Wizzair Reviews

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★★☆☆☆
1.7 / 5
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Wizzair

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★☆☆☆☆

“Awful experience”

Written on: 11/12/2012 by Distressedcustomer (1 review written)

I strongly recommend you avoid this airline. There are low cost airlines and then there's WizzAir. I understand you get what you pay for but what happens when you don't get what you paid for? I booked a flight, paid, received the onsceen confirmation but then WizzAir deny the booking ever took place. They charged me for it, confirmed by CC company but then insisted I rebook at far greater cost. The customer service line is comically bad and at 77p per minute is outrageous. By the way there is… Read Full Review

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★☆☆☆☆

“THE WORST AIRPORT SERVICE - AVOID AT ALL COST!!!”

Written on: 08/12/2012 by ilia (1 review written)

i really dont know where to start: from the fact that when you book a ticket the connection times out and the next time you try it is significanlty more expensive or from the fact that you are treated like sh***t from the moment you buy the ticket to the moment you leave the airport at destination. or maybe even from the fact that they will make a fuss on the ground about the slightest difference in dimentions of your luggage but at the same time their own wizzair boxes for trying if your… Read Full Review

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★☆☆☆☆

“Compeansation cheat”

Written on: 19/11/2012

My suitcase has been destroyed -beyond any repair . That was mid August and until now I am still emaling them. They are very good in ignoring-the best quality. Offered amount that is 40% less then originally Samsonite. I provided them with all documents requested but still haven't got any compesation at all. I send few email before getting respond. Just a waste of time and money. Think twice before book with them… Read Full Review

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★☆☆☆☆

“BAN Sad Wizz Air!!!”

Written on: 07/11/2012 by BlackCat7525 (1 review written)

There was a time before WizzAir got greedy and unreasonable that I would have recommended them happily to my friends and relatives as an efficent, fair, upfront and honest low budget airline, but since the ridiculous unfair unannounced introduction of the hand luggage charge, I think they have dug there own grave. I bought my flight tickets well before any hand luggage charge had been mentioned, let alone introduced. Hence I have been badly ripped off as I know that I had other options to… Read Full Review

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Blackcat7525's Response to BlackCat7525's Review

Written on: 07/11/2012

I admit upon further investigation, that because I booked before 4th October 2012, I can take a large cabin bag with me free of charge. That is just pure luck, I feel sorry for people who booked after this date.

Still banning Wizzair!

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Belgrade-Brussels's Response to BlackCat7525's Review

Written on: 09/11/2012

Horrible airline. Absolutely amazing business decision! They should be taken to court of law and court of ethics!!!

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★☆☆☆☆

“Can it get worse? YES!!!!!”

Written on: 04/11/2012

Where should I start? I've been travelling with wizzair for the last 7.5 years and I can't believe the way it's changed from trip to trip. Web site - a disaster and I'm sure everyone have noticed £28 charge on the right site before you even choose the day of your flight. It's quite off putting!!!! And to load all of the charges and fees takes forever. Even my computer is giving up... What else we will be charge for next? Maybe using a toilet or sitting place????!!!! because hand luggage is… Read Full Review

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★☆☆☆☆

“I can't recommend Wizz air”

Written on: 04/11/2012

Wizz air like Ryan air are sometimes cheaper than other options, but do take care, by the time you've added the extras they might not be. Then again when things go wrong Wizz Air won't help you and then your small saving can end up a big expense. My flight to Barcelona was delayed four hours partly because the plane, which was pretty old to be fair, had some sort of fault. By the time we arrived, public transport had ended and we were stuck with either a hotel bill or hefty taxi bill. I opted… Read Full Review

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★☆☆☆☆

“Hidden Fees, Terrible Service, Zero Compassion”

Written on: 09/10/2012

I am extremely disappointed with the operations and services of this airline. There is a fee for every form of payment except a Wizz card, there is a fee for airport check-in, a fee for text message updates, a pay-per-minute fee to call customer support, there is a fee for anything that can be imagined. The thing that bothers me the most is that the fees for any kind of modification or cancellation are usually more than the price of the tickets, and are charged per flight, not per itinerary… Read Full Review

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★☆☆☆☆

“denied to enter aircraft”

Written on: 29/09/2012

printed boarding passes, for what ever reason had initial instead of first name. Boarding was denied. WWW of wizz air generated this? What is more annoying is that they could not care less. I am sure that they could have checked the booking 3sec and they could verify that I have entered full names. But people from Wizz air have different understanding of low cost flights. They think that they can treat you as a trash, if you pay low cost for flight! 4 tickets, hotel, opera, bike tour...all down… Read Full Review

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Cisabel's Comment

Written on: 18/11/2012

Hi. I experienced the same problem today... I checked in by mistake only with my initial as my first name, and they didn't want to accept my ticket as it is. No new check in, change of ticket etc was possible, the only option was to pay the full amount for the new ticket which, having to be bought 1 h before the flight, was enormously expensive. Neither the Wizz air call center, nor the info desk wanted to cooperate.
It is clear - I will never travel with them any more, but I wonder if you have done something about this? Is it possible to complain, ask for your money back?

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Sedats's Comment

Written on: 06/08/2013

+1 never ever will travel with them again

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★☆☆☆☆

“If they don't have an email contact why should I use them”

Written on: 03/09/2012

I was about to purchase a ticket fomr Luton to Krakow, Then I googled "Wizzair" and "complaints". That was the end of that. I am now going to Estonia instead. You have to be really stupid to not have ANY contact address. … Read Full Review

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★★★★★

“best low cost airline”

Written on: 30/08/2012

i was travelling from london to budapest by wizzair but forgot to print my boarding card in budapest. the wizzair staff printed out for free of charge at budapest airport. arriving to budapest was 10 minutes earlier returning to london luton just in time maybe 1-2 minutes earlier. staff is friendly, price is much cheaper than ryanair. and the best is you can take 35kg with you… Read Full Review

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★★★★☆

“Never had any problems!”

Written on: 29/08/2012

I flew several times between Grermany (Dortmund and Cologne) and Kiev and everything went fine. You can even take 1 piece of checked-in luggage with a maximum of 32 kilo's for free!!! No other airline I know offers this! Also I flew between Eindhoven (NL) and Warsaw Modlin (PL), no problems, but had to pay for checked-in luggage. Of course there are extra fees but thats always the case with budget airlines, just read VERY carefully when you book tickets! … Read Full Review

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★☆☆☆☆

“Worst experience ever!!!”

Written on: 28/08/2012

I'm traveling a few times per year, but this time while in Europe I had a very bad experience with this airline. Not even mentioning the hidden charges! I am a photographer, so of course I have a special back pack full of cameras and lenses (smaller then their required size). I also have a small laptop 15 inches - more like tablet that I need with me. I know they have a policy for only one hand luggage...but it is impossible for me to put any of these electronics away. My back pack is set up… Read Full Review

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Omairsattar's Comment

Written on: 01/09/2012

They charged me £51 to check in the only piece of luggage I was carrying because the wheels were 1cm too big. They then stole items worth £50 from my bag and refuse to compensate. I hope some day it happens to them and their loved ones so that they know how it feels. They are criminals.

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★☆☆☆☆

“Never, ever, ever again”

Written on: 26/08/2012 by drpersreview (1 review written)

I flew with my family to Bulgaria and the booking process was a con. You have to pay to check-in at the airport (just include it and charge, duh!)Leg room is the worst ever, staff don't know how to smile and seats were either dirty, broken (tray tables drop down on their own randomly) or to far upright. I will never fly with them again at any cost, don't bother… Read Full Review

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Omairsattar's Response to drpersreview's Review

Written on: 27/08/2012

They stole things from my baggage after charging me £51 to check it in. How are these people not in jail and still allowed to operate?

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★☆☆☆☆

“Theft and Extortion”

Written on: 25/08/2012

HIDDEN CHARGES: Deliberate small print will say that there are 'charges' for cabin baggage that needs to be checked in at the gate because it is 'too large'. At the gate you will find instead of the size dimensions on the website, a tiny pigeon hole in which your bag wont fit. Then they will ask you to pay £51 for checking-in your baggage at the gate. The terms are at the bottom of the third page when you click and click and click on the website. ITEMS STOLEN FROM BAGGAGE: Prague-London. I… Read Full Review

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★☆☆☆☆

“An Indian overcrowded bus is a treat compared to Wizziar!”

Written on: 25/08/2012

I have booked a flight from London to Budapest and on my arrival to Luton Airport I was welcomed by chaotic queues piling up in a very small waiting room, everyone is boarding to a different plane but no system was in place, nor enough staff to guide us, so most of us ended up standing in the wrong queue for wrong flights etc.. Then a member of staff picked me alongside with many other passengers to have our bag fit into the measurement. I did purchase my suitcase according to these… Read Full Review

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★★☆☆☆

“Customer Services, non-existent”

Written on: 23/08/2012

I've flown with Wizz several times with hardly any problems. But if anything goes wrong, you're on your own, pal! The booking is a nightmare, fees and hidden extras spring up everywhere, like a trap to extort money at every turn. Phonecalls are extortionate, staff quite rude. And whatever you do, don't book an airport transfer - the company totally avoid any responsibility in the event of a late flight/missed bus (an dismissive auto-reply is the best you can hope for). They know exactly what… Read Full Review

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★☆☆☆☆

“Hidden charges as usual”

Written on: 23/08/2012 by thegamester (1 review written)

Went to print my FREE online web check in. However they refrain from telling you anywhere that you can only print 7 days prior to departure. So if you are flying in over 7 days you cannot print the return boarding card. This means unless you have access to a printer and the internet when you are away you will be hit with either a 7 euro or 15 euro charge for picking up your boarding card at the airport. I have complained to the Trading Stadards because this was at no time explained or… Read Full Review

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★☆☆☆☆

“THEFT FROM SUITCASE”

Written on: 22/08/2012 by anna35 (1 review written)

I flew with wizzair,Luton airport to Warsaw on 08.08 2012 Two items of my jewellery were stolen from my checked in suitcase when I arrived to my destination.I trusted that my luggage gets to its destination with everything I packed still inside..I was just naive,bags are not safe once checked in… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 18/08/2012 by Martin_S (1 review written)

NEVER EVER AGAIN! They will do everything what they can to draw money from you. Their luggage container is smaller than other airlines got, airport staff is rude. Beware of those scammers… Read Full Review

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★☆☆☆☆

“Worst experience so far”

Written on: 16/08/2012 by Band11 (1 review written)

I have been flying with wizzair for over 6 years now and this flight was the worst out of 19 flights that I have flew with wizzair. Horrible turbulence the feeling of falling for over 15 secs everyone screeming in frightness , someone blocking the front toilet for the whole flight not even One word of explantation intill middle of the flight duration and the worst ''hardest ' landing just like the pilot wasn't experienced at all and didn't know what he was doing. Behind me was a terrified 5… Read Full Review

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