written by Fridav185 on 27/03/2024
I insured my car with admiral under a plug and drive policy beginning January 2024. I have been driving for more than 2 years and have had no issues, and have had no complaints about my driving. I believe myself to be a very smooth and safe driver, never speeding etc., so I was more than happy to get a black box policy to reduce my insurance premium. This was a big mistake!! I had been insured with Admiral for a little over 2 months after I had my first driver feedback report: rated POOR. I had 5* for speeding, 3* for time of day that i drive, and 1* for smoothness! They accused me of fast acceleration and deceleration, of which i do neither. I called the company to complain and explained that I drive extremely smoothly and there was little i could do to improve my driver rating. All they said was drive better! They threatened to cancel my policy if i did not meet their standards, so i cancelled first! I was not risking having my insurance cancelled for a faulty blackbox report. They are extremely strict and expect you to accelerate 1-10pmh over a span of 5 minutes. My policy cost me a little over £1300c and after having in insured for less than 3 months, i was only refunded £809. This company is ridiculous for their blackbox policies. AVOID !!!!
written by RyleighMedeiros on 05/03/2024
This company is a bad joke. I was involved in an accident with one of the company's customers(rear-ended), wasn't my fault and the other driver made the claim to fix my car. Since the 14th of February, they have kept telling me that they will make the payment but they refuse and they find different reasons. If a minor claim is happening like this I can't imagine for something else. I would NOT recommend anyone to deal with or take any insurance from this company. Shame on you ADMIRAL
written by nmacintosh on 28/02/2024
Over three and a half hours to get a simple policy on risk. Unless you have nothing better to do with your time, avoid like the plague.
written by AlunG on 10/02/2024
I has hit from behind on the M25, about 18 months ago. Despite giving Admiral all the details of the accident including the Insurance details for the other vehicle- Admiral have failed to progress the claim, an inch. It took them almost eight months to actually make contact in the initial instance, and the very little information that you get from them is just an apology that they have failed to solve the claim. Stay away from Admiral!
written by seany_mor on 24/01/2024
I was hit by an Admiral insured driver Dec 2 . The driver ignored requests to provide details. Admiral contacted me just before I contacted the police. Eventually their repairers took my car away. After alot of messing me about my car was returned on Dec 28. Repair was not complete and was taken away again. Finally returned 4/1/2024. Paint job was a poor match. Repairers were slow and did a bad job. Complained to admiral and they rejected - said that my bumper was already the wrong colour before their repairers (Steer of Ayr) repiared it. Spare a thought for people you might hit and dont use Admiral - I wont.
written by jk111 on 16/11/2023
A postman crashed into me, all was captured on camera, and a neighbour gave his eyewitness testimony. Two years later, I'm being forced to accept a 50/50 split, despite assurances to the contrary. They lost evidence 3 times. Shocking.
written by ValentinaMG on 08/11/2023
After 4 years of being with them, they want to renew my policy by adding £400 something extra, for being a "platinum" member. Bear in mind I had no accidents. I called yesterday to renew my policy and I got a quote which I accepted. This morning I wake up to an email saying my policy renewal will be £400 extra so I call back just to be told they're sorry but that quote was actually for last year and it was a mistake. Outrageous! How is this even possible?! Thanks Admiral, I'll be moving to a new company!
written by JayvonZimmerman410 on 28/10/2023
This has got to be the worst Insurance provider. They do not care about the customer. My car was hit by another driver - which is a non fault - admiral advised that my car would be repaired - this was sent to the repair company.. they have had the car for over 2.5 months now. I got a text from admiral two weeks ago that the part for the car was on order and that once here will be advised - I also spoke to the repairer and admiral who advised that a brand new bumper was ordered as this is what was needed for the car. So I said this is ok. I then got a text today to state that my car will be fixed by next week - so called the repairer and I was absolutely shocked to here this - they advised that admiral had called this this morning to advise to speed this process up and to not get a new bumper and to just do a temporary repairs on the bumper - I got advised by the repairer that they are doing a temporary repair as per the insurer. I advised that I was not informed of a temporary repair and that I should have been consulted as I was told on each occasion that a new bumper was being put on. I also advised that if the car was repairable then why was this not repaired instantly - the repaired advised that the car needed a new bumper and they informed the insurance of this. I called admiral up this morning and I was shocked at the level of service the customer service agents were / they were rude and they do not care about the customer. I spoke to a representative who was extremely rude and very unhelpful I am shocked at how they treat their customers it’s actually disgusting I have over 7 cars insured with them on a multi car policy and I will not be renewing with them. I was calling up as the repairer advised this was a temporary repair and they informed the insurance company who advised this is ok - I was explaining to the agent that this temporary repair is unheard of and is illegal and that the car needs to be fixed to ensure it’s a proper repair. However the agent was constantly talking above me - I asked for a manager to call me he advised that a manager would call me in 8 weeks time which is untrue again. I called again in the afternoon and spoke to a nice helpful gentlemen who advised a manager would call me on Monday now. However the issue is that my car is not repaired and is temporarily repaired and admiral are refusing to fix this which none of it was my fault. I did not want this and I will now be taking legal action. Please go elsewhere for your insurance - they do not care about the customer nor are they helpful.
