ebuyer Reviews - www.ebuyer.com

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★★★★☆
3.6 / 5
1556
69% of users recommend this
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★★★★☆

“Very helpful customer service”

Written on: 10/08/2017 by fcReynolds201 (1 review written)

Very helpful customer service. Helped sort out an issue which came up and made things easy to fix… Read Full Review

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★★★★★

“Laptop Lenovo V110”

Written on: 09/08/2017

The Ebuyer service is always high quality but this time they went above and beyond. Thanks to the person I dealt with I received my laptop way before the scheduled delivery date. Highly recommended! … Read Full Review

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★★★★★

“Excellent service, great prices, quality products”

Written on: 09/08/2017 by pisteuomen (1 review written)

I ALWAYS use Ebuyer for my parts and anything electrical (bought TVs, numerous computer components, printers etc from them). It's always arrived when they say that they will deliver, nothing is missing and everything is always well packaged. Things do occasionally go wrong (I've had a graphics card arrive dead before, I've had products die within their warranty period and I've ordered incompatible parts before [my fault]) - each and every time, it's not a hassle or a problem for the item to… Read Full Review

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★★★★★

“Brilliant ”

Written on: 27/07/2017 by Laura_E (1 review written)

I requested an invoice and he dealt with this immediately. Brilliant customer service… Read Full Review

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★★★★☆

“Prompt replacement under guarantee”

Written on: 27/07/2017

My wireless keyboard developed a problem with one of the letters. I contacted ebuyer and was advised to return it. I packed it up and it was collected free of charge. A brand new keyboard arrived some days later. I liked the friendly and efficient service and the fact that the keyboard was replaced without hesitation under guarantee. It is good to know that ebuyer supports its products so well, and I would definitely recommend the firm as a reliable source of computer hardware… Read Full Review

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★★★★★

“Very friendly and helpful! ”

Written on: 26/07/2017 by 230O'Donnell (1 review written)

I always buy from Ebuyer, excellent products, excellent prices, and most importantly, world class customer support. Definitely recommend… Read Full Review

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★☆☆☆☆

“DO NOT BUY OFF THESE GUYS!!”

Written on: 18/07/2017 by hgGuzman86 (1 review written)

Bought a TP-LINK TL-PA7010P KIT AV1000 Gigabit Passthrough Powerline Starter Kit from them. On delivery, found it didn't work. Went through trouble and expense of returning it for a refund, only to be told they don't accept returns from Business Accounts. They are sending the dam thing back to me apparently! Pointless!! FIND A MORE CARING PROVIDER IS MY ADVICE. … Read Full Review

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Ebuyer.com's Comment

Written on: 19/07/2017

Hi,

I've replied to you other negative review on another website. I have left my contact details there.

I'm sorry for the trouble caused.

Kind Regards,

Scott

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Simonm2's Comment

Written on: 09/08/2017

Update - 9 Aug 2017

After being contacted by Ebuyer Customer Services who listened to my concerns, I have been provided with a full refund.

I am putting my previous experience down as a misunderstanding which has been satisfactorily dealt with in a pleasant and caring manner.

The 3 stars is because this whole episode has cost me 2 lots of postage and inconvenience with no additional compensation to acknowledge this.

I would trade with this company in the future, but with more care.

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★★★★★

“Best service I have ever recieved from any company”

Written on: 13/07/2017 by Willie234 (1 review written)

I had to return a printer which I found not suitable for my needs, I dealt with three employees of the company they could not have been more helpful, they were a credit to the company. I will also add again that I was very impressed with the good service from the company it's self, and I am happy to recommend them… Read Full Review

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★★★★★

“SSD game code”

Written on: 11/07/2017 by O'Brienng1974 (1 review written)

New SSD didn't come with the game code, really helpful guy  replied quickly and pleasently, explained how the codes work, next day the code arrive. very happy with the service i recieved :) … Read Full Review

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★★★★★

“Great Customer Service”

Written on: 10/07/2017 by Kamarif188 (1 review written)

Item I ordered was very reasonably priced and I looked forward to receiving and using it. I got the message that it was with the courier very quickly and checking on tracking it was indeed logged into the courier's website and I expected to receive it within the next 2 or 3 days. However, it never arrived and according to the courier it was still with them. I rang them and they were absolutely useless and just told me that I had to contact Ebuyer which I did. Within a day Customer Services… Read Full Review

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★★★★★

“Great Service Thank you”

Written on: 04/07/2017 by Drew378 (1 review written)

Great Service thank you very much… Read Full Review

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★★★★★

“Excellent”

Written on: 27/06/2017 by AStyle (1 review written)

Amazing customer service skills, very friendly, polite and helpful. I'm very picky when it comes to customer service as I have worked and still do within the customer service environment for a few years now and I'm going to tell you this.THIS GUY DELIVERED!! GOLD STAR!!! x 5… Read Full Review

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★★★★☆

“Problem with a mobile phone”

Written on: 23/06/2017 by kdRalston1945 (1 review written)

5 months after receiving my ASUS Zenphone it stopped working. Contacted Customer Services at 9.30pm - next morning received email from the person I dealt with giving me the information I would have needed but overnight the mobile started working again, long may it continue but great service from Ebuyer… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 07/06/2017 by annannex (1 review written)

I did not place an order correctly this morning and inadvertently allowed the next day delivery option to go through. I phoned and explained the situation and the person I dealt with in customer service was brilliant... and refunded the money due to my mistake immediately and did not make me feel like I had been stupid to get it wrong in the first place and many places do if you make an error. Have used Ebuyer for many years and would recommend them to everyone who is happy to purchase online… Read Full Review

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★★★★★

“Happy with Ebuyer for over 15 years”

Written on: 07/06/2017 by daverave999 (1 review written)

As mentioned in the title, I've used Ebuyer numerous times for over 15 years now. Great selection of well-priced products, easy to use website, and always found the customer service does what I need in a timely fashion. Super quick delivery too! I have no complaints at all, which is unusual for me… Read Full Review

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★★★★★

“Great service ”

Written on: 03/06/2017 by Roblesnl176 (1 review written)

I ordered some computer memory but in my haste ordered the wrong item . After talking to customer services sorted it all out for me and have posted back said item and am now awaiting the correct item from the quick find no i gave .. Great customer support will definatly order again in the future… Read Full Review

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★★★★★

“Excellent service received.”

Written on: 31/05/2017 by ChestyM (1 review written)

Excellent service received… Read Full Review

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★★★★★

“Excellent service.”

Written on: 26/05/2017 by Searsnr500 (1 review written)

Processed cancellation with no fuss… Read Full Review

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★★★★★

“Very good customer service”

Written on: 25/05/2017 by SavionWebster (1 review written)

Had originally placed an order the night before, but then found myself wanting to add to it the next day. I was able to get in touch and the person I dealt with was very prompt and helpful in assisting me. Unfortunately, due to the nature of my order (Collect+ originally) and some of the other additional items I wanted not being elligible for Collect, it made more sense to cancel the whole thing and start again. Managed to conduct the whole matter through the online chat support and… Read Full Review

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★★★★★

“Great customer service, good price, highly recommended”

Written on: 24/05/2017 by Riashad (1 review written)

I have purchased several items from Ebuyer recently and received great service. Their deliveries were in time, good packaging, items arrived in mint condition. Once I had issue getting the free game code with a graphics card but it was solved immediately once I contacted with their customer service. I found that their online instant chat option is quite helpful if you are at work. Their price seems to be very competitive and I hope they will keep it up in future as well. I can recommend Ebuyer… Read Full Review

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