AlphaRooms- Reviews - www.alpharooms.com

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“Lovely ”

Written on: 06/02/2015 by Ross260 (1 review written)

Great customer service lovely people prompt answer of call would recommend to a friend and family members… Read Full Review

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“alpharooms are def cheapest”

Written on: 05/02/2015 by maars (1 review written)

I have always booked wih alpharooms, and have never been let down. a phone call, last week to change booking, was done over phone in best way it suited us, rally helpful. . simply the best .I have booked for family and friends , 4 times already for this year, with just 10 euro deposit, and can pay off bit by bit, which is brilliant , especially for families wih children. cant fault alphrooms, have been to england, spain , portugal, canaries. . excellent… Read Full Review

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“no hassle booking”

Written on: 05/02/2015 by Khaila (3 reviews written)

As soon as I logged on to the site it was plain and simple. I got what I wanted within a few minutes as the procedure was easy to understand.Would use them again. Thanks… Read Full Review

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“easy to use good value for money”

Written on: 05/02/2015 by Joshv154 (1 review written)

Searched for a good hotel alpha rooms had the best choice and best deal for the hotel we wanted I have used alpha rooms before and have always been happy with the service… Read Full Review

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“Slowly, unprof. And forgetble”

Written on: 05/02/2015 by Tarekdk (2 reviews written)

This is the first time I made reservation with Alfaroom, last time I had waiting one week to get my confirmation and in the end they couldn't finde out and give me one room confirmed out of 3 rooms, of course I had not accepted and I got my deposit back. So I tried again this time , it's confirmed but from another web Booking.com, so I do not really know what's go on. So I tested this time to see if seriouse thier or not. I hope really to do it well, cause the price her sometimes better than… Read Full Review

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“Exceptional service and better rates than anywhere else”

Written on: 05/02/2015 by MacPhersonsg389 (1 review written)

I have used many other sites before. Alpha rooms constantly produces lower rates, better options and more variation than any other. I travel extensively and don't even look elsewhere anymore… Read Full Review

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“I have been booking my holiday through Alpharooms for...”

Written on: 05/02/2015 by carolinessex (1 review written)

I have been booking my holiday through Alpharooms for a few years now. I find they are great on price and great selection of places to go and stay.. I do most of my booking on line but if find any difficulties there is always someone on the end of the telephone to help. I usually fly from gatwick or stanstead but my nearest airport is Southend so if there is one thing I would like Alpharooms more if they had more flights from there.. It seems the flights they have from Southend are few and far… Read Full Review

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“fast and straightforward - highly recommended”

Written on: 05/02/2015 by mp123mp (1 review written)

I regularly use alpharooms for hotel bookings, I find the website straightforward to use, has plenty of choice, great prices. I also find the feature where you can search by hotel name a bonus (some sites you can only choose by area) which is fab as it saves you going through pages of unwanted hotels. Definitely would recommend to friends… Read Full Review

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“Excellent value got money”

Written on: 05/02/2015 by Chris290950 (1 review written)

Booked a hotel that I wanted to go to through alpha rooms as it was by far the best price that I could find. Saved a minimum of £35 over other web sites & will definitely use them again. Highly recommended… Read Full Review

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“Best value saved me €100!!”

Written on: 05/02/2015 by la25ire (1 review written)

Best value and great option to pay installmates… Read Full Review

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“fast and safe”

Written on: 05/02/2015 by Jamir488 (1 review written)

Easy to use and informative website. You feel confident that alpharooms us a safe and easy site to make your booking… Read Full Review

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“ AVOID!”

Written on: 02/02/2015 by BronsonJones (1 review written)

We recently booked a holiday through Alpharooms to Jungle Aqua Park Hotel in Egypt. I am a Polish passport holder and have lived and worked in the UK for nine years,Ii decided to book this holiday for my family. After a few days of booking I receive a voice mail on my phone asking me confirm if i am Polish. Later i contacted Alpha rooms to confirm i was, to which they informed me they would have to cancel the hotel booking as the hotel 'doesn't accept Polish people'. Needless to say I was… Read Full Review

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Alpharooms's Comment

Written on: 04/02/2015

Hello,

Thank you for your feedback.

I am sorry to hear that your chosen hotel would not accept your booking. Unfortunately I must reiterate that our rates are only for UK, Irish and US passport holders and this is confirmed in our Agency Terms of Business:

"Some accommodation providers charge different rates for different nationalities staying at their hotel, particularly if you are a citizen of the country in which you wish to stay. Please note this does not affect UK or Irish citizens and in most circumstances does not apply to other EU residents travelling to a country within the EU where they are not a citizen. Problems typically occur where passport holders travel to the country where their passport was issued. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult."

