Vistaprint Reviews - www.vistaprint.com

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★★☆☆☆
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★★★☆☆

“Design Uploads & Postage”

Written on: 24/03/2013

I haven't had any problems with the quality of the products. But when then have items on sale they never are the amount that is advertised. The charge for the upload of my own design and postage. I end up paying more then the original price of a product. These extra charges are starting to turn me away from this company. The problem is they still have better prices then other company's I have looked at. Vista knows exactly how to play the field when it comes to prices. So even though I… Read Full Review

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★☆☆☆☆

“Total rip off ”

Written on: 21/03/2013

The extra charges they apply after you've ordered is ridiculous! I thought I was paying £2.49 for my product and ended up paying £12.30 due to "photo upload charge" and the overpriced packaging! It was a rip off and wouldn't recommend!… Read Full Review

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★★★☆☆

“I didn't receive a free mug with my wall Calendar!!! ”

Written on: 14/03/2013

I didn't receive a free mug with my wall Calendar!!! And I am still excepting one! Ahhhh should I come back and get one… Read Full Review

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★☆☆☆☆

“Useless product and false service”

Written on: 10/03/2013

They couldnt deliver business cards or other products in the colour i ordered. Failed to deliver on third attenpt. Continued to sell to me when i wasnt happy because they continued to get it wrong. Didnt say sorry Argued with me Offerered me a refund without even wanting to sort issue out Then never gave me a refund They couldnt have done anything any wrong Ultimately even the CEO ignored my message telling him his business is behaving like this. I would not recomend this poor quality… Read Full Review

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★☆☆☆☆

“ok product terrible service”

Written on: 01/03/2013

Took ages to get my order told i would get a replacment order which was cancelled without my knowledge my goods turned up very late. Poor customer service. I will use a local printer next time i will never use vista print again!… Read Full Review

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★☆☆☆☆

“Postage prices a total rip off! ”

Written on: 16/02/2013

Get to the last page of my order to find a reasonable delivery time is going to cost me 3x the price of the product. Total waste of time. £18 for delivery is laughable. Bought elsewhere for much much cheaper. Vista print must think people are stupid… Read Full Review

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★★★☆☆

“CONSEGNA”

Written on: 06/02/2013 by lelia (1 review written)

Segnalo che ancora non lo ho ricevutoil materiale ordinato, la ordine nº967T2-02A76-AF1,con la data di consegna per 14/01/13, nº de fattura 9104608384 Solecito di provedere alla consegna il presto possibille, enviare a VIA DON MOSSETO, 57 10015 -IVREA ( TO)… Read Full Review

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★★☆☆☆

“degradation of service”

Written on: 04/02/2013 by skituner (1 review written)

Over the last while I have noticed a degradation of website services, specifically the ability to do my own editing, too many problems that didn't exist when I first started. As for photo services such as posters and mouse pads: they suck!!!! I go to posterjack.ca for posters, much better. Eric… Read Full Review

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★☆☆☆☆

“Printing Errors - Terrible Service”

Written on: 10/01/2013 by TheWhipp (1 review written)

There is a problem on their side of the Internet order system. Ordered business cards that came with an incorrect telephone number, arrived one month after order. When I contacted their customer service department, they talked to me like I was an idiot, not knowing my own telephone number. This number difference wasn't a digest or two, entirely different number. Their customer service department told me I could reorder at full price. When I asked to speak with a manager, I waited on hold for… Read Full Review

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★★★★☆

“Vistaprint - Pleasantly surprised!”

Written on: 04/01/2013

I ordered wedding invitations, they came exactly on the date specified and were good quality (I paid slightly extra for 'linen' finish which is nicer). I did spend quite a lot of time amending the design to get it just as I wanted. Its true that the price advertised isn't exactly what you pay, the delivery is very expensive as well as VAT added at the end. I noticed that if I saved my design to come back to later I would receive emails in the next couple of days offering me free delivery, 30%… Read Full Review

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★☆☆☆☆

“Worst Service Ever Received”

Written on: 28/12/2012 by Reevsey182 (1 review written)

I ordered 1000 business cards way back in August 2012, Today's date is 28th December 2012, oh and I still have not had any business cards delivered from them, though they did take my money straight away at check out. I have emailed them several times and to no resolve, I emailed them today and their response was not even a sorry but in fact making me out to be a liar by telling me "you have not emailed us previously" funny that because I still have the emails on my sent box. Steer very clear… Read Full Review

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★☆☆☆☆

“Do not trust this company for one second!!!!!”

