Net-A-Porter Reviews - www.net-a-porter.com

Click here if this is your business
★★☆☆☆
2.3 / 5
32% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Net-A-Porter www.net-a-porter.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Great website great service and costumer care ...i...”

Written on: 29/01/2013

Great website great service and costumer care ...i started shopping from net a porter 3 years ago i received alot of gift cards and free shipping even during the sale period ...... For me the best thing about net a porter is they have american brands which is so hard to find in europe and also the selections of the brands especially isabel marant,kenzo,saint laurent and 7 jeans ;)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I think that net-a-porter is a site whre you can buy...”

Written on: 02/01/2013

I think that net-a-porter is a site whre you can buy things safely. I am satisfied with their service although it came to my apartment within 2 weeks.I found my Michael Kors rose gold watch much more cheap than it was in shops in my country(I live in Greece) The exciting part about the parcel was that all the things that i bought came in fabulous boxes.I recommend bying from them if you are willing to wait to have your goods at home… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great Service, bad fit”

Written on: 05/12/2012 by cathygrant (1 review written)

Loved the Stella McCartney bra. I ordered one size larger than usual based on comments on website. How disappointing I could not come close to fastening it. My petite friend could not hook it on her tiny little self. Return was simple and staff could not have been more helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Jumping Through Hoops To Deliver”

Written on: 27/11/2012 by Saqueveque (1 review written)

I wanted to order a bag. My Billing and Shipping address were going to be different as it was a gift. 1. Day1 They said they could not send to the different home address w/out a signature. Which when I was ordering was a option (no signature) and I selected no signature as I work very hectic hours and would not be home when it arrived. 2. Day2Changed the shipping address to my work address and waited 24hrs from the finance dept to confirm that this was ok - it was not. 3. Day3 Email was sent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“damaged & worn Isabel Marant boots”

Written on: 10/11/2012 by rutz (1 review written)

I was so happy that a pair of the long sold out Isabel Marant Boots appeared on net-a-porter side. When they arrived I could hardly believe that a luxury store sells items of that condition for full price of EUR 690,- The designer box was damaged and dirty all over, it had been taped, the return labels had been cut off the shoes, the soles of both shoes show havy signs of wearing, apart from that the fabrication isn't of perfect quality...the boots show some glue and there is a minor cut in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Beware - bad service”

Written on: 04/07/2012 by HelenP1 (1 review written)

I ordered a dress from Net-A-Porter and was initially pleased with the service. The dress I received however was damaaged and so I returned it with the assurances that they had held a replacement dress for me and would send it out as soon as mine was received. One week later they tell me they have no more in stock. AND it will take at least 10 days for my credit card to be reimbursed. Oh wait, they have put £5.00 on an account for me so the next time I order I will receive free… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to HelenP1's Review

Written on: 24/07/2012

I agree.
Austalians beware of returns to Net-a-Porter!
If you return an item, you will not receive the GST and Duties back.
They claim that you can get it back through customs but Australian customs are VERY aware of this fraudulent claim from them and it is NOT possible to get it back because Net-A-Porter pay for taxes within your purchase and so are deemed the owner of the product and they are the only ones who can get it back.
GST is 10% and Duties 15% so if you buy a $500 item you will Lose $125.
If you exchange and it's not faulty you still lose that money, so it can become a very expensive purchase.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Caveat Emptor”

Written on: 02/05/2012

Great until things go wrong and you have to return or exchange something as if you live outside the EU you will not be refunded your tax and duties. DHL is responsible for the delivery chain and their CS is surpassed in incompetence perhaps only by Net a Porter themselves. Won't order from them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible customer service”

Written on: 23/04/2012

BEWARE if you order from these people and have a problem and need to return an item, it is an absolute nightmare. Their policies are unclear, their CS reps tell outright lies, give conflicting information, they NEVER follow up as they say they will, and you have to chase and chase and chase. Nobody should have this trouble returning an unworn item, still in box with all tags attached to any retailer. I will never shop there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great website!”

Written on: 04/04/2012 by B.by.B (1 review written)

I am living in Dubai and my order reached in time and was exactly what i wanted! cheaper than buying it in the Mcqueen shop! Love it and i will buy again items from net-a-porter! And great customer care btw! Keep it up… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Net-A-Porter Again!”

