Cash Plus Prepaid MasterCard Reviews

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★★☆☆☆
2.3 / 5
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Cash Plus Prepaid MasterCard

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★★★★★

“Happy ”

Written on: 06/04/2013

Like others myself and business partner had been turned down by our personal bank HSBC for a new start up business acc, we did not need or want finance but we're credit searched as individuals for a Ltd company anyway so they could offer us a loan facility in the future, even after saying we just need an acc to pay into we dont need or want finance or credit cards! We both have properties and no ccj's etc but still refused, in a way a good thing as we looked for alternatives and stumbled upon… Read Full Review

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Jalex.jason's Comment

Written on: 09/04/2013

You try resolving any weird issues with them, absolutely useless customer service.
try using it with tesco pre pay pumps !!! Do not work and they don;t know why or care. Five months them searching and they come back with nothing.

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Cjroberstc09's Comment

Written on: 12/04/2013

I have used this card at pumps and It has worked fine for me. You are right that the customer service is rubbish though. I hope you are able to get this issue sorted soon.

I have had my card for about 3 weeks and it was the first thing I did, I have found that the balances are a bit slow to update on the online account though.

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Cri420's Comment

Written on: 13/06/2013

They do mention (in the initial leaflet you get when you receive your card) that if you want to use your card at pay at pump with tescos you jest need to call them to activate it !
Obviously if its true that you have to wait long time to get through to them I can understand where it can get frustrating. I have only just received my card so hopefully it doesn't happen with me

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Manchester2013's Comment

Written on: 13/07/2013

These comments are lies.
This is there own employees bigging the company up so people sign up for one of their useless cards that don't work.

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Paddy9006's Comment

Written on: 13/07/2013

You can google my business 'HoverForce' and call me if you thinks its lies.

Off the cuff gibberish does review sites no good manchester2013, wild accusations and calling folk liers with no proof what so ever is hardly a review.

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Richierich1986's Comment

Written on: 06/01/2014

you clearly are a liar and working for the company as I have just spoken to the owner of the business(and only employee) hoverforce and knows nothing about this at all.
I imagine it is a criminal offence of some sort to be using false details.

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Paddy9006's Comment

Written on: 06/01/2014

I left the business in Sept 2013, I guess you spoke with someone else, get your facts right before opening your mouth and looking stupid.

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Superfly9898's Comment

Written on: 11/10/2013

I've had the card since May 2009. Nearly 4 and a half years. Never had a transaction declined. Money always shows online when I expect it. Went to Americas and it worked no problem. Transfering money to my bank account is fast, It clears after 5pm same day if it's a weekday. If I leave money in post office before closing it shows online and it's ready to spend on my card after 8am the following morning. I love this card.

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★★★★☆

“Cashplus account LOCKED”

Written on: 28/03/2013

DOES ANYONE KNOW HOW TOO ONLOCK UR ACCOUNT ALSO MY BALANCE IS NOT SHOWING UP THE LAST TOP UP?? CAN SOMEONE HELP MEE PLZZ… Read Full Review

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★☆☆☆☆

“STAY WELL AWAY!!”

Written on: 18/03/2013 by Roguenin (1 review written)

One thing that comes to mind when thinking about them is : PUSHY!! I was searching for a certain card when I happened to come across their site. I looked around, tried applying, but when we got to the part of money(fee was about 30 pounds, I believe) I left it at that, since I didn't have the money at hand. A few days later A CARD ARRIVED through post, even though the online application wasn't complete. I rang the same day, asking for a bit of details. Truth to be told I didn't know how… Read Full Review

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★★★★☆

“Not perfect, but definitely a great alternative!!”

Written on: 08/03/2013 by jayjay85 (1 review written)

I've read rather a few negative reviews on here and thought I would give my say. I have a rather poor credit rating, and couldn't get a standard bank account for abroad. As I was working in Spain for 18 months as a rep, this account was great for me. I was able to get my wages paid in Sterling into a 'Current Account' and transfer the funds I wished to use on a free Euro Card. I found the exchange rates were cheaper than what I would receive with my old bank and the funds were generally… Read Full Review

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★☆☆☆☆

“Try another provider!”

