Web Creation UK www.webcreationuk.com Reviews

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★★★★☆
4.0 / 5
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★☆☆☆☆

“Save your Money!”

Written on: 22/06/2011 by Chnz27 (1 review written)

The sales team were very helpful as you would expect but from thereon I found the staff, ie my 'designer' & customer services to be rude and arrogant. The name implies that this is a UK company and I therefore expected the web design to be completed in the UK and was not prepared for the language barrier I experienced. The contact by email I found very frustrating as sometimes it took three days for my designer to answer a simple question. After three months having been wasted back & forth… Read Full Review

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Guest's Response to Chnz27's Review

Written on: 01/09/2011

I have experienced the above and thought it was just me however the more research I do the more bad reviews I find. After they build the site it gets worse… you where luck to not continue with them.

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Woody80Uk's Response to Chnz27's Review

Written on: 27/10/2011

Initially ok, after your web site is up and running expect problems I presume you will! Read the reviews you will know what I mean. Worst experience ive ever had with a company in general. Not willing to look after you. Unprofessional service experience..

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★★★★★

“A very good company to work with, with everything...”

Written on: 11/05/2011

A very good company to work with, with everything easily laid out from the start. Nothing hidden once work was underway, informed me of every step that was coming next, and always on the end of an e-mail when I needed them, which was quite often, as this is the first site I've had build for me, and didn't really know what to expect.
I had a brilliant designer appointed to my project, which is an Online shop called The Light Idea, who gave me various designs to choose from, and listened to my… Read Full Review

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★☆☆☆☆

“Do not use this company they promise lots of different...”

Written on: 11/05/2011

Do not use this company they promise lots of different things and do not deliver them.
They bribe you into writing good reviews after the website is complete to offer you 1 month's worth of seo at a cost of £175 if you write 2 good reviews,and to top it off even more there is no seo no contact from anybody and frankly a trick to make you wright good reviews.
The package i was offered included a £50 google adwords voucher they made me wait 5 weeks for this after the website was live and then… Read Full Review

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Kenska's Comment

Written on: 21/05/2011

I found this review very helpful because... I have actually experienced very bad service from them and can't believe that any of the good reviews are genuine. The designs are off the shelf and cheesy and when we actually worked with the designers (in India - no telephone contact - email only which is EXTREMELY difficult) we realised that there was no way we could get the brief across. Our brief to the initial (sales) person in the UK was completely ignored and we always had the feeling that there were a lot of well-meaning people in India totally exploited and left on their own. - Do your research and type WebcreationUK problems into Google and you'll see.

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Guest's Comment

Written on: 13/09/2011

We have had a nightmare with WebcreationUk and are now having our website totally re-done by another company..
They effectively \"stole\" one of our domain names that we paid for..
As soon as the dotted line is signed then your on your own.
We got hacked 2x
We had a live website that was not attached to a payment system so no-one could buy anything

PLEASE PLEASE READ THESE REVIEWS AND STAY AWAY FROM WEBCREATIONUK!

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Equity's Comment

Written on: 16/08/2011

Hello,
I am sorry to hear about your dreadful experience with WebcreationUK yet I am not surprised!
It took nearly 2 years for my website to be completed and to be honest the coding is useless and I have had to pay another company to salvage the mess that they had made.

Be very very warned! They are all nice and polite when you make your initial enquiry, once you sign on the dotted line all hell breaks loose.

As mentioned ALL projects outsourced (mine was India - Anup), no communication other than email and the hours and hours of precious time returning unfit work beggared belief.
Please be warned of this company: my site was started November 2008 and completed June 2010 (it went 'Live'): site has been hacked, I am nearly blacklisted with Google..
These people should be stopped! I tried contacting their local Trading Standards, but, no joy, they weren't interested.
I found it interesting to read how they bribe clients with the promise of free SEO if they write good reviews!! I had to pinch myself several times when I was reading 'how wonderful' they are!
Truly, they are a gang of spoilt yuppies who are very belittling and rude whenever you actually get through to them on the phone. They won't let you visit their offices, apparently they don't see clients..I wonder why?
Visit Elance or Odesk and get yourself a Webdesigner, this is all outsourced and a lot cheaper than you would pay these cowboys!
I sincerely hope that this has detered anybody from handing over their hard earned cash to them..Be Warned..

