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Written on: 19/02/2010
Disappointing experience given the purchase amount. Took 2 days to receive an answer to my query regarding size of dress - then given a standard reply that did not really help. Given a 2 hour time slot for item to be delivered but then told it would be 1 hour late. Dress finally arrived (nicely wrapped) but, not surprisingly, size wrong. Returns process straightforward but told it may take up to 2 weeks to get money back. Would not accept this service from Bond Street boutique or… Read Full Review
Written on: 24/09/2009 by kate2011 (2 reviews written)
Let me start by saying that i NEVER usually buy clothes for myself on line as I prefer to see the real thing before buying, therefore I was very skeptical.
however, Im a big fan of Net-a-porter's website and their newsletters with style updates, so I decided to give it a go.
I ordered in the morning, and by late afternoon the package had arrived, hand delivered!!!! I was very impressed...
unfortunately, the item i ordered didnt look quite right on me so i returned it, which i must say was… Read Full Review
Written on: 20/08/2009
I would not recommend dealing with Net-A-Porter. After several attempts at placing an order for a miu miu bag as a gift, I was still unable to complete the purchase. The initial issue came when I was only able to ship my billing address. I wanted to ship it directly to the gift recipient but the company was unable to accommodate. After 30 minutes on the phone with customer service, conferencing in my bank to obtain an authorization code, they said that the order would be processed.
I received… Read Full Review
Written on: 14/11/2008 by trishacleary13 (1 review written)
They said they could not replace or refund my item because I don't have the original box. I will NEVER buy at Net-a-Porter nor recommend it to anyone. When you pay that kind of money for a pair of sandals I would expect to last for at least 1 week!!!… Read Full Review
Written on: 08/01/2007 by SD2383 (1 review written)
I was searching the web for designer clothing in the January sales, and I came across NET-A-Porter.com. They provide the latest designer trends from Jimmy Choo, Chloe, D&G, Juicy Couture and basically a large list of top designer clothing.
The site has an easy navigation bar at the top of the site, and using the navigation is so easy. I selected the sale link. Below the navigation you can select how much you want to spend. I was looking for sale items up to £100.
Then in the sales department… Read Full Review
As rated by our community of reviewers
" Nice and easy, need more progress details " Read More
" Good product and fast shipping! Thanks! " Read More
" Appalling quality and dreadful customer service " Read More
" The worst company ever! " Read More
Written by Bigboss73
" Poor Customer Service, missing deliveries, out of stock issu " Read More