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“great value for money ”

Written on: 12/01/2014 by kathryn23 (1 review written)

Pleases with the price with alpharooms as is sells the hotel stays at the best price of any other travel agent, i have booked with alpharooms a few times now and definitely recommend it, i haven't had any problems on resort where i have had to contact them about a problem so i don't know about customer service in-resort do would be unfair to comment but in my opinion great value for money … Read Full Review

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“horrible”

Written on: 03/01/2014

On the day of our flight we were emailed that the hotel we booked can not accomodate us. Trying to reach the agency to confirm the replacement hotel is aware that we are coming took all day and we managed to reach them 10 minutes before boarding the airplane. At the checkouts we were told that the payment hasnot been made to the hotel and that they need to charge us again. After one hour trying to reach someone from the agency - anyone really, we were told the transfer of the money would be… Read Full Review

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Alpharooms's Comment

Written on: 07/01/2014

Thank you for your feedback.

I'm sorry to hear about the problems you encountered whilst on holiday. Please can I ask you to let us know your booking reference number and we will investigate this further as this is not our usual high standard of customer service.

Kind regards

alpharooms.com

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“new website layout”

Written on: 29/12/2013

I have booked with alpharooms many times and have always got a great price with no complications. However I cant make head nor tail of the new website. I used to browse the old website a few times a week looking for a great deal but now i cant find any deals for cheap holidays. I think the old layout was much eaier to use. Why fix it when it wasnt broken???? … Read Full Review

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“Please do not make a costly mistake a part with any...”

Written on: 24/12/2013

Please do not make a costly mistake a part with any money to this  travel agent. They will take your money and a few days later will inform you that there is no longer any accomodation. They will also tell you that you have the flights and will have to find your own accomodation. They will also tell you that they cannot offer alternative accomodation. Please beware and ignore the positive feedback on this company as it is bogus. You have been warned… Read Full Review

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Alpharooms's Comment

Written on: 30/12/2013

I'm sorry to hear this was your experience with us and that this situation arose at all. Our customer service team should have been able to help offer alternatives and advice to ease the obvious disappointment. I will raise this to the customer services manager as these are not our usual high standards of service.

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“changed web page”

Written on: 17/12/2013

been booking with alpharooms for years just went on web page all changed could not understand the layout could not find hotel i always book do not like new set up… Read Full Review

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Alpharooms's Comment

Written on: 18/12/2013

Hello,

Thank you very much for your feedback. I am sorry to hear that you're unhappy with the new layout of our website. We have updated it so that it is much quicker and easier to use, especially on mobile devices and tablets.

If you'd like any assistance navigating the new site then please feel free to contact our Customer Service team by phone and they will be more than happy to help in any way that they can.

Best wishes,

alpharooms.com

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Dangilbert100's Comment

Written on: 18/12/2013

What browser and operating system are you using? You can find out here:

Thismachine.info

You may need to update your browser

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“easy to book”

Written on: 24/11/2013

have used alpharooms many times and have always received good service, wouldn"t hesitate to recomment… Read Full Review

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“First Timer”

Written on: 09/11/2013 by circleof6 (1 review written)

This is first time i have used alpharooms,we got a good deal for hotel and very east to book… Read Full Review

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“ALBATROS BOTEL”

Written on: 09/11/2013 by strettonshrew (1 review written)

excellent place to stay if you are looking for somewhere central to stay at a very good price… Read Full Review

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“Trip to Mallorca”

Written on: 09/11/2013

Great value for money and service with Alpha Rooms… Read Full Review

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“No complaints”

Written on: 04/11/2013

Alpha rooms gave me a much cheaper rate than any other site I looked at. Booking was easy and confirmation immediate. Will defo use again… Read Full Review

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“efficient service”

Written on: 04/11/2013

Booking was easy, no problems, booked online, rang to confirm the accommodation when booking, paid a deposit and received email prior to holiday as confirmation, very good service, good value for money, easy to use… Read Full Review

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“WARNING ! Pure Scam !”

Written on: 02/11/2013 by flobse (1 review written)

Please do not book here ! The first trip I booked via alpharooms to Moscow was ok. But the second trip which I also booked via alpharooms was terrible. With beginning of September 2013 i went to Napoli (Italy). I booked three nights in Hotel Santa Lucia for 170 € (charged on the booking day) at alpharooms.com in advance. It seems perfect until I went into the reception room in the Hotel Santa Lucia. I showed them the booking confirmation from alpharooms and my personal datas. But the… Read Full Review

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Alpharooms's Response to flobse's Review

Written on: 05/11/2013

Dear Florin,

We are sorry that you had an issue when trying to check in to your hotel. We are currently investigating this with our accommodation provider as your booking was confirmed and the room was ready for you at the hotel on the nights you requested. We have already been in contact with you via our customer support centre and will reply to you again when we have received more information.

Thank you for your patience.

Kind regards
alpharooms.com

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Michelle.gildea's reply to Alpharooms's Comment

Written on: 25/05/2014

How could you respond to this without booking reference like all other complaints?

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“reliable and easy to use site ”

Written on: 02/11/2013

I am a regular user of alpha rooms , the main reason I use them is that the site is easy to use , the reviews and information is most useful and any problems are easily sorted… Read Full Review

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“Very easy excellent service .everything explaineeasily...”

Written on: 02/11/2013

Very easy excellent service .everything explaineeasily and also by email great to only pay 10 deposit will absolutly use alpha rooms again… Read Full Review

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“very good service”

Written on: 30/10/2013

i have recommended my friends to you because i always get good service and never had any problems hope this as been a help to you… Read Full Review

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“A no complaint company”

Written on: 29/10/2013

Everything we needed was there for us,took the hassle out of trying to get it right!… Read Full Review

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“A great experience.”

Written on: 28/10/2013

Checked the details online, however I preferred to book by telephone. It was so easy and very efficient and importantly, the same price as online. In the past, (with other companies) the cost has always been more expensive by phone. I wanted flights, accommodation and transfers and the lady I spoke to was extremely helpful and efficient. I got exactly what I asked for and the confirmation emails were easy to understand and contained all the neccessary information. Will definitely use alpharooms… Read Full Review

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“Alright at the price”

Written on: 28/10/2013 by suewen (1 review written)

The room was lovely and the pool was nice, everything was very efficient but unfortunately not that friendly. The staff may just have been jaded from a busy summer but they didn't make us feel particularly welcome. Our room wasn't ready when we arrived and I have to say nobody was particularly bothered, the shop was a hike away and the food though reasonable was very samey. I wouldn't recommend this holiday to friends because I would feel they would be disappointed. Alpharooms though… Read Full Review

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“alpharoom review ”

Written on: 27/10/2013 by Howiew21 (1 review written)

I find alpharooms to be the most user friendly site. The site can quickly sort types of hotels so i do not need. to spend hours trawling through individual hotels. It is the site i would always go to first. They were also very helpful when a hotel i had booked had closed. They found a very good hotel close to the hotel i had originaly booked so i was not inconvenienced at all… Read Full Review

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“Brillant, straight forward and easy to use”

Written on: 26/10/2013 by LizDublin (1 review written)

I would highly recommend this site. Very easy to change hotel booking. Hotel better than i expected, however i would recommend a suite or junior suite if there are three adults and the hotel rooms are really only suitable for two people. Very good rates. Booking in no hassel. This was my first time to use the site and found it very easy. Confirmation was quick and direction very clear. Will use again and would highly recommend to others Liz Dublin… Read Full Review

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