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Written on: 12/05/2011
Waited for my order, went through a disappointing customer care process, and cancelled the order.
The item was a gift for my wife and I requested expedited shipping. One day after placing the order online, I received an email from Net a Porter asking me to call my credit card company, ask them to add the shipping address to their system, and confirm via email that it was done. I did so immediately, sent the email, and received an automated confirmation. Two days later, a representative called… Read Full Review
Written on: 11/05/2011
I recently placed an order with Net a Porter for a dress that I could not find elsewhere on the internet or in stores. When I contacted Net a Porter to inquire about the dress in a different size since the one I was interested in was sold out, they quickly offered to check with their London outpost to see if it was available. It was, they placed the order, and reminded me that it was coming from London and, therefore, would be subject to customs fees, etc...they quoted me a rate, in US… Read Full Review
Written on: 01/04/2011
Their Customer service is the worst ever!!! great if everything went well with your order but Should there be any exchanges or refund, PLEASSEEE check the amount... you will be in shock! FYI, i pay 696 GBP and only to be refunded 500 GBP!!! Emailed the so called customer service which consist of people incapable of explaining how the sums come about and replied email in a standardized robotic way.
Will NOT RECOMMEND to anyone… Read Full Review
Written on: 21/03/2011
Customer Service is rubbish and I refuse to finance Natalie Massenet's extravagant lifestyle or office. she should invest into her organization's perception rather than her own personal image… Read Full Review
Written on: 17/03/2011
Net a porter website is amazing. I love the layout! Also, so easy to buy. Delivery comes so fast, it is really impressive. I also like very much that I am paying taxes in advance on the website (delivery to Norway), so that I don't have to go to the post office, that spares me additional cost and time. Very efficient indeed. Beautiful packaging. it is perfect really online shopping experience… Read Full Review
Written on: 10/02/2011
They do have a great selection of products, and their prices are reasonable considering everything on the site are brand names!! HOWEVER, g-d forbid you have a problem with your order and have to go through customer service HORRIBLE!!!... Dont even bother calling, NO ONE will ever return your call and u can never get through to anyone. And cross your fingers for a reply via email.... it took me 2 months to get my money back for a defected item I spent $1500!!!
If you can find the product on… Read Full Review
Written on: 05/01/2011 by dominiique (1 review written)
First and last time on Net a Porter- Overpriced re quality- VERY expensive inefficient delivery-VERY poor description of sizing of clothes-consistently inaccurate for SIX different items-slow response from customer service. I suspect the couple of 5 star rated reviews are from employers of Net a Porter they dont read like customer feedback! Just have to say ,although this is not just Net a Porters fault, Jill Sander sandals over £ 200 very poorly made versions of Birkenstocks. Cheap and nasty… Read Full Review
Written on: 22/12/2010
THE WORST, NEVER AGAIN IN LIFE!!! ****WARNING!! DO NOT SHOP HERE, EVER**** I placed an order for two pairs of Louboutin shoes with Net-a-Porter. They refuse to ship to PO Boxes, and require you to do the footwork with your credit card company or bank. They transfer your call 4-5 times through various rude people before you get to customer service. They will not honor a reduced price, when the item JUST WENT ON SALE! They take 2 days to respond to your email and then send emails that you haven't… Read Full Review
Written on: 16/12/2010
What terribly incompetent people working for their customer service. DO NOT ORDER FROM HERE. It took 10+ int'l phone calls to sort out an order. Each time having to iterate the situation AGAIN and AGAIN because the staff failed to record important information from previous calls.
Who would've thought that it would be so painful and torturous shopping?!
Incompetent and terribly unprofessional staff. Save yourself some trouble and money and enjoy your 'high-end' shopping elsewhere.
If your… Read Full Review
Written on: 30/11/2010 by Joyfuljeanie (3 reviews written)
How am I mean't to receive my items at "Normal" working items if I am at work!
Do these people think that the people that can buy these clothes are not HARD WORKING?!?!?!!? Thus not being able to afford an average basket of clothes £300!
