Good prices, nice helpful air hostesses, decent flght schdules. Poor vegetarian food, uncomfortable seating so I chose aisle seat at online checkin. Im just glad my flights are only 3 1/2 hrs, as any longer even aisle seats don't help.

Our baggage was delayed and we were not informed for over 24 hours about whether it had been even loaded on the flight. They ask us to complain and track through a witld wide service who also had no update from Aegean airlines for over 24 hours. Extremely irresponsible flight. Our flight was from Thessaloniki to Frankfurt. Its been 24 hours and no one seems to know where our luggagd is

Dont bother using their low price checker. I did and booked to find less than 24 hour later the ticket had been reduced by £50. And my price paid was more than club class. Customer services is a joke dont want to know.And wont even upgrade.

I booked a flight from Stuttgart to Athens by using my miles. I booked a business class ticket but due to lack of space they told me that I have to fly in economy class. Hence of they offered a free ticket to use it for a similar flight at the future. Since that date I’m struggling to exchange this “free” ticket as they are not willing to redeem the free ticket with the excuse that there is no availability. I submitted my request for at least 10 different dates and still they don’t have any available seat for this type of free ticket even if it is available to buy it at the web site. It a pity for them and I WILL TRY TO AVOID THEM IN CASE OF ANY ALTERNATIVE WAY TO FLY.

I had a flight from Izmir to Athens with Aegean. In Izmir airport they asked me to pay for my luggage 35 euros. The thing is that I had already booked and pay for this luggage, but simply they couldn't see it in their system. When I asked for reimbursement in Athens airport, they told me that I have to do it by mail through the customer service. OK. They finally send the money back after 1 month. Not only they didn't provide any extra compensation for the time I lost at the airport and from my job, chasing the issue, but guess what.... they choose to charge me the bank transfer fees... So finally I took 4 euros less. It is not about the money since we are talking about small amounts. It is about the service and the weight of the company. They prefer to keep a frequent flyer and customer unhappy than handle the charges of the bank transaction.

They tried to make me pay more to change a flight date than the cost of booking a fresh ticket. Their customer service is consistently despicable.

“Took $1,331.00 from a hard working single women” Pending review I went to Aegean air web site to get a price for air fare to Athen , Greece. It was dream of mine I saved and saved for while I was on there site and they asked if I wanted to price out a room also I said yes I picked Royal Olympic for its reputation since my airfare was for nine days when they gave me a price it was for nine days when I realized that what they did I hit the canceled button. then sent out many email to both sites to please canceled or call me I figure it was canceled because that is what it said on the site . They charged my credit card and will not return my money.Anyway when I contact the company they explain even though they know I never used the rooms and I canceled it immediately they will not return my money said it wasn't cancelable it was a mistake I only wanted a price I asked please to return my money since I don't have a lot and the have much they i do .....but they won't I feel the took advantage of me and will not the right thing to resolve this . I ask the airline to help me too that's a lot of money to lose Stayed August 2014

Dear Sir/Madam, I am sending you this email to kindly discuss about an issue and advise me for any potential solutions please. First of all, we had booked our holiday to Abu Dhabi with Aegean Airlines from 21st till 28th of November, as my family and I usual fly with Aegean. Our fight was cancelled offering the alternative option of Etihad airlines. Out of the 3 separate bookings, I was the only one informed via email for the cancellation; if were not I, my parents would not have been informed. They have not received any email (no information sent to them-huge disappointment from Aegean, a member of Star Alliance) Secondly, your alternative choice in regards to our return is on 28th November in the morning. Whereas, in our original booking we were about to leave Abu Dhabi on 28th November midnight. Hence, we are loosing a day of our holiday plus the late check out that we have already paid extra to the hotel and the excursions that we have arranged on this day (2nd disappointment and loss of money). Other option, to leave Abu Dhabi on 29th November which means to pay more money, an extra night at the hotel etc etc. Last but not least, as I mentioned on the beginning, we trust Aegean and we do have concerns about Etihad Airlines, that we have not heard about it ever before. I am looking forward to your response, assuring the safety of this flight company as well as what you may suggest us for the inconvenience caused. Kind Regards, Marianna Kafetzaki

Reservation ticket from athens to Budapest cancelled due to overbooking. The employees are inpolite and with bad behaviour. They said that the company has the right to do that without a notice. So the woman was standby and finally not travelled. They ignore her it was terrible situation. If i have the company all personnel must fired. Sorry for the owners that they employ such personnel especially in the aegean office in the athens airport. Not travel with aegean.

