Thrifty Car Rental Reviews

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Thrifty Car Rental

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★☆☆☆☆

“THRIFTY NAMIBIA APPALLING, OVERCHARGE, BATTLE TO GET...”

Written on: 25/03/2014 by GailAlan (1 review written)

THIS COMPANY WILL DEDUCT, AT THEIR LEISURE, money from your credit card for apparently no good reason, and GOOD LUCK TRYING TO GET IT BACK! A nightmare! In November 2013, we (group of six) hired an 8 seater van for two weeks, collected at Hosea Kutako Int Airport, pre-booked and confirmed. We also paid for additional tyre and windscreen insurance. This was our 4th visit to Namibia taking friends. We decided to use Thrifty this time - BIG MISTAKE! During our journey we got a flat tyre, not… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 23/03/2014 by AlonzoRamsey300 (1 review written)

This was the worst car hire I have in all my life!!! Never again booking with this agency! They invented a lot of charges, and wanted more and more money. The car was a ruin, bad breaks, no heating, not available window wipers, water for windows was not working. I pay 500 euro more for insurance, and then they still charged me more money for a small dent of the glass!!! Better avoid, this company - real cheats!… Read Full Review

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★☆☆☆☆

“Please help us!!!”

Written on: 22/03/2014 by Connerf48 (1 review written)

In Feb 2012 we rented a car from Thrifty at Munich airport. We returned the car to them.. it was inspected and there was not any damage to the car whatso ever. The car was signed off and we left the airport. 4 months later we received a letter from Thrifty asking for us to pay for damage that had happened to the car whilst we had rented it. We said that the car had been signed off as not being damaged but they kept on asking us to pay money .Eventually they stopped e mailing us after we… Read Full Review

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★☆☆☆☆

“Worst Rent-A-Car Company on Earth”

Written on: 10/03/2014 by useyourname (1 review written)

If I could give a negative score to Thrifty, they would deserve it. Went on vacation 2 weeks ago and pre-booked our car online so it would be ready when we arrived. After arriving, we went over to pick up our car, only to find out that they had not reserved anything for us. After talking to the ASS HOLE who tried to blame the whole thing on us, we had to take a taxi to the hotel. (Which Thrifty refused to give us a refund for it.) Come back in the morning to get our vehicle. Vacation was great… Read Full Review

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★★☆☆☆

“¡Beware of Thrifty in Sicily!”

Written on: 01/03/2014

When I picked the car up at Palermo airport, the company’s employees told me that the fuel tank was full although the fuel gauge showed just ¾. They explained that it was due to an electronic malfunction and that I had to return the car with the fuel tank full. However, every time that I filled the fuel tank up the fuel gauge worked perfectly. Therefore I returned the car just ¾ full but nevertheless they still charged me 38€ for the missing quarter tank… Read Full Review

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★★☆☆☆

“Small Print Swindlers”

Written on: 25/02/2014

Paid $1k+ to rent a car to drive to Louisiana for my wedding in September. In February, they sent me an invoice: $47.10 = $2.10 for road tolls + $45 administration fees for same. Exorbitant, unnecessary and underhanded. We ordered an SUV and were given a station wagon. The check engine light came on half way to Louisiana. Not at all worth the headaches or my current frustration. Don't use Trusty Rent-A-Car. They are swindlers… Read Full Review

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★☆☆☆☆

“my car was just undr an hour late and they charged me...”

Written on: 11/02/2014

my car was just undr an hour late and they charged me £146.50 which I think is a bit extreme considering I had the car for three weeks for £432.00. They are nothing but robbing nomates and I wouldn't recommend them to anybody. Customer service nil in fact everything is nil points… Read Full Review

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★☆☆☆☆

“WORST CAR RENTAL EXPERIENCE OF MY LIFE”

Written on: 11/02/2014

I had a reservation for a one day rental. There was a 30 minutes line to get to the Thrifty agent. The reservation said the estimated grand total would be US$ 23,50. The Thrifty agent told me the total would be US$ 120,00! On top of the US$ 120,00 he wanted me to pay an extra amount so I could go through the tolls that don't accept cash or credit card payments. He said it was a new law and if I did not pay that extra amount I would be fined in US$ 20,00 each time I passed one of such tolls… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 10/02/2014

The staff were rude, the truck had a lot of damage and there were a lot of hidden costs. Beware that the prices they show you doesn't include GST. Also when you refill the truck with diesel, you need to keep filling until fuel literally comes out of the tank or they will charge you to fill up the truck with their fuel which is over $2 a litre even if it's a couple of litres. The overall cost was quite high plus the extra costs on top… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 06/02/2014 by SWAFJarrad (3 reviews written)

Booking one week ahead meant nothing to thrifty. They were happy to take my money then, and when picking up the van telling me they can't find me through their third party credit check site. Well I exist and that's my address just like it is displayed here on all my ID. But no that's the end of the line. Yet they refused to contact the third party site to determine why my details are showing up because they 'don't communicate with them over the phone'? What? The lady couldn't give a damn about… Read Full Review

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★☆☆☆☆

“Customer Comes Last”

