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Written on: 23/09/2011 by Captain-Jack-Sparrow (1 review written)
From initial inquiry to completion, this company (both sales and technical departments) has excelled in customer service. Nothing is too much trouble. Staff are personable and well-mannered. Costs are reasonable and we have found ourselves at the top of Google searches for our selected products without having to even consider paying another company for optimization. We were so impressed with this company that we have now used them for another of our sister sites. If you want e-commerce without… Read Full Review
Written on: 23/09/2011
Plenty of support from the team and easy to follow instructions on the site. You don't need to know any website design or HTML jargon. We have been a customer since 2007. Shopping cart very easy to set up and easy to change products etc as and when you need to. Support service is excellent, they always respond within 24 hrs. Very professional sales team. On the down side. We paid for the SEO package which didn't make any difference to sales or google ranking. I wouldn't invest in this side… Read Full Review
Written on: 19/09/2011 by af-affinity (1 review written)
When we first built our website using EKM Powershop, I was very impressed at the ease of use and, even with my basic knowledge of HTML I am able to edit the templates to personalise our website. Whenever we have needed any support, the EKM support team have always been extremely helpful and have gotten back to us remarkably quickly. All of our issues have been answered and solved with an hour or two, in a friendly and efficient way - no matter how stupid the question is! Having dealt with… Read Full Review
Written on: 16/09/2011 by charactercrazy (1 review written)
After a disasterous website with another provider I found EKM. From day one they have been so supportive and helpful. I am so happy with my website and am getting lots of sales. They have a support forum which has been invaluable, I have made friends as well as gaining support and advice, its very easy to contact EKM and they have always been able to resolve any problems or concerns very quickly. I have just opened my 3rd website with them and am absolutely thrilled with their service to me… Read Full Review
Written on: 26/08/2011 by ClaireBiddle (1 review written)
I thought I would write a review of EKM Powershop as it is not often you come across an online company that is like a breath of fresh air! I have only been using for a week or so but have used another site to host my website for over a year. Since changing over, I have been blown away by the support, the quality of the website and the ecommerce functions that it gives me to build a proffesional website that seems extremley user friendly for my customers. I am not a web designer and have very… Read Full Review
Written on: 19/08/2011 by DougandGin2010 (1 review written)
Being completely new to creating a website, my business partner and I originally opted to use a company called Volusion, which on the face of it, seemed like a great package for a reasonable monthly cost. However, it turned into a complete disaster for so many reasons, so we called it a day and switched to EKM....What a breath of fresh air!! The standard templates look great, are easy to use in terms of adding products and images, have all the features you could possibly need to create a… Read Full Review
Written on: 25/07/2011 by rotcat (1 review written)
Ok here go's I am a complete and utter newbie to web design work and the idea of selling online although great in theory was well beyond my capabilities, or so i thought. After trying out a lot of demo software i chanced upon EKM,,,, BINGO easy to use good choice of templates and cheap as chips. I wanted to put in a google tracking tag but did not know how, however one phone call later and i was only waiting for 3 mins for a tech support adviser i was talked through it and the guy even gave… Read Full Review
Written on: 24/06/2011 by widmark17 (1 review written)
I've been the owner of an EKM powershop for roughly 5 months now after becoming very weary of ebay and their constant restrictive policy changes, hikes in charges and non availability of any humans to talk to etc, so I decided to strike out on my own and started researching on line e-commerce shop options. I visited all the forums, read all the vitriol about all the providers, but what shone through were the glowing comments about EKM's product & services - sure, there are also negatives on… Read Full Review
Written on: 27/05/2011
As a complete novice in the field of email marketing, I came across the ekmResponse site. Although I have not used ekmPowershp, the email marketing software is very user-friendly and the site extremely straightforward to navigate. I found the 'how to' instructions both attractively presented and helpfully written. Just dipping our toes in the water with small numbers of recipients, we didn't want to commit to monthly payments or to costs based on high send volume. Ekm-response has a flexible… Read Full Review
Written on: 23/05/2011 by Louisa1968 (1 review written)
I switched my shop Serpentina Books from EROL, a complex and fiddly programme (now out of business) and found EKM very user-friendly. I am not a web-designer so simplicity is very important and EKM offers simplicity in all aspects of the process, not least the speed with which I can update my site and the solidity of the program.
