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Written on: 04/08/2010
with regards to the review below, I was advised by a solicitor that Canadian Affair are in breach of contract over the new arrangement of their cabin and it contradicting what information was on their website in terms of leg room available.
I took CA to the small claims court, and believe they knew they would lose, so offered me an out of court settlement, which I agreed to.
In my dealings with CA, I found them to be obstructive, in denial and unhelpful. If you complain, I recommend to… Read Full Review
Written on: 23/07/2010
I normally travel with Canadian Affair,but will never again.They have recently made changes to their cabins on the Airbus A330s (crammed an extra 30 seats in) which makes the legroom UNBEARABLE in my opinion.
The cabin crew on my flight all admitted they were unhappy as they were overworked and felt guilty for cramming customers in to such small seats.
It was the most uncomfortable flight I've ever taken and I have flown all over the world, including using Peruvian and Egyptian airlines… Read Full Review
Written on: 21/07/2010
Have read previous reviews and totally agree there was no room what so ever on our plane. Packed like sardines is an understatement. It was so cramped no leg room. I have flown all over the world budget, business class, everything, this was the worst I have known. Will certainly not use this company or Thomas Cook ever again. We went to the Calgary Stampede and have lots of friends planning to go next year. Have told them NOT to use Canadian Affair to book with… Read Full Review
Written on: 17/07/2010
The leg-room was non exsistant. We were crammed in like sardines. There was no entertainment outwards, so 1 free drink was given. Return from Calgary had some entertainment in various seats - no free drinks if you were unlucky enough to be in the wrong seat.Cost to upgrade to a seat with more leg room?? $80 p/p. Would i use them again? Never.I asked my tour organiser's about the flight, was told they were "cheaper but as good" as other's. For long-haul it was pathetic.Prior to flying, i would… Read Full Review
Written on: 15/07/2010
We are just back from an excellent 17 day holiday in Canada. Flew from Glasgow to Toronto stayed 3 nights. Flew onto Calgary then by coach to Banff, staying 4 nights. Coach to Lake Louise for 1 night. Coach to Jasper took scenic route and trip on Colombia Icefield. On the way we saw 6 black bears, 1 grizzly, Elk, mountain sheep and goats, stayed 3 nights. Took Rocky Mountaineer Train from Jasper to Vancouver staying overnight in Kamloops. Stayed 2 nights in Vancouver then got coach and ferry to… Read Full Review
Written on: 07/07/2010 by Tourman (1 review written)
I have flown the Atlantic many times, I have flown with many different airlines, Virgin being the best for service, and British Airways were also excellent. I have flown Economy and I have flown Business Class, now I have flown what I can only call NO Class.
My wife and I were going to Canada to visit our eldest daughter Joy, who has been on a student exchange for the past year. We booked with a budget airline company called "Canadian Affair" flying from Manchester to Toronto. I told my wife… Read Full Review
Written on: 29/06/2010
This is the first and last time I will use Canadian Affair or Thomas Cook flights.
The flights to and from Canada were the worst I have ever experienced. I have flown all over the world and used budget airlines many times. Believe me these flights to and from Canada are worse than anything the budgets could provide.
The seats must have the smallest pitch of any flight in the western world. There are so many seats crammed in the aisles are the narrowest I have ever seen. If the trolley dollies… Read Full Review
Written on: 25/06/2010
We paid over £500 extra for premium seats I know consider this to have been a waste of money. I was given the impression on the website that we would have a choice of meal and on neither flight were we given this nor was the food any better quality than the economy passengers would have received. The entertainment systems were poor with only seat back screens on the outbourd flight but these kept going wrong.
The crew on the Thomas Cook flight home were practically invisible they spent allot of… Read Full Review
Written on: 23/06/2010
The website and brochures promise a level of comfort that is just not deliverable in the planes Canadian Affair have chartered from Thomas Cook - the crew told us that 30 extra seats had been added. The entertainment system didnt work out or back - a common problem. I hope their engine maintenance is rather better.
