Thrifty Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Thrifty Car Rental - Ask a question now

Media Gallery for Thrifty Car Rental

Thrifty Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Biggest theives of Dubai airport branch t3”

Written on: 04/01/2014

Booked a car from thrifty Dubai terminal 3 rate was ok guy showed me around the car pretty quick drove car for 2 days on return was shown a small scratch under the door only noticeable when crouched down they took my full deposit of 750 possibly more they will let me know total theives beware would not recommend to any 1 find some 1 else and make sure you get extra cover… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience Thrifty Dubai Hilton Jumeirah”

Written on: 03/01/2014 by Feli214 (1 review written)

This is my rental experience with Thrifty Hilton Jumeirah in Dubai. Please read this so you will know how they work. During our holiday in Dubai we decided to rent a car. Thanks to our hotel (Hotel Grand Excelsior) they could arrange a car rental with one of your branches (Thrifty Hilton hotel Jumeirah) So we decided to do that and we rent the car from November 12th till 14th. Everything went well, an employee brought the car and we made an agreement that we had to return the car on November… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thrifty should rebrand as SHIFTY”

Written on: 28/12/2013

I arranged on line to rent a car for one day on 20/12/2013 from Newcastle airport and returning it to the same destination. The confirmation gives the address as Newcastle depot and next to Underlined and in bold Newcastle Airport which deliberately gives the impression that collection is from Newcastle Airport. In fact they run a courier system. After being collect at 9.00am I then had a 15 minute transfer to their office to complete the paperwork. This took a further 15 minutes so my 9.00am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Pathetic customer service”

Written on: 14/12/2013

Dear Sir or Madam, I am writing to highlight my concerns at the extremely poor customer service I experienced at Thrifty Oxford this morning. After booking and pre-paying for a rental vehicle via the internet, I went to collect the car this morning. During collection, I was subject to highly arrogant and aggressive behaviour by the customer service representatives at the Oxford office, who demanded a ridiculous level of documentation in order to release the pre-booked vehicle. Initially… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Easy and nice to deal with”

Written on: 03/12/2013 by oliviacooper (6 reviews written)

Having had our car hire with Easirent (booked through Argus / cartrawler) cancelled and not refunded, we had to hire a car on the spot at Edinburgh airport. Thrifty could not have been more helpful. OK, it was a lot more expensive than booking in advance, but there we no additional extras - insurance excess etc all included, petrol full just return full. Very easy and pleasant to deal with, would definitely recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good service, good review”

Written on: 25/11/2013

I always have a worry about car rentals bacause of its bad reviews. Nevertheless, I have good experiences from Italy, Spain to Portugal, and now with the UK, Reading Thrifty office. I've booked an economy Fiat 500 for 2 days in very good price. I've paid walk-away insurance and GPS as extras. I forgot to take myself the flight ticket, but we can solve the problem on the spot. They charged me by 150 pounds as deposit. The car only covered 4000 miles, it looks like and clear like a new one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid Thrifty Chelmsford Branch. Better, avoid them all”

Written on: 22/11/2013 by prontodave (1 review written)

I wrote the following complaint one week ago to Thrifty UK through their website. They have not even bothered to respond: I'm sure it is important for you to understand why a customer uses your service once and then never returns. I'd like to explain why I shall not be using Thrifty again. I hired a car from your Chelmsford branch yesterday, I was asked to produce a utility bill and credit card statement in addition to the usual drivers licence and credit card. I forgot the credit card… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thrifty Tripsaver beware”

Written on: 20/11/2013 by Knighty5 (1 review written)

Rented a car in USA, shattered after long flight, had prepaid in uk, told there desk at Sanford intl, no extras wanted, they assured me that there were no extra charges, 2 weeks later after arriving home, I find £64 taking on card, I complain and get sent a copy of signature agreeing to trips aver, I made many signatures there as they were saying just declining extras, absolute unfair, car trawler who look at complaint are complete waste of time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Watch out for the extras”

Written on: 17/11/2013

You get off a plane late at night all you want is to get your car and get to a hotel. The thrifty staff are fully aware of this and make sure you pay for it big time. Everything is sign for electronically now so not easy to see what you are paying for. Having to pay almost £90 for 2 weeks breakdown assistance really is taking the XXXX, I don't pay this for a full year back home. And why should I be paying for breakdown on their car!. Over £40 for tolls were also included, they didn't tell me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Don't rent Thrifty”

