Reviews for Direct Line Car Insurance Reviews

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Be aware that named drivers with Direct Line do not get the same level of no claims bonus as the policyholder does. They say that 'The named driver no claim discounts may be lower than the no claim discounts available to you as the policyholder'. But that's not the case as the named-driver no claim ...

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Been with Direct Line 6 years and following a recent renewal quote of £645 comprehensive cover I shopped around and got the same cover from Shealers Wheels for £230 so how do DL justify their quote?

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I took out insurance with Direct Line as they were a well known and supposedly fair insurer. From appalling customer service to unfair practice, this company should not be allowed to operate.

1st Problem
The main reason I chose Direct Line was because they promised that they would refund a quarter ...

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i recently claimed due to an uninsured driver rear ending me.I called directline who could not of been more helpfull. They collected my vehicle from the roadside 15 mins after the accident was reported, as DL cover against uninsred drivers, i dont pay my xcs, my ncb is not affected and my premium wi ...

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When you phone up the staff have never been trained properly as they often spend most of their time arguing with the customer instead of listening to a customer and supporting them as being involved in a accident is often a very upsetting and stressful time. If you are also involved in an accident i ...

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direct line car insurance do not do anything to help customers. When you phone up the staff have not been trained properly as they often do not know what to do and often spend their time arguing with customers rather than dealing with the situation in a professional manner. When you have won a case ...

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My specially adapted car was hit from behind by a Direct Line customer 3 years ago. The lady was very apologetic and actually seemed like a nice person. Fault was admitted.
I am self employed and need the car for my work. Hiring a car with the necessary adaptations is nearly impossible at short not ...

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had my car vandalise on friday night probably or sat morning rang direct line on saturday, car still stayng today - monday abused on the street sad...

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i would not recommend direct line to anybody

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Very poor after-sales service when customer is totally dissatisfied and wants to cancel. Direct Line Car Insurance do not provide customers with their fax number; neither do they provide a fax number/email address for their complaints review department, for dissatisfied customers to contact them...t ...