I cant agree with the "you get what you pay for" view. Some bargains are available, but many people are paying top fares for the convenience of direct flights from regional airports… Read Full Review
Written on: 13/06/2010
We flew out to Calgary and prebooked our seats. These were changed before we flew by Canadian Affair. No apology or refund. The outbound flight to Calgary was fine plenty of legroom and empty seats. Returning from Vancouver was a nightmare. The plane was full. Seats were very cramped. My husband had a window seat and a metal box took up half the space under the seat. We had to swap seats. We laughed when they said about the brace position during the safety talk. No way could you adopt this… Read Full Review
Written on: 09/06/2010 by sardine (1 review written)
These were my worst flights ever ~ 9.5h of puragtory out, ~ 8.5 hr return [Calgary] in an economy seat i.e 30" pitch. If you're male even slightly above average height/build: prepare for prolonged and extreme discomfort! In terms of leg room Candian Affair's [CA] website says: 'Thomas Cook Airbus A330 - up to 33" seat pitch in economy, 34" in Premium. Air Transat Airbus a330/A310 - 32 " seat pitch, 34" in Club Class'. I'm intrigued by the words 'up to 33" which are not repeated in the captions… Read Full Review
Written on: 08/06/2010
outward flight legroom only 30in not 32in as advertised.Return flight again only 30in legroom,inflight entertainment not working,staff very abrubt,no vegatarian meals even though ordered.Main concern my seat was broken,they did nothing to help,also aircraft started to taxi while many passengers still putting luggage in lockers.Will never fly with thomas cook airlines again or use canadian affair again.They dont deliver what they quote in their brochure… Read Full Review
Written on: 08/06/2010
The outgoing flight was appalling, the most uncomfortable flight I have ever had, The legroom was totally inadequate and worse for anyone tall. The return flight was even worse, it was just as uncomfortable, the "breakfast" was a joke (a blueberry muffin) and nobody's entertainment system worked properly.
On the positive side the flight and cabin crews were fine.
I do hope thet Thomas Cook stops using this company until it provides better comfort… Read Full Review
Written on: 05/06/2010
I have flown with Canadian Affair many times and have always been quite happy with the service. Cheap flight, good food etc. but I have just returned. The flight going out was awful. It was so cold that everyone onboard was complaining. We were given blankets which helped a little, but there were'nt enough to go around.
No one gave us an explanation why it was so cold and it meant that I came down with a really bad cold and chest infection, which totally ruined my holiday.
I did send an… Read Full Review
Written on: 01/06/2010
Absolutely the worst flight we have ever taken.
Crammed like sardines.Long haul? This would be a disgrace on a 30min.
short haul flight.Please do not use this company...make them pay for
their greedy,squeeze as many on the plane as you can,attitude.
Oh, by the way, the in-flight entertainment didn't work either !!
We will never ever use this airline again(and I include Thomas Cook in this)
Given the flight 1 star to get the review accepted - would have rather
not given them a star at all… Read Full Review
Written on: 01/06/2010
The flight was very long and delayed, which wasn't helped by the volcano. The staff were fine helpful at all times. The seating was very cramped especially on the way out. We flew back from Vancouver, which left on time but we went via Calgary to pick up people. We were a bit cross at Vancouver as they tried to move our seats which we had pre booked, But we stuck our grounds for our seats. There was a bit more leg room on this flight. Food nothing special but ok. But good value. Would use… Read Full Review
Written on: 19/05/2010
After reading previous reviews, I feel like I am one of the lucky ones! My daughter and I recently flew with Canadian Affair/Thomas Cook on the above route and found the experience pretty much lived up to our expectations. We were two hours late leaving Manchester due to the ash cloud, which was obviously beyond the airline's control. One of those hours was spent cooped up in a departure gate which was far too small for the number travelling, with inadequate seating.
Once boarded, we did feel… Read Full Review
Written on: 10/05/2010
OK, you get what you pay for. The worst thing about Canadian Affair are the flight attendants (not sure attendant is the right word)They are so miserable and not interested in doing anything other than trying to make commission on duty free products!!!! If you ask for anything it takes ages for them to do it and i'm not sure I have ever seen one of them smile.
I have flown with them quite a few times and for the price you pay it's good value. They do get you there and back, BUT don't expect… Read Full Review
Written on: 30/04/2010
I have flowen with canadian affair many times and i have never had any problems with the air line or the staff working for the company. My family and i are frequent fliers and have no complaints and would recommend it to anyone.All cabin crew where very plesant and attentive,they went far out to ensure our flights could not have been better.Over all the flight was made fun and is very much value for money and i am not easy to please… Read Full Review
Written on: 23/04/2010
These guys would bend over backwards to make sure you get to your destination.
We've just had (April 2010) a nightmare week of ALL aircraft movements for the entire UK (and Europe!) being restricted due to some volcano in Iceland. My mum prebooked with Canadian Affair to fly to Toronto on the 21st - which eventually had to be rescheduled to the 22nd as their planes started flying again.
Canadian Affair did their utmost to keep us informed, and the timely news on their 'volcano' website was… Read Full Review
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