Net-A-Porter Reviews - www.net-a-porter.com

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★★☆☆☆
2.2 / 5
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★☆☆☆☆

“I bought a dress online and returned it the same day...”

Written on: 07/04/2010

I bought a dress online and returned it the same day it arrived. Two weeks later they sent me the dress back with a letter stating it was "obviously worn" and I could not return it. Upon inspection, the dress had a stain on the back, which was obviously not something I caused as I did not wear it. When I called customer service, they again accused me of wearing the dress and returning it. The customer service department was terrible. I finally had to call my credit card company to dispute… Read Full Review

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★☆☆☆☆

“I will never order from Net-a-porter.com again. I...”

Written on: 31/03/2010

I will never order from Net-a-porter.com again. I ordered a dress for $1945 from net-a-porter.com. My invoice reported a charge of $1945. Upon delivery, I was assessed $647 in additional charges that Net-a-porter never informed me of and now refuses to refund despite my return of the article.

After placing an order, Net-a-porter required me to change my shipping address to my physical international address in Belgium rather than a tax/duty-free diplomatic address. They failed to inform… Read Full Review

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★☆☆☆☆

“Disappointing experience given the purchase amount. ...”

Written on: 19/02/2010

Disappointing experience given the purchase amount. Took 2 days to receive an answer to my query regarding size of dress - then given a standard reply that did not really help. Given a 2 hour time slot for item to be delivered but then told it would be 1 hour late. Dress finally arrived (nicely wrapped) but, not surprisingly, size wrong. Returns process straightforward but told it may take up to 2 weeks to get money back. Would not accept this service from Bond Street boutique or… Read Full Review

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★★★★★

“Let me start by saying that i NEVER usually buy...”

Written on: 24/09/2009 by kate2011 (2 reviews written)

Let me start by saying that i NEVER usually buy clothes for myself on line as I prefer to see the real thing before buying, therefore I was very skeptical.

however, Im a big fan of Net-a-porter's website and their newsletters with style updates, so I decided to give it a go.
I ordered in the morning, and by late afternoon the package had arrived, hand delivered!!!! I was very impressed...

unfortunately, the item i ordered didnt look quite right on me so i returned it, which i must say was… Read Full Review

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★☆☆☆☆

“I would not recommend dealing with Net-A-Porter. After...”

Written on: 20/08/2009

I would not recommend dealing with Net-A-Porter. After several attempts at placing an order for a miu miu bag as a gift, I was still unable to complete the purchase. The initial issue came when I was only able to ship my billing address. I wanted to ship it directly to the gift recipient but the company was unable to accommodate. After 30 minutes on the phone with customer service, conferencing in my bank to obtain an authorization code, they said that the order would be processed.

I received… Read Full Review

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☆☆☆☆☆

“They said they could not replace or refund my item...”

Written on: 14/11/2008 by trishacleary13 (1 review written)

They said they could not replace or refund my item because I don't have the original box. I will NEVER buy at Net-a-Porter nor recommend it to anyone. When you pay that kind of money for a pair of sandals I would expect to last for at least 1 week!!!… Read Full Review

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Rachaeld's Response to trishacleary13's Review

Written on: 19/10/2009

she gave an honest opinion, and if you are spending money on designer items due diligence is the way to go

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★★★★★

“I was searching the web for designer clothing in the...”

Written on: 08/01/2007 by SD2383 (1 review written)

I was searching the web for designer clothing in the January sales, and I came across NET-A-Porter.com. They provide the latest designer trends from Jimmy Choo, Chloe, D&G, Juicy Couture and basically a large list of top designer clothing.

The site has an easy navigation bar at the top of the site, and using the navigation is so easy. I selected the sale link. Below the navigation you can select how much you want to spend. I was looking for sale items up to £100.

Then in the sales department… Read Full Review

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