Thrifty Car Rental Reviews

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★☆☆☆☆
1.5 / 5
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Thrifty Car Rental

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★☆☆☆☆

“Rip off!”

Written on: 10/02/2014

The staff were rude, the truck had a lot of damage and there were a lot of hidden costs. Beware that the prices they show you doesn't include GST. Also when you refill the truck with diesel, you need to keep filling until fuel literally comes out of the tank or they will charge you to fill up the truck with their fuel which is over $2 a litre even if it's a couple of litres. The overall cost was quite high plus the extra costs on top… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 06/02/2014 by SWAFJarrad (3 reviews written)

Booking one week ahead meant nothing to thrifty. They were happy to take my money then, and when picking up the van telling me they can't find me through their third party credit check site. Well I exist and that's my address just like it is displayed here on all my ID. But no that's the end of the line. Yet they refused to contact the third party site to determine why my details are showing up because they 'don't communicate with them over the phone'? What? The lady couldn't give a damn about… Read Full Review

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★☆☆☆☆

“Customer Comes Last”

Written on: 28/01/2014 by dschmidt (1 review written)

Do not EVER rent from Thirfty or Dollar Car Rentals (owned by the same company). I have had a very bad experience the last two times I have rented from them. This last time, I waited in a line of 10 customers for 45 minutes. Missed my appointment!!! When I returned by car, my total bill was $139.29. They debted by account for $189.39. A day later, they debted by account for another $59. I called to get things straightened out. I should see a credit in 7-10 BUSINESS days. How does the little… Read Full Review

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★☆☆☆☆

“orlando rental”

Written on: 22/01/2014

car broke down after 23 miles,customer care operator urged me to drive the smoking car, now making alarming noises, 18 miles down an 8 lane highway to the nearest garage!!,---as if! The car was replaced, after 5 hours, but the rental costs were not refunded. On returning home I was billed over $100 for toll charges incurred on the faulty car, even though I was not in possession of it. Despite emailing, faxing, and writing to Thrifty, there is no response Never again… Read Full Review

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★☆☆☆☆

“THRIFTY ALGHERO incompetent rude and unproffesional”

Written on: 09/01/2014 by pastellie (1 review written)

We went to Sardinia for a wedding. We were four couples, the two couples that rented from Thrifty Alghero both had back to back problems with obtaining the car. On arrival to the airport we were surprised by the long queue and the often remarkable reactions of several customers once their turn came. We both hours at the kiosk, were confronted by a series of issues, rude responses and highly incompetent management. We were refused any assistance and the epitome of it all was that once we… Read Full Review

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★☆☆☆☆

“incompetent and dishonest”

Written on: 07/01/2014

I hired a van off these guys and turned up in the morning. I only had the paper part of my license, and they said they weren't able to rent me the van. Desperate, I went to Enterprise round the corner. Enterprise rented me a van straight away without any problems and at a good price. They also seemed a lot more professional. I suggest you skip Thrifty and try their neighbours instead. UPDATE: It gets better. I contacted them by email, and they *refused to refund me my original payment*. So… Read Full Review

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★☆☆☆☆

“Biggest theives of Dubai airport branch t3”

Written on: 04/01/2014

Booked a car from thrifty Dubai terminal 3 rate was ok guy showed me around the car pretty quick drove car for 2 days on return was shown a small scratch under the door only noticeable when crouched down they took my full deposit of 750 possibly more they will let me know total theives beware would not recommend to any 1 find some 1 else and make sure you get extra cover… Read Full Review

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★☆☆☆☆

“Terrible experience Thrifty Dubai Hilton Jumeirah”

Written on: 03/01/2014 by Feli214 (1 review written)

This is my rental experience with Thrifty Hilton Jumeirah in Dubai. Please read this so you will know how they work. During our holiday in Dubai we decided to rent a car. Thanks to our hotel (Hotel Grand Excelsior) they could arrange a car rental with one of your branches (Thrifty Hilton hotel Jumeirah) So we decided to do that and we rent the car from November 12th till 14th. Everything went well, an employee brought the car and we made an agreement that we had to return the car on November… Read Full Review

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★☆☆☆☆

“Thrifty should rebrand as SHIFTY”

Written on: 28/12/2013

I arranged on line to rent a car for one day on 20/12/2013 from Newcastle airport and returning it to the same destination. The confirmation gives the address as Newcastle depot and next to Underlined and in bold Newcastle Airport which deliberately gives the impression that collection is from Newcastle Airport. In fact they run a courier system. After being collect at 9.00am I then had a 15 minute transfer to their office to complete the paperwork. This took a further 15 minutes so my 9.00am… Read Full Review

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★☆☆☆☆

“Pathetic customer service”

Written on: 14/12/2013

Dear Sir or Madam, I am writing to highlight my concerns at the extremely poor customer service I experienced at Thrifty Oxford this morning. After booking and pre-paying for a rental vehicle via the internet, I went to collect the car this morning. During collection, I was subject to highly arrogant and aggressive behaviour by the customer service representatives at the Oxford office, who demanded a ridiculous level of documentation in order to release the pre-booked vehicle. Initially… Read Full Review