Written on: 21/12/2012

1. Misleading prices. Once you have gone through the very time-consuming process of designing and ordering you will find the actual price is ten times the original price you expected. 2. The print/paper quality of the products was a joke. Mine went straight into the bin. I would be embarrassed to give them to my customers. 3. Afterwards you will be bombarded with their spam emails. 4. Most disturbingly you will be sent fake invoices. It would be very easy to accidentally pay one. I expect… Read Full Review

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★☆☆☆☆

“Shocking shocking shocking!!!!!”

Written on: 21/12/2012 by Chelle123 (1 review written)

Well where do I start!!! In October my daughter ordered a canvas pic !!picture was received but reli bad quality after many emails about the pic she was emailed saying YEAH IT'S THERE FAULT!!! But still no picture has arrived even tho they said it would be replaced !! So rang 2 b told that if she pays £13 pound for postage they will try and get it here for xmas otherwise nothing they can do! Wat kind of company are u your goods are faulty yet u want paying 2 replace it SHOCKING ABSOLUTELY… Read Full Review

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★☆☆☆☆

“Crooks”

Written on: 20/12/2012 by notahappycamper39 (1 review written)

I canceled my account with them 6 months ago... I did the call in thing and the email thing and had all my confirmation numbers and did not see a bill from them until the 17th of this month.....lol... $272.74 came out of my account.... I wonder how they managed to get the money after me deleting my cc off their system....Isn't illegal to use a cached copy of the card to get your money after you had already canceled your account???.... So I called in this time and after going through their BS… Read Full Review

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★☆☆☆☆

“Sneaky”

Written on: 20/12/2012

I ordered 2 photo books on 9th Dec. I see today they are due for delivery on 24th Dec . On checking the order it seems I 'selected' the 14 day delivery option. Mmmmm can't remember seeing that as an option. Will my offspring receive their souvenir of the Olympics in time for the date intended? In the meantime I ordered a photo book from a main competitor on the same day and it arrived on 15th September - and it was a fraction of the price. I did the comparison so I can decide which… Read Full Review

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Mac0's Comment

Written on: 21/12/2012

clearly I meant 15th December. Apologies

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★★☆☆☆

“Poor quality”

Written on: 20/12/2012

Got my shipment today...calendars, a tshirt, mug, and keychains. My pictures were taken by a professional but the pictures on my items were very poor quality. Sure, I saved money ordering thru them but I used pictures of my daughters' 3 yr pics. I should've gone to a more professional place. Vistaprints pics are a bit washed out, low resolution, and has that "almost scanned in" look. Awful...I've had better calendars and mugs ordered thru my local Walgreens. Also, the upload fee is ridiculous… Read Full Review

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★★★☆☆

“Don't get caught by the extras!”

Written on: 15/12/2012

The initial quote for my order of business cards was relatively cheap, so I went ahead with purchasing from Vistaprint. However, uploading my own image then added an extra cost (makes no sense, why should that cost more?!) and there weren't many options for text on the reverse side. When finalising my order, I was then bombarded with adverts for other items that I could get my design printed on. I understand why they wanted to do this, but there were literally pages to go through which I found… Read Full Review

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★☆☆☆☆

“sneaky”

Written on: 15/12/2012 by Libberbuff (1 review written)

be carefull charge extra for uploading your own photos and watch them on postage just had to call as paid 12 quid for extra 7 day delivery (not sure why so expensive, Royal Mail only charge 6quid for next day) still not here and had to get a refund and will have to find somewhere else not much use. wound not use again… Read Full Review

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★☆☆☆☆

“rubbish rip off”

Written on: 14/12/2012

they really do milk you for money - charging ridiculous amounts for delivery and if you opt for a more resonably priced delivery service they make you wait 21+ days . its just a scam to get more money out of you . will never use them again. asda print calenders for £10 and have then ready in a couple of days - will go to them from now on… Read Full Review

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★☆☆☆☆

“OK - until something goes wrong - then heaven help you!”

Written on: 28/11/2012 by TommyZulu (5 reviews written)

I have been using Vistaprint for many years to print cards, calendars and more... but recently I had cause to complain about and issue where they were charging more than they said. I could not raise a complaint with them; they ignored emails; and their European staff who have rather poor English skills on the phone were just hopeless. I tried to "escalate" my complaint but I suspect that the "customer services" staff get marked down for referring a complaint up the line - so they just will not… Read Full Review

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