAS QUITE UNSURE OF WHAT TO EXPECT AS I HAVE READ SOME VERY MIXED REVIEWS. I BOOKED THORUGH ONE OF THE HOME WORKERS AND TO BE HONEST SHE WAS VERY HELPFUL INDEED, THEY GO THAT LITTLE BIT FURTHER TO HELP YOU AND YOU CAN CONTACT THEM PRETTY MUCH ANY TIME OF THE DAY SHOULD YOU HAVE QUESTION OR QUERY. I FIRSTLY BOOKED A HOTEL THAT SHE OFFERED AND IT WAS THE PRICE THAT GRABBED MY ATTENTION SO I BOOKED IT, LATER I… Read Full Review
Written on: 06/01/2011
Returned Atol form 15 september 10,CAA still not recievd this 4 months later,sent number of email which are being read but no reply,asked about failure to supply insurance no reply,totally rubbish cusotmer service DONT BOOK WITH THIS COMPANY,you have been warned… Read Full Review
Written on: 03/12/2010 by Ben Moore (2 reviews written)
We have planned a trip to New Zealand over Christmas 2010 for myself and partner and both my parents. My partner is from New Zealand and we have made the journey together over a dozen times. We usually book flights direct with an airline. This is an extra special trip as we are showing my parents New Zealand for the first time and my partner's brother is terminally ill with cancer so it could be the last time they will see each other. For this reason we decided to book the flights 8 months… Read Full Review
Written on: 01/12/2010
booked hol to dom rep.sept 2010 the same hol was taken out my bank account twiced a mistake on hays,was not just few hundred pounds,puttn me into hefty overdraft and numerous calls to hays customer service,with promises of returned calls from supervisers eg.never happend,contact customer services after lenthy calls again demanded this number,needless to say nearly 7 wks later and more calls told them policy is to recieve letter acknowledgement within 14 days settle complaint within 4 wks agreed… Read Full Review
Written on: 29/11/2010 by JPBEire (1 review written)
Do not trust this agency or their subsidiaries with your money… Read Full Review
Written on: 06/10/2010
DO NOT BOOK WITH THIS COMPANY!!!!!!!!
I have written a review on anything before but felt that i should let everyone know what a con this company is!!!!!I booked a holiday on line, after having put in my card details and pressed CONFIRM BOOKING it said we will call you to complete your booking. When they eventuly called me back they told me that the holiday i had booked had gone up £30 each and that I had to pay ANOTHER £30 each to take a case each and another £15.00 to add inflight meals… Read Full Review
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