Thrifty Car Rental Reviews

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Thrifty Car Rental

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★☆☆☆☆

“Worst service experience ever!!!!! High pressure...”

Written on: 10/05/2014 by Dsm18 (1 review written)

Waited in line an hour! High pressure sales at counter for add-ons. Scare tactic and extra fees charged by thrifty if you don't purchase their $100 package deal for tolls in FL. Extra fees if you return car early. Car was a big disappointment, scratched up, didn't run well, brakes squealed, 40000 miles, not normal for a rental. … Read Full Review

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★★★★☆

“Nice Car”

Written on: 24/04/2014 by fvCooper371 (1 review written)

Just returned from Orlando and were very happy with our Thrifty car, there were plenty of cars to choose from which were to the spec I had booked. The handover both in and out of the airport was very straight forward however...... Please be careful when signing for your car as you get offered all kinds of additional things which are not necessary. I thought I had done well in refusing additional insurance cover etc etc, I did however agree to a toll pass for around $35 dollars per week which… Read Full Review

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★☆☆☆☆

“Descusting customer service!!! Dirty cars ”

Written on: 24/04/2014 by AshantiHull (1 review written)

We rented a BMW for the weekend was dirty and had spilt curry in the boot we obviously could not put our baby bits pushchair travel cot ect and clothes in the boot we took the car back they said there hover had broken.. I said I would get the car cleaned and they would have to refunds me some of the money they agreed so we paid to get there car cleaned and when taking the car back the mgr was not around?? Then we were told they would give us a call about the refund... When they called back they… Read Full Review

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★☆☆☆☆

“Gatwick car pick up point 20 mins from airport with...”

Written on: 23/04/2014 by dottaz (3 reviews written)

We booked a car with Auto-Europe, and only when I had downloaded payment I was able to see that Thrifty were in charge, and poor reviews. Voted 'good?' The person in charge was always on his mobile. I will no longer book with Auto-Europe, and their booking form lacks transparency, and no way do we want to deal with Thrifty. We hope to be reimbursed soon from Auto-Europe… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 16/04/2014 by Michaelkdtyu (1 review written)

We rented an SUV for 10 days, pick up at Orlando airport. Only when we got there, no SUV. I understand that Easter is a busy time so even though I was annoyed, I would have taken a large car capable of holding 4 adults and cases. You guessed it, no cars. We were offered a compact and told to put cases on back seat between the passengers. No way. The two nuckleheads on the desk at the airport didn't have a clue what to do so we had to wait an extra 90 minutes in the airport for a large car to be… Read Full Review

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★☆☆☆☆

“not accomodating”

Written on: 12/04/2014 by nola4life (1 review written)

in feb. I picked up a car from Thrifty previously reserved from the Canadian Automobile Association waiting for me at the New Orleans airport. when my Visa card would not swipe due to a scratch on the card, I offered another bank card debit/visa payment. not accepted, due my name not being on the card. they finally accepted my wifes' Visa (the same account!) but because her name was on the card and my name was on the paperwork, she had to be the primary driver and I had to be secondary driver @… Read Full Review

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★★★★☆

“Thrifty were Nifty :)”

Written on: 10/04/2014 by jmac58 (1 review written)

I booked a car from Thrifty after going back and forward trying to sort out my flights to Oviedo in Spain. During flight out I was horrified to realise I had booked car hire from Oviedo instead of Santander airport. Worse thing was we had already offered a lift from Santander to Oviedo to a couple of friends of our daughters. How embarrassing! We waited a nail biting hour in the queue at the airport hoping there would be some way of getting a car and when we finally got served the lady on the… Read Full Review

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★☆☆☆☆

“Thrifty's dirty trick ”

Written on: 02/04/2014 by Janet397 (1 review written)

I booked a small car at Los Angeles Airport for a week from Thrifty through Airportrentals.com. While the quotation and confirmation mail all confirmed that the charge will be USD187.04 including full coverage. When I checked in Thrifty upon arrival, I was told that Thrifty has a pre-pay gas policy and I must return the car empty tank and I have to pay an extra USD60-00 for a full tank making it total USD247-00. I questioned the reception and I was told that this is a compulsory policy and they… Read Full Review

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Us_Tourist's Comment

Written on: 02/04/2014

Sorry my mistake, the date of hire should be 23 March 2014

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★☆☆☆☆

“worst car rental company ever !”

Written on: 30/03/2014 by Smithvg363 (1 review written)

I have hired a truck at Thrifty (Maroochydore) for 7 - 11 January 2014. For a price incl. insurance and 2000km : $1844.30. But on 7 January at 8 AM when i want to pick up the truck there was no truck ? So I had to cancel my hotel and arrange a truck company to pick up the goods that i had bought on an auction in Villawood (NSW). The cancellation cost of the hotel is : $129.- . The cost of the freight company is : $3685.- . So $3685.-(freight company) - $1844.30 (Thrifty) = $1840.70 So… Read Full Review

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★☆☆☆☆

“THRIFTY NAMIBIA APPALLING, OVERCHARGE, BATTLE TO GET...”