Written on: 05/12/2011

I had purchased a jacket on this website on sale. It wasn't anything overly-expensive just a Burberry one that was 40% off. But it is taking them forever to verify my card details and to ship it out. I have already called my bank so many times because according to Net-a-porter they needed the authorization code they sent to my bank. I live in the Middle East so perhaps this is required for international orders?!?!?! I never experienced this before though. I sent them the code my bank told me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Premium prices does not equel premium customer services”

Written on: 22/10/2011 by swaghorn78 (1 review written)

My wife (and me on her behalf) has spent a small fortune on purchases from this company, as, if you live outside of London like us, this is pretty much the only place you can get designer products from. To be honest, if nothing goes wrong, you can’t fault them (but to be fair all they have to do it box it up and wait for DHL to pick it up!) BUT, when something goes wrong, the customer service is terrible. You have to chase chase and chase. They are defensive, and pretty much make out you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute lies...”

Written on: 07/10/2011 by bbk2009 (1 review written)

My wife purchased CL shoes from the site and not long after the heel broke off from the shoes. We sent them back for warranty, and then they sent them, back without any form of explaination as to why they were sent back without being repaired or replaced. She emailed them, and they called her to tell her that their 'expert shoe person' said that the cobbler who fitted soles on the bottom to protect them was to blame and that it ruined the structural integrity of the shoe! What an absolute… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“A Real Find”

Written on: 08/08/2011 by annclarekelly (1 review written)

I am very happy with my experience. Good fashion advice, good customer service including for an exchange. Great selection of Chloe. Can't beat free shipping and no sales tax!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Nice site does not equal good service!!”

Written on: 05/06/2011

DO NOT BE SEDUCED by the fancy styled website and assortment of luxury designer products! To all international shoppers, especially in Canada, be careful! First, site does not specify tax on delivery fee but checkout will add tax. Second, DPP (duties pre paid) does NOT mean paying for erroneous duties that shouldn't be charged in the first place. I purchased 2 JBrand bottoms I know are made in USA as I have both in different purchased elsewhere. According to NAFTA Free Trade Agreement… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT SHOP FROM NET-A-PORTER ”

Written on: 21/05/2011

DO NOT SHOP FROM NET-A-PORTER

I am extremely dissapointed with their service and most importantly with their customer care.
I have purchased the same item twice and I have not received it.
It was both times for same day delivery.

I emailed and i called customer care several times. Their answers were inadequate, they did not know what was happening with my order. My card details and name were supposedly checked for two days.
I had no reply to my emails and I have to spent more than 20… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Waited for my order, went through a disappointing...”

Written on: 12/05/2011

Waited for my order, went through a disappointing customer care process, and cancelled the order.

The item was a gift for my wife and I requested expedited shipping. One day after placing the order online, I received an email from Net a Porter asking me to call my credit card company, ask them to add the shipping address to their system, and confirm via email that it was done. I did so immediately, sent the email, and received an automated confirmation. Two days later, a representative called… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I recently placed an order with Net a Porter for a...”

Written on: 11/05/2011

I recently placed an order with Net a Porter for a dress that I could not find elsewhere on the internet or in stores. When I contacted Net a Porter to inquire about the dress in a different size since the one I was interested in was sold out, they quickly offered to check with their London outpost to see if it was available. It was, they placed the order, and reminded me that it was coming from London and, therefore, would be subject to customs fees, etc...they quoted me a rate, in US… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE!!!!!!!! ”

Written on: 01/04/2011

BEWARE!!!!!!!!
Their Customer service is the worst ever!!! great if everything went well with your order but Should there be any exchanges or refund, PLEASSEEE check the amount... you will be in shock! FYI, i pay 696 GBP and only to be refunded 500 GBP!!! Emailed the so called customer service which consist of people incapable of explaining how the sums come about and replied email in a standardized robotic way.
Will NOT RECOMMEND to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service is rubbish and I refuse to finance...”

Written on: 21/03/2011

Customer Service is rubbish and I refuse to finance Natalie Massenet's extravagant lifestyle or office. she should invest into her organization's perception rather than her own personal image… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Net a porter website is amazing. I love the layout!...”

Written on: 17/03/2011

Net a porter website is amazing. I love the layout! Also, so easy to buy. Delivery comes so fast, it is really impressive. I also like very much that I am paying taxes in advance on the website (delivery to Norway), so that I don't have to go to the post office, that spares me additional cost and time. Very efficient indeed. Beautiful packaging. it is perfect really online shopping experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview