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“fast and straightforward - highly recommended”

Written on: 05/02/2015 by mp123mp (1 review written)

I regularly use alpharooms for hotel bookings, I find the website straightforward to use, has plenty of choice, great prices. I also find the feature where you can search by hotel name a bonus (some sites you can only choose by area) which is fab as it saves you going through pages of unwanted hotels. Definitely would recommend to friends… Read Full Review

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“Excellent value got money”

Written on: 05/02/2015 by Chris290950 (1 review written)

Booked a hotel that I wanted to go to through alpha rooms as it was by far the best price that I could find. Saved a minimum of £35 over other web sites & will definitely use them again. Highly recommended… Read Full Review

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“Best value saved me €100!!”

Written on: 05/02/2015 by la25ire (1 review written)

Best value and great option to pay installmates… Read Full Review

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“fast and safe”

Written on: 05/02/2015 by Jamir488 (1 review written)

Easy to use and informative website. You feel confident that alpharooms us a safe and easy site to make your booking… Read Full Review

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“ AVOID!”

Written on: 02/02/2015 by BronsonJones (1 review written)

We recently booked a holiday through Alpharooms to Jungle Aqua Park Hotel in Egypt. I am a Polish passport holder and have lived and worked in the UK for nine years,Ii decided to book this holiday for my family. After a few days of booking I receive a voice mail on my phone asking me confirm if i am Polish. Later i contacted Alpha rooms to confirm i was, to which they informed me they would have to cancel the hotel booking as the hotel 'doesn't accept Polish people'. Needless to say I was… Read Full Review

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Alpharooms's Comment

Written on: 04/02/2015

Hello,

Thank you for your feedback.

I am sorry to hear that your chosen hotel would not accept your booking. Unfortunately I must reiterate that our rates are only for UK, Irish and US passport holders and this is confirmed in our Agency Terms of Business:

"Some accommodation providers charge different rates for different nationalities staying at their hotel, particularly if you are a citizen of the country in which you wish to stay. Please note this does not affect UK or Irish citizens and in most circumstances does not apply to other EU residents travelling to a country within the EU where they are not a citizen. Problems typically occur where passport holders travel to the country where their passport was issued. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult."

Please accept my apologies if you feel that the service you received was not up to our usual high standard. Unfortunately all flights booked through us are non-refundable. ABTA will investigate your complaint thoroughly should you wish to take it to them.

Best wishes,

Jessica
alpharooms

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Bawsnow's Comment

Written on: 04/02/2015

Hello,

Please can you state in the above terms and conditions the mention of a CANCELLATION of a holiday and not a rate change please? This is completely irrelevant to our case. You really are a poorly run company. It is your job as an agent to ensure the hotels are available, when selling a holiday you should clearly state this. Not hide behind terms and conditions.

Here is a bit of advice, when you get a circumstance like this where you are clearly at fault why don't you go out your way for the customer? This in return creates a good company imagine, more customers, higher feedback and ultimately more business. So by saving yourself an £800 bill you have ended up with another unhappy customer and another 1 star rating on top of the 150 you already have! Also it would be nice if you stop using the line 'our usually high standard' quite clearly based on this website alone your customer service is far from a 'usually high standard'

Can you also explain the phone lines closing before hours and how you can allow such poor service?

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Alpharooms's Comment

Written on: 04/02/2015

Hello,

Thank you for your reply.

With regards to our phone lines, they are usually open from 8am to 9pm. Unfortunately due to adverse weather in Sheffield last week the Sales and Customer service phone lines closed at 5.30pm on the 29th January - this was so that our staff could get home safely in the snow. This was announced on our website. Please accept my apologies for this inconvenience.

I have located your booking using the details supplied from your review on our Trust Pilot page. I can see that our Customer Service team did try their hardest to obtain a full refund for the flights from the airline but unfortunately on this occasion this was not possible. I can see that we have advised for you to contact your insurance company to see if they can help.

Once again, please accept my apologies for any frustration or inconvenience caused by this situation.

Best wishes,

Jessica
alpharooms.com

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“We won't be booking through Alphrooms again!”

Written on: 03/01/2015 by necter (1 review written)

We recently booked and fully paid for our hotel room only to arrive and be told it had been cancelled three days after booking! Alpharooms took the payment when it was due however. We had to spend two hours in the hotel reception waiting for the problem to be sorted. The receptionist said we were lucky as the previous day every room was booked. There appeared to be some mix-up with Hotelbeds who supply the rooms. Whoever was at fault I will never use Alharooms again. … Read Full Review

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Alpharooms's Response to necter's Review

Written on: 05/01/2015

Dear necter,

Thank you for your review.

I'm very sorry to read about the problems you encountered with your booking. If you can kindly submit a complaint to our Customer Relations department they can investigate exactly what happened for you.