Written on: 12/11/2013

We rent a car from Thrifty in Tel Aviv. The car was filthy dirty, made a worrying grinding noise in the wheel, and the radio didn't work. We reported this to them and they did nothing about it. We returned the car to them 2 hours late because their brochure sad the branch was in Hertzilia when it was actually in Hertzilia Petluach. The branch didn't even have a sign outside it and was hidden down an alley. They then charged us a full extra day, were extremely rude and didn't ca that the car had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complete Lack of Customer Service”

Written on: 26/10/2013

I hired a car from Thrifty whilst I was travelling in South Africa. The car broke down 200km from the nearest town. I phoned the helpline number on my copy of the contract and was told that I was too far away from their nearest branch and therefore I would have to make my own arrangements to get the car repaired. Not only that but I was also told they were not prepared to meet the cost of the repair as their cars do not just break down and so I must have done something wrong. They simply… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“caution if moving anything other than diamonds!”

Written on: 23/10/2013 by UNHAPPYHIRE (2 reviews written)

hired a van today it seemed more like i was collecting a gold van scuffs to wheel trim noted i hired the van to move some items to the dump not deliver to the queen staff was prompus and sparmy never ever again would i even consider hiring from this company loads hiden charges insurance ect ect pointless VERY UNHAPPY !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BAD SERVICE”

Written on: 18/10/2013

Went in with the person who hired the car.There were others in front of us to be served. Well the way they spoke and served them it was disgusting bad manners they know how to deal with that it must be the way they were trained. Even when the manageress came out she was a very bad tempered person who in my opinion does known or ever heard of a charm school which she should go to weather she had a bad day but she shouldn't take it out on customer. Although I didn't hirer a car myself I would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cheesy way to make money from customers”

Written on: 18/10/2013

you will be fined for fines i had a bus lane ticket i paid it in the council office the ticket was for £30. these people charged me £42. i rang them enquiring about the charges they said it was administration charge for providing my details to the council… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off”

Written on: 16/10/2013 by MilesDunnet (2 reviews written)

DO NOT USE THESE GUYS. I specifically, specifically asked the girl at the Thrifty counter (San Fran airport) for absolutely no extras. Only after I'd had the car for a while did I realize she'd tagged a 'Tripsaver' (roadside assistance) fee onto my bill. At $7.99 a day, for the 27 days I had the car, it came to a whopping $322. It's just downright, in-your-face dishonest to do this without asking me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“HORRENDOUS!”

Written on: 14/10/2013

this company is dreadful.hire a car online,got to branch and there was ONE poor girl on the desk dealing with everything,she apologised and said she was completely on her own!!i couldnt belif it!there was a queue out the door and the phones were going.she was really polite, but looked totally stressed out and ill.i had to wait in a queue to be served.i would never go back threr again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great value and service!”

Written on: 10/10/2013 by PeeJayEn (1 review written)

We live in the UK and have been holidaying in Florida once or twice a year for 24 years. We generally book our rental vehicle through Holiday Autos, who I have always found to be great value compared to other companies. They have previously provided us with vehicles from Alamo and Dollar and other than the long lines at the rental counter we have been happy with the service. For our holiday starting Sep 27th 2013 we were provided with a voucher for Thrifty and when I read the reviews on this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hidden fees, bad service and inconvenient”

Written on: 10/10/2013

I'm a frequent business rental car user and have booked hundreds of times with all of the major companies over the last 8-9 years. I recently booked a car for two weeks from Dublin airport on Travelocity with a guaranteed rate of about 140 Euros (a good rate by the way). I always waive the insurance on rental cars since I have private insurance that covers this. At the kiosk I discovered that they charge a 28 Euro administrative fee to waive insurance plus block 2K on the credit card. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We hired a car in August for one week. They were...”

Written on: 09/10/2013

We hired a car in August for one week. They were extremely busy when we returned the car to Heathrow and my husband didn't get them to check the car (we were rushing to get to the airport), they just parked it and said it was fine. We have now received an email to say that they was a slash to the tyre? They want over 300 pounds for the damage and worryingly staff seemed to have forged my husbands signature on the hire form to sign for the damage (my husband didn't sign when he returned the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking. Absolutely shocking”

Written on: 07/10/2013 by Witchary (1 review written)

Neither of the cars we booked and paid in advance for were in available on arrival in RSA or Namibia. The first vehicle in the Namibia, which we waited over an hour for, wasn't even vaguely roadworthy let alone safe for Namibian roads. We waited another hour for a replacement vehicle, still not what we booked or paid for and missed our first night in Etosha as the delays meant we missed the closing time for the camp gates. Thrifty - Costing you time. Costing you money. EFS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview