Costa Reviews

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★★★☆☆
3.2 / 5
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★☆☆☆☆

“Fails to listen to complaints”

Written on: 01/06/2012

To be fair, Costa does make a reasonable coffee on the odd occasion, but that is not often, and the bad coffees are bad enough that I would go elsewhere if there was a choice. My biggest gripe with Costa, and the reason I have given them only one star, is that I have made numerous complaints, two via their corporate website. On both occasions, I was given points on my card, and promised that the area manager would take it up with the store. Nothing has improved. Flat Whites & Lattes vary… Read Full Review

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★★☆☆☆

“There are other cafes”

Written on: 17/05/2012

Ghastly new decor, toilets accessible by key only, most of staff cannot construct a sentence in English… Read Full Review

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★★★★★

“Cost Coffee Cis amazing”

Written on: 28/03/2012

I like the fact that they remember my order every morning, greet me and make the best coffee in the whole world… Read Full Review

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★☆☆☆☆

“The latte is so week you cannot taste the coffee and...”

Written on: 17/03/2012 by kitten5 (1 review written)

The latte is so week you cannot taste the coffee and when I mentioned this instead of asking if I would like an extra shot was told this is standard. The manager came across as being rude and unhelpful, this is the last time I go to the Bexhill branch in Tesco… Read Full Review

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★★★★☆

“Costa Helps Me Unwind”

Written on: 16/03/2012 by elliotbaker32 (2 reviews written)

Costa is my preferred choice when it comes to coffee. I love the various flavours that they offer. I also like the ambience of the place. It has a soothing effect on me. It helps me unwind and restore my batteries… Read Full Review

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★★★★★

“Beats starbucks everytime”

Written on: 23/01/2012 by helenmichelle (10 reviews written)

I love Costa! Best coffee gonig and always friendly service. They are popping up everywhere so i would recommend to anyone!!… Read Full Review

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★★★★★

“nice & friendly service very happy :) ”

Written on: 06/01/2012

nice & friendly service very happy :)… Read Full Review

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★★★★★

“Lovely service”

Written on: 05/01/2012 by CostaDelir (2 reviews written)

Just wanted to say what lovely service I had in here today - thank you Boys!… Read Full Review

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★★★★★

“Love it”

Written on: 06/12/2011 by adrilaufer123 (1 review written)

I like your coffee a lot, I like the flavors you offer especially the gingerbread… Read Full Review

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★☆☆☆☆

“make you feel as if you should leave”

Written on: 16/09/2011 by eeyore82 (1 review written)

We visit costa few times a week after work .. i just want to know why COSTA staff in Enfield start cleaning the floors and stacking up tables and putting the chairs in piles when the cafe is not even closed ??? So when you come along theres no where to sit outside or in ??? surely this is a job that they should done after all the customers have gone .... ???? I mean we pay good money for tea and cakes there ( ie its not cheap .. you pay extra to sit in ) then they start cleaning and… Read Full Review

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Guest's Response to eeyore82's Review

Written on: 29/11/2011

Leave the coffee to the Italians,
these Costas are just over expensive and bad quality food and cakes.
I did work there as well it's bad stay away
Go to those family private coffee shop they are way better,don't make Costa,Nero and Starbucks any richer.

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★★★☆☆

“Slow service, big queues, cheesy decor”

Written on: 03/06/2011 by Frosteee (69 reviews written)

I'm a complete coffee addict and can't survive a morning without a strong dark americano of filter coffee to get me kicked off. Costa is on my way from Richmond station to the office so I occasionally pop in. The coffee itself is usually pretty good but the service is sooo slow and no matter what time of day I go there the queue is almost out of the door. I rarely drink in but when I do the decor is rubbish. Cheesy, out of date, like a cross between a Wetherspoons pub and a old persons… Read Full Review

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Guest's Response to Frosteee's Review

Written on: 29/11/2011

Why dont you stay home costa is very bad and people made it so famous,
I can't believe it as Italian I feel offended.
This is dirty water.
Leave the Italian coffee to the Italians.

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★★☆☆☆

“I love drinking Costa Cappucino coffee and often seek...”

Written on: 28/01/2011

I love drinking Costa Cappucino coffee and often seek them out in various locations when I'm out and about. Although the Teesside Retail Park outlet is always very busy, as an observation I often find that cleanliness is below par, with empty tables often left cluttered or not cleaned or wiped over properly usually with crumbs and bits left on the table tops. Today while standing at the counter, I pointed out to the young chap serving that supposedly clean cuttlery (two knives especially) in… Read Full Review

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★☆☆☆☆

“The Costa coffee shop is the market leaders but I...”

