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“DISAPPOINTED AT FALSE INFORMATION GIVEN. VERY MISLEADING.”

Written on: 18/07/2015 by mds1203 (2 reviews written)

I had the option of booking an ECONOMY or a STANDARD room at the El Greco Hotel in Heraklion for 1 night of 17/07/2015 due to a late arrival. I am familiar with this hotel as I have stayed there many times in the past. Therefore I know their ECONOMY rooms DO NOT have Air Conditioning. Therefore I BOOKED AND PAID for a STANDARD room, only to find out on arrival Alpharooms.com had booked me an ECONOMY room. On telephoning their helpline on a UK PAYG mobile, I was asked to wait while she fired up… Read Full Review

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Alpharooms's Response to mds1203's Review

Written on: 21/07/2015

Hi,

Thank you for your feedback.

I'm really sorry to hear that your room didn't have the facilities you were expecting. I have managed to locate your booking using the details you've provided and unfortunately the room type you selected and booked was Double / Twin Economy.

Best wishes,

Jessica
alpharooms

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Mds1203's reply to Alpharooms's Comment

Written on: 22/07/2015

No that is not correct. Your information was misleading. I had the choice of an ECONOMY Room (Room only) or a STANDARD room (with breakfast). I selected the STANDARD room and you allocated me an economy room. I have stayed in the El Greco Hotel on numerous occasion and know the difference. The economy room has no air conditioning. I specifically selected the STANDARD room as Crete in July is very hot and air conditioning is a must. I am reporting this matter to trading standards. Had I wanted an ECONOMY room I could have booked this a lot cheaper via booking.com
IT WAS SUPPOSE TO BE AN ALPHAROOMS SPECIAL RATE!!!

WARNING - Anyone booking a STANDARD room double check your voucher doesn't say economy as that is what they do and you are paying over the odds for a basic room with no air conditioning.




























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Alpharooms's reply to Mds1203's Comment

Written on: 22/07/2015

Hi mds1203,

I have double-checked this on our system and can confirm you selected a Double / Twin Economy on Bed & Breakfast board basis. This is the room type that was confirmed to you before you finalised and paid for your booking, and it is also shown on your booking confirmation email and on your accommodation voucher under 'Room'.

I can see you have replied to our Customer Relations team regarding this so they should be in touch shortly. I have passed on the comments you've left on here to them too.

Best wishes,

Alfie
alpharooms.com

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Mds1203's reply to Alpharooms's Comment

Written on: 22/07/2015

Alfie, I have a screen print of the options you advertise, and I know what I selected. I have stayed in the El Greco on numerous occasions, I KNOW the difference between a STANDARD room and an ECONOMY room. I booked the STANDARD because this has air conditioning. I would not pay £36 for an economy room. The room advertised was STANDARD ROOM (with breakfast) Alpharooms SPECIAL RATE. I could have booked an ECONOMY room elsewhere for cheaper than the £27 you advertise so WHY OH WHY would pay £36 for an ECONOMY room??????? I booked the STANDARD, you allocated the ECONOMY. OK I should have checked my voucher but as I had no printer, I probably didn't check it as thoroughly as I should have. However, the POINT IS "YOU" did advertise this as a STANDARD room and "YOU" did allocate me an ECONOMY room. I will continue with this grievance until the balance is refunded plus the cost of having to phone the UK from GREECE on a UK PAYG mobile, being asked by your staff to "hold on" while I "fire up" the laptop!

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“I was sold a hotel that was closed”

Written on: 16/07/2015 by PiperMatthews200 (1 review written)

I booked a hotel with Alpharooms in Cyprus.I realised later that the hotel was closed and checked with Alpharooms who told me it was not. I checked on line and emailed the parent company of the hotel who agreed that the hotel will not be open in Feb 2016 when it was sold to me. I told Alpharooms and they would not believe me until I sent them the email from the parent company. Eventually I asked for my money back and unsubscribed from their website. I have used Alpharooms for over 10 years but… Read Full Review

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Alpharooms's Comment

Written on: 16/07/2015

Hello,

Thank you for your feedback.

