written by Samitracy on 09/02/2023
Booked a holiday with sunmaster The hotel was apparently 4 star It was horrendous . Dirty and unfit for humans Asked to be moved hotels or flight home but this wasn't possible apparently . On our return home tried to reach a mutual agreement with sunmaster for a refund but all claims rejected Even with photos / videos and drs letter . Now going through the court process and we'll prepared to take this as far as needed .
written by Lukerhodes on 16/11/2022
Had issues with transfers not arriving, so had to use taxis very last minute. Now complaints department aren't interested in resolving the complaint instead of good customer service being used
written by Dean206 on 05/09/2022
Booked 14 nights ended up with 12 they are false advertising places to stay with out dated photographs, booked to stay at the Golden moon apartments in Kusadasi, which is grotty and dingy and nothing like what was advertised. Had an argument with the hotelier in which he assaulted my wife, so I defended her and as a result got kicked out of the dump, contacted Sun Master who stated that we had to get somewhere to stay as there was nothing they could do until today,as they had to contact the hotel, the hotel said we was aggressive towards them, and just like that Sun Master sided with them even though there was 4 independent witnesses as to what happened, Sun Master will not issue a refund so will deal with them when I get back home, avoid booking any holiday with this bogus company you have been warned !!
written by on 07/04/2022
Easy to book helpful staff only negative is the price you see on the website is not the price you pay, but a good company to use for a package holiday, would describe themas good value for money.
written by agPerez443 on 30/03/2022
Easy to book and friendly over the phone. Queries dealt with speedily and efficiently. Overall highly recommended.
written by on 28/05/2021
My original holiday was booked for July 2020. We changed it to June 2021 and this was done very quickly and easily. The holiday was eventually cancelled and Sunmaster got in touch straight away and gave me the different options. We decided on a refund at this time and this was processed with expected funds within 14 days. At every step the customer service and communication has been excellent and when we are ready to book our next holiday, we will definitely be using Sunmaster!
written by Cpl1307 on 24/11/2020
We showed up on the 2nd of August only to find our transfer had been cancelled so we had to pay £70 to pay for a taxi to take us to the la grande Hotel in side, Antalya. We then was told by the hotel you had cancelled the hotel on the 28th July. Me, My wife and 2 children aged 9 and 10 had to walk the streets begging hotels to take us in as they would not due to covid 19. We had to pay £1,200 GBP to stay in a 2* Hotel with only Turkish, German and Russian guests. The staff could not understand anything we said as they spoke no English. We have no transfer to the airport on the 16th August when we fly home. I will be contacting the local newspapers as well as seeing our solicitor to pursue legal representation. Absolutely disgusting behaviour. My sister waited 4 hours in the UK to speak to a man w ho told her a girl was dealing with it and then disconnected the call on her rudely. We have since had no communication from you. I have screenshots of our holiday information from my sunmaster account from the day we arrived with no cancellation stated until 2 Days into the holiday. The flights where not cancelled, So how could a holiday be cancelled and us allowed to still fly. Surely if our holiday was cancelled we would of been informed and the flights cancelled. My screenshot are dated again with no cancellation stated. You have not even been in touch with us knowing all this information. 5 hours we walked the streets looking for accomidation only to find the hotel next door was our only chance. We had to wait for money to be transferred from a friend in the UK to pay for it as we had spent all our money paying for the holiday. My 10 year old son has Autism and 13 days in he is still crying everyday. It was hard for us to encourage him to travel with the promise of the waterslides which he has not been able to use. We have had to seek medical advise and support for him at the stress it caused him. I am also acutely Epileptic and collapsed with a 4 minute seizure on the streets of Side, Antalya as stress is a huge contributer to my seizures. Both my GP and my sons pediatric doctor are in the process of writing medical reports for our solicitor. How can you just abandon us in the middle of a foreign country with no support.
written by murphy.milo on 21/08/2020
From booking to cancellation i must say first class. Got the best price for our holiday to Lanzarote, but now canceled due to covid. They were on the phone to me right away when it was canceled, any questions i had i emailed them and every time got a reply within 2 days.They rang again this week to tell me when i would be getting my full refund (should be on holiday now)and also had an email this morning confirming date, never felt worried once. Will defo be booking with Sunmaster Again. Thanks Sunmaster and the two agents I dealt with.