Customer service is a joke!
I am actually LOLing at the people that I spoke to, ridiculous!
But yeah apart from that nice website and good collection of clothes, that you cannot get your hands on! Except from Selfridges, Harvey Nics etc
:)… Read Full Review
Written on: 25/10/2010
I'm relieved to find I'm not the only disappointed customer. They charge the most P&P I have ever paid in my life (£10 for DHL week days 9am - 5pm; for that obscene amount of money I would expect next day, longer hours, and weekends), which is ironic given with most other companies - when you spend the amounts you invariably spend with Net-a-Porter, you get free delivery.
You are not allowed to specify delivery instructions eg leave with a neighbour (even if you contact NAP or DHL directly; I… Read Full Review
Written on: 13/10/2010
Avoid - rubbish customer service after all the hype. They expected me to phone my bank to confirm who I was because unlike any other retailed, their website wasn't set up properly… Read Full Review
Written on: 30/09/2010
first this website is my worse nightmare, I get a hit in the head and decide to pruchase from Net-A-Proter website .
At first I thought it will be ok and it's normal to check my information day or two then i mailed customer service to see what's is up with my shipPment they kept me waitting for another 48 hour then i got answer that requir another address why ??! ( i don't know but give them the address that work best for me ) and they refused and ask me for my same billing address i live… Read Full Review
Written on: 20/07/2010
Horrible service! They ship me the wrong stuff and expect me to cover shipping? yeah right! The store is even worse. Ladies take your hard earned money elsewhere. They do not respect their customers!… Read Full Review
Written on: 22/05/2010
Horrible Experience with customer service. With such high end designers they need to cater to their customers. I rather pay double and have the customer service that should be expected. They sent me the wrong pair of Christian Louboutin Shoes then I find out they restock my size in my shoes and they never email me. (I was on the waiting list) Now they are out of stock again. HORRIBLE HORRIBLE. The english accent customer service is just a fake. Long Island City idiots more like it… Read Full Review
Written on: 30/04/2010
You can get some items cheaper elsewhere, but I haven't found any online shop that does such a great range. Clothing descriptions are pretty clear and non UK sizing explained in the size charts. Clothing comes up small often because this 'designer' type clothing does come up small, not really the fault of net-a-porter, if you know your size for example in Seven4AllMankind jeans, it's always the same. If you stick to similar brands it's a great way of getting new gear very quickly. I always… Read Full Review
Written on: 14/04/2010
A trusted site committed to customer service, nothing is too muh trouble. Anything can be reserved if you are waiting to get paid etc. Would recommend. Also, it's great to be able to reserve things that are out of stock, which are saved for you when back in stock… Read Full Review
Written on: 07/04/2010
I bought a dress online and returned it the same day it arrived. Two weeks later they sent me the dress back with a letter stating it was "obviously worn" and I could not return it. Upon inspection, the dress had a stain on the back, which was obviously not something I caused as I did not wear it. When I called customer service, they again accused me of wearing the dress and returning it. The customer service department was terrible. I finally had to call my credit card company to dispute… Read Full Review
Written on: 31/03/2010
I will never order from Net-a-porter.com again. I ordered a dress for $1945 from net-a-porter.com. My invoice reported a charge of $1945. Upon delivery, I was assessed $647 in additional charges that Net-a-porter never informed me of and now refuses to refund despite my return of the article.
After placing an order, Net-a-porter required me to change my shipping address to my physical international address in Belgium rather than a tax/duty-free diplomatic address. They failed to inform… Read Full Review
Written on: 19/02/2010
Disappointing experience given the purchase amount. Took 2 days to receive an answer to my query regarding size of dress - then given a standard reply that did not really help. Given a 2 hour time slot for item to be delivered but then told it would be 1 hour late. Dress finally arrived (nicely wrapped) but, not surprisingly, size wrong. Returns process straightforward but told it may take up to 2 weeks to get money back. Would not accept this service from Bond Street boutique or… Read Full Review
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