Mott's Miniatures Reviews - www.minishop.com

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★★★★☆
3.7 / 5
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Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com
Mott's Miniatures www.minishop.com

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★☆☆☆☆

“Worst Customer Service "EVER"”

Written on: 27/03/2012

This is worst customer service I experienced ever!!! They don't like to give information or status on your order. They are sarcastic, ironic and make you feel like an idiot for asking questions. One of their eternal answers is: "tht information is part of the terms of the sales contract posted on the web site that all customers have read, understood and agreed to before using the web site or placing any order and that you read, understood and agredd to again during the check out process." I… Read Full Review

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Nonenone's Comment

Written on: 06/04/2012

Customer has falsely claimed that order status was not given. Nothing could be further from the truth. The back order status was clearly written on the customers invoice that was sent with first shipment. The customer need only have read their own invoice. Each time the customer contacted us we provided them with the link to log in to check the status of their own order. Customer received tracking numbers by email. Delivery is not pending, delivery has been made.

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Minisk123's Comment

Written on: 24/04/2012

I had a similar experience. I should have check out their horrible rating at the BBB before ordering:

http://www.la.bbb.org/business-reviews/Doll-Houses-and-Accessories-Retail/Motts-Miniatures-Inc-in-Fullerton-CA-13087718

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★☆☆☆☆

“Totally Unresponsive to Back Order Questions”

Written on: 22/03/2012

6 weeks ago I ordered 2 expensive items from Mott's Miniatures that were placed on back order. I was not charged for the unreceived items. I have requested status repeatedly. Company correspondence unfailingly cites the contract to which I agreed and the website policy. I never get a direct answer. Here is an example. My questions were these. "I received 1 out of 3 items. I have been trying to get information about the order but have not received a complete anwer to all of my concerns… Read Full Review

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Kweilin111's Comment

Written on: 05/04/2012

Update on my situation--Shortly after my barrage of questions I got one of my back order items, and a couple of days after that the second one. No one told me that one of my items was received by the company. Someone made the decision without consulting with me to send the first item because I was complaining so much and assumed incorrectly that I authorized the first item to be sent immediately even though it would cost me extra money.----Yes, I was glad to get my two outstanding items eventually and the company completed their end of the contract. However it should be noted that I ordered two apothecary cabinets and the second one, sent weeks later, didn't match ther first one because the company redesigned their product. It's not a random error or a slight color mismatch, it was a redesign. I do not trust the company to rectify any problems due to the mismatch and anyway I was able to work with the problem on my own.

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Kweilin111's Comment

Written on: 10/04/2012

In response to nonenone--the information given to me about the status of my order was "clearly" written but was too vague to be useful. It basically said that the two back orders were to be shipped when they arrived from the manufacturer (no approximate timeframe). The webpage to which I had been referred did not say when to expect the order, it just gave a timeframe when the back order would be held but said nothing about what happened when the timeframe expired. Too unclear for me to understand. This was my first time ordering doll furniture from anyone. Then when I asked repeatedly for clarifications of what this all meant, I was referred back to the literature and didn't get an explanation. Therefore, I didn't receive personal service. This company thinks that personally sending an e-mail back to a customer is personal service. It is not. Personal service means tailoring the response to the customer's specific need, even if the customer is new and totally unknowledgeable about the doll furniture ordering business. No one told me that one of my items had arrived and that the company was holding it until the second arrived. No one told me before I received my items that on the whole the manufacturer was erratic (the company admitted to this after my business was completed with them). I asked them early in the game for this information. WHY WOULD THIS INFORMATION BE WITHHELD FROM ME? If I had this information timely, I would at least had a clue about what to expect from the manufacturer, instead I was totally in the dark. I would have saved the company money by not taking up so much of their customer service energy.

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Nonenone's Comment

Written on: 06/04/2012

Customer has falsely claimed that we did not respond, nothing could be further from the truth. The customers back order status was clearly printed on the invoice sent with their first shipment. The information on the web site that the customer was aware of before placing their order stated how the customer was to use the web site to calculate their own delivery estimates. The customer was repeatedly sent the log-in link to log in to the web site to read the status of their own order. The customer need only have read their own invoice or logged into their own account to read their order status.

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★★★★★

“Motts makes it easy to shop”

Written on: 16/03/2012 by Papanooch626 (1 review written)

I finally had time to finish my daughters doll house but had no idea were to shop for the items I needed so I searched the web and came along all types of sites I choose motts because like I said you made it easy to shop .everthing is well organized and it was simple to follow you have a large inventory of items and sites to go to for help if you need help your shipping is great you know they love there work by the way they handled and wrapped all the orders I always ended up with a little… Read Full Review

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★★★★★

“out of stock items”

Written on: 21/02/2012 by ameliafrancesca (1 review written)

I found the site great, customer service great, disappointed in the items i did not receive as they were backordered..wish there was a way to let me know when i submitted the order and how to let me know when the items are in stock..i have to pay shipping etc. and am i customer in Canada so i would prefer to pay for shipping only once. I am ready to submit another order but i would really like to know if the items i wish to purchase on still backorder because i would then wait to submit the… Read Full Review