I'm so sorry to hear that your chosen hotel is closed during the time you wish to travel. We feature thousands of hotels on our website and do rely on our suppliers to inform of us of any hotel changes/closures etc. It sounds like in this instance we weren't aware, so thank you for contacting us and letting us know.

I do hope you've managed to find suitable accommodation elsewhere and have a nice break to look forward to.

Best wishes,

Jessica
alpharooms

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“Excellent Service”

Written on: 23/06/2015 by A.Herbert (1 review written)

Just back from Portugal we stayed in the Luna Clube Brisamar apartments in Alvor.We got a great deal for 10 night all inclusive. I read some reviews regarding this resort and I have to say they were completely wrong.Luna Clube Brisamar is an excellent resort for kids, we had only one issue which was there were ants in our apartment when we arrived we went down to the local shopping centre Pinco Doc which was extremely cheap and 2 mins walk and bought some ant powder that night, after we put… Read Full Review

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“customer service????”

Written on: 04/06/2015 by mlTucker140 (1 review written)

Booked with Alpharooms for honeymoon, hotel booked was cancelled week before departure, due to overbooking. Had to stay in alternative accommodation. Moved on to next hotel, when we checked in told us they didn't have a reservation, they had no booking for alpharooms. Hotel full so had to go to one that was substandard. Original hotel said we would have to pay again. Anyway two wasted days, taxi fairs and we are still trying to get alpharooms customer service to sort it out. Will never use or… Read Full Review

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Alpharooms's Comment

Written on: 21/07/2015

Hi,

Thank you for your feedback.

I'm so sorry to read about the problems you encountered with your booking. Unfortunately without your itinerary reference number I can't look into this for you, but please be assured that if you have lodged a complaint with our Customer Relations team then they will do their very best to help. In line with ABTA code of conduct they endeavour to provide a response to any complaint against the Travel Provider within 28 days of receipt of your letter.

I sincerely hope we can satisfactorily resolve this for you.

Best wishes,

Jessica
alpharooms

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“One word... TERRIBLE”

Written on: 13/04/2015 by AhmedOliver121 (1 review written)

Booked a holiday tried to cancel as found it cheaper by almost £50 it hadn't even been booked 48 hours. I was advised that I wouldn't have to pay a fee then I was charged £40 well not impressed sent emails and phoned up I don't think I was spoken to very nice and to add there was no gesture of good will I was willing to loose my £10 deposit but nope. Terrible don't use them I will be advising friends and family to avoid. Initially I was impressed and was planing to book up and coming 2… Read Full Review

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Alpharooms's Comment

Written on: 14/04/2015

Hi,

Thanks for your feedback.

I'm so sorry to read about your dissatisfaction with our service. Unfortunately without your itinerary reference number I cannot look into this for you but I will make sure that your comments are passed on to the relevant team.

Best wishes,

Jessica
alpharooms

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“Good”

Written on: 11/02/2015 by wdMcCall483 (1 review written)

The Days inn was very good for the price we would stop again… Read Full Review

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“Great price and easy booking with AlphaRooms”

Written on: 09/02/2015 by Beckett480 (1 review written)

Great booking experience with AlphaRooms and the best price for the specific hotel we wanted. I especially like having the option of paying a "deposit" and paying off the balance in instalments-wish more sites offered this! I will definitely check out your prices again in the future… Read Full Review

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“A great experience!!”

Written on: 08/02/2015 by Daveoleary (1 review written)

This was our first time booking through alpharooms. We had never used an online service to book a holiday. The website was very easy to use. It had great reviews through both alpharooms and tripadvisor. There were great photos and descriptions of all properties. The search engine matched all our requirements.It was easy to see where each property located. We also were delighted with the fact that we only needed to pay a 10 Euro deposit and that we have a facility to pay off our holiday when it… Read Full Review

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“Great customer service”

Written on: 08/02/2015 by Harrisong331 (1 review written)

I have to say when i was looking for a hotel in cork i spoke with a lovely girl on the phone and she was very helpful. I advised the girl that was was running out of creit and she said that she would ring me back straight away which she did. Have to stay i will be using this site more often as the custo,er service i got was great and she was so friendly. Cant remeber the girl that i spoke with but you should be proud that u have her working for you… Read Full Review

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“seems to work ok”

Written on: 07/02/2015 by fatboybunny (1 review written)

booking was easy to navigate.descriptions seemed fair regarding the accommodation ,which friends have stayed at,hope things go smoothly when I actually get there!… Read Full Review

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“Easy holiday booking”

Written on: 07/02/2015 by Williamskg78 (1 review written)

The web site was very easy to understand and this made the booking uncomplicated. A few more photos of the hotel would have made it even better. we are looking forward to an excellent holiday… Read Full Review

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“Fantastic hassle free service and best rates I could...”

Written on: 07/02/2015 by Marcoh1964 (1 review written)

Fantastic hassle free service and best rates I could find anywhere. We have used Alpharooms for many years and can absolutely recommend them… Read Full Review

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“great service and value ”

Written on: 07/02/2015 by GaryBradford (1 review written)

Alpha rooms were by far the cheapest over their competitors. There was no messing around or having to spend hours searching for the best value rooms. Great service and value site… Read Full Review

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“Lovely ”

Written on: 06/02/2015 by Ross260 (1 review written)

Great customer service lovely people prompt answer of call would recommend to a friend and family members… Read Full Review

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“alpharooms are def cheapest”

Written on: 05/02/2015 by maars (1 review written)

I have always booked wih alpharooms, and have never been let down. a phone call, last week to change booking, was done over phone in best way it suited us, rally helpful. . simply the best .I have booked for family and friends , 4 times already for this year, with just 10 euro deposit, and can pay off bit by bit, which is brilliant , especially for families wih children. cant fault alphrooms, have been to england, spain , portugal, canaries. . excellent… Read Full Review

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“no hassle booking”

Written on: 05/02/2015 by Khaila (3 reviews written)

As soon as I logged on to the site it was plain and simple. I got what I wanted within a few minutes as the procedure was easy to understand.Would use them again. Thanks… Read Full Review

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“easy to use good value for money”

Written on: 05/02/2015 by Joshv154 (1 review written)

Searched for a good hotel alpha rooms had the best choice and best deal for the hotel we wanted I have used alpha rooms before and have always been happy with the service… Read Full Review

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“Slowly, unprof. And forgetble”

Written on: 05/02/2015 by Tarekdk (2 reviews written)

This is the first time I made reservation with Alfaroom, last time I had waiting one week to get my confirmation and in the end they couldn't finde out and give me one room confirmed out of 3 rooms, of course I had not accepted and I got my deposit back. So I tried again this time , it's confirmed but from another web Booking.com, so I do not really know what's go on. So I tested this time to see if seriouse thier or not. I hope really to do it well, cause the price her sometimes better than… Read Full Review

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“Exceptional service and better rates than anywhere else”

Written on: 05/02/2015 by MacPhersonsg389 (1 review written)

I have used many other sites before. Alpha rooms constantly produces lower rates, better options and more variation than any other. I travel extensively and don't even look elsewhere anymore… Read Full Review

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“I have been booking my holiday through Alpharooms for...”

Written on: 05/02/2015 by carolinessex (1 review written)

I have been booking my holiday through Alpharooms for a few years now. I find they are great on price and great selection of places to go and stay.. I do most of my booking on line but if find any difficulties there is always someone on the end of the telephone to help. I usually fly from gatwick or stanstead but my nearest airport is Southend so if there is one thing I would like Alpharooms more if they had more flights from there.. It seems the flights they have from Southend are few and far… Read Full Review

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