Reviews for Direct Line Car Insurance Reviews

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Direct Line Car Insurance
1.5 stars
Average rating for this product is: 1.5 out of 5

From 7 ratings and 149 reviews

Thumb down 24% of users recommend this product

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Direct Line Car Insurance Reviews

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  • Guest 7th Jul 2009

    Reviewer rating: 0 stars


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    had my car vandalise on friday night probably or sat morning rang direct line on saturday, car still stayng today - monday abused on the street sad...

  • sakhtar3 15th Jun 2009

    Reviewer rating: 0.5 stars


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    i would not recommend direct line to anybody

  • londonn9 15th Jun 2009

    Reviewer rating: 0 stars


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    Very poor after-sales service when customer is totally dissatisfied and wants to cancel. Direct Line Car Insurance do not provide customers with their fax number; neither do they provide a fax number/email address for their complaints review department, for dissatisfied customers to contact them...t ...

  • Guest 15th Jun 2009

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    Absolute nightmare of a company,very good at talking your premium but when it comes to a payout for your car when it is written off beware,try every thing possible to slow up your claim,ie refer it to claims validators,will only pay market value,which may be miles of the value of your car,i,m 6 mont ...

  • Guest 13th Jun 2009

    Reviewer rating: 0 stars


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    My wife and I have two cars, the first insured through a different company, and with a no-claims discount. Upon buying the second car, we shopped for insurance and found that direct line offered the lowest rate if a no-claims discount could be applied. The website said something like "a no claims ...

  • biggingerdude 5th Jun 2009

    Reviewer rating: 1 stars


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    Not a nice experience with Direct Line Insurance.

    Simply put - think twice before insuring with direct line. I'm a carefull driver but two years ago me, and several other drivers, hit an oil slick and came off the road. I clipped the front left wheel causing a fair bit of damage to that corner of t ...

  • Deceptacon 4th Jun 2009

    Reviewer rating: 4 stars


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    Had a minor incident (my fault) but due to the low value of my car it was written off. Staff at direct line were very helpful from the moment I called to tell them about the accident to the resolution of my claim. Having worked in car insurance previously I had expected a nightmare but they were pro ...

  • Guest 20th May 2009

    Reviewer rating: 1 stars


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    I took out a car policy with Direct Line Car Insurance cos my partner had hers with them. docs came with partners wrong age on them. was told to pay a further 196 £ or canx. direct line said that i had input the wrong age. I put in twice the correct date of birth twice cos they wanted to check ...

  • Guest 5th May 2009

    Reviewer rating: 0 stars


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    My car was stolen by joy riders. It took over 20 phone calls to 7 different people at Direct Line Car Insurance, who all gave me wrong information. I'm still waiting!!

  • Guest 29th Apr 2009

    Reviewer rating: 4.5 stars


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    I have been with direct line for several years and they have been fantastic.
    Almost everthing in my house is covered with direct line and I would never change
    I had a burst pipe in my toilet last year it happened at 8pm at night and I was frantic.
    The company that direct line instructed to deal wi ...