The airline lost the luggage of about 10 people out of about 40 passengers on a short half hour flight from Mykonos to Athens. Passengers saw their luggage go on the plane, we suspect that as the aircraft was running late, they didn't bother unloading all the luggage so they could turn the plane around quickly to make up time on their schedule. Baggage staff couldn't be less helpful or care less. Eventually they recorded our details on a world tracking system website and said our luggage would be forwarded within three days and we could track it on the website. Over a week later and no luggage and there has been no further entries on the system. No one answers the phones or responds to emails or voice mail messages. At the baggage area where we reported the loss, there was luggage lying around everywhere, probably a hundred cases just lying all over the place. I suspect ours has been added to their collection. I'm resigned to never seeing my luggage again or receiving compensation from Aegean Airlines, hopefully travel insurance will cover it. Pity they've got a monopoly on the Greek Islands.

I bought 2 tickets, Tel Aviv to Athens and back. The departure flight automatically included baggage, while the return flight did not. I found myself having to pay for a bag I didn't pay for on the way to Athens. Though it did say in the small letters that the baggage is not included in the return, they managed to fool me to miss it. This is not the first time I buy a ticket, and in the airport I saw at least another person that was deceived the same way. All the supervisor in charge is " it is written", no better solutions, no discount, and insufficient way of conversing with costumers. This company makes its money on unsatisfied costumers intentionally.

I was traveling from Athens to CDG Pasris Airport and I included in the flight and airport tranfer to my hotel. The flight was good, but the food that was served was terrible. The transfer was made by a driver that had my name written wrong and he did not spoke English, so the communication was impossible. At the return from the hotel to the airport the driver was late in the appointment.

Flew London Heathrow - Athens and back in June 2014. Aegean have introduced these hopeless self check in machines. Having already checked in online and printed our boarding passes we ignored the machines at Heathrow and went straight to the desk, where the assistant refused to serve us until we had used a machine. But this would not recognise our name or booking reference or passport numbers. We tried again and again until eventually a member of staff sorted it for us. Not a good start as far as we were concerned, I was fuming. Returning from Athens we encountered exactly the same problems with a check in machine there. This time even an Aegean assistant failed to operate the terminal, and she subsequently instructed us to join a lengthy queue. Reaching the front 15 minutes later, we were told we were in the wrong queue, it was the Olympic desk and not Aegean which was the next one along. Our plea that we were in the queue we had been instructed to join by a member of staff was met with no sympathy whatsoever. With us on the verge of going ballistic, the person at the correct desk was thankfully understanding and helpful. Everything on our flights was as expected, though I must comment that there was less legroom than I have ever before experienced on a plane. As a tall person (5 ft 11 in / 180 cm, inside leg 33 in / 84 cm) I spent the entire flight with my knees jammed firmly either side of the seat in front of me and unable to move.

I'm in total agreement with all the comments about customer service.I booked a business class seat back in Oct 2013 and 2 weeks ago while checking on My Bookings noticed I'd been downgraded!Aegean couldn't explain why and referred me to the travel agent I booked with...shifting the blame!They took up the cause and it appears Aegean are no longer operating a business class on this route.No warning,no alternatives.I'm aware that they would be required to refund 50 % of my ticket but that's not the point.Having no wish to fly with such an untrustworthy airline I cancelled the flights and am now left 30 euros out of pocket and left looking for other flights through no fault of my own.Customer service offered nothing more than a grudging apology and refused any goodwill gesture.They must be doing well to lose business class passengers as I shall not be booking with them again.

They will gladly take your money for a ticket and say that you can have a small refund and then not even refund that. I have never seen such a difficult procedure. Things must be bad in Greece when a major airline like this will not perform a small service like a partial refund.

Poor Service!! Flight was delayed 6 + hours. We received a voucher for a free flight. They never allowed me to use the voucher for a free flight back from Greece 2 weeks later.

I was on my honeymoon when i first visited Santorini this year; on my way back unfortunately i was on flight A3351 heading to Athens (Sept 4 2013). it was delayed due to a problem in the plane. it made us miss our 2nd and 3rd connection after reaching athens. they could not handle the passengers; they did not check who should be served first if the plane they should take is about to leave; and finally we reached the agent counter after 4 hours standing in line and every possible help is fading. the best they could do either made us stay a night in athens then to the next plane to madrid the next night (Sept 5) and lose 2 days of our honeymoon .. or put us on a waiting list to Rome via alitalia and we have to pay 400 Euros to go to Ibiza ((we already paid the plane tickets back home)) they refused to get us even a discounted rate and they are responsible for our loss not us !! we finally had to pay and reached ibiza at 11:30PM while we were on santorini's airport 6:00AM missing the connection resulted in cancelling the flight back from ibiza to madrid to go back home! and we were not notified by your agent that if we have an internal flight and we didnt take it and the reason was you; i will have to re-confirm that i will take it.. had the same trouble and had to pay again 350Euros to return back home all this trouble happened on my honeymoon because their plane was defected and the employees were rude and refused to make anything and we had to pay double the tickets for your mistake.