written by HayleyMoore87 on 31/08/2023
Hello. I bought a car to which my ex partner got insurance with yourselves then a few days later crashed the car, was able to get claim the full amount back from you and ran off with that money. You did not check that he was NOT the registered owner!!! I have registered this with the police to which there are charges in place where he cannot contact me and he will also be appearing in court. I have sent you proof of this, proof of my ownership of the car, proof of the sale to me, proof of MY payment for the car and proof of the car log book. This has been going on since last year!!! I received an email from yourselves on the 16/06/23 directly to myself confirming you take full responsibility for this incident and that you will compensate me. The email also confirms that I can contact you for updates. Since I’ve still not heard from you, I called today to which I was told because of data protection you cannot discuss the claim to me??? You have just absolutely contradicted the email that YOU have sent to me informing me of the above. I’m absolutely disgusted!
written by Gp2079 on 04/07/2023
5 months waiting for our brand new car to be repaired. Looks like it will go on for another few months with parts again on back order. Poor courtesy cars supplied. First one arrived with no oil visible on dipstick. 2 complaints made with no progress. Looks like the only option now is the ombudsman. Please consider your needs carefully before using admiral car insurance. Very poor customer care.
written by MacGregor102 on 22/06/2023
if i could give zero stars then i would. this company offers you great prices for your insurance with theyre multi option however i have had to make a claim against my policy which has taken 3 months for them to deal with, no updates from them and when i call them they say they cant give any further info other than its being dealt with. all the time i am still paying the insurance and tax on the vehicle. all this for them to come back and reject the claim. trying to resolve this issue with them is pointless as they are unwilling to discuss in further detail and i am now having to complain to the ombudsman and also look at small claims court options at my own cost to get this sorted. absolute joke of a company. AVOID AT ALL COSTS.
written by AdmiralAreScum on 23/04/2023
Do not take out a travel insurance policy with these charlatans or you'll regret it. I was admitted to St Luke's Medical Centre in Quezon City, the Philippines, in July suffering from dehydration and high blood pressure. In addition to charging me for medications that I was not actually prescribed, the Centre provided me with an inaccurate medical report and other documentation. For example, the Director of Emergency Care, Dr Arnel M. Tolosa, has claimed in writing that I had reported my symptoms on two occasions to the hospital - a complete and utter utrue and I can prove it. More seriously, they wrongly claimed that my condition had been caused by excessive alcohol consumption. In fact, I was stone-cold sober when I was admitted and had only imbibed a small amount of alcohol some seven hours before. The much more likely cause was food poisoning or a bad reaction to heat, which staff acknowledged to me verbally at the time. However, Admiral, being monumentally crafty, unscrupulous and money-grabbing charlatans, have taken St Luke's fabrications at face value and are refusing to pay out my insurance claim for the treatment and the changes to my travel plans it necessitated. This has cost me around £1700. While Admiral refuse to accept the obvious flaws in St Luke's documentation, I have obtained a second medical opinion that contradicts the judgements made by St Luke's staff. But of course Admiral will not accept this evidence because it would compel them to pay up what they owe me. Moreover, their organisation is riddled with incompetence from top to bottom. I have had a separate complaint upheld about being misled time and again by their phone agents. Their compensation offer? An insulting £50. I have been travelling for work and pleasure for 20 years and never have I come across a travel insurance provider this greedy, unhelpful and downright mendacious. Avoid them at all cost - or you'll find it'll cost you an awful lot.
written by M1974 on 22/03/2023
It cannot be overstated how unfit for purpose this Admiral car insurance company is. If you are looking for a company that will keep you on the road whatever happens to your vehicle, trust me, go somewhere else. They are extremely competent in taking your money for the cover, but making a claim everything suddenly becomes more complicated. A courtesy car, of course, but only when we have assigned your vehicle to a garage for repair and that garage has accepted the job. Unfortunately that process could take a very long time if they keep finding garages who cannot do the work, do not cover your area or do not cover the make of vehicle. You could be without your, paid for, courtesy car for longer than you think. They admitted to me they have no idea how long it will take them to find one of their approved garages to fix my car and don't seem to realise that might be a problem. They should have 0 stars I'm afraid.