Written on: 25/03/2014 by GailAlan (1 review written)

THIS COMPANY WILL DEDUCT, AT THEIR LEISURE, money from your credit card for apparently no good reason, and GOOD LUCK TRYING TO GET IT BACK! A nightmare! In November 2013, we (group of six) hired an 8 seater van for two weeks, collected at Hosea Kutako Int Airport, pre-booked and confirmed. We also paid for additional tyre and windscreen insurance. This was our 4th visit to Namibia taking friends. We decided to use Thrifty this time - BIG MISTAKE! During our journey we got a flat tyre, not… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 23/03/2014 by AlonzoRamsey300 (1 review written)

This was the worst car hire I have in all my life!!! Never again booking with this agency! They invented a lot of charges, and wanted more and more money. The car was a ruin, bad breaks, no heating, not available window wipers, water for windows was not working. I pay 500 euro more for insurance, and then they still charged me more money for a small dent of the glass!!! Better avoid, this company - real cheats!… Read Full Review

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★☆☆☆☆

“Please help us!!!”

Written on: 22/03/2014 by Connerf48 (1 review written)

In Feb 2012 we rented a car from Thrifty at Munich airport. We returned the car to them.. it was inspected and there was not any damage to the car whatso ever. The car was signed off and we left the airport. 4 months later we received a letter from Thrifty asking for us to pay for damage that had happened to the car whilst we had rented it. We said that the car had been signed off as not being damaged but they kept on asking us to pay money .Eventually they stopped e mailing us after we… Read Full Review

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★☆☆☆☆

“Worst Rent-A-Car Company on Earth”

Written on: 10/03/2014 by useyourname (1 review written)

If I could give a negative score to Thrifty, they would deserve it. Went on vacation 2 weeks ago and pre-booked our car online so it would be ready when we arrived. After arriving, we went over to pick up our car, only to find out that they had not reserved anything for us. After talking to the ASS HOLE who tried to blame the whole thing on us, we had to take a taxi to the hotel. (Which Thrifty refused to give us a refund for it.) Come back in the morning to get our vehicle. Vacation was great… Read Full Review

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★★☆☆☆

“¡Beware of Thrifty in Sicily!”

Written on: 01/03/2014

When I picked the car up at Palermo airport, the company’s employees told me that the fuel tank was full although the fuel gauge showed just ¾. They explained that it was due to an electronic malfunction and that I had to return the car with the fuel tank full. However, every time that I filled the fuel tank up the fuel gauge worked perfectly. Therefore I returned the car just ¾ full but nevertheless they still charged me 38€ for the missing quarter tank… Read Full Review

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★★☆☆☆

“Small Print Swindlers”

Written on: 25/02/2014

Paid $1k+ to rent a car to drive to Louisiana for my wedding in September. In February, they sent me an invoice: $47.10 = $2.10 for road tolls + $45 administration fees for same. Exorbitant, unnecessary and underhanded. We ordered an SUV and were given a station wagon. The check engine light came on half way to Louisiana. Not at all worth the headaches or my current frustration. Don't use Trusty Rent-A-Car. They are swindlers… Read Full Review

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★☆☆☆☆

“my car was just undr an hour late and they charged me...”

Written on: 11/02/2014

my car was just undr an hour late and they charged me £146.50 which I think is a bit extreme considering I had the car for three weeks for £432.00. They are nothing but robbing nomates and I wouldn't recommend them to anybody. Customer service nil in fact everything is nil points… Read Full Review

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★☆☆☆☆

“WORST CAR RENTAL EXPERIENCE OF MY LIFE”

Written on: 11/02/2014

I had a reservation for a one day rental. There was a 30 minutes line to get to the Thrifty agent. The reservation said the estimated grand total would be US$ 23,50. The Thrifty agent told me the total would be US$ 120,00! On top of the US$ 120,00 he wanted me to pay an extra amount so I could go through the tolls that don't accept cash or credit card payments. He said it was a new law and if I did not pay that extra amount I would be fined in US$ 20,00 each time I passed one of such tolls… Read Full Review

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★☆☆☆☆

“Rip off!”

Written on: 10/02/2014

The staff were rude, the truck had a lot of damage and there were a lot of hidden costs. Beware that the prices they show you doesn't include GST. Also when you refill the truck with diesel, you need to keep filling until fuel literally comes out of the tank or they will charge you to fill up the truck with their fuel which is over $2 a litre even if it's a couple of litres. The overall cost was quite high plus the extra costs on top… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 06/02/2014 by SWAFJarrad (3 reviews written)

Booking one week ahead meant nothing to thrifty. They were happy to take my money then, and when picking up the van telling me they can't find me through their third party credit check site. Well I exist and that's my address just like it is displayed here on all my ID. But no that's the end of the line. Yet they refused to contact the third party site to determine why my details are showing up because they 'don't communicate with them over the phone'? What? The lady couldn't give a damn about… Read Full Review

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★☆☆☆☆

“Customer Comes Last”

Written on: 28/01/2014 by dschmidt (1 review written)

Do not EVER rent from Thirfty or Dollar Car Rentals (owned by the same company). I have had a very bad experience the last two times I have rented from them. This last time, I waited in a line of 10 customers for 45 minutes. Missed my appointment!!! When I returned by car, my total bill was $139.29. They debted by account for $189.39. A day later, they debted by account for another $59. I called to get things straightened out. I should see a credit in 7-10 BUSINESS days. How does the little… Read Full Review

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