Written on: 04/03/2013

I used the service fine for the first 6 months until I started being charged for an overdraft service I never used or wanted. Its almost impossible to contact customer services and found them very inept once I did manage to get through. It takes roughly 19 minutes to get to speak to someone, then when that person is unable to deal with your issue you have to call back as their telephones are 'incoming calls only' and the managers are 'unavailable'at that time. But as the call centre assistant… Read Full Review

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★☆☆☆☆

“When a 3 month fee free bonanza is not free ”

Written on: 09/02/2013

My son purchased a Cash Plus Pre Paid Card from Cash Plus after their literature stated that there would be no charges for 3 months. After the card arrived he went to the members services where he noticed the price plan section. Either £4.95 per month or £0.99 per transaction. He clicked on £0.99 as he would only make one purchase per month. He tried to make a purchase having charged his card with appropriate money, the transaction was declined. It transpires that by clicking the… Read Full Review

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Tazmac's Comment

Written on: 17/02/2013

Dont trust these what so ever i had a meal at the local indian and tried to pay with this card i was in more than enough credit and it was declined,i checked online after to see the payment pending.I tried to draw money out from a machine and the card was blocked i called and told CS and they claimed the card had no problem.This card has never worked

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Scambuster555's Comment

Written on: 22/02/2013

yes i quite agree when it states avoid this company and card. read review after review and after my own experience costing £1500 they sure are rip of. BEAWARE of these prepaid master cards.

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★★★★★

“Fantastic, brilliant, recommend. Better than High St...”

Written on: 22/01/2013

We wanted to open up a basic business account, but a particular High Street Bank that we have been trading with for years have been dragging their feet and have still not opened a foundation bank account for our new limited company and they asked a lot of personal questions ??. We contacted MyCashPlus soon after we had written and supplied our autobiographies to the High Street Bank. Don't know why we bothered with the High street Bank, we should have gone straight to CashPlus. Opened up the… Read Full Review

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Manchester2013's Comment

Written on: 13/07/2013

These comments are lies.
This is there own employees bigging the company up so people sign up for one of their useless cards that don't work.

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Rachd0822's Comment

Written on: 13/08/2013

Not another cash plus employee review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 11/01/2013 by DogWithABone (2 reviews written)

I checked my Credit Score online a couple of months ago and discovered that CashPlus had made an incorrect entry on my file more than a year ago. The entry wrongly states that my account with them is "delinquent" and that there is a small outstanding balance (even though my account with them has been at £0 for over a year). This incorrect entry had resulted in my credit rating being substantially worse than it should have been for the past 12 months. I had specifically decided to use this… Read Full Review

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Dogwithabone's Response to DogWithABone's Review

Written on: 20/01/2013

Well I finally had a response to my second letter. They claim that they didn't acknowledge the first letter of complaint because they decided it wasn't a complaint (even though it was addressed to their complaints department). It's laughable really. How can a letter addressed to their complaints department stating that they've made an incorrect entry on my credit file be deemed not a complaint? What else could it possibly be?

I'll let everybody form their own opinions as to whether or not they've failed to adhere to the Financial Services Authority guidelines which state that a letter of complaint should be acknowledged. I'll be interested to hear what the FSA make of their stance.

They also admitted to making the mistake on my credit file but offered no apology even though it had been sitting there for a year presumably having a negative impact on my credit score.

I certainly won't ever be using this company again!

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★☆☆☆☆

“Terrible and misleading company”

Written on: 28/12/2012 by syedhasan (3 reviews written)

I opened my company account Saint John Trading, with this company and they gave me Total Access (mean i can operate my account normally), I felt good and started using my account, when my balance reached to around 1500 they blocked my account and gave me reason that i need to send ID documents. Which i have sent twice and still they are giving excusis that thay have not received it. I asked to send through an email but they say they dont accept emails. WHY THE HELL ON THE EARTH SUCH COMPANIES… Read Full Review

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Webweasel's Response to syedhasan's Review

Written on: 03/01/2013

They can operate this way with the full permission of the existing law. All they have to do is state that they have a 'query' regarding your identity and that's sufficient under Money Laundering laws to freeze your account. Sad but true. Best advice I can give is firstly send them a Special Delivery letter with your documents and your letter of complaint, stating that you will involve the Financial Ombudsman and will additionally initiate a Small Claims action against them for damages. If you limit the value of the action to, say, £2000 then neither you not them can claim legal costs.....Give them 14 days to respond then report them to the Ombudsman. It might take some time to get your money back, but phoning them is a total waste of time and money. They don't take emails for the very good reason that it's a record of your complaint. Phone calls are'nt unless you record them.

Hope you get a result.

