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Written on: 31/08/2010
Outbound flight very resonable. Forced to return to UK due to death of mother. Charge of $1400 for 'admin' change, economy, depsite premium booked and paid for. No refund of unexpired portion of car hire (£508.00) Very disappointed at complete lack of understanding, and absolutely no flexiblity and resolute policy in terms and conditions. Certainly would never use this service again… Read Full Review
Written on: 27/08/2010
Unfortunately this is the only tour company that operates directly between Gla and Toronto. We had booked and paid for car rental p/up Toronto, drop off London, Ont. We then booked Air Canada internal flights between Ldn and BC based on this. Cdn Affair then called us to advise they had made a mistake and we couldn't drop car off in Ldn after all. They admit it is their mistake but refused to reimburse our bus travel between Toronto and Ldn.(a mere £80 - we spent thousands this year with… Read Full Review
Written on: 20/08/2010
Be very warned this is the worst airline booking agency I have ever used!Their levels of customer service over the years has got worse!We are regular flyers to Canada (Vancouver or Calgary)Winter & Summer. Last year we found a used hypodermic needle under the seat in front! Reported to cabin crew but got no letter of apology.This summer flights in and out were delayed,plus they changed flight times which affected our internal flights which we had to change at an additional expense of £229. They… Read Full Review
Written on: 08/08/2010 by Robin Duke (1 review written)
Flight was TCX084L and arrived at Gatwick on Sat 07 Aug. First of all, the food was not fresh as it had been put onboard in London i.e. it had already spent about 10 hours in the air. As a result, it had been cooked to death! The potatoes were dry and just crumbled and the beef was dry too. The breakfast 'snack' was a small tub of orange juice and a small muffin (which was also from UK! I am a seasoned traveller, and I have never had such poor quality food on any airline - even in the economy… Read Full Review
Written on: 05/08/2010 by Lawrieman (1 review written)
Outbound Flight from Glasgow to toronto was fine 757, went to the airport for return flight on Sunday the 1st Aug, where we had pre-booked, pre-checked in and pre-paid for seats, only to find the flight had left 2 hours before the did anyone else experience this? Their FAQ's on checking flight times are only suggested on long haul for return flights 1 month apart. Is this legal?… Read Full Review
Written on: 04/08/2010
with regards to the review below, I was advised by a solicitor that Canadian Affair are in breach of contract over the new arrangement of their cabin and it contradicting what information was on their website in terms of leg room available.
I took CA to the small claims court, and believe they knew they would lose, so offered me an out of court settlement, which I agreed to.
In my dealings with CA, I found them to be obstructive, in denial and unhelpful. If you complain, I recommend to… Read Full Review
Written on: 23/07/2010
I normally travel with Canadian Affair,but will never again.They have recently made changes to their cabins on the Airbus A330s (crammed an extra 30 seats in) which makes the legroom UNBEARABLE in my opinion.
The cabin crew on my flight all admitted they were unhappy as they were overworked and felt guilty for cramming customers in to such small seats.
It was the most uncomfortable flight I've ever taken and I have flown all over the world, including using Peruvian and Egyptian airlines… Read Full Review
Written on: 21/07/2010
Have read previous reviews and totally agree there was no room what so ever on our plane. Packed like sardines is an understatement. It was so cramped no leg room. I have flown all over the world budget, business class, everything, this was the worst I have known. Will certainly not use this company or Thomas Cook ever again. We went to the Calgary Stampede and have lots of friends planning to go next year. Have told them NOT to use Canadian Affair to book with… Read Full Review
Written on: 17/07/2010
The leg-room was non exsistant. We were crammed in like sardines. There was no entertainment outwards, so 1 free drink was given. Return from Calgary had some entertainment in various seats - no free drinks if you were unlucky enough to be in the wrong seat.Cost to upgrade to a seat with more leg room?? $80 p/p. Would i use them again? Never.I asked my tour organiser's about the flight, was told they were "cheaper but as good" as other's. For long-haul it was pathetic.Prior to flying, i would… Read Full Review
Written on: 15/07/2010
We are just back from an excellent 17 day holiday in Canada. Flew from Glasgow to Toronto stayed 3 nights. Flew onto Calgary then by coach to Banff, staying 4 nights. Coach to Lake Louise for 1 night. Coach to Jasper took scenic route and trip on Colombia Icefield. On the way we saw 6 black bears, 1 grizzly, Elk, mountain sheep and goats, stayed 3 nights. Took Rocky Mountaineer Train from Jasper to Vancouver staying overnight in Kamloops. Stayed 2 nights in Vancouver then got coach and ferry to… Read Full Review
Written on: 07/07/2010 by Tourman (1 review written)
I have flown the Atlantic many times, I have flown with many different airlines, Virgin being the best for service, and British Airways were also excellent. I have flown Economy and I have flown Business Class, now I have flown what I can only call NO Class.
