Thrifty Car Rental Reviews

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★☆☆☆☆
1.5 / 5
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Thrifty Car Rental

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★☆☆☆☆

“Complete Lack of Customer Service”

Written on: 26/10/2013

I hired a car from Thrifty whilst I was travelling in South Africa. The car broke down 200km from the nearest town. I phoned the helpline number on my copy of the contract and was told that I was too far away from their nearest branch and therefore I would have to make my own arrangements to get the car repaired. Not only that but I was also told they were not prepared to meet the cost of the repair as their cars do not just break down and so I must have done something wrong. They simply… Read Full Review

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★☆☆☆☆

“caution if moving anything other than diamonds!”

Written on: 23/10/2013 by UNHAPPYHIRE (2 reviews written)

hired a van today it seemed more like i was collecting a gold van scuffs to wheel trim noted i hired the van to move some items to the dump not deliver to the queen staff was prompus and sparmy never ever again would i even consider hiring from this company loads hiden charges insurance ect ect pointless VERY UNHAPPY !… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 18/10/2013

Went in with the person who hired the car.There were others in front of us to be served. Well the way they spoke and served them it was disgusting bad manners they know how to deal with that it must be the way they were trained. Even when the manageress came out she was a very bad tempered person who in my opinion does known or ever heard of a charm school which she should go to weather she had a bad day but she shouldn't take it out on customer. Although I didn't hirer a car myself I would… Read Full Review

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★☆☆☆☆

“cheesy way to make money from customers”

Written on: 18/10/2013

you will be fined for fines i had a bus lane ticket i paid it in the council office the ticket was for £30. these people charged me £42. i rang them enquiring about the charges they said it was administration charge for providing my details to the council… Read Full Review

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★☆☆☆☆

“Rip Off”

Written on: 16/10/2013 by MilesDunnet (2 reviews written)

DO NOT USE THESE GUYS. I specifically, specifically asked the girl at the Thrifty counter (San Fran airport) for absolutely no extras. Only after I'd had the car for a while did I realize she'd tagged a 'Tripsaver' (roadside assistance) fee onto my bill. At $7.99 a day, for the 27 days I had the car, it came to a whopping $322. It's just downright, in-your-face dishonest to do this without asking me… Read Full Review

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★☆☆☆☆

“HORRENDOUS!”

Written on: 14/10/2013

this company is dreadful.hire a car online,got to branch and there was ONE poor girl on the desk dealing with everything,she apologised and said she was completely on her own!!i couldnt belif it!there was a queue out the door and the phones were going.she was really polite, but looked totally stressed out and ill.i had to wait in a queue to be served.i would never go back threr again!… Read Full Review

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★★★★★

“Great value and service!”

Written on: 10/10/2013 by PeeJayEn (1 review written)

We live in the UK and have been holidaying in Florida once or twice a year for 24 years. We generally book our rental vehicle through Holiday Autos, who I have always found to be great value compared to other companies. They have previously provided us with vehicles from Alamo and Dollar and other than the long lines at the rental counter we have been happy with the service. For our holiday starting Sep 27th 2013 we were provided with a voucher for Thrifty and when I read the reviews on this… Read Full Review

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★☆☆☆☆

“Hidden fees, bad service and inconvenient”

Written on: 10/10/2013

I'm a frequent business rental car user and have booked hundreds of times with all of the major companies over the last 8-9 years. I recently booked a car for two weeks from Dublin airport on Travelocity with a guaranteed rate of about 140 Euros (a good rate by the way). I always waive the insurance on rental cars since I have private insurance that covers this. At the kiosk I discovered that they charge a 28 Euro administrative fee to waive insurance plus block 2K on the credit card. I… Read Full Review

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★☆☆☆☆

“We hired a car in August for one week. They were...”

Written on: 09/10/2013

We hired a car in August for one week. They were extremely busy when we returned the car to Heathrow and my husband didn't get them to check the car (we were rushing to get to the airport), they just parked it and said it was fine. We have now received an email to say that they was a slash to the tyre? They want over 300 pounds for the damage and worryingly staff seemed to have forged my husbands signature on the hire form to sign for the damage (my husband didn't sign when he returned the… Read Full Review

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★☆☆☆☆

“Shocking. Absolutely shocking”

Written on: 07/10/2013 by Witchary (1 review written)

Neither of the cars we booked and paid in advance for were in available on arrival in RSA or Namibia. The first vehicle in the Namibia, which we waited over an hour for, wasn't even vaguely roadworthy let alone safe for Namibian roads. We waited another hour for a replacement vehicle, still not what we booked or paid for and missed our first night in Etosha as the delays meant we missed the closing time for the camp gates. Thrifty - Costing you time. Costing you money. EFS… Read Full Review

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★☆☆☆☆

“I will never use thrifty again. terrible service....”