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Guest's Response to ameliafrancesca's Review

Written on: 22/03/2012

I would be very leery about submitting another order. They have been totally unresponsive to my requests for information about my back order, despite my many and specific questions. They responded to general questions with wrote-type references to the contract without explaining the contract. Then when questions become harder and more specifically directed at the meaning of their policies, customer service didn't attempt personal responses at all. Instead they casually referred me to a webpage that did not help. They are totally stonewalling me. They implicitly state that they have the right to do so--my back order item arrives when it arrives and I am supposed to be charged when it ships. I believe they wrote the contract totally for their own benefit to protect themselves against problem cases, for which they take no responsibility. Horrendous ongoing experience, and I had a big order. 3-22-2012

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★☆☆☆☆

“Horrible human beings run this store”

Written on: 12/02/2012 by Corwin12 (1 review written)

Rude and miserable merchant. Horrible customer service. They sent the package to the wrong address and then told me it was not their problem, because once they shipped it, it became my property. Then they told me to read the terms of service I agreed to. Problem is, their terms of service violate the Fair Credit Billing Act. My credit card company agreed. I disputed the charge and my credit card company sided with me. No matter how good the prices seem, stay away ... stay far away… Read Full Review

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Nonenone's Response to Corwin12's Review

Written on: 06/04/2012

The customer provided a non-deliverable delivery address (an address not serviced by the carrier chosen by the customer) so the order was sent to the billing address provided by the customer. Customer received tracking number and delivery notice via email and was notified that because they had failed to provide a valid delivery address that the package would have to be sent to the customers billing address.

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 08/02/2012

Frustrating enough to be waiting and waiting for an item. More frustrating yet not to have any way to contact a live person . . . . emails are returned by an automated system which scolds customers for not abiding by the terms of service. (Yes, terms of service are posted and we check the box, but for the most part, we assume that we will receive our order on time, or be 'allowed' to inquire as to its whereabouts before two weeks has passed). I would NEVER order from these people again. If… Read Full Review

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Nonenone's Comment

Written on: 06/04/2012

Our web site clearly states that we do not have an automated email system capable of sending out automated messages. This customer must have us confused with some other company. Customer has falsely claimed that delivery is still pending, nothing could be further from the truth. The customer has received emails from their carrier notifying them of delivery.

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Bluedress's Comment

Written on: 25/09/2012

Nonenone's response to this and other reviewers complaints are an example of the way they handle complaints - completely impersonal, bizzare, and rude.

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★★★★★

“dollhouse windows & doors”

Written on: 19/01/2012 by kimberlyk (1 review written)

I ordered several different types of miniature windows and doors from Mott's Miniatures. The items arrived on time. The photographs and descriptions of the pieces on the website portrayed them accurately and they were quality pieces. I will be purchasing items from this business in the future. Kimberly… Read Full Review

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★★★★★

“Doll Huse”

Written on: 03/01/2012 by paulpollard (1 review written)

Wat a amazing company. They answered all the questions I had and made sure what I ordered made it before Xmas. Great Company. I would pass this on to anyone that was looking for this kind of product and will be going back for all the add on parts my wife needs for her Doll House build. Paul … Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 19/12/2011

still waiting for my order. 12 days later and i still haven't received it in the mail. then was sassed by cs that said i didn't pay for tracking and i should have read the terms better. did not see that. still no excuse for something not coming when it should have only taken 4 days or 5 at the most to get here. when you ask a question you just get an automated answer. shield themselves pretty well from the customer. got an afterhour auto response at 3 in the afternoon cst. tell people up front… Read Full Review

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Nonenone's Comment

Written on: 06/04/2012

The customer chose an economy (slow) shipping method and as part of the economy price the customer was aware that they were not paying for nor would receive a tracking number. The customer improperly asked for tracking information and was reminded that they did not contract for package tracking.

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 05/12/2011 by patrickcostarica (1 review written)

This is the worste online shopping experience that I have ever had. I have been called a liar due to Motts having difficulty with my debit card. I have been told that I am breeching some type of contract because I emailed to ask to status of my order. I was informed only after paying that the order would take nearly two and a half weeks to ship. I was mocked by the customer service agent when following up on my order due to conflictive information on their website. This has truly been a… Read Full Review

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Pachelbel's Response to patrickcostarica's Review

Written on: 05/12/2011

I had a similar experience with their \"customer service\". They were rude and condescending when I emailed asking a question before I had even purchased anything. They lost the chance to make a new customer.

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Valli99's reply to Pachelbel's Comment

Written on: 27/02/2013

Same here. I asked a question and received sarcastic replies to my emails. i was told I couldn't read! LOL There is something seriously wrong with this person. Lots of anger. I'm thankful I never actually ordered something from them.

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Nonenone's Response to patrickcostarica's Review

Written on: 22/05/2012

Shipment terms are FOB Shipping Point, all shipments become the legal property of the receiver once they are turned over to the customers carrier. All shipments are deemed to be delivered legally to the customer once they are turned over to the customers carrier.

If the customer would like proof of their declined card notice from their bank we can provide it to them privately.

