Written on: 24/06/2011 by widmark17 (1 review written)
I've been the owner of an EKM powershop for roughly 5 months now after becoming very weary of ebay and their constant restrictive policy changes, hikes in charges and non availability of any humans to talk to etc, so I decided to strike out on my own and started researching on line e-commerce shop options. I visited all the forums, read all the vitriol about all the providers, but what shone through were the glowing comments about EKM's product & services - sure, there are also negatives on... (read more)
Written on: 27/05/2011
As a complete novice in the field of email marketing, I came across the ekmResponse site. Although I have not used ekmPowershp, the email marketing software is very user-friendly and the site extremely straightforward to navigate. I found the 'how to' instructions both attractively presented and helpfully written. Just dipping our toes in the water with small numbers of recipients, we didn't want to commit to monthly payments or to costs based on high send volume. Ekm-response has a flexible... (read more)
Written on: 23/05/2011 by Louisa1968 (1 review written)
I switched my shop Serpentina Books from EROL, a complex and fiddly programme (now out of business) and found EKM very user-friendly. I am not a web-designer so simplicity is very important and EKM offers simplicity in all aspects of the process, not least the speed with which I can update my site and the solidity of the program.
I've been very impressed with the customer support, too. Each time I've phoned the operators have been helpful and friendly and answered all my questions. As a... (read more)
Written on: 20/05/2011 by daisalph (2 reviews written)
Previous to using your application, I was running a free GBBO website as my business was in its infancy and I wasn't sure what I would need eventually. It soon became clear that the GBBO site was difficult to edit and very limited in its scope. I needed something much more sophisticated which would help me develop the business and chose to try out the ekm Powershop.
I have not been disappointed. The particular strengths of their system are:
. easily accessible support via video, email or... (read more)
Written on: 19/05/2011
I found the ekmpowershop through the main page on PayPal.co.uk
I had a quick read and ending up speaking to a friendly guy called Andy who answered all of my immediate questions. We spoke on the phone the next day where Andy answered lots more of my questions (and there were quite a few!) I found Andy to be very knowledgeable, really easy to talk to and he didn't mind the fact that I am a complete novice about ecommerce. There were no hard sales pitches which I find most off putting.
I have... (read more)
Written on: 19/05/2011
I have used EKM for about a month now and my site is fully up and running. I had some stupid quotes off web developers for a website so decided to pay monthly and do it myself using an EKM template (frosty). It was easy to use, navigate and create. The system they use is very simple. I have very limited knowledge and it was easy enough for me.
For £20 odd a month, you can not beat it. So easy to use and i often get comments about how great my site looks. People are amazed at what i created... (read more)
Written on: 16/05/2011
Currently in the process of moving my webshop and e bay listings into the one store with EKM Powershop, but I have to say the whole process is much easier than I would have imagined and I would say a must have for e bay sellers.
The system is very user friendly and you don't have to be a techno wizard to be able to work your way around the webstore functions. This is my 6th year of trading and 5th online and I wish that I had come across EKM a lot sooner.
I have found the sales staff... (read more)
Written on: 06/05/2011
Generally speaking they do offer what they say, however this company regularly hits there customers with hidden costs, and uses free software (which is slightly modified) and then they charge for it.
Customer service is poor, and they have blamed me several times for Template errors or changes, when realistically it was there fault.
Finally, I can't keep up with competition because there system is out dated - as there site has issues with PNG files for product pictures.
I suggest against... (read more)
Written on: 28/04/2011 by discountwiper (1 review written)
Julie from EKM did my SEO about a month ago,If you Google wiper blades we are now in second position on the first page.
That is just amazing and must be the best £300 I have spent in a long time.
LucasWiperBlades.co.uk (read more)
Written on: 28/04/2011
Our experience with EKM Powershop.
We signed up 24th January 2011, paid 50% up front and agreed to pay remainder when the site was live. Promised a 35 working day turn around.