Written on: 13/12/2010 by nottinghamfella (41 reviews written)

The Costa coffee shop is the market leaders but I found these shops very disappointing.

The Nottingham Wheeler Gate outlet has surly service by unprofessional staff; I have been twice and have had to wait in a long queue while four other customers wait ahead of me while four staff seem to be poorly trained, poorly managed and lacking customer service skills.

The coffee is of mediocre standard and is weak. Prices are high and the drinks are not worth the price paid.

Service is surly, a male… Read Full Review

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★★★☆☆

“Can Costa Coffee explain how their gluten free...”

Written on: 11/10/2010 by gary harper (1 review written)

Can Costa Coffee explain how their gluten free chocolate brownie contains wheat?
As a coeliac I find this confusing and dangerous for my health.
Please explain !

I asked the staff in the outlet but they were unable to explain… Read Full Review

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Jomckenzie's Response to gary harper's Review

Written on: 19/12/2010

Hi Gary,
<br/>
<br/>I am not Coeliac but am gluten and wheat intollerant. I purchased this brownie yesterday and halfed it with my husband. Half way through eating it I discovered it had wheat starch. To answer your question, they "wash" the gluten out from the wheat and put the starch which is left into the brownie. It is therefore safe for Coeliacs to eat but not people with a wheat allergy/intollerance. I have eaten Lifestyle gluten free bread before and was ill within an hour of eating it, and when I read the ingredients it had wheat starch, but still gluten free. I hope this helps. I am going to write to Whitbread and complain about this. I'll stick to Starbucks, at least their products are clearly labelled.

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Guest's Response to gary harper's Review

Written on: 14/06/2011

Yeah me too, I was amazed to see the Gluten Chocolate Brownie ingredients list read contains Gluten!!! Wheat in the ingredients... I am puzzled never encountered this before...

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★☆☆☆☆

“The Costa coffee shop is the market leaders but I...”

Written on: 06/10/2010 by Ismat J 10 (2 reviews written)

The Costa coffee shop is the market leaders but I found these shops very disappointing. The one in Bexleyheth Mall has been there for more than five years though I was quite happy with Bewleys, The Irish coffee shop chain. Ideally I would like a creche there as there used to be and frequent catwalks to sell the various shops clothes which are great as I have bought many items there which I wouldn't have otherwise.

The coffee is of mediocre standard and their toasties is worse. I think it is… Read Full Review

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★☆☆☆☆

“My wife, two daughters and our two grandchildren aged...”

Written on: 01/05/2010

My wife, two daughters and our two grandchildren aged 2 years and 3 months and 9 weeks went into your King's Lynn cafe on the 22nd April at 4.45pm for some refreshment and our 9 weeks old grandson needed to be fed, your staff were stacking tables and chairs and when one of my daughters asked if they could sit on a comfortable sofa one of your staff told her we have washed the floor there and you cannot sit there!!!! My wife had to find a comfortable chair for our daughter to sit on and feed our… Read Full Review

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★☆☆☆☆

“Flat White? More like complete sh*te. Too expensive...”

Written on: 14/02/2010

Flat White? More like complete sh*te. Too expensive and more like a latte than a new coffee concept.
Go to Starbucks they've got it right… Read Full Review

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★★★★★

“Fantastic cappuccino from Costa! I regularly have a...”

Written on: 09/10/2008

Fantastic cappuccino from Costa! I regularly have a coffee and a raspberry and almond cake. At least a couple of times a week. It's so decadent and relaxing there in The Fort, Manchester. The atmosphere early in the morning is quiet and warming. I can read the morning papers whilst tucking into the most moist, mouth-watering cake EVER. Gotta get the recipe! Sublime! Worth the £4 for coffee and cake. The staff are really friendly and always remember mine and other customer's usual orders! Love… Read Full Review

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★★★☆☆

“very modern, nice tasting coffee, pleasant staff,...”

Written on: 02/10/2008 by safgde (1 review written)

very modern, nice tasting coffee, pleasant staff, comfy seats.

nice general atmosphere, would be better if prices where lower… Read Full Review

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★★★★★

“Really loved the gluten-free raspberry and almond...”

Written on: 21/07/2008

Really loved the gluten-free raspberry and almond cakes. It is heaven eating a cake with your coffee when you have coeliac condition or a wheat allergy. This was sooo delicious that I had to go back for a second one!

Very relaxed atmosphere in Brighton. Very nice coffee too… Read Full Review

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