written by Kathw3 on 01/03/2023
DO NOT USE ADMIRAL They will not recover your car, they don’t assess your car they don’t pick it up from the garage and most of all they will not fix or pay out the car. They won’t asker the phone and the will NEVER call you back. On the 24th of October 2022 My Volvo rs had an ABS cut out and the vehicle collided with a wall. I contacted Admiral to be told they couldn’t recover the car. I had to then pay myself to have the car towed to a garage. 18 weeks later my car is still in that garage. I have called admiral, emailed admiral, left messages, stayed on hold and even had the car assessed myself to see the damage. I have no car and as of 3 weeks ago now no job as I couldn’t drive to my contracts. Now my mortgage is at risk and my house. I have tried every avenue to contact admiral but to this day my car has not been recovered or assessed by admiral. If I call them they either promise a call back which never happens or they make you stay on hold for an hour. The person after an hour then claims they have no knowledge of what stage of the process the car is in but they can get me a call back from the correct team. 5x and so far no call back. They do not ever call back and they don’t tell you what is happening with the car. 4 months. No car no courtesy car and now no job. Thank you Admiral for taking my premiums and keeping them. The best part was when they filled to arrange a company to collect the car from the garage the company was so far away they refused. When another was organised the person collecting it was threatening and totally refused to collect the car after seeing it. Admirals response? Have £50 as a cheque for this incident of threatening behaviour and near violence from them. The cheque then bounced. Awful company and the worst insurance company I have ever dealt with I have a car with them and my house. It makes no difference they don’t do anything they are supposed to. 4 months and nothing. I would still be sat on the side of the road if I hadn’t done all the work myself so far. RUN!! DON’T GO NEAR THEM!!!
written by PHILPICKLES on 29/11/2022
Cancelled a policy with them and they processed a refund. Thought that was the end of it how wrong i was, received a default on my credit file dated th 24th November 2022 from admiral, so i rang them and they stated i owed the £237.40 so i questioned the refund there words it was our mistake. So a letter arrives 29th November asking for payment this letter is the first communication with them dated the 24th November, the very day they put a default on my credit file DUE TO THERE MISTAKE BE VERY VERY CAREFUL
written by on 24/06/2022
Beware of this insurer, the only customer interest they have is in obtaining your Debit / Credit card details so that they can increase premiums and hope that you miss their increased renewal quote enabling them to implement their tacit renewal clause and take your money, if you question them about this the answer they give is that its done to protect the customer in the event that you forget to insure your vehicle, you try getting your money back!. Do not trust this company if you are a long term customer.
written by vladysmd on 04/03/2022
All was good until had to make a non-fault claim. They decided to write-off my car. Copart has collected the vehicle in 2 days, only after collection Admiral came back with "market value" offer which was in fact a "trade value". I'm working in motor industry for over 5 years and provided them valuations from CAP Hpi and AT Dealer Portal, platforms that are mostly used for underwriting vehicles in UK. They came back with a total increase of £300 which is still over £1000 below retail market value. I'm raising a complaint with Financial Ombudsman Service.
written by jeffers9090 on 16/02/2022
i would like to thank all concerning my recent claim. .right from the start i felt welcome..i am sooo pleased i chose admiral t0 insure my car. i would strongly recomend to everyone...
written by on 04/12/2021
When taking out a policy for the first time, a black box (Admiral's LittleBox) can get the price down, in my case by £1700) though their boxes do NOT use the normal data that you would think of. Instead they use location it is parked in the day and at night, how many times you've stopped or braked (inner city queuing traffic triggers this one) and what time you drive. This was combined with me having to PROVE that I did not crash a car that did not leave the driveway... at all... for the entire duration the case went on for. Over that two month period, I had to send photos (that they lost), evidence from my college that I was a student and could not have been driving, apparently I should have taken the numberplate off my car, shown to CCTV, then replaced for that to be evidence and then a crash engineer had to come out to verify (this was nearing the third month). FINALLY I had to call 4 times to get them to write it off my insurance which they have refused to because I "am still more likely to crash now". Back to the black box, they will flag anything and everything possible... speed bumps? Red Flag. Driving at 4PM? Flagged. Music playing in the car? (They say they don't use this, but feedback told me to play low-tempo music and not rock) Red Flag. All of this makes it impossible to drive the car and they will not let me complain as they refuse responsibility.
written by Jack1979 on 07/02/2021
Disgusting company and I will never ever use these again! Increased my premium by £190 just because I got 3 points. I Was going to go elsewhere aswell as my new quotes were £100 cheaper but I couldn't be bothered and thought I'd stick with elephant and admiral and now it its costing me £300 more than if i'd of moved. £190 for 3 points.
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As rated by our community of reviewers
Jeffers9090's Response to jeffers9090's Review
Written on: 17/02/2022
all good thank you all, regards