ebuyer Reviews - www.ebuyer.com

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★★★★☆
3.6 / 5
1556
69% of users recommend this
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★★★★★

“Great service”

Written on: 21/05/2017 by 108Crawford (1 review written)

Called to change the delivery date to pre-noon as it was urgent and the order was updated whilst I was on the phone.. highly recommended… Read Full Review

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★★★★★

“Top tier service 8/8 ”

Written on: 21/05/2017 by Finneganvd162 (1 review written)

Top tier service 8/8 8/8 people would use again my m8 n8 would also r8 8/8 but all in all really happy the lad who helped me on the phone put all my worries to rest and had a little laugh on the phone !… Read Full Review

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★★★★★

“Fantastic Help”

Written on: 21/05/2017 by 448Cox (1 review written)

Needed to change an order last minute and the helpful staff facilitated this perfectly. would 100% recommend to a friend… Read Full Review

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★★★★★

“Ebuyer super sevice.”

Written on: 18/05/2017

Needed to find site to download User Manual for Tablet recently purchased from them,so made enquiry via Enote. Received swift reply containing all i required for successful Manual download. I have used Ebuyer for some time now, and am always very pleased with items purchased… Read Full Review

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★★★☆☆

“Curate's egg!”

Written on: 18/05/2017 by MCW1608 (1 review written)

Like the curate's egg, my experience of Ebuyer was "good in parts"! Ebuyer seem to have an issue with some individual item weights, which consequently throw out the overall cart weight and the price options for delivery. Customer Service raised the query I had, but a delay from Product Management meant I had to wait 48hrs for the issue to be resolved. So in a nutshell (egg shell?), prices great, customer service good, website needs checking, problem solving ok but slow… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 18/05/2017 by nedashley (3 reviews written)

Spoke with the person I dealt with who very quickly added the extra item I needed onto the order and confirmed that it was in stock and would be delivered the following day along with the rest of the order. Thank you!… Read Full Review

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★★★★★

“Great service very pleased ”

Written on: 18/05/2017 by Duffy52 (1 review written)

Solve my question very quickly an im glad I rung… Read Full Review

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★★★★★

“Really helpful ”

Written on: 17/05/2017 by Jacq1197 (1 review written)

Thank you to Mathew at ebuyer, he helped me find the email I should have received when I bought the digital download for x box live. My son gave the wrong email address but I have now found the download. Mathew was very helpful & stayed on the phone guiding me while I was on the laptop sorting it out. This was my 1st purchase from ebuyer but not my last… Read Full Review

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★★★★★

“Great company; great tech; amazing customer support!”

Written on: 17/05/2017 by al76484 (2 reviews written)

This is the first time I have purchased from eBuyer and I'm very satisfied with the company, the item, the super fast next day delivery, and especially the customer support. Whilst waiting for my delivery, I called the person I dealt with to obtain more information. She was very efficient but not rushed in any way. She placed me on hold to obtain further information, then told me she would follow up with an email which would give me more details. Then, unlike most other customer services… Read Full Review

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★★★★★

“Great customer support”

Written on: 17/05/2017

Helpful and courteous and a pleasure to deal with. Will use again… Read Full Review

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★★★★★

“Incredible Customer Service”

Written on: 15/05/2017 by mrjohnbingham (1 review written)

As this was a company I'd never ordered from before I was worried about getting in touch to see if they could exchange a product. The customer service was superb. He got back to me within minutes and sorted everything that I wanted doing. When an Item was out of stock, he sorted yet another problem with ease. He dealt with everything in a polite and efficient manner and I'll definitely purchase from Ebuyer again. Thanks… Read Full Review

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★★★★★

“amending an order”

Written on: 15/05/2017

I needed to amend a previous online order but didn't want to pay two lots of delivery charges. I rang, and very quickly they amended my original online order. Excellent service… Read Full Review

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★★★★★

“Return”

Written on: 15/05/2017 by Andy_Walker (1 review written)

Order placed for a Saturday delivery, which didn't arrive. called customer services monday morning, spoke to a lady who canceled it off and was a dream to deal with… Read Full Review

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★★★★★

“faulty goods return assistance”

Written on: 14/05/2017 by ifRay92 (1 review written)

Had to return motherboard. the person I dealt with in customer services were helpful and guided me through the process well and emails and information was received promptly. Will follow the process and return the motherboard as advised. The service for ebuyer has always been good in the past and I will continue to use them and recommend them. I rarely write reviews but feel it is worth mentioning the above as they are quite consistent in their customer service department… Read Full Review

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★★★★★

“e Buyer Support”

Written on: 14/05/2017 by SusanHoffman (1 review written)

Very good experience with e buyer. Delivered on time and above all else, when I experienced issues with a game code promotion e buyer support responded to my email within an hour and resolved my issue. (the person I dealt with was able to resolve all my promotional issues) Highly recommend!… Read Full Review

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★★★★★

“A return”

Written on: 14/05/2017 by Benson30 (1 review written)

I wanted to cancel an order before it was shipped. I phoned and it was easy peasy. Just fabulous… Read Full Review

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★★★★☆

“Customer service ”

Written on: 12/05/2017 by Deathless (1 review written)

Needed to resurrect an account that had an old defunct email address. The customer agent did everything as promised and followed through until the request was finalised. Ebuyers policy of not letting their customer facing staff sort out account issues seems faintly bizarre these days… Read Full Review

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★☆☆☆☆

“Abysmal "customer service", use PayPal as a weapon. ”

Written on: 12/05/2017 by xhugh (1 review written)

I bought a PC case which arrived reasonably quickly. A couple of hours later I had installed most of my components and took the protective seal off of the front of the case, only to find out that it had a manufacturing defect. I contacted ebuyer to explain the situation and asked for a replacement to be sent. Ebuyer refused, and told me that I would have to spend another two hours removing all of the components and return the entire case back to them for the sake of a piece of acrylic… Read Full Review

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Ebuyer.com's Response to xhugh's Review

Written on: 12/05/2017

Hi,

I'm really sorry for the trouble that this has caused. I need to look into this is much more detail so please can you email me directly with your order number?

Thanks,

Scott

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Xhugh's reply to Ebuyer.com's Comment

Written on: 15/05/2017

The Director's office have been "dealing" with it.

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★★★★★

“Fantastic Customer Support”

Written on: 12/05/2017 by jasonchurm3 (1 review written)

Spoke to a gentleman through the webchat after a delayed delivery and he was extremely helpful and friendly, providing me with all the details regarding the delivery and refunded the delivery difference on the spot. I often order computer components here due to this service as you can always be sure they've got you covered after sale. Managed to get myself a new decent quality 4K monitor at 2/3 of the amazon price with dirt cheap delivery costs. I will continue to order from ebuyer in the… Read Full Review

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★★★★★

“Customer service ”

Written on: 12/05/2017 by Barry227 (1 review written)

Needed to change my delivery address, simply rang up and explained and It was sorted in a few minutes. Great service… Read Full Review

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