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★☆☆☆☆

“Xmas time”

Written on: 20/12/2012

Well its been a very long week, I transferred £7.800 from my Halifax account on Tuesday 18th to my cash plus account. my mistake because I didn’t realize I could only transfer £5000 on to my card. Anyway cash plus told me that they would send it to head office for approval? Phoned Wednesday morning and was told it would be in for lunch time that day? (Nothing that day). Phoned Thursday morning and was told it was approved at 08:50 and my money would be in lunch time today? (Nothing at lunch… Read Full Review

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★★★★★

“Prepaid MasterCard that boosts your credit rating!...”

Written on: 01/12/2012 by arthur2506 (6 reviews written)

This card is brilliant! Firstly you can apply for the whole thing online within minutes and you can even pay for the card via text. It arrives within days and you can get the pin number and activation all sorted over the phone. The most amazing thing about this card is the credit booster option... they simply pretend that all the monthly payments of £4.95 are a loan and they report it to the credit defence agencies and it appears on your credit report. As long as you don't miss a payment… Read Full Review

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Manchester2013's Response to arthur2506's Review

Written on: 13/07/2013

These comments are lies.
This is there own employees bigging the company up so people sign up for one of their useless cards that don't work.

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Arthur2506's reply to Manchester2013's Comment

Written on: 13/07/2013

Erm I can assure you I do not work for the company. I am 23 years old and I work for the NHS. Everything I wrote is correct, just get the card and see for yourself.

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★☆☆☆☆

“RIP OFF(steer clear)”

Written on: 20/11/2012

Been with cashplus for about a year, worked almost as it should despite a few minor delays. Now im paying my wages into it and its over a week late. When you try to phone up your kept on the phone for an hour costing about six pounds sterling. After this im told theyl refer my case onto head office and couldnt give a time line for it getting sorted. Im pressuming also that when they finally do find my money itl take another 5 days to load. Not worth it, big rip off, there delaying payment… Read Full Review

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★☆☆☆☆

“Frustrating, expensive and useless”

Written on: 10/11/2012

Before purchasing the card i read through the literature and made sure the card and type of account i was signing up for was suitable for what i wanted it for. I chose the Total account and confirmed with customer services C/S that i,d be able to pay in a set amount each month and set up a single direct debit. I was assured i,d be able to do this and i agreed on the monthly charge. To set up the card i showed my passport and utility bill and once card was activated (took numerous expensive… Read Full Review

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Naja08's Comment

Written on: 10/02/2013

well i must be one of the very few that is happy with cashplus, i have a very bad credit rating, i started my own company up and got a cashplus business account, moved my account from express to total access, only after 3 weeks they gave me £250 overdraft on my account, yes they do have flaws but ask yourself, why did you take a cashplus account??? was it because the high street banks were throwing their money and you just didnt want it... no i dont think so, its because yoour paddling the same boat as me. fact is i transferd money from my rip of high street bank using the faster payment system (upto 2 hour transfere) on a sat afternoon and its now sunday and it still hasnt gone why? cause i was stupid enough not to read the small print. so what should i do blame cashplus for my mistake. my advice is to read all he print inc the small print then if your happy enough then apply and you will be fine as long as you follow the system. i think im getting a better deal with this company than i am with my own uk high black horse branded bank who charge me silly money for being as much as 78p short of a direct debit and then bounce it because of it, so let me wheigh it up for you. a company who dosent know me but after only 3 weeks give me an overdraft of a company that ive been with for over 11 years who wouldnt trust me enough to give me a 78p overdraft.. its a hard one folks

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★☆☆☆☆

“Loan Sharks.”

Written on: 24/10/2012

I have topped up £30 today, yet every time I try to use it it is declined. I had a message on my phone to say the amount had been loaded. Ringing customer services is a rip off, they say 10p per minute via land line. It is just a load of answer phone messages that keep you on until your call cost is over £5 with no customer service adviser. I will never top up again. Avoid this rip off and certainly do not have your wages paid in or benefits. I am reporting them to the Banking ombudsmen… Read Full Review

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Thehelper's Comment

Written on: 07/11/2012

hi i had same problem first hun you need to activate (get your pin) thats all phone num on back of card lol type in the commands, i activated via post office when brought so thought it was usable it werent i had to recover pin to use its good you can use for debits,

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★★★★★

“Best PrePaid card company around”

Written on: 24/10/2012 by southwarklad (1 review written)

I have been with my cash plus for nearly one year and have my salary paid onto my card. I don't mind paying the £4.95 per month because I get an overdraft with them as well and don't get charged if I miss payments etc. I was previously with Barclays for 6 years and never once was offered an overdraft, I was with my cash plus 3 months and was given an overdraft. Keep up the good work my cash plus :) Ignore all the negative comments on here as they aren't true. Read the terms and conditions. By… Read Full Review

