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Written on: 01/08/2012 by headjess (7 reviews written)
Costa in their own mission statement say and I quote "our mission is to rid the world of mediocre coffee", this makes me smile as I think my instant coffee at home rank higher than my experience at Costa of late. Now I use to really like Costa but of late the service I have received and the poor product are for me unacceptable from such a well established brand. My last two visits have resulted in having to ask for drinks to be remade and not interested, below standard service. I have… Read Full Review
Written on: 12/07/2012 by derekbywater (4 reviews written)
First let me say that there is no excusing the price American style coffee shops charge. Why we are happy to pay £3 for a coffee which costs them buttons to produce is completely beyond me - but when you're going up and down the country, the choice is limited and the company is picking up the tab, Costa is the best of the lot. Coffee The coffee at Costa has a rich (not too smoky and not too bitter) flavour. Unlike many other chains who can make a reason Americano, but have latte's that taste… Read Full Review
Written on: 27/06/2012 by Nickoftheshire (1 review written)
We go to Costa weekly sometimes as a couple sometimes with the kids. In general we are happy with the service and product but like all services it depends on the venue and the person serving. In our experience if you go to a Costa that is in a Tesco or at a motorway services then don't expect much, I don't no why but they nearly never quite make the cut. If you go to a Costa that is on its own the service is mostly good unless you are unlucky enough to get the trainee, but we all need to… Read Full Review
Written on: 22/06/2012
I go to Costa at least twice a week and spend a good hour in there every time I go. "You must love the place" I hear you call. Errr....No, but what Costa lacks in some areas it make up for with it's steer distribution. Every random pub, petrol station, pet shop and swap shop (in fact everyone everywhere) seems to be selling Costa these days, and luckily for my small town we have been touch by that invasion too. I say luckily, because otherwise we'd have to sit with our kids in a pub that… Read Full Review
Written on: 01/06/2012
To be fair, Costa does make a reasonable coffee on the odd occasion, but that is not often, and the bad coffees are bad enough that I would go elsewhere if there was a choice. My biggest gripe with Costa, and the reason I have given them only one star, is that I have made numerous complaints, two via their corporate website. On both occasions, I was given points on my card, and promised that the area manager would take it up with the store. Nothing has improved. Flat Whites & Lattes vary… Read Full Review
Written on: 17/03/2012 by kitten5 (1 review written)
The latte is so week you cannot taste the coffee and when I mentioned this instead of asking if I would like an extra shot was told this is standard. The manager came across as being rude and unhelpful, this is the last time I go to the Bexhill branch in Tesco… Read Full Review
Written on: 16/03/2012 by elliotbaker32 (2 reviews written)
Costa is my preferred choice when it comes to coffee. I love the various flavours that they offer. I also like the ambience of the place. It has a soothing effect on me. It helps me unwind and restore my batteries… Read Full Review
Written on: 16/09/2011 by eeyore82 (1 review written)
We visit costa few times a week after work .. i just want to know why COSTA staff in Enfield start cleaning the floors and stacking up tables and putting the chairs in piles when the cafe is not even closed ??? So when you come along theres no where to sit outside or in ??? surely this is a job that they should done after all the customers have gone .... ???? I mean we pay good money for tea and cakes there ( ie its not cheap .. you pay extra to sit in ) then they start cleaning and… Read Full Review
Written on: 03/06/2011 by Frosteee (69 reviews written)
I'm a complete coffee addict and can't survive a morning without a strong dark americano of filter coffee to get me kicked off. Costa is on my way from Richmond station to the office so I occasionally pop in. The coffee itself is usually pretty good but the service is sooo slow and no matter what time of day I go there the queue is almost out of the door. I rarely drink in but when I do the decor is rubbish. Cheesy, out of date, like a cross between a Wetherspoons pub and a old persons… Read Full Review
Written on: 28/01/2011
I love drinking Costa Cappucino coffee and often seek them out in various locations when I'm out and about. Although the Teesside Retail Park outlet is always very busy, as an observation I often find that cleanliness is below par, with empty tables often left cluttered or not cleaned or wiped over properly usually with crumbs and bits left on the table tops. Today while standing at the counter, I pointed out to the young chap serving that supposedly clean cuttlery (two knives especially) in… Read Full Review
Written on: 13/12/2010 by nottinghamfella (41 reviews written)
The Costa coffee shop is the market leaders but I found these shops very disappointing.
The Nottingham Wheeler Gate outlet has surly service by unprofessional staff; I have been twice and have had to wait in a long queue while four other customers wait ahead of me while four staff seem to be poorly trained, poorly managed and lacking customer service skills.
The coffee is of mediocre standard and is weak. Prices are high and the drinks are not worth the price paid.
Service is surly, a male… Read Full Review
Written on: 11/10/2010 by gary harper (1 review written)
Can Costa Coffee explain how their gluten free chocolate brownie contains wheat?
As a coeliac I find this confusing and dangerous for my health.
Please explain !
I asked the staff in the outlet but they were unable to explain… Read Full Review
Written on: 06/10/2010 by Ismat J 10 (2 reviews written)
The Costa coffee shop is the market leaders but I found these shops very disappointing. The one in Bexleyheth Mall has been there for more than five years though I was quite happy with Bewleys, The Irish coffee shop chain. Ideally I would like a creche there as there used to be and frequent catwalks to sell the various shops clothes which are great as I have bought many items there which I wouldn't have otherwise.
The coffee is of mediocre standard and their toasties is worse. I think it is… Read Full Review