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Guest's Response to patrickcostarica's Review

Written on: 22/05/2012

Weird, that I keep getting email reminders of comments added to this post. FYI, there was always enough money in the account. In fact, I ordered from Amazon.com the same items the very same day I wrote this post. I received the items IN COSTA RICA before Mott's even responded to my email! hahahahaha what a joke of "company".

The items from Mott's were never received.....

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La.alpaca's Response to patrickcostarica's Review

Written on: 21/05/2012

Nonenone: patrickcostarica wrote this email on May and you responded on June, so I guess his statement of undelivered items was true.

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Nonenone's Response to patrickcostarica's Review

Written on: 06/04/2012

This customer is embarrassed because they failed to have enough money in their checking account to cover the purchase they made with us. Once they finally took care of their financial obligation we then processed the order. The customer caused their own delay due to their own failure to have enough money in their debit account. The customers statement that they are still waiting for delivery is false, the customer has received notice of delivery.

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★☆☆☆☆

“Rude Customer Service”

Written on: 01/12/2011

Emailed customer service with a question about the availability of an item and got a condescending response to the effect of \"can't you read?\" implying that I didn't read their web page very carefully. The web page had text saying the ordering button would be gray if it was unavailable. In my browser the button was clearly blue. I replied back with a screen shot showing the blue button, and a statement that because of their reply, they had lost a customer. They replied back that I should… Read Full Review

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Dmacker's Comment

Written on: 19/12/2011

SOUNDS JUST LIKE MY EXPERIENCE WITH THEM

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★★★★★

“online order”

Written on: 24/11/2011

Web site is easy to navigate; lots of great photos; I want to buy one of everything! Love this web site - visit regularly. Keep up the good work!!… Read Full Review

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★★★★★

“Shipping speed broke the sound barrier!”

Written on: 30/10/2011 by gnatknees (1 review written)

I ordered the Mrs. Santa to sit in a gingerbread house we're making for a charity benefit. Just in case we don't have much luck building a rocking chair out of pretzels, I ordered a ready-made chair as well. This was on a Friday evening, so I was flabbergasted when the package arrived on Monday! Sad to say, however, the cute little ruffles on Mrs. C's apron are going to prevent her from sitting in that chair unless we decide to take the arms off it. (Perhaps you might consider adding the width… Read Full Review

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★★★★★

“Minishop”

Written on: 17/10/2011 by Kg1officer (1 review written)

Motts Minatures catolog was just what I needed to see minitures and items I liked. It was clear and concise and the pictures shown the items completely. It also has great pricing… Read Full Review

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★★★★★

“5 star review”

Written on: 17/10/2011 by celtchick1966 (1 review written)

Mott's Miniatures has everything you could look for in miniatures! The prices are extremely reasonable and service is incredible! I'll be back time and time again… Read Full Review

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Dmacker's Response to celtchick1966's Review

Written on: 19/12/2011

YOU GOT LUCKY, ALOT OF US DIDN'T

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★★★★★

“Price, delivery, quality of product--all excellent!”

Written on: 06/10/2011 by lmusinger (1 review written)

the delivery was much quicker than I expected;the variety of selection options is terrific;the website is so easy to understand and check-out is a snap! It was an excellent experience… Read Full Review

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★★★★★

“Review of miniature bicycle purchase”

Written on: 22/09/2011 by Helenhaydenwade (1 review written)

I needed a small model bicycle for my husband's friend's birthday. I had trouble finding any decent ones on the website. I was able to find the perfect model bike on this website. I needed the item in a rush & the company not only got it to me in perfect time, but also upgraded the shipping for free. I could not have been happier & the smile on the gift recipient's face told it all: it was included with a gift card to a bike shop & was the perfect symbol for the gift. He loved it. Thank… Read Full Review

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★★★★★

“Curved staircases for 1"=1' dollhouse”

Written on: 22/09/2011 by LFChichester (1 review written)

I ordered and received a pair of very nicely made curved staircases. They were as described in the Mott's online catalogue.I was very pleased with the items received. I highly recommend Mott" doll house shop… Read Full Review

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★☆☆☆☆

“customer service not applicable”

Written on: 23/08/2011

Without being previously notified when I got my invoice in the mail I saw that I was charged $5 for my card being declined. Yet they managed to charge my credit card successfully the day that the order was placed. The email exchange with them was as follows \"We are sorry that you caused yourself to have a bad experience\" ... as well as accusing me of lying about being a return customer. Don't bother spending your money here - they don't like to do business with people… Read Full Review

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Guest's Comment

Written on: 06/12/2011

"They don't like doing business with people" about sums up my experience with them too.

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★★★★★

“Unique use for a miniature utility lamp”

Written on: 21/08/2011 by RBDopp (1 review written)

I needed a small light on a pseudo birdhouse I built over some unsightly swimming pool electronics (to control the cover). At night I could not see the controls, so found a darling Miniature Dollhouse Outside Utility Light in the MOTT’s website. I had looked for some time to find just the right lamp. Their site was well organized and gave size perspective in the photograph. The price was reasonable, shipping was free and I had my lamp in just 3 days… Read Full Review

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