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Guest's Comment

Written on: 22/06/2011

I've just written my very own bad review!

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Rolexman's Comment

Written on: 13/06/2011

I totally agree . They havent delivered half of what they promised at the beginning.

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Guest's Comment

Written on: 26/05/2011

Thanks for the warning. Yes, looks strange! A web company with 375 reviews! That's pretty odd :)

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★★★★★

“The service is mainly email based but you can get in...”

Written on: 05/05/2011

The service is mainly email based but you can get in touch with a WebCreationUK person in office hour who is only to willing to help. I found the process to be simple and effective. If I didn't like a particular part of the design I would email the developer and it would be corrected and turned around within a day or two depending on how big the change. All in all I was very happy with my site and would use them again without a second thought… Read Full Review

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Guest's Comment

Written on: 17/06/2011

I am looking to spend a large wedge on a new website, thankfully I'll not be trying any company who interacts by email.

I can see the hardest part of my business model will be finding a top notch web design company.

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★★★★★

“Found Web Creation on line, top of google - always a...”

Written on: 05/05/2011 by totted (1 review written)

Found Web Creation on line, top of google - always a good sign!
Initial contact was good and proffesional. Design team were very good, took a little longer than i had hoped to, but partly my fault as i made changes along the way. Overall finished product is very good, eye catching, and does what it sais on the tin!
Would recommend to others… Read Full Review

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★★★★☆

“I've now used webcreationsuk for two project and after...”

Written on: 26/04/2011

I've now used webcreationsuk for two project and after an initial bumpy start with a certain developer it has been plain sailing since then. I mean, for value for money- you are going to be hard pressed to beat them, so many additional add ons all controlable via the Content management tool. Really quick to come back and help, and quick turnaround from the developer considering the price. Highly recommended, check www.applegarthfarm.co.uk for example.

Will Benson, email me if you have… Read Full Review

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★★★★☆

“WebCreationUK offer a superb cost effective solution...”

Written on: 26/04/2011 by annejohnson (1 review written)

WebCreationUK offer a superb cost effective solution to companies wishing to have a professional website presence without 'breaking the bank'!

Thanks to WebCreationUK, Rock Outsourcing Ltd now have the presence they required in the market plac via a website they are proud to invite prospective and current clients to review.

The only downside is that we would have preferred to be able to speak to the developer on the telephone rather than by email as this method resulted in the timescale being… Read Full Review

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★☆☆☆☆

“I would not recommend Webcreationuk to my worst enemy,...”

Written on: 21/04/2011

I would not recommend Webcreationuk to my worst enemy, horrific service, attitude, skill set etc etc.

If I could select 0 stars I would have but the option is not available.

I have reported them to consumer direct and trading standards. Unfortunately may have to pursue through small claims court as I cannot afford to lose the money paid.

I would highly recommend EVERYONE that feels as though they did not get the service/product they paid for to pursue through consumer direct/trading… Read Full Review

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Djmc's Comment

Written on: 27/04/2011

I found this review very helpful because...i have experienced exactly the same ...
<br/>
<br/>I have been very very disappointed with the service and mentality of their staff. They don't respond to emails. The designs they do are of poor quality. The sales team promises you everything verbally and then they don't deliver.
<br/>WebcreationUK is also a company that hides behind the small print. They do not make you aware at the point of sale that the websites are designed in India. You can't actually talk with the designer and the deposit payment is none refundable. Like so many other people they have taken my deposit and I have nothing to show for it. In my view webcreationUK are unprofessional.
<br/>I appointed them last year and I don't even have a home page yet. I have tried to get a refund and they do not refund. I HAVE NOTHING to show for my money.
<br/>I DO NOT RECOMMEND THEM AT ALL. Please do your research about them. Just Google "WebcreationUK problems" and see all the people they have done this too!
<br/>We are a small business trying to survive in a tough business climate and we feel they are an awful company. I DO NOT RECOMMEND THEM AT ALL. I have contacted trading standard and 'BBC watchdog' about them.
<br/>

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Rolexman's Comment

Written on: 13/06/2011

I have done the same and now going to court for £10K

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Guest's Comment

Written on: 26/05/2011

"I would not recommend Webcreationuk to my worst enemy" - Thanks for the warning. I was about to sign the dotted line...

