Thrifty Car Rental Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Thrifty Car Rental - Ask a question now

Media Gallery for Thrifty Car Rental

Thrifty Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Overcharged”

Written on: 14/08/2013

Until now I've happily hired cars from Thrifty; not anymore. The shuttle buses from Heathrow Airport to Thrifty ended before my scheduled time to pick-up the vehicle. No signage was present to advise when the last departure was so I wasted time waiting for nothing. Then upon taking a taxi to Thrifty I was charged a late pick-up after phone ahead to enquire where the buses were. To top it off the car was returned on time and yet again the shuttle buses ended before Thrifty closed for the day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Rip off”

Written on: 06/08/2013

We rented à car at ThriftyCar in Edinburgh last week. We asked for à gps when we made the booking. When we picked up THE car at 10.00 pm there was no gps in THE car. We could rent one for 10 pounds à day. The told us, it was our bad Luck THE car did not have gps. Most cars do have one......and toen you don't pay extra. We alsohad to pay for à full tank of duel, although we only useda quarter of it......leve THE car as empty as possible was there advise, but we didn't have to travel very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst service ever”

Written on: 06/08/2013

They seemed to be the cheapest in Dublin and turned out to be a rip-off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 06/08/2013 by London1985 (1 review written)

I gave the car back on a Monday with a little damage to the bumper which I pointed out to the thrifty employee. He said the damage would be check and I would be contacted with a price. Instead, what actually happened is that thrifty proceeded to take money from my bank account over 3 days to the total of £900 with absolutely no warning. When questioned I was told that that's just how much the damage came to and I would receive an invoice in the post. He also lied and said he had tried to call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“website booking times don't reflect actuality”

Written on: 01/08/2013 by gilliefish (1 review written)

You can only have a car or van until the branch you return it to NOT the time you book and pay for. Barnstaple branch couldn't have been more helpful and waied for me to arrive but Tower Bridge were rude and very uncooperative. Also there was a crack in the windscreen which Ive been told is illegal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thrifty Warsaw : never again !”

Written on: 30/07/2013 by shoebaloo (1 review written)

We booked a car in Warsaw from UK through internet and confirmed by phone. The guy on the phone didn't seem very profesionnal and couldn't answer our question regarding the insurance. Once in Warsaw, we had appointment at 10. A.M. to pick up the car. We've been said that we'll found them in front of Novotel. We arrived earlier, spent a lot of time trying to find their office all around. We phoned them and we've been answered to wait in Novotel as they were coming soon. At 10.30, after 1/2 Hr… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Thrifty is ok”

Written on: 20/07/2013 by Paperback (1 review written)

Rent a car at Keflavik Airport/ Iceland. Brand new car, Mazda 3. Because of too many negative reviews of all the car rental company's at Iceland I checked the car very precisely. We found one scratch. Friendly stafff at the counter. Some questions about additional insurances, like I expected, but it wasn't annoying. When we returned the car I demand a signed paper that confirmed that the car was ok, just like I have signed when I got the car two weeks ago.They couldn't give me one because the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Heathrow t5- terrible location, shuttle service even...”

Written on: 18/07/2013 by Cowbiscuits (1 review written)

Ok so we knew when we booked that the pick up at Heathrow T5 was off site but didn't realize just how off site. It is run from the tatty old Sheraton (not the Skyline, the other one). The shuttle service is supposed to run every 30 minutes which really isn't often enough anyway however when we were waiting it was 50 minutes which no one wants after a long flight. The driver was surly to boot. The rental office is up a flight of steps or a long ramp so if like us you have several cases and kids… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Becareful!!”

Written on: 02/07/2013

Booked via holidays autos to hire a car with Thrifty recently at Edinburgh. The guy at the counter told me whether I wanted to buy additional damage cover and I told him that I have bought the total damage excess waiver from Holidays Autos. The guy said if any accidents happen, I will need to submit my claims to Holidays Autos. When I asked them for help with installing the car seat, the guy at the counter refused to do that claiming he will be held responsible if any accident happens. When… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thrifty car hire service Paphos - Richard Fearns”

Written on: 24/06/2013 by richardfearns (1 review written)

We booked a Ford Focus Automatic with A/c, company was Thrifty rentals. Service was atrocious, met at airport by woman in scruffy torn torn jeans and then had to wait for a bus to take us to where the car was. I was forced to sign the rental form showing car condition before I had seen it! On arrival car at the field 5kms away from the airport which was unlit so difficult to make a full inspection but it was very obvious the car had been subject to significant accident damage, including around… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rip off! !!”