Written on: 28/01/2014 by dschmidt (1 review written)

Do not EVER rent from Thirfty or Dollar Car Rentals (owned by the same company). I have had a very bad experience the last two times I have rented from them. This last time, I waited in a line of 10 customers for 45 minutes. Missed my appointment!!! When I returned by car, my total bill was $139.29. They debted by account for $189.39. A day later, they debted by account for another $59. I called to get things straightened out. I should see a credit in 7-10 BUSINESS days. How does the little… Read Full Review

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★☆☆☆☆

“orlando rental”

Written on: 22/01/2014

car broke down after 23 miles,customer care operator urged me to drive the smoking car, now making alarming noises, 18 miles down an 8 lane highway to the nearest garage!!,---as if! The car was replaced, after 5 hours, but the rental costs were not refunded. On returning home I was billed over $100 for toll charges incurred on the faulty car, even though I was not in possession of it. Despite emailing, faxing, and writing to Thrifty, there is no response Never again… Read Full Review

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★☆☆☆☆

“THRIFTY ALGHERO incompetent rude and unproffesional”

Written on: 09/01/2014 by pastellie (1 review written)

We went to Sardinia for a wedding. We were four couples, the two couples that rented from Thrifty Alghero both had back to back problems with obtaining the car. On arrival to the airport we were surprised by the long queue and the often remarkable reactions of several customers once their turn came. We both hours at the kiosk, were confronted by a series of issues, rude responses and highly incompetent management. We were refused any assistance and the epitome of it all was that once we… Read Full Review

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★☆☆☆☆

“incompetent and dishonest”

Written on: 07/01/2014

I hired a van off these guys and turned up in the morning. I only had the paper part of my license, and they said they weren't able to rent me the van. Desperate, I went to Enterprise round the corner. Enterprise rented me a van straight away without any problems and at a good price. They also seemed a lot more professional. I suggest you skip Thrifty and try their neighbours instead. UPDATE: It gets better. I contacted them by email, and they *refused to refund me my original payment*. So… Read Full Review

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★☆☆☆☆

“Biggest theives of Dubai airport branch t3”

Written on: 04/01/2014

Booked a car from thrifty Dubai terminal 3 rate was ok guy showed me around the car pretty quick drove car for 2 days on return was shown a small scratch under the door only noticeable when crouched down they took my full deposit of 750 possibly more they will let me know total theives beware would not recommend to any 1 find some 1 else and make sure you get extra cover… Read Full Review

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★☆☆☆☆

“Terrible experience Thrifty Dubai Hilton Jumeirah”

Written on: 03/01/2014 by Feli214 (1 review written)

This is my rental experience with Thrifty Hilton Jumeirah in Dubai. Please read this so you will know how they work. During our holiday in Dubai we decided to rent a car. Thanks to our hotel (Hotel Grand Excelsior) they could arrange a car rental with one of your branches (Thrifty Hilton hotel Jumeirah) So we decided to do that and we rent the car from November 12th till 14th. Everything went well, an employee brought the car and we made an agreement that we had to return the car on November… Read Full Review

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★☆☆☆☆

“Thrifty should rebrand as SHIFTY”

Written on: 28/12/2013

I arranged on line to rent a car for one day on 20/12/2013 from Newcastle airport and returning it to the same destination. The confirmation gives the address as Newcastle depot and next to Underlined and in bold Newcastle Airport which deliberately gives the impression that collection is from Newcastle Airport. In fact they run a courier system. After being collect at 9.00am I then had a 15 minute transfer to their office to complete the paperwork. This took a further 15 minutes so my 9.00am… Read Full Review

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★☆☆☆☆

“Pathetic customer service”

Written on: 14/12/2013

Dear Sir or Madam, I am writing to highlight my concerns at the extremely poor customer service I experienced at Thrifty Oxford this morning. After booking and pre-paying for a rental vehicle via the internet, I went to collect the car this morning. During collection, I was subject to highly arrogant and aggressive behaviour by the customer service representatives at the Oxford office, who demanded a ridiculous level of documentation in order to release the pre-booked vehicle. Initially… Read Full Review

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★★★★☆

“Easy and nice to deal with”

Written on: 03/12/2013 by oliviacooper (6 reviews written)

Having had our car hire with Easirent (booked through Argus / cartrawler) cancelled and not refunded, we had to hire a car on the spot at Edinburgh airport. Thrifty could not have been more helpful. OK, it was a lot more expensive than booking in advance, but there we no additional extras - insurance excess etc all included, petrol full just return full. Very easy and pleasant to deal with, would definitely recommend… Read Full Review

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★★★★☆

“Good service, good review”

Written on: 25/11/2013

I always have a worry about car rentals bacause of its bad reviews. Nevertheless, I have good experiences from Italy, Spain to Portugal, and now with the UK, Reading Thrifty office. I've booked an economy Fiat 500 for 2 days in very good price. I've paid walk-away insurance and GPS as extras. I forgot to take myself the flight ticket, but we can solve the problem on the spot. They charged me by 150 pounds as deposit. The car only covered 4000 miles, it looks like and clear like a new one… Read Full Review

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