Written on: 01/04/2011
Their Customer service is the worst ever!!! great if everything went well with your order but Should there be any exchanges or refund, PLEASSEEE check the amount... you will be in shock! FYI, i pay 696 GBP and only to be refunded 500 GBP!!! Emailed the so called customer service which consist of people incapable of explaining how the sums come about and replied email in a standardized robotic way.
Will NOT RECOMMEND to anyone. (read more)
Written on: 21/03/2011
Customer Service is rubbish and I refuse to finance Natalie Massenet's extravagant lifestyle or office. she should invest into her organization's perception rather than her own personal image. (read more)
Written on: 17/03/2011
Net a porter website is amazing. I love the layout! Also, so easy to buy. Delivery comes so fast, it is really impressive. I also like very much that I am paying taxes in advance on the website (delivery to Norway), so that I don't have to go to the post office, that spares me additional cost and time. Very efficient indeed. Beautiful packaging. it is perfect really online shopping experience. (read more)
Written on: 10/02/2011
They do have a great selection of products, and their prices are reasonable considering everything on the site are brand names!! HOWEVER, g-d forbid you have a problem with your order and have to go through customer service HORRIBLE!!!... Dont even bother calling, NO ONE will ever return your call and u can never get through to anyone. And cross your fingers for a reply via email.... it took me 2 months to get my money back for a defected item I spent $1500!!!
If you can find the product on... (read more)
Written on: 05/01/2011 by dominiique (1 review written)
First and last time on Net a Porter- Overpriced re quality- VERY expensive inefficient delivery-VERY poor description of sizing of clothes-consistently inaccurate for SIX different items-slow response from customer service. I suspect the couple of 5 star rated reviews are from employers of Net a Porter they dont read like customer feedback! Just have to say ,although this is not just Net a Porters fault, Jill Sander sandals over £ 200 very poorly made versions of Birkenstocks. Cheap and... (read more)
Written on: 22/12/2010
THE WORST, NEVER AGAIN IN LIFE!!! ****WARNING!! DO NOT SHOP HERE, EVER**** I placed an order for two pairs of Louboutin shoes with Net-a-Porter. They refuse to ship to PO Boxes, and require you to do the footwork with your credit card company or bank. They transfer your call 4-5 times through various rude people before you get to customer service. They will not honor a reduced price, when the item JUST WENT ON SALE! They take 2 days to respond to your email and then send emails that you... (read more)
Written on: 16/12/2010
What terribly incompetent people working for their customer service. DO NOT ORDER FROM HERE. It took 10+ int'l phone calls to sort out an order. Each time having to iterate the situation AGAIN and AGAIN because the staff failed to record important information from previous calls.
Who would've thought that it would be so painful and torturous shopping?!
Incompetent and terribly unprofessional staff. Save yourself some trouble and money and enjoy your 'high-end' shopping elsewhere.
If your... (read more)
Written on: 30/11/2010 by Joyfuljeanie (3 reviews written)
How am I mean't to receive my items at "Normal" working items if I am at work!
Do these people think that the people that can buy these clothes are not HARD WORKING?!?!?!!? Thus not being able to afford an average basket of clothes £300!
Customer service is a joke!
I am actually LOLing at the people that I spoke to, ridiculous!
But yeah apart from that nice website and good collection of clothes, that you cannot get your hands on! Except from Selfridges, Harvey Nics... (read more)
Written on: 25/10/2010
I'm relieved to find I'm not the only disappointed customer. They charge the most P&P I have ever paid in my life (£10 for DHL week days 9am - 5pm; for that obscene amount of money I would expect next day, longer hours, and weekends), which is ironic given with most other companies - when you spend the amounts you invariably spend with Net-a-Porter, you get free delivery.
You are not allowed to specify delivery instructions eg leave with a neighbour (even if you contact NAP or DHL directly;... (read more)
Written on: 13/10/2010
Avoid - rubbish customer service after all the hype. They expected me to phone my bank to confirm who I was because unlike any other retailed, their website wasn't set up properly. (read more)
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As rated by real users
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