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Webcreationuk's Comment

Written on: 28/04/2011

WebCreationUK take great pride in delivering a quality website service at an affordable cost. We have now successfully created over 6000 websites and have many positive reviews which you can find all over the internet. It is of course always a concern to read that a client is not satisfied with the service and we have multiple options in place to help rectify any concerns a client may have.
<br/>
<br/>As with any large business, despite having a satisfaction rate of over 95% we do occasionally have a client that despite all our best efforts, is still not happy. We would request that any unhappy client calls our UK office on 08448 227722 to speak with a project manager. If they wish to escalate this, our customer service and complaints manager would be happy to discuss a resolution.
<br/>
<br/>Every day we gain new business from clients who have had some terrible experiences with other web design companies and are always very happy at the end of the project that they went forward with WebCreationUK.
<br/>
<br/>With thousands of clients, a team of over 100 staff, offices in the UK and globally, thousands of happy clients, affordable prices, stunning portfolio and many years of experience, we know that WebCreationUK really are one of the best affordable web design companies in the UK.

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★★★★☆

“Good quility designs at a resonable cost and happy...”

Written on: 13/04/2011

Good quility designs at a resonable cost and happy with the end result.it would help if you have your design and content already thought out otherwise it could take some time to get the final result.Emails always answered quickly and there was no language barries with milena who put my thoughts into practice.would of liked more in the way of some help in helping me build the website and maybe some more help from the desginer.
My website design is www.advancedappliancecare.co.uk… Read Full Review

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★★★★★

“My web site, www.freedomdressage.co.uk is about to go...”

Written on: 12/04/2011 by Freedom Dressage (1 review written)

My web site, www.freedomdressage.co.uk is about to go live! The web site has been developed by webcreations over the past few months. What I really liked about the process is that you were only restricted by your own ideas. Webcreations were able to develop a website to my exact requirements; no sharp intakes of breath when I, for example wanted video; they just got on with it. All the costs are upfront no hidden extras and they did what they said in the pre-sales blurb. I'm sure that if I took… Read Full Review

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★★★★★

“We were very pleased with the service and end result...”

Written on: 11/04/2011

We were very pleased with the service and end result provided by Webcreation.

Not only did they build us a website, but they also assisted with our corporate identity...And with the unlimited revisions, it certainly helped us to feel that we weren't under pressure to go with anything we weren't happy with.

Furthermore, even though most of the communication was via email, we were very happy with their speed of response.

We would certainly recommend their service to… Read Full Review

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★★★★☆

“I found the whole experience, from design concept...”

Written on: 31/03/2011 by synergy orthotics (1 review written)

I found the whole experience, from design concept right through to "Go-Live", very professional and easy. Each query was dealt with in a timely fashion and all ideas were considered and discussed. I especially liked having the one designer to deal with to bounce ideas off and question. My only minor criticism is not being able to discuss some idea over the phone with the designer. Steve Seccombe, www.synergy-ocs.co.uk… Read Full Review

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★★★★★

“I have to say that WebCreationUK is the best...”

Written on: 30/03/2011 by Trust In (1 review written)

I have to say that WebCreationUK is the best professional web designing company that I have ever found - Very nice, prompt and cooperation! We will definitely refer this company to my business partners to try this high level company's services. Thank you - WebCreationUK.

From Toronto, Canada. Debbie. R. W… Read Full Review

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★★★★★

“Overall, I am very satisfied with the end product. The...”

Written on: 30/03/2011

Overall, I am very satisfied with the end product. The best part is the unlimited number of revisions / changes that you can have. I actually asked the developer in charge of my project to change a lot of items on my website, and he kindly did them all with no hesitation.
The website is nice and fully functional and as expected.
The staff at WebCreation are helpful.
All and all, good communication, value for money, good job, 100% recommended.

Changiz Oskouiefar.
Furniture Bay… Read Full Review

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★★☆☆☆

“I chose Web Creation as i was impressed by their...”

Written on: 18/03/2011

I chose Web Creation as i was impressed by their Portfolio. I do now also have a fully working site, however the service was not as expected, i dealt with a designer based in India. They did make changes but the whole process was more stressful than had i been speaking to a english designer, to which i thought i would have been… Read Full Review

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★★★★★

“I have been delighted with the design and building...”

Written on: 15/03/2011 by semson (1 review written)

I have been delighted with the design and building service. I felt as if the designer guided me through the process very well. The best bit was the unlimited revisions of the site. Each little detail could be changed as many times as I wished and this was extremely helpful to me who had never done this before. I would have liked to have had a glossary of technical terms before I started so that I could discuss things more confidently with the designer.

My website is… Read Full Review

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★★★★★

“Steve Ainsley- Webcreation Uk have worked with myself...”

Written on: 15/03/2011 by Steve Ainsley (1 review written)

Steve Ainsley- Webcreation Uk have worked with myself for a number of months to dreate our perfect website and ultimately producing the goods with flying colours. This is one of two websites we have been developing to maximise our business and of course provide the information required for our client group. The designer I have worked with is extremely knowledgable and nothing is a problem for him. We asked he produced then we reviewed the outcome. Overall we are very pleased with the whole… Read Full Review

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★☆☆☆☆

“Limited contact with designer, when they did, they...”

Written on: 08/03/2011

Limited contact with designer, when they did, they were based in india. The designs were low quality, i had to keep telling them what to do and where to do it, making me do all the work, no inspiration. I would not recommend, and i have lost a very large amount of money (deposit)… Read Full Review

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Fp805's Comment

Written on: 14/04/2011

I echo this entirely. I had exactly the same experience. All work forwarded to India, sloppy work coming back that I had to check and amend - in some cases my review of design work became a spell checking exercise for WCUK's India developer team. If you have anything other than a bog standard template site then expect to do all the creative work yourself, and get ready to explain everything by email to a developer in India.

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Chnz27's Comment

Written on: 22/06/2011

My experience too, in the end I made the decision to lose my deposit rather than put more money in their pockets

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Rolexman's Comment

Written on: 13/06/2011

Unbelieveable isnt it. I feel like I am reading my own comments

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Guest's Comment

Written on: 30/05/2011

I agree totally. just had the same horrific experience.
been dragging on a year now.
This company are not what you expect, not good at what they do.
I am so fed up with the whole thing after my site going live and it still not working i am having to take them to court.

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★★★★★

“With so many web designers out there I wasnt sure how...”

Written on: 08/03/2011 by Marksmen Telemarketing (1 review written)

With so many web designers out there I wasnt sure how to select the best one who offered true value for money so I took sometime going through search engines and I found Web Creation and took the plunge. One of the great things is payments could be made in three sections so I could approve each phase as we went. The experience has been exceptional and my site went live today. The other thing that impressed me was the customer services and web contact, I know where we were on each stage and made… Read Full Review

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Shark55's Response to Marksmen Telemarketing's Review

Written on: 16/03/2011

I found this review not helpful because it's written by WebcreationUK

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Marksmen Telemarketing's Response to Marksmen Telemarketing's Review

Written on: 18/03/2011

I can tell you it wasn't. I wrote the review and own the company who had the website built by web creation!

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★☆☆☆☆

“Update from April 14th 2011), in April webcreationuk...”

Written on: 08/03/2011

Update from April 14th 2011), in April webcreationuk asked me to give them another chance and in a guaranteed 60 days would completely sort out my site if I removed the bad reviews, it is now october 5th (174 days later and 114 days late from then and 22 months after I paid) my site still has faults, crashes all the time and even better they said if I paid £120 pm to their SEO they would get traffic to my site, 6 weeks later when no difference someone had only allowed my seo to run for 2 days… Read Full Review

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