My wife and I were going to Canada to visit our eldest daughter Joy, who has been on a student exchange for the past year. We booked with a budget airline company called "Canadian Affair" flying from Manchester to Toronto. I told my wife… Read Full Review
Written on: 29/06/2010
This is the first and last time I will use Canadian Affair or Thomas Cook flights.
The flights to and from Canada were the worst I have ever experienced. I have flown all over the world and used budget airlines many times. Believe me these flights to and from Canada are worse than anything the budgets could provide.
The seats must have the smallest pitch of any flight in the western world. There are so many seats crammed in the aisles are the narrowest I have ever seen. If the trolley dollies… Read Full Review
Written on: 25/06/2010
We paid over £500 extra for premium seats I know consider this to have been a waste of money. I was given the impression on the website that we would have a choice of meal and on neither flight were we given this nor was the food any better quality than the economy passengers would have received. The entertainment systems were poor with only seat back screens on the outbourd flight but these kept going wrong.
The crew on the Thomas Cook flight home were practically invisible they spent allot of… Read Full Review
Written on: 23/06/2010
The website and brochures promise a level of comfort that is just not deliverable in the planes Canadian Affair have chartered from Thomas Cook - the crew told us that 30 extra seats had been added. The entertainment system didnt work out or back - a common problem. I hope their engine maintenance is rather better.
I cant agree with the "you get what you pay for" view. Some bargains are available, but many people are paying top fares for the convenience of direct flights from regional airports… Read Full Review
Written on: 13/06/2010
We flew out to Calgary and prebooked our seats. These were changed before we flew by Canadian Affair. No apology or refund. The outbound flight to Calgary was fine plenty of legroom and empty seats. Returning from Vancouver was a nightmare. The plane was full. Seats were very cramped. My husband had a window seat and a metal box took up half the space under the seat. We had to swap seats. We laughed when they said about the brace position during the safety talk. No way could you adopt this… Read Full Review
Written on: 09/06/2010 by sardine (1 review written)
These were my worst flights ever ~ 9.5h of puragtory out, ~ 8.5 hr return [Calgary] in an economy seat i.e 30" pitch. If you're male even slightly above average height/build: prepare for prolonged and extreme discomfort! In terms of leg room Candian Affair's [CA] website says: 'Thomas Cook Airbus A330 - up to 33" seat pitch in economy, 34" in Premium. Air Transat Airbus a330/A310 - 32 " seat pitch, 34" in Club Class'. I'm intrigued by the words 'up to 33" which are not repeated in the captions… Read Full Review
Written on: 08/06/2010
outward flight legroom only 30in not 32in as advertised.Return flight again only 30in legroom,inflight entertainment not working,staff very abrubt,no vegatarian meals even though ordered.Main concern my seat was broken,they did nothing to help,also aircraft started to taxi while many passengers still putting luggage in lockers.Will never fly with thomas cook airlines again or use canadian affair again.They dont deliver what they quote in their brochure… Read Full Review
Written on: 08/06/2010
The outgoing flight was appalling, the most uncomfortable flight I have ever had, The legroom was totally inadequate and worse for anyone tall. The return flight was even worse, it was just as uncomfortable, the "breakfast" was a joke (a blueberry muffin) and nobody's entertainment system worked properly.
On the positive side the flight and cabin crews were fine.
I do hope thet Thomas Cook stops using this company until it provides better comfort… Read Full Review
Written on: 05/06/2010
I have flown with Canadian Affair many times and have always been quite happy with the service. Cheap flight, good food etc. but I have just returned. The flight going out was awful. It was so cold that everyone onboard was complaining. We were given blankets which helped a little, but there were'nt enough to go around.
No one gave us an explanation why it was so cold and it meant that I came down with a really bad cold and chest infection, which totally ruined my holiday.
I did send an… Read Full Review
Written on: 01/06/2010
Absolutely the worst flight we have ever taken.
Crammed like sardines.Long haul? This would be a disgrace on a 30min.
short haul flight.Please do not use this company...make them pay for
their greedy,squeeze as many on the plane as you can,attitude.
Oh, by the way, the in-flight entertainment didn't work either !!
We will never ever use this airline again(and I include Thomas Cook in this)
Given the flight 1 star to get the review accepted - would have rather
not given them a star at all… Read Full Review
" No culture of customer service Arrogant to indifferent " Read More
" Terrible Experience " Read More
" I am scared...my flight is in 6 hours time, do I fly or not? " Read More
" Taking time away from my trip " Read More
" Disgusting service " Read More