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Littlemerlot's Response to southwarklad's Review

Written on: 10/11/2012

I,m confused perhaps you can explain. You state that the FSA won't get involved because Cashplus aren't regulated by them. I have looked at the literature and it states the following

' *Cashplus is issued by APS Financial Ltd (AFL) pursuant to license by MasterCard International Incorporated. APS Financial Limited is authorised by the Financial Services Authority under the Electronic Money Regulations 2011 for the issuing of electronic money. Cards are serviced by Advanced Payment Solutions Ltd ("APS") which operates the card on behalf of AFL. AFL & APS registered address is 6th Floor, One London Wall, London EC2Y 5EB. Registered numbers 06029941 & 04947027. Cashplus is a registered trademark of APS. MasterCard is a registered trademark of MasterCard International Incorporated.

So legally how does that work if Cashplus is a trademark of a FSA regulated company? You have asserted that FSA won't 'get involved' could you explain a bit more since you claim to know? Thanks

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Hucker_123's Response to southwarklad's Review

Written on: 27/02/2013

Hi I'm new to this just orderd one! Can I have my wages put into this account? I don't really know how this works? Could you help me please? Thanks

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Adeyjo's Response to southwarklad's Review

Written on: 09/02/2013

I would suggest you read your statement which states 'Your pre-paid mastercard is issued by APS Financial Ltd (*AFL*) pursuant to licence by MasterCard Internatiopnal Incorporated. AFL is authorised and regulated by the Financial Services Authority'. As a financial institute Card Plus must be regulated with the FSA

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★☆☆☆☆

“ROBBERS”

Written on: 23/08/2012 by BINDIDDLED (2 reviews written)

This is a licence for them to print money- they charge £4.95 each time. i got one for my grand daughter to put pocket money on - they diDNTt tell me until after they made me pay that she couldnt have a card although it says on the internet she could and then when i put her pocket money on they took antoher £4.95. altogehter they have taken neaRLy fifteen pounds and i havent done a thing...ROBBERS I HATE YOU… Read Full Review

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Foofan73's Response to BINDIDDLED's Review

Written on: 01/09/2012

It clearly says on the website about the monthly fee. Don't blame them when it's YOU who didn't read it fully

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Hygienepaper's Response to BINDIDDLED's Review

Written on: 04/09/2012

Absolute rubbish. Not interested in any complaints. You transfer money to someone else as an immediate payment and the other person doesnt get it for about 6 days. You phone them ON A PREMIUM RATE NUMBER (10p per minute) operators are busy after about 5 times you get through and speak to someone who does not have a clue. They say they will have to contact head office and put you on hold. Costing 10p per minute.

You are getting charged for trying to sort of a problem which is caused by them!!!!!!!! They come back on after about 5 mins, and say the payment will be sorted out today. No explantgion where the money has been for the last few days.

You ask to speak to a manager. They are not interested. Do the Directors have a clue of what is going on in the company??????????

FSA need to get involved and sort it or close them down. They are like all the other banks. A BIg Con. Using peoples money witrhout permission and then blaming system errors. How many system errors can a company have. I have spoke to at least 10 other people and they have the same problem.

I have had a reply back from watchdog, and they are very intrested . No reply back from FSA yet.

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Bindiddled's Response to BINDIDDLED's Review

Written on: 03/09/2012

...and YOU think it fair do you pratt that a card mearly taken out to give a child birthday and xmas money shouLd be charged £4.95 A MONTH! WELL YOU MUST WORK FOR THEM!! ANOTHER ROBBER

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★☆☆☆☆

“cashplus -- FRAUD BY MISS REPRESENTATION”

Written on: 31/07/2012

i bought cashplus card over the internet from official website , its clearly stated in there T$C that u can have 2 types of account EXPRESS or TOTAL .i picked EXPRESS cos i dont have a passport or any ID right now ..so long story short .i took it to the post office to top it UP with 10 pounds , 2 days later money went in to that account , but when i tried to use it online it was DICLAIN .so i phoned customer service for an explanation and they told me that my card… Read Full Review

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Kashan's Comment

Written on: 28/09/2012

absolutley right all fraud the took my mony and no srvice from them

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★★★★★

“Fantastic Service!! Very happy customer of Cashplus..”