Best wishes,

Jessica
alpharooms

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“best prices with immediate confirmation”

Written on: 15/11/2014 by LamarWren417 (1 review written)

used alpharooms a few times now, always great prices and helpful team. got me out of a big hole on my stag do when a certain travel republic let me down at the last minute, gave alpharooms a call and they sorted rooms for me at a great price, would reccommend anyone to at least try them once, they wont let you down… Read Full Review

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“Annual girls jaunt”

Written on: 13/11/2014 by jogreenhough (1 review written)

Excellent service with comparative prices, informative with reviews regarding all the accommodation advertised. Have booked with alpharooms previously on numerous occassions - hassle free!… Read Full Review

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“Great price for great hotel”

Written on: 13/11/2014 by 18Neal (1 review written)

Great price for great hotel, also offer £10 low deposit… Read Full Review

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“happy customer”

Written on: 13/11/2014 by RavenPrice182 (1 review written)

Fast, efficient service. Great choice of travel options. Process simple website very clear and easy to use. I am a regular customer and have recommended to all my family and friends… Read Full Review

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“hotel la geria”

Written on: 13/11/2014 by Meadow354 (1 review written)

ther lady was simply fantastic cound not have been more helpful when credit card glitch arose shewas really warom and supportive… Read Full Review

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“Alpharooms review”

Written on: 13/11/2014

Clean easy to use interface. Very good prices and additional services such as transfers are great. Have used Alphrooms as my first choice for holiday hotels now since finding them over a year ago. My go to choice. THank you… Read Full Review

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“Fantastic”

Written on: 12/11/2014 by Emiliet89 (1 review written)

Easy to use and good value for money. Will use them again… Read Full Review

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“Excellent fast easy service”

Written on: 12/11/2014 by KaleyLong272 (1 review written)

Alpharooms is what I use always to book a hotel. It gets the best deals even better than hotel direct . The site is easy to use I just can't fault it . U can pay with instalments it just works in every area for the customer . The site has a huge selection of the best hotels in Europe or anywhere . I used for a florida trip also where I found it had great deals . I have told all my family and friends about the site and its benefits… Read Full Review

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“So helpfully flexible.”

Written on: 11/11/2014 by AGreig (1 review written)

In keeping an eye on current prices shown on the internet, I was able to achieve an up-graded room along with a decent discount on an existing booking. This was good but what would be even better would be a system set up by AlphaRooms to let existing customers know when such price reductions come in. Overall: delighted with the deal through AlphaRooms… Read Full Review

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“Excellent Service”

Written on: 15/10/2014 by Hutchinsonap213 (1 review written)

Booked the Santa Marina Hotel though Alpharooms.com as they offered the best price. Confirmation of the booking was quick. All went very smoothly. Not knowing this company I wrote to the Hotel asking for details of the room booked, which came back the next day. This was done to confirm the booking had been genuine. Excellent service, would recommend and use them agaim. Many thanks… Read Full Review

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“Bad Hol”

Written on: 05/10/2014 by magshad (1 review written)

I booked to stay at one of the H Top Hotels in Santa Susanna in September this year. I booked a 2 bedroomed suite which I was not allowed to have!! The very arrogant receptionist said this accomodation was for 6 people, so I asked why they accepted the booking which clearly stated for 2 people. She refused to give me the room that I had booked until her head office told her to, which they never did, so I spent the holiday in a smaller room. Alpha Rooms were very helpful, the telephoned the… Read Full Review

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“6 Days and waiting”

Written on: 01/10/2014 by 353Power (1 review written)

Tried to book a hotel only with Alpharooms. £10.00 deposit debited my bank account within 24 hours and 6 days later still no confirmation. I really don't understand how companies who don't offer real time booking are able to sustain their business. When you're booking a holiday you don't want to wait around for nearly a week for the travel company to get around to dealing with your booking. Take my advice, don't use them, find a company that offers real time availability and booking. Pay your… Read Full Review

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Alpharooms's Comment

Written on: 02/10/2014

Dear 353Power,

Thank you for your feedback.

Please accept my sincere apologies that your booking has not yet been fully confirmed. We aim to confirm all bookings within 72 hours and the vast majority of bookings confirm straight away. Unfortunately without your itinerary reference number I can't comment further but please be assured that our Customer Service team will be in touch regarding your booking soon. We do have a contact number on our website should you wish to call them to discuss this further.

Best wishes,

alpharooms

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“Fantastic ”

Written on: 23/09/2014 by NoemiMcFadden1990 (1 review written)

Great service will be booking again soon… Read Full Review

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“so far very impressed”

Written on: 22/09/2014 by amyp83 (1 review written)

This js the first time I have used alpharooms and I must admit I was hesitant at first as I have never used them, but Saying that I found that they were the cheapest by far and the online booking was very simple and having the choice of deposit to pay is an excellent idea. My conformation email came through before I had even shut down my computer. I will definitely use this site again to book through very easy and efficient so far I am impressed… Read Full Review

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