Written on: 02/10/2013 by lucyke (1 review written)

I will never use thrifty again. terrible service. charged me £170 for 2 tiny scuff marks on alloys - very angry. Do not use them as reading other reviews on here it seems that this is how they make their money… Read Full Review

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★☆☆☆☆

“Completely ripped us off”

Written on: 30/09/2013 by kj693 (1 review written)

After renting a van for the day to move all of my furniture, when I took it back, a gentleman who worked there noticed a scuff mark the size of a 5p coin on the van. I totally understand that I was responsible for the scuff and expected them to deduct the cost from our £450 deposit but they took the opportunity to completely and utterly rip us off and charged us £250 for the tiny miniscule scuff. Completely unreasonable and unnecessary. Will never use them again… Read Full Review

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Reviewman2000's Response to kj693's Review

Written on: 15/10/2013

We had exactly the same problem with them a few months back. Also a few others. Would you be interested in contacting BBC Watchdog?

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★☆☆☆☆

“Heathrow London - beware of them adding damage to...”

Written on: 27/09/2013

Heathrow London - beware of them adding damage to your check out report after you've signed off. Without any warning I got emailed to say £500 is being debited owing to damage I was neither aware or made aware about on check out. Awful customer service, horrible company. Never, ever again! PS make sure you get them to write "NO DAMAGE" on the check in forms, rather than just blank like mine… Read Full Review

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Bemason's Comment

Written on: 09/10/2013

Same thing has just happened to us. We hired a car in August for one week. They were extremely busy when we returned the car to Heathrow and my husband didn't get them to check the car, they just parked it and said it was fine. We have now received an email to say that they was a slash to the tyre? They want over 300 pounds for the damage and worryingly staff seemed to have forged my husbands signature on the hire form to sign for the damage. If there had have been damaged we had already taken out a policy to cover the excess so it would have cost us nothing. They may be cheap compared to other hire companies but we will NEVER use them again.

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★☆☆☆☆

“Dont go there!”

Written on: 26/09/2013 by tomschultz1 (1 review written)

WARNING! I rented a car here for two weeks, paying 358 USD. I rented the car via my business travel agency back home in Sweden where I rent all my cars around the world. Ticked in every box so that it would be NO MORE EXTRA FEES (as I do with other companies as Alamo, Budget, Avis, Hertz etc and theres never a problem). Left the car back after two weeks at Thrifty and today I received a bill of 150 USD where they charge me for something called "tripsaver" + other mumbo jumbo fees and taxes… Read Full Review

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★☆☆☆☆

“Oplichters!!!”

Written on: 26/09/2013 by ries (1 review written)

Auto opgehaald op Alghero airport. Ik constateer allerlei schades, ondanks dat het pikkedonker is als ik de auto ophaal. Niet netjes dat ik dat zelf moet melden en op het formulier moet laten zetten. Bij terugkomst wordt de auto aan een uitvoerig onderzoek onderworpen en men 'ontdekt' nog een schade helemaal aan de onderkant van de bumper, die ik niet veroorzaakt heb. Onbeschoft wordt mij verteld dat ik opdraai voor de schade. Dat ik die schade nooit kan hebben gezien in het pikkedonker bij… Read Full Review

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★☆☆☆☆

“IF I COULD I WOULD GIVE NO STARS! AVOID AVOID AVOID!”

Written on: 24/09/2013

Our company needed to rent a car for 1 day on short notice. Our sales person’s car broke down in the morning, and he had a business meeting to get to urgently, 60 miles away. As we are based in Northamptonshire, Thrifty on the Moulton Park Industrial Estate was close. We were told that we needed a utility bill, 2 part driving licence and a bank statement of the paying card. All of these had to be no older than 8 weeks! We rushed back, printed the statements online – because nowadays NO… Read Full Review

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★☆☆☆☆

“Shifty Thrifty”

Written on: 11/09/2013 by Kbesw3 (1 review written)

No insurance details online so you assume about half the rental place...no it's double the rental price which is a sneaky way to get you to book get you out to their rentql location and force you to accept the deal, which I did but wil NEVER rent from them again… Read Full Review

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★★★★★

“WOW!”

Written on: 10/09/2013 by antbyrne88 (1 review written)

I was reluctant when I first sore the prices and some of these reviews but took my chance anyway. £41 if I pre-booked a BMW 320d or similar which compared to other local rental firms was extremely cheap (£80less than most) and £10 cheaper than an Enterprise Astra. I turned up on the day and was greeted politely by a member of staff took me through all the addons and I opted for the £0 excess for £18. All was going well, took me over to a car and it was a 4 week old BMW 320d with all the… Read Full Review

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★☆☆☆☆

“NEVER AGAIN ”

Written on: 07/09/2013 by Onassis (1 review written)

Don't waste your money and your time with Thriffty. They're rude,cheaters and no customer care at all. Been there twice (Thriffty in NYC atthe JFK airport and in Killeen, TX). The first time thought was just a rude employee but I was wrong, they're all rude and unprofessional, all they want it's your money and no responsibility. You think they're cheap so you can save money but it's not true… Read Full Review

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★☆☆☆☆

“Worst Never Again”

Written on: 28/08/2013

I'd never go to Thrifty again. The agent/receptionist is so rude and doesnt let you talk. Go to thrifty if you want to waste you time and get a taste of the worst service… Read Full Review

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