Written on: 14/07/2012 by biff007 (1 review written)

I got my card back in 2007 just to use for online purchases. From day one I have been very happy with their service. I now use it as my main bank. Over time they have added more and more features which are all very usefull. I much prefer using Cashplus over my rubbish high street bank account which now lies dormant. Recently they began the Direct Debit service. We all run short from time to time and when D.Debits used to bounce in my high street bank they would charge me a ridiculas penalty and… Read Full Review

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Streetzy's Response to biff007's Review

Written on: 17/07/2012

cashplus are teething they steal your money use it to gather intrest in there accounts and when they dont pay you on the day they say they will you ring them up! that's about another fiver down the pan! then when you do get through your speaking to someone whos sittin in a shed somewhere in gibraltar! and they can probly just barley work out there a human let alone speak english!.. anyways after you get past that step! they tell you the money that they have took from your account in which they wasn't suppose to in the first place will be back in the account by 6pm!! why do they say 6 pm??? cus thats when the lines close!.. just my prediction of what will happen tonite!.. yours truly J.Sleem

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Streetzy's Response to biff007's Review

Written on: 17/07/2012

lool see they have to check your comment first because they dont want negative feedback even if its the truth

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★★★★☆

“about how long bacs take to clear”

Written on: 06/07/2012 by sma123 (1 review written)

Hi can someone help please,im new to cashplus,i have given my employer,my sort code and account number,my money goes in thursday, with the natwest i used to get my money saturday,will it be the same update with cashplus? please advize thanks… Read Full Review

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★☆☆☆☆

“PRE PAID GOLD MASTERCARD BIG CON!!! BEWARE”

Written on: 05/07/2012

I was looking into rebuilding my credit so took a look a the pre pay mastercard site. I noticed a few sites linking to it which raised alarm bells for me. Anyway, during the sign up process i decided to take a look at reviews online (in another window). Having read what i did, all negative, i went back to the cashplus website and deleted my details clicking on the back button. To my horror your details come back, without clicking submit, i agree or anything, your details are stored. I so wish… Read Full Review

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Guest's Comment

Written on: 11/07/2012

how can i have a master card/visa on line

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Avalex's Comment

Written on: 05/09/2012

I'm about to sign up for one of these cards and I have to say that those individuals who come up with utter rubbish along the lines of "do you want something for nothing", it is for people exactly like yourselves that we all find ourselves trapped in the hands of the current blood-sucking financial system.

IT IS NOT SOMETHING FOR NOTHING.

YOU put YOUR HARD EARNED MONEY into a company's account, which enables the company to pool together the finances of MANY individuals to make one massive pile of money, for the COMPANY to invest in their interested fields and reap the rewards. In return, you're given a paltry rate of interest (in most cases). Nowadays, by charging you to use their bank, you're being ripped off but some of you idiots are too thick to even realise that and swallow everything the "financial experts" tell you through the box.

Yes the charges seem quite high but I'm a little confused too as on their site I was not able to select what type of card I exactly wanted. And now I have TWO letters of approval (without providing any ID details yet). One asks me to pay 4.95, the other 9.95. I want the full service (bank account, credit builder, etc.) so I shall see how it goes for now.

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Atulwassen's Comment

Written on: 08/08/2012

@biff007 lots of comments from you ..methinks you work for cash plus your comments are most off putting and rude not a help to cash plus , dont you think you are the one who is silly

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Biff007's Comment

Written on: 12/11/2012

Oh yeah.... I'm a Cashplus employee. Methinks that's very silly!!

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Biff007's Comment

Written on: 14/07/2012

Errrm, it is not a con. I've been using the service happily since 2007. Also, why are you reviewing a product that you have not used???

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Biff007's Comment

Written on: 14/07/2012

You silly person, do you not read t&c's? I've used this card for years and the service i receive is fantastic.

The 4.95 a month is very fare, what do you think you get it for nothing????

There is nothing dodgey about this company...ingnore this foolish review...

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Littlemerlot's Comment

Written on: 10/11/2012

I think you mean fair? Fare is what you pay on public transport. You have also made errors with ignore and dodgy. If you're going to state that a review is 'foolish' then i suggest you ensure your own comments are correct first. If you think the service is fantastic then it is your right to express that view. Others, myself included have not had a fantastic service hence why we have written about it here. Writing comments that are rude and littered with mistakes makes you look foolish.

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Biff007's Comment

Written on: 12/11/2012

Thanks for pointing out my spelling mistakes. English NOT being my first language, I am prone to misspelling words.
However, this does not make my comments incorrect as you put it and belittling someone for spelling errors is foolish on its own.
I'm sorry you found my comments rude but not reading T&Cs is rather silly...

And yes, the Cashplus service IS fantastic. I think those not getting what they expected don't really understand the whole concept of the facility. My advice to them, go elsewhere and stop groaning!!

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