Come end of March still no site, queried in April, fobbed off. Mid April we got a refund of two months hosting for a site that did not even exist.
27th April they illegally debited our debit card for the balance and still no site. Advised they had commited card fraud by our solicitors (criminal offence) and in... (read more)
Written on: 23/04/2011 by Van der Merwe Biltong Ltd (1 review written)
My partner and I own an ekm powershop.
As a person with limited knowledge of html I have relied and called ekm telephone support extensively. Without exception and I have probably spoken to every one of their support staff at least once I have found them to be polite, knowledgeable and helpful.
As a company that previously had no on-line presence we anticipate a growing on-line business which would not have been possible without the help we have received. Ekm systems/hosting is worth... (read more)
Written on: 20/04/2011 by ironbird88 (2 reviews written)
There's no better package for a quick, hassle-free but comprehensive ecom site solution. If you want to get a robust pro-looking 'workhorse' ecom site up and running quickly and then have easy edit access for foundation and ongoing seo, ekm is the first choice. Great support, from a friendly and efficient team. Plenty of flexibility and updates to increase functionality. Wish list areas for improvement: more up-to-date template choices? A quick 'idiot' link to full html edit access of the... (read more)
Written on: 19/04/2011
I am only in my first month with Ekm and my first try at building an online shop. I decided to sign up with Ekm because they give you so much information before you even start. I do not like talking to people on help desks as a rule they make me feel so inadequate with their computer speak. However not only are the video's voiced by a person you can actually speak to but he is a normal chap that could be sat next to you in the office. The only difference is he has all the answers which is... (read more)
Written on: 17/03/2011
Been with ekm for approx 5 years now and have always thought it good value for money. Recently I revamped the website with a new layout, tweaking one of their templates. I encountered a couple of glitches (mainly due to my lack of skill with html codes) and sent ekm emails highlighting this. Each time I received a very helpful response within 24 hours and the problems were rectified for me. I would definitely recommend ekm for their value for money aswell as their wonderful service. Thank... (read more)
Written on: 15/03/2011
As far as building an online shop by yourself goes, this ekm power system is the best I've come across for the price.
I've ordered extras such as email, domain name, web tracker but it's pretty clear on the price in the admin panel when you order these things. Extra charges for extra products I think. Of course it would be better for the wallet if it was all in but i dont feel theres much underhand going on there - all businesses charge for extras and isnt it a sign of the times?
If I... (read more)
Written on: 14/03/2011
Up to now I have had first class friendly support and will continue to use EKM systems in the future.
I have been approached by other website designers but their prices don't compare with EKM's.
I will and do recommend EKM to other businesses and friends.
The sales team in particular are very approachable, friendly and professional and have helped me no end.
Customer support not quite so friendly but in saying that still very effecient so no complaints.
Long may it continue !! (read more)
Written on: 13/03/2011 by stampsnall (2 reviews written)
EKM Powershop has help transform my business. It allows me the ability to place all my 3 businesses on one platform. One of the greatest advantages I use this for is customer special orders for payment. Rather than taking credit card over the phone I have a dedecated section on the site where they can pay. In a number of cases client directed here have gone on the purchase other items which would not normally have been purchased (read more)
Written on: 07/03/2011
I started out with a few EKM a few years ago and back then they were a helpful company. Forward a few years and it is a totally different matter.
Customer care is non existent. Staff are RUDE and UNHELPFUL. What sounds like a good deal suddenly ends up being very costly. They will charge you for everything they possibly can and will take money without authorisation. Needless to say I have moved on from them. If you are serious about your business STAY AWAY! (read more)
Written on: 28/02/2011
Be careful they like to take payments from your credit card with out informing you when and how much.
Also their favouite trick is to charge you for domain name renew even though it dose not need it. In our case the domain name had 1 year left.
If you need to make any simple adjustment to the templates £75 charge. (read more)
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As rated by real users
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