Reviews for Direct Line Car Insurance Reviews

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i am severly unhappy with direct line car insurance, it took them nine months and three cancelled policies in order for them to grant me my no claims bonus despite sending the relevant documents on four seperate occasions, i feel swindled out of money and have now lost six months on my no claims bon ...

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1 - my car has been with their "approved" garages 'Just car clinic' for over a month now and they don't inform me of anything. i have to phone up myself to find out what is going on.

2 - the people one the phone are absolutely rubbish, they TRY to help you but never do anything right. they say they ...

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Direct Line Car Insurance Customer service and speed of claim settlement was terrible. They sent me a cheque with the wrong name on it meaning I couldn't pay it into my account. Was then told that it would take 5 working days to cancel the cheque before they could initiate an instant transfer. The " ...

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The worst insurance company i have ever had the displeasure of dealing with. After paying for fully comp insurance for 5 plus years someone crashed into the side of my car. I thought no problem I'm insured etc. I called direct line to make them aware of the accident and after about half an hour o ...

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Signed up to Direct Line car insurance due to better than average cover, including being allows to drive other cars 3rd party. I couldn't find much information on line but according to their website this cover is standard (see http://www.directline.com/about_us/news_141005.htm ).

Unfortunately, ...

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we tried to change as we had seen cheaper and Direct Line would not allow us to and said we had to wait for our renewal date. I said to cancel then and they said I would have a cancellation fee. I even asked what their new quotes were and they refused.
NEEDLESS TO SAY as soon as my renewal came thr ...

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Direct Line have been fantastic, I have had 2 accidents at fault and both were settled quickly with no problems.

For my claims I filled out an online claim form and was contacted within 30mins to confirm a few details. I received a hire car the next day and they always kept me well informed with wh ...

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A car backed into the side of my car causing £1000 worth of damage. I was not present at the time but an independent witness wrote down the numberplate of the car that damaged mine. In spite of sending a copy of this evidence, and after months of chasing Directline with letters and phonecall ...

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Direct Line are a completely awful insurance company. Have many problems with them including waiting over 8 months for them to get in contact with a third party insurance after been hit. Due to this it also meant that I have not gained an extra no claim and my policy went up an extra £150 on ...

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I insure my car with Direct Line for 5 years. However I was involved in an accident (the only one I've ever had) where another driver (also insured with Direct Line) went in to the back of my car. The impact was low speed causing, to my knowledge, a dent in the rear boot lid, a cracked brake light c ...