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★★★★☆

“Easy and nice to deal with”

Written on: 03/12/2013 by oliviacooper (6 reviews written)

Having had our car hire with Easirent (booked through Argus / cartrawler) cancelled and not refunded, we had to hire a car on the spot at Edinburgh airport. Thrifty could not have been more helpful. OK, it was a lot more expensive than booking in advance, but there we no additional extras - insurance excess etc all included, petrol full just return full. Very easy and pleasant to deal with, would definitely recommend… Read Full Review

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★★★★☆

“Good service, good review”

Written on: 25/11/2013

I always have a worry about car rentals bacause of its bad reviews. Nevertheless, I have good experiences from Italy, Spain to Portugal, and now with the UK, Reading Thrifty office. I've booked an economy Fiat 500 for 2 days in very good price. I've paid walk-away insurance and GPS as extras. I forgot to take myself the flight ticket, but we can solve the problem on the spot. They charged me by 150 pounds as deposit. The car only covered 4000 miles, it looks like and clear like a new one… Read Full Review

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★☆☆☆☆

“Avoid Thrifty Chelmsford Branch. Better, avoid them all”

Written on: 22/11/2013 by prontodave (1 review written)

I wrote the following complaint one week ago to Thrifty UK through their website. They have not even bothered to respond: I'm sure it is important for you to understand why a customer uses your service once and then never returns. I'd like to explain why I shall not be using Thrifty again. I hired a car from your Chelmsford branch yesterday, I was asked to produce a utility bill and credit card statement in addition to the usual drivers licence and credit card. I forgot the credit card… Read Full Review

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★☆☆☆☆

“Thrifty Tripsaver beware”

Written on: 20/11/2013 by Knighty5 (1 review written)

Rented a car in USA, shattered after long flight, had prepaid in uk, told there desk at Sanford intl, no extras wanted, they assured me that there were no extra charges, 2 weeks later after arriving home, I find £64 taking on card, I complain and get sent a copy of signature agreeing to trips aver, I made many signatures there as they were saying just declining extras, absolute unfair, car trawler who look at complaint are complete waste of time… Read Full Review

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★☆☆☆☆

“Watch out for the extras”

Written on: 17/11/2013

You get off a plane late at night all you want is to get your car and get to a hotel. The thrifty staff are fully aware of this and make sure you pay for it big time. Everything is sign for electronically now so not easy to see what you are paying for. Having to pay almost £90 for 2 weeks breakdown assistance really is taking the XXXX, I don't pay this for a full year back home. And why should I be paying for breakdown on their car!. Over £40 for tolls were also included, they didn't tell me… Read Full Review

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★☆☆☆☆

“Don't rent Thrifty”

Written on: 12/11/2013

We rent a car from Thrifty in Tel Aviv. The car was filthy dirty, made a worrying grinding noise in the wheel, and the radio didn't work. We reported this to them and they did nothing about it. We returned the car to them 2 hours late because their brochure sad the branch was in Hertzilia when it was actually in Hertzilia Petluach. The branch didn't even have a sign outside it and was hidden down an alley. They then charged us a full extra day, were extremely rude and didn't ca that the car had… Read Full Review

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★☆☆☆☆

“Complete Lack of Customer Service”

Written on: 26/10/2013

I hired a car from Thrifty whilst I was travelling in South Africa. The car broke down 200km from the nearest town. I phoned the helpline number on my copy of the contract and was told that I was too far away from their nearest branch and therefore I would have to make my own arrangements to get the car repaired. Not only that but I was also told they were not prepared to meet the cost of the repair as their cars do not just break down and so I must have done something wrong. They simply… Read Full Review

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★☆☆☆☆

“caution if moving anything other than diamonds!”

Written on: 23/10/2013 by UNHAPPYHIRE (2 reviews written)

hired a van today it seemed more like i was collecting a gold van scuffs to wheel trim noted i hired the van to move some items to the dump not deliver to the queen staff was prompus and sparmy never ever again would i even consider hiring from this company loads hiden charges insurance ect ect pointless VERY UNHAPPY !… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 18/10/2013

Went in with the person who hired the car.There were others in front of us to be served. Well the way they spoke and served them it was disgusting bad manners they know how to deal with that it must be the way they were trained. Even when the manageress came out she was a very bad tempered person who in my opinion does known or ever heard of a charm school which she should go to weather she had a bad day but she shouldn't take it out on customer. Although I didn't hirer a car myself I would… Read Full Review

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★☆☆☆☆

“cheesy way to make money from customers”

Written on: 18/10/2013

you will be fined for fines i had a bus lane ticket i paid it in the council office the ticket was for £30. these people charged me £42. i rang them enquiring about the charges they said it was administration charge for providing my details to the council… Read Full Review

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