written by beachy2015 on 08/08/2020
I was told I could cancel our holiday up until 8th august before our final payment came out of my account with no charge and after the latest restrictions in Spain and not being able to get travel insurance I had no other choice but to cancel. Tried calling and emailing constantly for 3 weeks with no response to any of it at all. Eventually had to cancel my bank card with all the hassle attached to that so they couldn't take any more money out of my bank account which obviously they would of and then I would of had a battle on my hands to get it back or they quite likely would of gone bust anyway. Beware!!! A bad company with no customer service..
written by fcCompton126 on 13/06/2020
Was mis-sold a holiday last year for a two week holiday in a “newly renovated hotel” in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a £10 discretionary refund as compensation. Will NEVER use again. What’s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they’ve been closed! Avoid at all costs.
written by Elliechesh on 14/03/2020
Was wary of booking with sunmaster, as I hadn't used them before. The whole booking process from start to finish was so easy and I was kept up to date with documents etc. I would have no hesitation in recommending them to friends and family and I would definitely use them again. 5stars from me. There wasn't anything I didn't like... And I can't fault them in any way.
written by 457Barton on 07/03/2020
We arrived at the airport was met by our driver and of we went. Hotel was fine. Clean and tidy. The only thing was the dining room they kept some of it shut at night and people could not find a table. Also it would have been nice to have tea and coffee in room if only for the first day.
written by woodthorne1968 on 27/02/2020
Booked this holiday with SUNMASTER HOLIDAYS it was sold to us as a 5* hotel. The outside of the hotel is great, reception is great but the rooms and restaurant were filthy. The beds pillows and covers were covered in stains the room or bathrooms weren’t cleaned once in the whole week only the bin was emptied, my son had no shower door so had to shower in our room. No fresh towels we had to buy our own toilet rolls from the shop. There were live wires sticking out from the wall. The bathroom was filthy, the decor was really dated and fixtures were falling apart. The staff were very rude. The restaurant ran out of plates and cutlery on a regular basis, cups were chipped. Food was very bland same food everyday. We complained to reception on numerous occasions but nothing was done. Back home we complained to SUNMASTER HOLIDAYS but they said the hotel may be a bit dated but was clean, so basically dismissed everything we had complained about and weren’t willing to do anything at all. We corresponded backward and forward but because they are not members of ABTA basically there is nothing we could do. Will never book with this company again
written by Foleyih151 on 26/02/2020
From start to finish found Sunmaster very competitive and very easy to use. We had booked the ideal weeks break in the sun (even the sandstorm didn't dampen our spirits!) Stayed in a lovely clean fresh looking apartment block with a good sized pool and a roof top bar/breakfast bar where you could relax and chill. The flight was smooth there and back despite the weather situation leaving the UK and Fuerteventura. I will definitely consider Sunmaster again for a weeks break in 2021!
written by DarnellDavis on 20/02/2020
Was easy to book my holiday with sun master would most definitely book with them again.
written by KoleMcCullough388 on 18/02/2020
been booking our holidays for 10 years with sunmaster never any problems ,verycheap on prices ,good staff always happy to deal with and very prof at there job will allways book in the future and will recommend to anybody,
written by ChanelBlevins on 18/02/2020
Easy to book, although first correspondence did not arrive, had to ask a few times before confirmation was sent. Docs came through with full instructions on time. Everything ran smoothly until the return: Flight was cancelled... Sunmaster did not and still have not acknowledged this.. Easy jet informed their clients a day before but Sunmaster neglected to forward this information to the travellers. Unlike other travel agents. A simple email could have saved me a whole day at the Airport ( waiting for Easyjet to help) plus the taxi fares and coach travel. (3 Hrs) I could have booked an extra night in hotel then gone to the airport at the new published time if only I had known!
written by Salisburylb359 on 18/01/2020
Room was Clean and Tidy,Easy Access to Reception, Bars and Pools,10/15 minutes walk to a Beautiful Sandy Beach.All Staff were Friendly and worked hard to Please Everyone We were here to Celebrate an 18th Birthday and the Receptionist and Kitchen Staff looked after us (10 in party) by Reserving a good Table and Laid a good spread of Party gear plus a Bottle of Bubbly EXCELLENT HOLIDAY
written by on 03/01/2020
As a family of 6 we always find holiday really expensive, we booked through Sunmaster in July and got an excellent deal to the Canaries over the Christmas period. We had one of the best holidays we've ever had despite it been a lot cheaper than our others. First class service and great prices! We will always be booking with Sunmaster in the future.
written by BrooksHolmes489 on 30/12/2019
Very clean hotel that was cleaned daily, staff was very friendly and helpful. And would recommend stopping at the Garbi Millenni again. Ideal location to La Ramblas and the Nou Camp only a Metro ride away (20 mins)
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