Written on: 22/06/2013

We came to Ireland this morning, believing we had rented a Ford Focus, we got a WW golf who has smaller trunk... and then they came up with ekstra insurance, we have pre ordered and pre payd. They demanded either 1200 euros in deposit or that we payed 13 euros pr day ekstra this makes it 315 euro more than they we had payd for. It was either this or 1200.. After a bad start we started drivng toward sout of Ireland, after three hours on the road the brakes stopped working, Thrifty asked if we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DONKEY...!!”

Written on: 16/06/2013 by MUPPETS (1 review written)

We arrived @ Oporto airport, our p/work said "WAIT IN ARRIVALS AND YOU WILL BE GREETED " WE WAITED AND WAITED AND WAITED !!! 1hr and 20mins later we went to Info desk.....They very kindly called ATLAS/THRIFTY and was told that LADY had been 3 times and we werent there....... THEY HAD BEEN waiting outside by shuttle yet p/work said INSIDE....... We were not at all happy the Lady said it was ATLAS fault sending wrong info... however Lady took us to collect our car. It was filthy, dents scratches… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“No regrets at using Thrifty”

Written on: 13/06/2013 by Dobrzanski (1 review written)

Pick up from airport good nice clean car helpful staff could not have gone smoother thanks Thrifty good map for return… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Very different experience to other reviewers”

Written on: 06/06/2013 by benjy66 (1 review written)

Now I suspect I will be shot down with accusations of being affiliated with Thrifty in some way because I'm going to dare to buck the trend and leave a positive review. I was initially very worried about hiring from Thrifty purely on the strength of reviews from this site, I had done it the wrong way round and booked before researching! However, they were by far offering the best price for a prestige rental and I needn't have worried. I hired from their Hampstead / Kilburn branch and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Overcharged kept deposit and no answers”

Written on: 31/05/2013 by xhoco (1 review written)

Rented a car on Italy through Thrifty and was the worst experience The staff is unpolite, can't help and do not care about the customer. Been charged £20 more than agreed and on top of that they kept a deposit of £800. They offer not respond to emails, calls and there is no other way of communication The people on the office where I rented the car told me that they can keep the money as they wish and will return the deposit when they feel it appropriate. which can be in several… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appalling, don't touch with a bargepole”

Written on: 31/05/2013

No idea how the vehicles are, I've cancelled after experiencing the sheer ineptness of Thrifty's reservation system. I've never had such an appalling service from a hire company - their reservation system doesn't recognise its own reference numbers. pricing is no better than others and customer service is non-existent… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Need to train the STAFF!!!”

Written on: 30/05/2013 by Girl24 (1 review written)

My husband and I had rented a car through Thrifty for a duration of 2 weeks. When we arrived we received all documentations and keys properly. However, we had also obtained a satnav they offer for the course of our journey. The next day we returned the satnav as we no longer needed it. On the return of the vehicle, we wasted approximately 2 hours for the staff to find records of when we had returned the satnav. Every staff had different opinions and they charged us approximately $350 for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 23/05/2013

I am frequent flyer and works overseas. I normally book Avis but this time is my second with this car rental company (Thrifty) because it is cheap to rent. When I booked second time, their T&C has been changed? I never heard about fuel policy which they give you with full tank and you return with empty? Another one is the proof of address, You need show them two utility bill address. On my case I travel from overseas how can I show them my current utility bills? They also suggest me to show… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip off”

Written on: 22/05/2013 by TimRahill (2 reviews written)

The car suffered slight damage to an alloy -in my opinion it was slight and in line with normal wear and tear. When I returned the car the Company said the back wheel was also damaged -something that didnt happen when I was driving and appeared to be a stone chip. Within 20 minutes of return Thrifty had charged me 257gbp ! This is incredible as of course they could not have had a quote that quickly. When I pursued them I was then sent a quote.....from their own Transport Dept. Never again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“We rented an SUV from Thrifty at the Phoenix Airport. ...”

Written on: 11/05/2013

We rented an SUV from Thrifty at the Phoenix Airport. At first we declined the extra liability because my credit card covered it. However, the agent proceeded to tell us that in Arizona, the law allows rental car companies to recoup lost revenue from the renter if the car is in an accident. Have no idea if this is true or not. Then we said we would fill up before we brought it back (Las Vegas Airport)and were told we might want to consider buying the fillup now because gas was .30 cents… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview