Thrifty Car Rental Reviews

Click here if this is your business
★☆☆☆☆
1.5 / 5
425
12% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Thrifty Car Rental - Ask a question now

Media Gallery for Thrifty Car Rental

Thrifty Car Rental

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Misleading and troublesome”

Written on: 15/10/2014 by 101Walsh (1 review written)

My friends who are visiting from overseas are renting a car, I dropped them off at the car rental site, just like I did the week before with another better car rental place. Shortly after that I received a phone call from my friends asking me to come back. Thrifty needed someone with an Australian drivers license to be placed on file as security. I had to go back to the rental centre to present my drivers license and was almost late for work as a result of this. It was annoying that there was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thiefty not Thrifty”

Written on: 12/10/2014 by Nevilleyv64 (1 review written)

I rented cars from Thrifty before but after my recent experience in UK, I will never use this company again. I booked an automatic car but I got a manual one and I had to pay extra for changing it to an automatic one. I missed an important meeting because of the delay. I expected to return the car in the City but end up in their center more than 5 miles away. At the return center, they wanted to charge me on a minor scratch on the body at the bottom of the car which was ridiculous. Their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Took our money but didn't give us a van”

Written on: 10/10/2014 by Wardqd11 (1 review written)

I booked online to rent a van from thrifty's slough branch as we were moving house. Upon arrival we were met by a woman in reception with a clear attitude problem. Due to moving house we explained about our difficulty in presenting all the documents that they requested to supply about our address, despite presenting an abundance of different letters they refused to let us hire the van as we couldn't present a bank statement with the correct address, despite us explaining that we no longer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Ever Again!!!”

Written on: 08/10/2014 by Vikingtraveller (1 review written)

Booked a car last September to be picked up at Orlando then returned to Fort Lauderdale. No issue. Sales person on desk however was very pushy to sell us $208.09 worth of prepaid toll as was explained to us that there are lots of road tolls in South Florida. Fair enough. And as the huge figure was based on our 25 day car rental, he would not listen to me when I said we will only be in Orlando for 2 nights and Fort Lauderdale for 4 as we will be spending 18 nights in our house on the west side… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thrifty Glasgow Airport 30th September 2014”

Written on: 03/10/2014 by kevin17456 (1 review written)

I have hired many times before but this was the first time with Thrifty and will be the last. Checked with Glasgow Airport before booking that I would get a vehicle similar to the vehicle shown online a Hyundai ix35 and was assured it would be. On arrival we were told we had been up graded which we accepted only then to be told we couldn't have it because the additional driver was under 30 so i asked for the vehicle we had booked only to be told there were none available and it was our fault we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thrifty Bury St Edmunds”

Written on: 01/10/2014 by Mark_Dawkins (1 review written)

The team at Bury St Edmunds have been AWESOME, very courteous, could not have helped me more, extended the hire (Land Rover Defender) several times, without any quibble, the price was excellent, far cheaper than hiring a van. If you are looking to hire a vehicle in Suffolk give Thrifty at Bury St Edmunds a call… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Thrifty Heathrow - Avoid this company”

Written on: 27/09/2014 by Myrick1950 (1 review written)

Do yourself a favor, don't waste your time to even consider renting from Thrifty Heathrow. Their rates may look cheap at first glance, but be careful. Hidden in the small print they tell you that the weekly mileage allowance is a measly 500 miles, drive more and they charge per mile. I really wonder how they get away with not stating clearly what is included in the tariff. Endless waiting is also part of the game, as they seem to be constantly short of staff. This is particularly annoying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“awful”

Written on: 27/09/2014 by 119Gutierrez (1 review written)

had problems with billing and reservation. called customer service/ was passed around to 6 different people while on the phone over an hour. the last person said they were too busy to help me-call back tomorrow. horrible-horrible-horrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Got slammed with a 75.00 administrative fees for a...”

Written on: 12/09/2014 by IndiaGoodman (1 review written)

I just got a toll notice from this company. Apparently some places operate on a cashless toll system that there is physically no way to pay for if you are from out of town. The toll gets sent to Thrift who then charges a 15.00 "administrative fee" for each toll. The 5.75 that I racked up in tolls got billed to me as 80 dollars because Thrifty is a greedy company. The should be ashamed of how they treat their customers. I will never be using Thrifty again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE IN CYPRUS”

Written on: 11/09/2014

thrifty ripped me off for 400 euros at the Larnaca airport depot. they checked my car off hired it and returned my deposit...but when the dropped us back at the airport they said there was a chip on the windscreen and took all my family back to the depot until I paid 400euros for a stone chip on the windscreen or they would keep us there until we missed our flights,..DO NOT USE THRIFTY THEY ARE NO BETTER THAN STREET MUGGERS,,,,WE WAS RIPPED OFF,, NEVER AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Logons's Comment