I've been very impressed with the customer support, too. Each time I've phoned the operators have been helpful and friendly and answered all my questions. As a… Read Full Review
Written on: 20/05/2011 by daisalph (3 reviews written)
Previous to using your application, I was running a free GBBO website as my business was in its infancy and I wasn't sure what I would need eventually. It soon became clear that the GBBO site was difficult to edit and very limited in its scope. I needed something much more sophisticated which would help me develop the business and chose to try out the ekm Powershop.
I have not been disappointed. The particular strengths of their system are:
. easily accessible support via video, email or… Read Full Review
Written on: 19/05/2011
I found the ekmpowershop through the main page on PayPal.co.uk
I had a quick read and ending up speaking to a friendly guy called Andy who answered all of my immediate questions. We spoke on the phone the next day where Andy answered lots more of my questions (and there were quite a few!) I found Andy to be very knowledgeable, really easy to talk to and he didn't mind the fact that I am a complete novice about ecommerce. There were no hard sales pitches which I find most off putting.
I have… Read Full Review
Written on: 19/05/2011
I have used EKM for about a month now and my site is fully up and running. I had some stupid quotes off web developers for a website so decided to pay monthly and do it myself using an EKM template (frosty). It was easy to use, navigate and create. The system they use is very simple. I have very limited knowledge and it was easy enough for me.
For £20 odd a month, you can not beat it. So easy to use and i often get comments about how great my site looks. People are amazed at what i created it… Read Full Review
Written on: 16/05/2011
Currently in the process of moving my webshop and e bay listings into the one store with EKM Powershop, but I have to say the whole process is much easier than I would have imagined and I would say a must have for e bay sellers.
The system is very user friendly and you don't have to be a techno wizard to be able to work your way around the webstore functions. This is my 6th year of trading and 5th online and I wish that I had come across EKM a lot sooner.
I have found the sales staff to… Read Full Review
Written on: 06/05/2011
Generally speaking they do offer what they say, however this company regularly hits there customers with hidden costs, and uses free software (which is slightly modified) and then they charge for it.
Customer service is poor, and they have blamed me several times for Template errors or changes, when realistically it was there fault.
Finally, I can't keep up with competition because there system is out dated - as there site has issues with PNG files for product pictures.
I suggest against… Read Full Review
Written on: 28/04/2011 by discountwiper (1 review written)
Julie from EKM did my SEO about a month ago,If you Google wiper blades we are now in second position on the first page.
That is just amazing and must be the best £300 I have spent in a long time.
LucasWiperBlades.co.uk… Read Full Review
Written on: 28/04/2011
Our experience with EKM Powershop.
We signed up 24th January 2011, paid 50% up front and agreed to pay remainder when the site was live. Promised a 35 working day turn around.
Come end of March still no site, queried in April, fobbed off. Mid April we got a refund of two months hosting for a site that did not even exist.
27th April they illegally debited our debit card for the balance and still no site. Advised they had commited card fraud by our solicitors (criminal offence) and in… Read Full Review
Written on: 23/04/2011 by Van der Merwe Biltong Ltd (1 review written)
My partner and I own an ekm powershop.
As a person with limited knowledge of html I have relied and called ekm telephone support extensively. Without exception and I have probably spoken to every one of their support staff at least once I have found them to be polite, knowledgeable and helpful.
As a company that previously had no on-line presence we anticipate a growing on-line business which would not have been possible without the help we have received. Ekm systems/hosting is worth every… Read Full Review
Written on: 20/04/2011 by ironbird88 (2 reviews written)
There's no better package for a quick, hassle-free but comprehensive ecom site solution. If you want to get a robust pro-looking 'workhorse' ecom site up and running quickly and then have easy edit access for foundation and ongoing seo, ekm is the first choice. Great support, from a friendly and efficient team. Plenty of flexibility and updates to increase functionality. Wish list areas for improvement: more up-to-date template choices? A quick 'idiot' link to full html edit access of the whole… Read Full Review
Written on: 19/04/2011
I am only in my first month with Ekm and my first try at building an online shop. I decided to sign up with Ekm because they give you so much information before you even start. I do not like talking to people on help desks as a rule they make me feel so inadequate with their computer speak. However not only are the video's voiced by a person you can actually speak to but he is a normal chap that could be sat next to you in the office. The only difference is he has all the answers which is… Read Full Review
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