Please accept my apologies if you feel that the service you received was not up to our usual high standard. Unfortunately all flights booked through us are non-refundable. ABTA will investigate your complaint thoroughly should you wish to take it to them.

Best wishes,

Jessica
alpharooms

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Bawsnow's Comment

Written on: 04/02/2015

Hello,

Please can you state in the above terms and conditions the mention of a CANCELLATION of a holiday and not a rate change please? This is completely irrelevant to our case. You really are a poorly run company. It is your job as an agent to ensure the hotels are available, when selling a holiday you should clearly state this. Not hide behind terms and conditions.

Here is a bit of advice, when you get a circumstance like this where you are clearly at fault why don't you go out your way for the customer? This in return creates a good company imagine, more customers, higher feedback and ultimately more business. So by saving yourself an £800 bill you have ended up with another unhappy customer and another 1 star rating on top of the 150 you already have! Also it would be nice if you stop using the line 'our usually high standard' quite clearly based on this website alone your customer service is far from a 'usually high standard'

Can you also explain the phone lines closing before hours and how you can allow such poor service?

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Alpharooms's Comment

Written on: 04/02/2015

Hello,

Thank you for your reply.

With regards to our phone lines, they are usually open from 8am to 9pm. Unfortunately due to adverse weather in Sheffield last week the Sales and Customer service phone lines closed at 5.30pm on the 29th January - this was so that our staff could get home safely in the snow. This was announced on our website. Please accept my apologies for this inconvenience.

I have located your booking using the details supplied from your review on our Trust Pilot page. I can see that our Customer Service team did try their hardest to obtain a full refund for the flights from the airline but unfortunately on this occasion this was not possible. I can see that we have advised for you to contact your insurance company to see if they can help.

Once again, please accept my apologies for any frustration or inconvenience caused by this situation.

Best wishes,

Jessica
alpharooms.com

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“We won't be booking through Alphrooms again!”

Written on: 03/01/2015 by necter (1 review written)

We recently booked and fully paid for our hotel room only to arrive and be told it had been cancelled three days after booking! Alpharooms took the payment when it was due however. We had to spend two hours in the hotel reception waiting for the problem to be sorted. The receptionist said we were lucky as the previous day every room was booked. There appeared to be some mix-up with Hotelbeds who supply the rooms. Whoever was at fault I will never use Alharooms again. … Read Full Review

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Alpharooms's Response to necter's Review

Written on: 05/01/2015

Dear necter,

Thank you for your review.

I'm very sorry to read about the problems you encountered with your booking. If you can kindly submit a complaint to our Customer Relations department they can investigate exactly what happened for you.

Best wishes,

Jessica
alpharooms

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“best prices with immediate confirmation”

Written on: 15/11/2014 by LamarWren417 (1 review written)

used alpharooms a few times now, always great prices and helpful team. got me out of a big hole on my stag do when a certain travel republic let me down at the last minute, gave alpharooms a call and they sorted rooms for me at a great price, would reccommend anyone to at least try them once, they wont let you down… Read Full Review

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“Annual girls jaunt”

Written on: 13/11/2014 by jogreenhough (1 review written)

Excellent service with comparative prices, informative with reviews regarding all the accommodation advertised. Have booked with alpharooms previously on numerous occassions - hassle free!… Read Full Review

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“Great price for great hotel”

Written on: 13/11/2014 by 18Neal (1 review written)

Great price for great hotel, also offer £10 low deposit… Read Full Review

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“happy customer”

Written on: 13/11/2014 by RavenPrice182 (1 review written)

Fast, efficient service. Great choice of travel options. Process simple website very clear and easy to use. I am a regular customer and have recommended to all my family and friends… Read Full Review

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“hotel la geria”

Written on: 13/11/2014 by Meadow354 (1 review written)

ther lady was simply fantastic cound not have been more helpful when credit card glitch arose shewas really warom and supportive… Read Full Review

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“Alpharooms review”

Written on: 13/11/2014

Clean easy to use interface. Very good prices and additional services such as transfers are great. Have used Alphrooms as my first choice for holiday hotels now since finding them over a year ago. My go to choice. THank you… Read Full Review

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“Fantastic”

Written on: 12/11/2014 by Emiliet89 (1 review written)

Easy to use and good value for money. Will use them again… Read Full Review

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