Written on: 26/09/2014

VERY SORRY TO HEAR THAT BUT IT WASNT A SMALL STONE CHIP IT WAS A BIG ONE WHO ACTUALLY TURN TO A CRACK AFTERWARDS AND TO REPLACE SUCH A SCREEN IT COST US 500 EURO AND THE CAR WAS OUT OF RENT FOR 2 DAYS SO THE CHARGE OF 400 WAS REASONABLE.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Terrible experience with Thrifty Car Rental in Glasgow”

Written on: 10/09/2014 by Bradshawvp1985 (1 review written)

We had rented from Thrifty before with no problems but our car rental in Scotland in July has changed our opinion of them totally. We booked online months in advance for a Range Rover or similar from Edinburgh to be left at Glasgow four days later. When we got to the Edinburgh depot there was no vehicle available as booked and we were obliged to accept a smaller car with less luggage space. As there were four of us this was critical and significantly spoiled enjoyment of the car with luggage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT DO BUSINESS WITH THEM”

Written on: 09/09/2014 by batcave (1 review written)

I hired a car in Italy and another car user going too fast caught my wing mirror and cracked the glass. Being an honest person i pointed it out when i returned it and was told i would be charged about £40, a lot of money for a small piece of glass. When i received my credit card statement they had taken £130. I sent numerous emails asking why but did not receive a single reply. A company with no service or customer care policy does not deserve to be in business. Do NOT do business with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Damage Claims - CUSTOMER BEWARE!!.”

Written on: 31/08/2014 by 422Kemp (1 review written)

Been a very long time loyal customer of Thrifty globally & of the opinion that Thrifty was a reliable company with the customer’s trust and best interests at heart. My recent experience changed my opinion & I write to share my experience with customers who might find themselves in similar situation. I incurred some minor damages mainly scratches to a rental vehicle from Thrifty Clayton Melbourne in a poorly-lit car park. Thrifty charged Single Vehicle Accident & Excesses upfront on my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very satisfied”

Written on: 26/08/2014

Just rented from Thrifty London Heathrow and very happy with the experience. Brand-new estate car, very fair price, courteous and helpful staff. Rental return was quick and efficient. This is the 2nd time I have rented from Thrifty and I will definitely use them again in future. My only negative comment was having to wait pointlessly outside Terminal 3 for the Thrifty shuttle to their depot. I gave up after 40 minutes and took a Hoppa shuttle to the adjacent Sheraton Hotel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst car rental ever!!!!”

Written on: 19/08/2014 by lhricko (1 review written)

Do not rent a car from thrifty. Our bill was double because they added a bunch of insurance to our contract. We verbally declined but they added it anyway. Additionally they asked how many drivers. We said two - there was no mention of a $80.00 a person fee. We waited over an hour for a car and then it smelled like smoke. DO NOT USE THEM!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RIP OFF”

Written on: 17/08/2014 by LakelandTerrier (1 review written)

Thrifty in West Hampstead was my worst rental experience. I was quoted online at £165 for four days, when I went to pick up the car they tried to charge £235. I objected and they said they were not obliged to honour the corporate website's quote. Then they said they didn't have a record of my reservation even though I had it printed from the website. Two other customers were also having a difficult time - one because they didn't have the type of vehicle she had booked, another because they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing customer service”

Written on: 14/08/2014 by Smithkar (1 review written)

I am very suprised to read bad reviews on this company. They bent over backwards for me earlier this week in the Barnstable branch to get me out of a massive hole. My Mums funeral was on Tuesday and on Monday afternoon my ex-husbands car broke down and he had my children with him on holiday in Woolacombe. I was desparate to find a hirecar such that he could drive my children to the funeral the following morning. It was 5pm by this time and every company I tried said it was too late to do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Didn't get the car or the child seats ordered - appalling”

Written on: 13/08/2014 by sallin (2 reviews written)

We hired a car in Paphos Airport, Cyprus through a third party agent. The service was atrocious - we got a downgraded car in terms of size and cost and despite ordering a manual car got an automatic. The car was in dire need of a service. We ordered three child seats, which were apparently "guaranteed" as we had pre-booked these. They were only able to provide two, and didn't have the correct seat for our oldest child. The staff were extremely rude, would not help to fit the child seats and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“overpriced van hire”

Written on: 11/08/2014

I recentky needed a van in a hurry - the next day in fact. The only one I could find was at Thrifty. Their hire charge was more than double that of Europcar for instance, who unfortunately had to withdraw their hire offer as van wasnt available, and on top of that I had to pay a £48 call out charge to leave it after hours. Good quality van but at what a price !! Never again I hope… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst car rental firm I have tried at Heathrow”

Written on: 09/08/2014 by Armagedon (1 review written)

Thrifty came up as cheapest on the search engine. Big mistake. On arrival (after waiting 30 minutes for the shuttle from the terminal) I joined a long queue to get my car. After about 30 minutes I was served. They said it would take a while as they were "cleaning it". When it arrived (anothe r15 minutes later) it was coated in mud. Their only petrol option was to buy a tank from them and return as empty as possible which of course meant that they walked off with about a half tank of my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview